Slugs & Snails Reviews 

This is a wonderful little brand, in an age where everything is mass produced and AI lead I really love how they are always available to their customers even out of shopping hours and help. I contacted them recently to ask for a change in my order and it was done instantly at that was at 11pm!!! Their quality is amazing and I loved the free little iron on patches that came with the waffle sets.

*Edit: the response from the company seems deranged. Another name? A £300 prize?! Just, wow. That tells me all I need to know.

I'm amazed this company is still going. I'm still, even years later, baffled by the way they treated me (and I can see from other reviews they are still awful with customer service). They were getting in some new products, and I ordered them via pre-order. They asked their customers via their page that everyone please be patient, that it may take a number of months to get it from whatever suppliers they were using and we would get the items eventually. I'd been a loyal customer for years, so out of respect for what seemed to be a stressful time for them, I left it a while, 6 months I think, before finally getting in contact to ask whether the items had yet been shipped. I was told they should've been with me ages ago. So of course I said I hadn't received anything, there was no post, no emails, no information at all. They basically claimed I was lying, or that it was lost in post and not their problem. They didn't refund me, they didn't look into it, the owner was very rude and unkind and made me feel bad for 'waiting too long' to ask about it, even though she'd literally asked her customers to do so. I always remember it as one of the weirdest interactions I've ever had with a company. Definitely wouldn't recommend!

Very good thanks

“I ordered a pair of tights to be delivered to France, but the parcel was lost by the French postal service.
Fortunately, Customer Support assisted me in receiving a replacement.
Thank you for your help!”

Very beautiful tights, even though I'm a man, I've been wearing tights since I was a child.

I ordered some patches and they arrived quickly. The patches were excellent and a lovely bright design.
Very happy

Los pijamas son preciosos!! Los colores increibles y por fin algodon 100%!!! Very good!

This was my first purchase here but I had found the site much earlier, at that time the Dino tights were only available in S/M and I was a little sad that I had not found the site earlier, so I was very happy when I read that there should be a restock and bought the tights immediately in M/L after restock, the shipping was very fast, the design and the color look great. The tights also fit me quite well although I have longer legs, I just hope that the tights will not shrink too much after washing but in any case I am happy to finally have tights with great motifs and not always only the boring solid colors, for the future I would find it great if the dragons or one of the two space theme tights would also get in adult size but either way the next order is already made

Lovely children's tights that are great quality.

The product is great but they sent me the wrong size, I contacted them, they replied very quickly telling me they will send me a return label then...nothing...
3 email sent afterward, no responses in 3 weeks.

Update: after this message the company contacted me and was the start of an awfull experience to return the product (not the slugs and snails fault, just the incompetence of fedex to send a package from EU country to another EU country).
It took more than 15 days to reach slugs and snails, then it took 1 week to them to "notice" the return -_-.
And at this time they didn't have my size in stock anymore.

So they asked a shop based in UK to send me the last set in stock they had, but as UK is not in europe anymore, I had to pay 2 euro of VAT, and 7 euro of fees from chronopost...

Finally I received my package and slugs and snail made me a voucher of 10 euros.
it took more than one month and a half and I think it was a bad experience for both me and the company...

Lovely items and fast delivery, thank you!

Wonderful product and customer service <3

Great quality. Shipping quick. Very happy I ordered! Saw kids clothes in store, also great quality! Thank you Slugs & Snails I love your clothes and name!

I absolutely love this brand! I've been buying their PJs and tights for years—not just for my own family but as gifts for friends and loved ones too. Their range is simply amazing—super comfy, breathable (no overheating!), and they wash beautifully. A must-have for all ages!

What makes them even more special is the personal touch they bring to every order. It’s so refreshing to deal with real people who genuinely care, and you can feel that warmth the moment you open their signature sparkly silver packaging.

Treat yourself and those you love—you won’t regret it! We’re big fans of Slugs & Snails. 💛

Grá mór,
Órla & Co, Sligo

Prompt delivery and products are in perfect condition.

Fast delivery of what we ordered and the comfiest socks I’ve had in a long time. Perfect with walking boots for ling walks with the dog. Great colours and patterns that haven’t faded in the wash yet. Also no bobbling which is great for neurodivergent household sensory needs

Fab socks, lovely colours, great quality ,great communication,

Received some gorgeous socks from slugs and snails , great quality and they arrived quickly, really lovely thanks.

Love Love Love Slugs & Snails for their top quality Waffle pyjamas, all made easy with their amazing customer service, shipping to NL with ease!

Wow - what a great product - better than our expectations great value and delivered on time.