smafan.com Reviews 

Reply from smafan.com

Jul 17, 2023

Hello Jemery.

Thank you for your feedback! We're delighted to hear that your entire purchasing process went smoothly, from ordering to receiving the fan quickly. We're glad that you found the instructions easy to follow and that you're enjoying the convenience of having the fan linked to Google Home.

If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing our product, and we appreciate your support.

Reply from smafan.com

Jul 11, 2023

Hello NIcholas.

Thank you for your positive feedback! We're thrilled to hear that you're enjoying your fan and find it wonderful and quiet. We apologize if the instructions provided could be improved, and we appreciate your feedback on this matter. We strive to continuously enhance our instruction materials to ensure a smooth and easy installation experience for our customers. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help. Thank you for choosing our product!

Reply from smafan.com

Jun 23, 2023

Hello Craig.

Thank you for your positive feedback on your purchase experience with Smafan.com! We're glad you found our website easy to navigate and received quick assistance through our online chat. Your ceiling fan arrived promptly and looks beautiful. We share your high hopes for its performance. If you need any assistance during installation, please let us know. Thank you for choosing our Smafan.

Reply from smafan.com

Jun 20, 2023

Hello Marsha.

Thank you so much for taking the time to share your satisfying experience with Smafan! We're thrilled to hear that your overall experience has been A+ and that our product has met your expectations.

We're glad to know that the delivery of your fan was prompt and as advertised, ensuring a timely arrival. It's great to hear that the installation process was quick and easy for you, and that you found our installation guide helpful. We always strive to provide clear and comprehensive instructions to make the installation process as seamless as possible.

We're delighted that you're enjoying the variable/infinite speed fan and LED light features of the fan. It's fantastic to hear that the three-blade design is moving more air than your previous five-blade Hunter fan. We understand the importance of durability, and while your Hunter fan served you well for 20 years, we hope that our Smafan will last just as long, if not longer.

Regarding the remote control, we're glad to hear that it's working well for you. If you decide to connect your fan to WiFi, you'll be able to enjoy even more convenient control through voice commands or our Carrohome app. We appreciate your feedback about having an app, and we're continuously working to enhance our product offerings to better meet the needs of our customers.

Once again, thank you for choosing Smafan and for sharing your positive feedback. We truly appreciate your support. If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We're here to help!

Reply from smafan.com

Jun 17, 2023

Hello E.

We're delighted to hear that you had an exceptional experience with our company while building your dream home. We understand the importance of getting the right accessories for your ceiling fan, and we're glad that we were able to promptly assist you in obtaining the longer downrod you needed.

Our team values attention to detail and ensuring customer satisfaction, which is why we reached out to correct the order based on the picture you provided. It brings us joy to know that you are not only satisfied with our service but also love the new ceiling fan in your office.

Thank you for your kind words and for choosing our smafan.com and Carro ceiling fan. If you have any further needs or questions, please feel free to reach out.

Reply from smafan.com

Jun 17, 2023

Hello Michael.

Thank you for leaving valuable reviews for us!

I apologize for the delay in receiving your order despite selecting the 3-day select shipping option. We understand your frustration and disappointment with the extended delivery time.

We have filed a refund request with UPS on your behalf. This is to ensure that you are appropriately compensated for the shipping delay and the inconvenience caused. We are actively following up on the status of the refund and will keep you informed.

Please be assured that we are taking this matter seriously and doing everything we can to resolve the situation. We understand the importance of timely delivery and strive to provide a positive shopping experience for our customers.

If you have any further concerns or questions regarding your order or the refund, please do not hesitate to reach out to our customer support team. We are here to assist you and address any issues you may have.

Once again, we apologize for any inconvenience caused and appreciate your understanding and patience. We value your business and will continue to work diligently to ensure your satisfaction.

Reply from smafan.com

Jun 13, 2023

Hello Randy.

Thanks for your review!

