Slice Reviews 2,303

TrustScore 3 out of 5

3.2

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers appreciate the app's ease of use for ordering, especially for supporting local businesses and earning rewards like free pizzas. People often find the customer service to be responsive and helpful when issues arise. The quality of the food, particularly pizza, is frequently praised, with many enjoying hot and delicious meals. However, some people were dissatisfied with delivery services, citing frequent delays, cold food, and missing items. There are also occasional reports of incorrect orders and high service charges. A few customers mentioned that the selection of local shops on the app could be limited, and some experienced difficulties with orders not being communicated correctly to restaurants or drivers.

What people talk about most

Order

People report ambiguous experiences with order. While some customers praise the ease and speed of ordering,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers report positive... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the delicious pizza,... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the fast, attentive, and... See more

Application

Consumers find the app experience to be ambiguous. Many praise its ease of use, convenience for ordering from... See more

Based on these reviews

Rated 4 out of 5 stars

Good specialized food delivery app. I love their focus on local independent pizza shops. When there is a problem their customer service team does a really good job of dealing with the restaurant for... See more

Company replied

Rated 4 out of 5 stars

I’ve been using Slice for a while now and it’s honestly a great platform. It makes ordering from independent pizza shops really easy, and I love knowing my money is going straight to local businesses... See more

Company replied

Rated 4 out of 5 stars

Second time using Slice, both times my order was delivered much later than originally quoted. The first time I was a bit disappointed as the food was not very warm anymore. This time however, the cust... See more

Company replied

Rated 2 out of 5 stars

Thought I'd try the ease of online ordering. Wrong...store did not start our order until I called AFTER the original delivery time we were told by Slice. One hour and 20 minutes later we got our ord... See more

Company replied


Company details

Written by the company

Slice is the best way to order from and support local pizzerias - it's the only technology platform that partners with local pizzerias to make ordering authentic, handcrafted pizza easily accessible to people in over 2,000 cities nationwide. The Slice brand also empowers local pizzerias with the tech and data to compete with big chains while making delicious, authentic pizza easy to order.


Contact info

3.2

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Save your money on using this delivery service

Do t bother with this company for delivery. I ordered a pizza last night and it sat at the restaurant for 30 minutes before anyone picked it up. It was cold and not even delivered in a pizza bag to keep warm. They offered $13.00 credit on a $35.00 ruined dinner. Save your money if this is your only option.

22 March 2026
Unprompted review
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Reply from Slice

Hi Nichole, we’re truly sorry for the situation with your order and completely understand how frustrating it must have been to receive your pizza cold. This is not the experience we want our customers to have, and to make it right, we have issued a full refund for your order. We sincerely apologize for the inconvenience and appreciate your patience and understanding as we strive to provide a better experience in the future.

Rated 1 out of 5 stars

Horrible experience

Horrible experience. Driver picked up pizza after the committed to delivery time. When it was finally picked up it was dropped off at our hotels valet stand with no room number or explanation and cold.

23 March 2026
Unprompted review
Slice logo

Reply from Slice

We’re really sorry to hear about your experience, this is not the level of service we aim to provide. We’ve located your account and will be reaching out to you shortly to look into this further and make things right. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

No refund- I ordered from wrong restaurant by mistake

Very poor:( I ordered from wrong restaurant in Clearwater ,Fl by mistake and food was 59.00 and was ready to be picked up I called the restaurant they told me to call Slice app to get a refund so I did!! Slice insisted nope because my food was made and ready no refund in my credit card unbelievable pissed customer!! That’s it for me and Slice I’m done thanks

21 March 2026
Unprompted review
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Reply from Slice

Hi there! We’re very sorry to hear about your experience and the frustration this caused. To help us better understand what happened and review your case, could you please share more details with us at feedback@slice.com?

Rated 1 out of 5 stars

I wish I could leave a negative last…

I wish I could leave a negative last summer traveling to va beach i stopped on jersey ordered pizza next day went to va beach got a call from different pizza place saying they have 2 orders for me in jersey I told them I never ordered i am in va beach they tried to deliver it anyway no success. It ended up back at pizza place in NJ and I was charged almost $150 i have had multiple discussions with slice to no avail they pretty much said to bad no refund been 6 months. So anyway avoid slice app they are crooks..

So Slice got back to me same answer to bad for me. As I said earlier beware of slice and do your homework as I did later I am not the only one they have taken advantage of there are many others so BEWARE!!! It's honestly not about the $ i could by the pizza joint it's all about principal

Last response from me directly it's in one of my attorneys hands now l know it will cost a whole lot more than $150 but like I said it's principal now as the card that was fraudulently charged i have had for 20 years or more and you are the only ones that did this definitely not coincidence. Good luck !

8 September 2025
Unprompted review
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Reply from Slice

Hey Lou! We are very sorry to hear about your experience. We have already shared the resolution of the investigation we have done for your case. As mentioned, we have not had any breaches that could have exposed your information, and we can assure you that the findings of our technical team are accurate and complete. Please don't hesitate to reach out to us again if you have any further concerns.

