Slugs & Snails Reviews 

238
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often describing them as soft, comfortable, and well-made. Many people appreciate the unique designs, vibrant colors, and perfect fit, noting the items are suitable for various needs. Reviewers also frequently highlight the fast and efficient delivery service, even for international orders. The customer service receives consistent praise for being wonderful, kind, professional, and providing excellent communication. However, some customers also noted significant delays in order delivery, with some experiencing waiting times of several weeks or even months, and a few reported issues with order fulfillment. Additionally, a small number of people found that product colors did not always match website images, or experienced inconsistencies with sizing, such as items being unexpectedly large or having small waistlines.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the soft, comfortable materials... See more

Quality

Customers consistently note positive experiences with quality, praising the very nice material and excellent... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting quick and fuss-free... See more

Order

Users describe ambiguous interactions with order, with some customers experiencing significant delays, such... See more

Customer service

Customers consistently report positive experiences with customer service, describing it as wonderful, kind,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pretty good, soft and comfortable but colours not a good match for the website images, and one sock got a snag on the first wear

Company replied

Rated 4 out of 5 stars

Very nice material i bought 2 the waffle sets. However the bottoms had a rather small waist lines.

Rated 4 out of 5 stars

Took a little longer than I would have ever expected. Almost exactly a month from purchase to delivery to the US. I was also charged with custom fees which I was later told shouldn’t have happened but... See more

Company replied

Rated 5 out of 5 stars

Wonderful customer service, and my kids love these soft waffle jammies. We can't find anything like this is the US so I'm grateful they are made available to us. The only thing I would mention is the... See more

Company replied


Company details

  1. Children's clothes shop
  2. Baby Clothing Shop
  3. Clothes and fabric manufacturer
  4. Clothes and fabric wholesaler
  5. Men's clothes shop
  6. Ladies' clothes shop

Written by the company

Slugs & Snails is a multi award winning eco clothing brand that specialises in children's cotton tights, socks and loungewear. All our products are unisex and GOTS certified organic cotton. We also have a large adult collection with mirrors our kidswear, so you can get grown up versions of our tights, socks and waffle cotton sets. Designed with love in the West of Ireland, Slugs & Snails offers luxury ethical basics for all the family.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

238 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.4

All reviews

(238)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

All good

All good. Thank got it wasn't a sketchy site.

11 September 2025
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Reply from Slugs & Snails

Thanks Claudia, we are also grateful not to be sketchy, you never can be too sure these days ( ;

Rated 5 out of 5 stars

Shop from this wonderful small business!

The company is owned by a lovely woman who is passionate about her product and it’s lovely to see that care in everything she does. Great communication, wonderful products. We are lifelong fans

12 September 2025
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Reply from Slugs & Snails

You are too kind, a little ray of sunshine in what was a very big storm. We are finally shipping without too much drama!

Rated 5 out of 5 stars

I’ve got 3 sets for my one year old and…

I’ve got 3 sets for my one year old and a matching set for me.
I’ve sized up purely so he can wear it for longer and because of the cuffs, it’s easy to roll up the sleeves and leggings. And the summer set I got actually looks cool on him oversized too. So smart the shorts got drawstrings!
My boy gets compliments al the time how cool he looks whenever he’s wearing this brand.
The one I got…. honestly they are so comfortable, I just want to live in them 24/7.
I’m pregnant so I appreciate the stretch and I’m already thinking to get more for me and my kids.

11 September 2025
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Reply from Slugs & Snails

Thank you Mariko, what a lovely review we wish you well with your pregnancy and we hope your waffles keep you warm for winter.

Rated 5 out of 5 stars

Years of great products & service

Have gotten 7 waffle sets over the last 4 years. Delighted every time. The kids find them comfy. They wash well & the colours are fab. Brilliant customer service whenever I have queries. They can’t go wrong!

15 August 2025
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Reply from Slugs & Snails

Thank you Eimear, we are so proud to have your little ones growing up in our brand.

Rated 5 out of 5 stars

It's my second one- that's how much I like them!

I love the product (blue waffle top & trousers). The weight of the fabric is perfect for slightly cosy but never sweaty, and it is wonderfully tactile.
(Only lost a star for the duration of the back order experience. Product is definitely 5 star!).

15 August 2025
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Reply from Slugs & Snails

Thank you Sarah, the pre order was a total nightmare we agree but we knew once people got their waffles they would be happy ( :

Rated 1 out of 5 stars

Ordered in March 2025

Ordered in March 2025, but never got my order. Asked multiple time for information about it, but got no real answers.

14 March 2025
Unprompted review
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Reply from Slugs & Snails

Hello Amanda, we haven't got any information on your order from your review so we can't double check if your order was delivered please feel free to reach out to us with your order details and we can investigate it for you.

Rated 2 out of 5 stars

I was disappointed that it took from…

I was disappointed that it took from ordering on the 10th July to delivery on 5th September for my parcel to arrive

16 August 2025
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Reply from Slugs & Snails

Hi Helen, yes we are so sorry the pre order was delayed well beyond what we agreed with our factory it was totally unacceptable and we really appreciated that you waited for so long.

