Slugs & Snails Reviews 

238
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and comfort of the products, often highlighting their unique designs and soft materials. Many people appreciate the excellent customer service and the speed and efficiency of the delivery service, even for international shipments. However, some customers noted significant delays in receiving orders, with some parcels taking months or never arriving at all, and experienced a lack of communication regarding these missing items. Additionally, some reviewers found discrepancies in sizing, with items being either much larger or smaller than expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing materials as very nice,... See more

Quality

People report positive experiences with quality, highlighting the excellent material and durability of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and... See more

Order

Consumers find order experiences to be ambiguous, with some reporting significant delays and even... See more

Customer service

Reviewers mention positive feedback about customer service, often describing it as wonderful, kind, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pretty good, soft and comfortable but colours not a good match for the website images, and one sock got a snag on the first wear

Company replied

Rated 4 out of 5 stars

Very nice material i bought 2 the waffle sets. However the bottoms had a rather small waist lines.

Rated 4 out of 5 stars

Took a little longer than I would have ever expected. Almost exactly a month from purchase to delivery to the US. I was also charged with custom fees which I was later told shouldn’t have happened but... See more

Company replied

Rated 5 out of 5 stars

Wonderful customer service, and my kids love these soft waffle jammies. We can't find anything like this is the US so I'm grateful they are made available to us. The only thing I would mention is the... See more

Company replied


Company details

  1. Children's clothes shop
  2. Baby Clothing Shop
  3. Clothes and fabric manufacturer
  4. Clothes and fabric wholesaler
  5. Men's clothes shop
  6. Ladies' clothes shop

Written by the company

Slugs & Snails is a multi award winning eco clothing brand that specialises in children's cotton tights, socks and loungewear. All our products are unisex and GOTS certified organic cotton. We also have a large adult collection with mirrors our kidswear, so you can get grown up versions of our tights, socks and waffle cotton sets. Designed with love in the West of Ireland, Slugs & Snails offers luxury ethical basics for all the family.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

238 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(238)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delighted

Very happy with everything: we love the tights (beautiful and good quality) and the seller has been very honest and kind (I paid the shipping costs without knowing that it was a local purchase and a couple of hours later I had the tights at home and a refund of shipping costs).
100% recommended

11 October 2024
Rated 5 out of 5 stars

great service great clothes!

Was great originally ordered wrong size. New set came after an exchange but they came just at the right moment made lovely comfy hospital ward clothes nice and warm and nice and open for all the leads. Made it so easy and look super cute and fun! Even got some socks and a sticker after the exchange =] amazing service amazing quality clothes!

23 September 2024
Rated 5 out of 5 stars

Gorgeous kids clothes

We love shopping with Slugs and snails, we’ve bought lots over the years but keep coming back for the waffle sets. They are the kids’ favourite pyjamas and so snuggly soft, and have the added bonus of being a handy base layer on the coldest of days. They wash amazingly well and are still vibrant and cosy after a year’s regular wear.

Great value, especially with free shipping to the UK, and always sent quickly and well packaged. We have had several conversations with customer service and they always answer queries super fast and go above and beyond to help resolve any query/issue.

Would definitely recommend, great all round!

8 October 2024
Rated 5 out of 5 stars

Love these pajamas

My son absolutely adores your waffle pajamas. He was so excited to receive new pairs after outgrowing his old set (that received 2.5 years of live and affection and still look fabulous). He immediately ran them upstairs to his room and squirreled them away in his pajamas drawer, and pulled them out on our first cool fall night lol. Thank you for the super fast shipping!

24 September 2024
Rated 3 out of 5 stars

High quality pajamas, but customer service is iffy

First of all, the products are top-notch. The waffle sets are really high quality, can hold up to the constant wear & that my toddler and preschooler put them through, as well as frequent washing. Beautiful colors, soft fabric AND snaps on the neck! (My little ones HATE pulling tight neck holes over their heads - the snaps are amazing!) We truly love these waffle sets. However, the customer service seems rather disorganized. My second order was just "lost" while shipping, and it took a lot of work for me to get an explanation of what happened, I was refunded for the cost of the item but not the shipping cost. My third order was received quickly but I received the wrong order. When I asked for a correction, I was assured to get a replacement immediately. Then when I didn't hear anything for weeks, I wrote back and got a "sorry, it's now sold out." Mixed experience overall.