Rated 5 out of 5 stars

Eat Local!

I have ordered from local restaurants for the past two years and love SLICE
for its efficiency and thoroughness. I really appreciate being able to place the order and getting updates about its status. Plus, it's a fun process that my nieces and nephews enjoy tracking whenever they visit. And, they too will become SLICE customers in just a few years I'm certain.

19 March 2026
Unprompted review
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Reply from Slice

Thanks for the love! We’re happy you’re supporting local pizza.

Rated 1 out of 5 stars

Absolutely the worst

Absolutely the worst
Do not use
They delivered the wrong order
Guy did not speak English but asked for a tip even though it was already on the payment
Restaurant could not do anything about it
You have to go back to slice to get a credit
Will wait to see if that happens otherwise
I will stop payment at the bank
Total ripoff and food we can not eat and
1/2 the price of what we ordered
Do Not Use

20 March 2026
Unprompted review
Slice logo

Reply from Slice

We’re really sorry to hear about your experience. That’s absolutely not the level of service we aim to provide. We understand how frustrating it must have been to receive the wrong order and not get the help you needed right away. Please reach out to us at feedback@slicelife.com with your order details so we can look into this and make things right for you.

Rated 1 out of 5 stars

I ordered a pizza through the app

I ordered a pizza through the wrap, said that it would be ready in 20 minutes. Went to the store 30 minutes later and it was closed. The owner offered me no refund as he had to talk to slice. Slice credited me $10 towards the order which I never received not really fair were right.

19 March 2026
Unprompted review
Slice logo

Reply from Slice

Hello Jeff! We’re really sorry for the confusion and inconvenience you experienced. We completely understand how frustrating it must have been to arrive and find the store closed after being given a pickup time. After reviewing your order, we can confirm that it has already been refunded on our end.

Rated 1 out of 5 stars

First time user

First time user. Our order was never placed at the restaurant so we had to wait 40 minutes for it to be cooked. Then they sent us home missing a large part of our order. Have been trying to resolve this for 5 days. Keep getting told by Slice that they're waiting for an answer from the restaurant. The restaurant says it's Slice's issue. Never again.

15 March 2026
Unprompted review
Slice logo

Reply from Slice

Hi Cliff, we’re really sorry to hear about your experience. That’s definitely not the experience we want for our customers. We were able to locate your order and have followed up with you via email with a resolution, including a refund and Slice Credit. Please check your inbox so we can make this right.

Rated 1 out of 5 stars

They deliverd my food to an old address…

They deliverd my food to an old address even though it had been deleted and the correct address had been provided. Then they would not issue a refund. Absolutely I would not recomend using this app. NEVER AGAIN.

19 March 2026
Unprompted review
Slice logo

Reply from Slice

Hey John, we are sorry to hear about the experience. We understand how frustrating it is to have your order sent to the wrong address, that is definitely not the kind of service we want you to have. Our team has tracked down your order and has reached out via email with a refund.

Rated 1 out of 5 stars

Delivery service doesn't follow instructions

Ordered a pizza through the Slice app on 3-17-26 to be delivered to the back door in the carport. That is the In-law suite at our address. The tracker on the app told mew it was on the way and then nothing. I restarted the app and it said the pizza was delivered 4 minutes ago. Found the Pizzas on the front porch of the house. Temp was 45 degrees outside. No door bell ring, knock, or anything. The pizza itself was great after we microwaved it. I won't order through Slice again.

17 March 2026
Unprompted review
Slice logo

Reply from Slice

Hi Jim, we’re really sorry to hear about your experience. Missing delivery instructions, no knock or notification, and your order being left in the wrong location is not the level of service we aim to provide. We’re glad the pizza was still enjoyable, but we completely understand how frustrating this must have been. Please reach out to us at feedback@slice.com with your order details so we can investigate and make this right.

Rated 1 out of 5 stars

Delivery is always late

Delivery is always late. Driver is always seen on map going to 3+ different houses on way to ours. Then tonight the driver must have had gps off and never stated it was delivered. (We live on semi busy loud road.) We didnt hear or see anyone show up. The food had been sitting outside for 20 minutes if we can go off estimated delivery time. Food was cold. DO NOT use slice. Their response was "we are sorry we will relay to proper teams and do our best to not have it happen again."

17 March 2026
Unprompted review
Slice logo

Reply from Slice

We’re really sorry for the delayed delivery and the experience you had. This isn’t the level of service we aim to provide. We’ve located your account and will be following up with you shortly to make this right. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Can I give fewer than 1 star

Can I give fewer than 1 star? Wish I could. Wish I could add a photo of how our pizza arrived. Whats worse, this is a small business local pizzeria. As a small business owner myself, I'd be appalled if this was how my product showed up at someone's home. Unbelieveable!

16 March 2026
Unprompted review
Slice logo

Reply from Slice

Hi Stephanie, we’re very sorry to hear about this experience and completely understand your frustration. We’ve reviewed your case and received the photo you mentioned. Our team has already issued a full refund for the order. Additionally, the driver involved has been reported within the third-party delivery system, so this can be properly addressed. We’ve also sent you an email with more details and included a credit for your future order as a gesture of goodwill.

