One of the standout features was their option to pay by instalments, which made planning my trip so much more manageable. It’s a game-changer for travelers who want to spread out costs without the st... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Payment plan was great. The only thing is there wasnt away to just log in and pay it early. Each time I had to chat with SlicePay during business hours which was 4pm to 4am and ask for a payment link.... See more
Company replied
Slice Pay really helped me out when I was in need. Dealing with Customer service was absolutely phenomenal aswell. They are always willing to find several solutions that best suit your needs. Very imp... See more
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Slice pay is amazing. This company helps you when no one else will. They approve almost anyone. If you’re booking a trip they will give you payment options until your departure. Have it paid or you do... See more
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Company details
- Payment service
- Airline
- Airline ticket agency
- Alternative Financial Services
- Flights search site
- Travel agent
Written by the company
Slice Pay allows customers to lock in today's prices and pay it off in Slices. We help customers save for travel. Find us at your favourite travel agent today! Lock in today’s prices for just a small deposit Pay off the remaining amount before you depart so you can travel guilt free! No late fees and no credit checks means Slice Pay is easily available to all!
Contact info
Australia
- slicepay.travel
4.7
Excellent
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Interaction
Interaction.customer satisfaction. Listening. Flexibility.understanding customer arising situations.
6 March 2026
Reply from Slice Pay
Hi Dro Polie,
We truly appreciate you sharing your experience.
It’s great to hear that our team demonstrated strong communication, flexibility, and a clear understanding of your situation. Providing attentive and supportive customer service is very important to us, and your feedback means a lot.
Thank you!
Reply from Slice Pay
Thank you for your feedback Rajneesh.
We’re glad to hear you had a great experience with our service.
We appreciate your support and look forward to assisting you again in the future.
Love this company very reliable and…
Love this company very reliable and customer service is excellent when I needed to change date or ask questions was answer in a good time frame especially since you have to send email highly recommend service.
5 March 2026
Reply from Slice Pay
Hi Krystal,
Thank you for your kind review.
We’re very pleased to hear that you found our service reliable and that our customer support team was able to assist you promptly when you needed to change dates or had questions. Providing clear communication and timely responses is very important to us, especially when assisting our customers via email.
We truly appreciate your recommendation and your trust in our service.
Absolutely on the ball with…
Absolutely on the ball with communication, they catered for my needs with regards to the payments, when I needed to change the amount and/or date they delivered! I would not have been able to organise my trip if it wasn't for this payment plan so thank you!
3 March 2026
Unprompted review
Reply from Slice Pay
Thank you for your thoughtful review.
We’re delighted to hear that our communication met your expectations and that we were able to accommodate your payment adjustments when needed. Flexibility is a key part of our service, and we’re glad the payment plan helped make organizing your trip possible.
Your feedback means a great deal to us. We truly appreciate your trust and are grateful to have supported you in making your travel plans a reality.
Reply from Slice Pay
Thank you so much for sharing your feedback here. We are glad that you have good experience with us. We will continue to strive and ensure that we provide exceptional experience to everyone.
Dianara Matira assisted me with my…
Dianara Matira assisted me with my payment so i could pay in bulk. She did a wonderful job, very straight to the point, a great problem solver, and attentive !!!
1 March 2026
Unprompted review
Reply from Slice Pay
Hi Skye,
Thank you for your wonderful feedback.
We’re thrilled to hear that Dianara Matira provided you with excellent assistance. It’s great to know she was able to support you with your bulk payment, offering clear communication, strong problem-solving skills, and attentive service throughout the process.
We truly appreciate you taking the time to recognize her efforts. Delivering straightforward, reliable support is something we strive for, and your feedback means a great deal to our team.
Reply from Slice Pay
Hi Alice,
Thank you so much for the kind words! We really appreciate your feedback. We promise to continue serving our client with utmost efficiency, reliability and trustworthiness.
Worst experience EVER
I used them as a travel agent in June on 2025 and have yet to recieve my commission. It’s been months of back and forth and only excuses. They keep telling me they will send it then it’s not sent. Then I’m told ask my agency, reached out to my agency they said that slice never gave them the information that they need so I need to reach out to slice. I reached out to slice pay again only to be told as my agency smh. They are such a scam…..if the client paid late that has nothing to do with the agent not getting paid my commission. You charge ridiculous fees so why penalize the agent? Not to mention the commission is not much but it’s the principle. No wonder the host agency cut ties with them, don’t spend your money with the save and pay for your flight.
6 June 2025
Unprompted review
Reply from Slice Pay
Hi Giselle,
Thank you for taking the time to share your feedback. We understand how frustrating delays and back-and-forth communication can be, especially regarding commission payments.
Over the past months, we have been reviewing our partnerships and internal processes as part of a broader, long-term company direction. As we align our operations with this updated strategy, certain workflows and payment structures have been revised. These changes are designed to ensure greater clarity, sustainability, and consistency across all of our partnerships moving forward.
We recognize that transitions can sometimes create confusion, and for that, we sincerely apologize. Commission eligibility and payment timelines are subject to specific terms and booking conditions, including payment status requirements. That said, it seems like our accounts team have given you the reasons about your commission.