3 September 2024
Rated 2 out of 5 stars

Lack of communication

Lovely garments. But communication was really tricky, just didn’t hear back from emails when trying to exchange /return.

Ended up posting back when was in republic, with handwritten note re exchange if have size. But haven’t heard back since 29th July. Shame as would’ve been a new customer if better communication.

23 July 2024
Rated 5 out of 5 stars

Amazing small business

This is such a lovely wee business residing on the West Coast of Ireland. They design ethically made unisex kids (and adults)clothing:tights, socks, waffle cotton sets. Purchased their multipack of rainbow socks, some clothing "plasters" (aka patches to make mending worn/torn spots simpler and easier) and a waffle cotton set for my eldest. The items arrived promptly and were of beautiful quality. Got much more than I expected however, in that I was sent extra clothing plasters and the wrong colour of waffle set, but the owner apologised for the mix up, was happy to send me the correct colour and also a pair of their best selling socks free of charge by way of an apology. Totally unnecessary but ever so kind🥰. The clothes and socks are so comfy and bright! Highly reccomended.

7 July 2024
Rated 1 out of 5 stars

Poor customer service

They took too long posting the items, then when we try to return as it didn't fit they refused to accept it and it was returned to us due to a customs error although we had completed the correct form. On inspection of there customs form they are flouting the rules by listing as children's clothing rather than adults
Emails were sent days apart not minutes and as others have reported remained un answered. As for Facebook I had no contact with you as I don't use social media.
As for the custom declaration this was completed in the post office, attached to parcel and extra paid to cover it, the tracking of this parcel clearly states that you refused delivery and thus it was returned to us the only differencewas we marked it as adult clothes as that was whatit was and you listed it as childrens pyjamas on yours, which it wasnt.we have advised others not to use your company due to slowness and lack of support and have found other companies that are cheaper and more importantly more helpful

21 June 2024
Slugs & Snails logo

Reply from Slugs & Snails

Hi Stewart, many thanks for your review. We have had quite a lot of correspondence with you recently. As we discussed your order was delayed due to an out of stock item and we had to confirm with you what you wished to do regarding a refund or replacement. You were sent a different colour as you requested but you were also sent some free socks as an apology and your shipping was upgraded from standard to courier tracked for free. On top of that you had a second order you wished to return. You sent an email regarding this and five minutes later resent this email in capital letters with a rather aggressive addition, this was done twice plus strange comments on Facebook which we tried to assist with but had no reply. We are a small business and always deal with our customers in a polite and timely manner, we don’t however, have to accept abuse from people who assume that they don’t need to be polite. Furthermore we have always assisted in your return however thanks to Brexit if you don’t file your customs documents at the post office correctly and state that it’s a return we will not receive it as customs will just turn it around, we have no say in this customs won’t even attempt to deliver it and this is something your post office should have checked before they accepted your parcel.

Rated 5 out of 5 stars

Shorts set

We ordered the retro multi colored shorts sets. I already had it in regular and my son has it also. We both love them. We have 7 pairs of these between me with 3 and 4 between the boys. These wash beautifully , soften as they go and are so vibrant. We are a neurodiverse house and the two boys love these pj's. I always recommend them for snug and comfortable sleeps. The shorts set are my fav so far.

27 June 2024
Slugs & Snails logo

Reply from Slugs & Snails

Wowzers thank you Suzanne! We love to hear this!

Rated 5 out of 5 stars

Excellent quality & fast delivery

Super quick delivery and excellent quality. My 8 year old specifically requested Slugs & Snails because he loves the texture and comfort of these.

27 June 2024
Slugs & Snails logo

Reply from Slugs & Snails

We need to high five your little one for having AMAZING taste in clothes 😄

Rated 5 out of 5 stars

Fans for life here

Fans for life here. We love our new waffles sets. Bought the short sleeved neon & day glow ones. I found the sizing nice and generous. I love the contrast detail in the pockets and stitching. Buttons too. They wash great.

26 June 2024
Slugs & Snails logo

Reply from Slugs & Snails

Thank you Nadia!!! We are so glad you loved your waffles 😀

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