Rated 5 out of 5 stars

Never a problem ordering with Slice.

I am diabetic and I found I could eat pizza wraps from one of my local restaurants without a spike in my blood sugar. I always use Slice to order pick up and have never had a problem.

8 March 2026
Unprompted review
Slice logo

Reply from Slice

Thank you for the 5-star review, Carol! We’re really glad to hear that ordering through Slice has been smooth and reliable for you. It’s great that you found a local option that works well for you, and we appreciate you choosing Slice for your pickup orders. Thanks again for your support!

Rated 5 out of 5 stars

My issue was handled quickly

My issue was handled quickly. Great service.

13 March 2026
Unprompted review
Slice logo

Reply from Slice

Thanks for the great review! We’re glad to hear your issue was handled quickly and that you had a positive experience with our service. We appreciate your support!

Rated 1 out of 5 stars

Burnt food incorrect sub

Burnt food incorrect sub. Once I requested a refund they demanded ti send the driver ti my house at 11:00 pm to retrieve the sub. Unprofessional, unaccountable, nasty burnt food cooked in old grease. Staff is horrible. Stokos on Harford Rd and Slice are horrible. I will NEVER use either again

13 March 2026
Unprompted review
Slice logo

Reply from Slice

Hey ZeRita, we’re very sorry to hear about your experience and the inconvenience this caused. This is not the standard we aim to provide, and we completely understand your frustration. Our team has already issued a full refund for your order and followed up with a confirmation via email.

Rated 1 out of 5 stars

Here is a shocker

Following up to my review from a few days ago. Here is a shocker. Slice wants you to send more details on what when wrong with your order. So I did that, and I receive a message forty eight hours later stating the mail was undeliverable. I used the email address they provided.

2 March 2026
Unprompted review
Slice logo

Reply from Slice

Hi Dave, we’re very sorry to hear about this experience and the trouble you had trying to reach us. That’s certainly not the experience we want for our customers. Please feel free to reach out to us at feedback@slicelife.com or contact our Customer Support team so your case can be transferred to the appropriate escalation team for review. Our goal is always to do our best to review and resolve any issues.

Rated 5 out of 5 stars

I absolutely love this app!!

I absolutely love this app!
I find it so easy and convenient to use.
It’s nice to just open the app, find nearby eateries, pizza shops etc., that I’d like to order from and not have to call the individual shops to order.
And using slice helps you save a few bucks, which in this day and age, is hard to come by.
Also, if you order so much from them, u get a free pizza.
We’re one point away from yet another free pizza from our favorite app, WOOHOO! 🍕
And one last thing.
We ordered pizza thru Slice and the store didn’t have everything we ordered.
I called the number Slice provided and got a full refund.
How easy is that?
Will definitely suggest using this app to others to help save other ppl money and hopefully you’ll love it like us and order so much you’ll get your FREE pizza!!

11 March 2026
Unprompted review
Slice logo

Reply from Slice

Thank you so much for the awesome review! 🍕 We’re thrilled to hear that you love how easy and convenient the app is. Enjoy that reward when it lands! 🎉

Rated 1 out of 5 stars

I wrote a review 3 Days Ago and Zero response

I wrote a review 3 Days Ago. Slice has responded to every positive review but has yet to address my review or take any accountability for thier driver and his actions. I have not heard from Slice nor have I been offered any refunds like they have for so many people.

I LOVE how they cherry pick the positive reviews but have yet to respond to my review.

SO WHAT IS IT GONNA BE SLICE? Cause I’m about to go to the media about your drivers smelling up the food like marijuana and arrived an hour late annnndddd how your customer service and LeBron lie. Not to mention the shady tactics you all do by checking in delivered before it arrives.

8 March 2026
Unprompted review
Slice logo

Reply from Slice

Hi William, we’re really sorry to hear about your experience and the frustration this situation has caused. We want to assure you that we respond to all reviews, whether they are 1-star or 5-star, because every piece of feedback is important to us.
We’d like to take a closer look at what happened and help make this right. Please share your order number with us, and once we have that information, we’ll work on resolving the situation as quickly as possible.

Rated 1 out of 5 stars

Absolutely horrible customer support

Absolutely horrible customer support. The pizza shop delivered a sandwich that had ingredients that I asked to be left off and they were not. I literally gagged at the sandwich, it was swimming in mayo. When I reached out to SLICE they asked redelivery or refund , I said refund because I lost my appetite. I was then told a refund was not possible and it was redelivered after I said I did not want it. It was returned to the driver. The pizza place said it was up to Slice to offer the refund. Slice said the pizza shop refused the refund.
I will NEVER order through Slice again.

10 March 2026
Unprompted review
Slice logo

Reply from Slice

We’re very sorry to hear about your experience and understand how frustrating this situation must have been. This is certainly not the level of service we aim to provide. We were able to locate your account and are currently reviewing the order. Our team will be following up with you shortly to address this matter and work toward a resolution.

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