If this matter remains unresolved, we encourage you to contact us directly with the booking reference so we can review the details once more and provide a clear, documented update.
We uphold clean and fair policies with our partners. Thank you so much
Regards,
Dylan
Best experience
Best experience. It’s so much easier paying instalments but also when I got into a bit of a pickle they were so communicative with me and very helpful to my needs I will definitely use them again.
2 March 2026
Unprompted review
Reply from Slice Pay
Hi Semi,
We’re delighted to hear that you had a great experience and found our instalment payment option convenient and easy to use. It’s especially encouraging to know that our team was able to support you effectively when you needed assistance. Thank you so much for your awesome review.
Very flexible payment scheduleand when…
Very flexible payment scheduleand when I was not able to make a payment on time, they were flexible with extending grace every time I had a question or needed answers I would send an email and they would contact me right away
25 February 2026
Unprompted review
Reply from Slice Pay
Hi Diana,
We are thrilled that you got a great experience. We certainly wanted to ensure that we get to attend to your concerns immediately as we can as we know how much important your travel is to you. Thank you so much for your feedback!
Reply from Slice Pay
Hi Pat,
Thank you for the 5 star review. We're so happy you found the process seemless and look forward to helping you with your travel plans again in the future.
Made a dream trip for my family a possibility
I wanted to take my kids to Dubai so bad but the tickets there were out of my ability to pay all upfront. This company made it possible though. And during my pay off period with them there were times I fell behind and thought I was going to lose my tickets and any money I already paid. But every time I had to talk to support about my financial struggles they worked with me and made sure I was able to complete my payments when I could. I highly recommend!
17 February 2026
Unprompted review
Reply from Slice Pay
Hey Brittany
Thank you so much for taking the time to share your experience - it truly means a lot to us.
We’re so glad we could help make your family trip to Dubai possible. Travel creates lifelong memories, especially with your kids, and being able to play a small part in that is exactly why we do what we do.
We also really appreciate you mentioning your experience with our support team. Life can throw unexpected challenges our way, and our priority will always be to work with our customers wherever we can. We understand that flexibility and understanding can make all the difference, and we’re proud the team was able to support you through that period and help you complete your journey with confidence.
Thank you again for your recommendation and for trusting us with something so important. We hope Dubai was everything you dreamed of and more.
slice pay is great!
slice pay is great!! made planning our holiday so much easier!! definitely using slice pay again for our next holiday
16 February 2026
Unprompted review
Reply from Slice Pay
Thanks, John! We can't wait to help you with your next trip.
Excellent customer service
Excellent customer service. The price difference in add ons such as seat selection etc can be quite high through their vendors but that is all that stood out that was challenging but that’s on the broker, not Slice. I would LOVE to see more specials or more economical travel agency’s
13 February 2026
Unprompted review
Reply from Slice Pay
Hi Jenny,
Thank you for the review and for your thoughts on the hold fees - We really appreciate it, and will pass this onto our pricing team.
We do find in most scenarios, locking in the flights early with Slice Pay is far more cost effective than leaving it to when you have the funds readily available (even with the hold fee incorporated).
In saying that, there is no restrictions on the types of fares you can book using Slice Pay, so locking in an earlybird deal or an airline special offer sounds like an even better saving!
Reply from Slice Pay
Thanks for the 5 star review, Sooriyakala
Slice Pay is great!
Payment plan was great. The only thing is there wasnt away to just log in and pay it early. Each time I had to chat with SlicePay during business hours which was 4pm to 4am and ask for a payment link. Slice pay would also keep the card you paid with last time. After you paid it didn't automatically update so until I told Slicepay it wouldn't recognize I already made a payment. I lime it because it was convenient and helped us pay off our trip before going but process could be improved in the future.
6 February 2026
Reply from Slice Pay
Hi Patricia,
Thank you so much for the glowing review and feedback - Good news is we're very close to releasing our customer portal which will allow you to do just that - Make payments and view your payment schedule!
Watch this space!
Slice Pay should have a contact no…
Slice Pay should have a contact no where customer can call directly for an urgent enquires instead of waiting for the reply on email.
5 February 2026
Reply from Slice Pay
Hi Lani,
Thanks so much for your review and feedback! It's extremely valuable and helps us improve on our customer experience. We do have a phone line available during certain hours. If you utilise our live chat on slicepay.travel, the team will be able to assist on chat, or if preferred provide a phone number for you too call to reach an operator.
Thanks,
Dylan
I like the experience so far so good to…
I like the experience so far so good to my disclosed destination staff are quiet helpful towards the planned travel. Thank you slice pay.
12 February 2026
Unprompted review
Reply from Slice Pay
Hi Stephanie, thanks for the 5 star review, we're thrilled you've had a great experience so far - We hope you enjoy your trip!
Excellent Service and Smooth Experience
Great service and very easy process. The team was professional, responsive, and helpful throughout. I’m very satisfied with my experience and would highly recommend Slice Pay.
3 February 2026
Reply from Slice Pay
Thank you for your review, Kurosh! I'll be sure to pass the feedback onto the team!
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