Rated 5 out of 5 stars

Since it's getting colder at night…

Since it's getting colder at night again, I ordered the 90's Neon Waffle Cotton Set to wear as pyjamas, among other things. It has already arrived, and I am very happy with the material and quality.
Only the fit is a bit strange. The top is quite narrow and short for an XL size, while the trousers are long and wide. They both fit, but they look a bit strange together.
Another positive point about the shipping is that to reach the minimum order value for free shipping, I also ordered some 'pre-order' items and was worried that I would have to wait until the whole order was ready. However, I received the set immediately, even though this meant the company had to pay double postage. Great!

Addendum: Unfortunately, disappointment has caught up with me. I wrote a very polite email asking about the approximate processing time for my delivery and emphasized that I’m happy to wait because the products look great. Not only was my email left unanswered, but my order was canceled with a cold, automated message. I was left stunned and feel really bad. Why would they do that?

Update:
I’ve now changed my review to five stars, as everything has finally been resolved. Although the delivery took from August until December, the products are genuinely worth the wait – the quality and design are excellent. What’s more, the money for the items that couldn’t be delivered was refunded without any issues.

I can fully appreciate the difficulties with subcontractors, yet selling products only once they are physically in stock would have easily prevented the frustration. Thank you nonetheless for the fair and professional handling of the situation.

16 August 2025
Unprompted review
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Reply from Slugs & Snails

Hello Michael, we had to unfortunately cancel our adult tights due to constant factory delays, when we processed your refund we did pop in a little note, apologies if that felt automated but we just didn't want your order to be sat unprocessed so the priority was to refund. I do think that you might have received a mislabeled top could you possible pop an email to the office so we can arrange for the replacement for you?

Rated 5 out of 5 stars

Great products!

The site itself is clear and it's super easy to peruse all the wares on offer. The ordering process was easy and quick. The products I ordered were delivered quite quickly and the communication throughout was excellent. The products themselves seem to be excellent quality and the fit is great!

11 July 2025
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Reply from Slugs & Snails

Thank you Rebecca for such a great review!

Rated 4 out of 5 stars

Pretty good

Pretty good, soft and comfortable but colours not a good match for the website images, and one sock got a snag on the first wear

27 June 2025
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Reply from Slugs & Snails

Hi Gillian, thank you for your review, would you like to pop over an email to the office and we can arrange for you to get a replacement pair of socks?

Rated 5 out of 5 stars

The adult tights are so comfy and warm…

The adult tights are so comfy and warm and fit perfectly. It took a little while to get here as I live in the UK. I like that Slugs & Snails offer such nice quality clothing. I'm going to for sure get some more.

24 June 2025
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Reply from Slugs & Snails

Thank you Jason, we had some great new prints coming but due to an error with some of our colours we had to cancel them for this season but we are working on some new ones!

Rated 2 out of 5 stars

They were advertised as thick waffle…

They were advertised as thick waffle cotton but I would describe it as adequate thickness. Yes they are not cheap flimsy material but I wouldn't describe them as thick. I got the mustard colour which looks more yellow than mustard - definitely not the colour that they look online.

5 June 2025
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Reply from Slugs & Snails

Hey Rash we are sorry you didn’t like the thickness they are 230gsm which is quite a nice bulky waffle thickness and as thick as we can go to be both loungewear and pjs then we cross over into sweatshirt territory! Our mustard is a yellow but it’s a mustard yellow we do also sell a bright yellow different screen setting might affect how this looks online but we do also sell socks and tights in this exact Pantone colour and it is definitely listed as “mustard”.

Rated 3 out of 5 stars

The service was very good and fast

The service was very good and fast. The socks are very tight and were hard to put on my grandson . He didn’t like the feeling of the tight socks. It is a pity . Maybe look at getting a wider fit for wider feet.

30 May 2025
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Reply from Slugs & Snails

Thank you for your feedback, it does sound like maybe you could have benefited from moving up a size as our socks would be on the wider side we designed them for children who wear AFO’s so they are a little more giving but also totally seam free so there’s not discomfort. If you have any unworn ones we can swap them for the next size up for you.

Rated 5 out of 5 stars

Great company and manufacturer of fun tights

Lovely company and owners behind it. Fantastic support and genuinely nice in every way. Their product range is great though I've only bought adult tights for myself yet which are superb. Fun designs and comfortable! The adult tights are also generous in sizing (fits me 186cm tall) way more than enough. Shaped feet (seams like socks, as it should be) and comfort panel/gusset is perfection. Hope one day the patterns will go all the way up like the kids' variants do! I've bought more than once from them but not every time through their webshop (since there is a local retailer for them here).

21 May 2025
Unprompted review
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Reply from Slugs & Snails

Thank you Daniel, it was a pleasure to serve you, we will be doing our best to get those designs further to the gusset on the adult tights, it’s technically not possible on the current machines but they told us that about our embroidery and anti slip soles and we pushed until they made them for us so we know we will get there eventually 🤣

Rated 5 out of 5 stars

Superb quality

Great products at a great price, even when factoring in postage to Australia! Quality is superb as is their ethics. I've been buying Slugs n Snails for about 6 years, this was the first time direct. Highly recommend.

30 May 2025
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Reply from Slugs & Snails

Thank you Megan! Post to Australia is now €30 to €60 per order and lots of independent brands have cut Australia off because of it, we can’t do it to you 🤣 we just can’t leave our Aussie friends in the cold!

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