We apologize for the inconvenience caused by the shipping issue with FedEx, but we're glad to hear that we were able to assist you in resolving the situation. We understand that unexpected delays can occur during the shipping process, and we appreciate your patience and understanding. Your satisfaction is our top priority, and we're glad we could find a solution and provide you with another open box fan.

If you have any further questions or need any assistance, please feel free to contact us. Thank you for your support and understanding!

Reply from smafan.com

Jun 12, 2023

Hello Jacob.

Thank you for leaving such a kind review for us.

We apologize for the initial difficulty you faced in getting the fan to connect to the app and Alexa. However, we're glad to hear that our customer support team was able to assist you promptly by providing an updated circuit board. We understand that the lack of instructions for installing the new board may have been a minor inconvenience, but we're pleased that you found the process relatively simple.

We're thrilled to know that everything is now working great and that you're satisfied with the fan's functionality. If you have any further questions or need any additional support, please don't hesitate to reach out. We're here to ensure your continued enjoyment of our products.

Thank you for your feedback and support!

Reply from smafan.com

Jun 6, 2023

Dear Nicholas,

We're delighted to hear that you are very happy with the product! We strive to provide a seamless shopping experience, including quick shipping, so we're glad to know that it met your expectations. It's great to hear that you appreciate the aesthetics and functionality of the product as well.

If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to ensure your satisfaction and make your shopping experience a positive one. Thank you for your support!

Reply from smafan.com

Jun 5, 2023

Hello Mayur.

Thank you for leaving such a kind and valuable review for us!

We apologize for the inconvenience you experienced with your order. We strive to ensure that all our fans are delivered in perfect condition, and it is regrettable to hear that two of the fans had broken lights and one was making noise. Please accept our apologies for any additional charges you incurred due to the issues.

Regarding the default setting of the lights turning on when the fan is installed on one switch, we understand that this may not align with your preferences. We appreciate your feedback on having the option to set the lights to be off by default. We will take this into consideration for future product improvements. If it is adjustable, it will be very nice!

If you require further assistance or would like to discuss the issues you encountered, please reach out to our customer support team. We are committed to resolving any concerns you may have. Thank you for bringing these matters to our attention, and we apologize for any inconvenience caused.

Reply from smafan.com

May 25, 2023

Hello Carol.

Thank you for your review! We're delighted to hear that our team kept you informed throughout the delivery process of your open box item. We understand the importance of transparency and ensuring that all parts are included to provide a seamless and satisfactory experience.

We're glad to know that you are very happy with your purchase. Your satisfaction is our priority, and we appreciate your feedback.

If you have any further questions or need assistance in the future, please don't hesitate to reach out. We value your business and are here to help. Thank you for choosing smafan.com, and we hope you continue to enjoy your purchase!

Reply from smafan.com

May 24, 2023

Hello Ersin.

Thank you for sharing your wonderful experience with us! We're thrilled to hear that you ordered multiple smart ceiling fans from smafan.com and upgraded all the fans in your home to smart DC fans. We're glad that our positive customer service and competitive prices have made you a repeat customer.

It's great to know that you're enjoying the quiet operation of the fans, thanks to the DC motors. We're glad that the app has made controlling the fans and adjusting the lighting features more convenient for you. We appreciate your feedback about the yellow and white color control, as well as the ease of dimming and contrast adjustment.

We apologize for any occasional WiFi signal weak warning you may have received, but we're glad it hasn't caused any significant issues. If you encounter any difficulties in the future, please don't hesitate to reach out to our customer service team for assistance.

If you have any further feedback or questions, please feel free to contact us. Thank you for choosing our smart ceiling fans, and we value your continued support as a happy customer!

Reply from smafan.com

May 16, 2023

Hello Peter.

Thank you for your feedback! We appreciate your suggestion regarding the length of the AC/DC cord that attaches to the fan. We understand that different installations may require varying cord lengths, and we value your input.

We continuously strive to improve our products based on customer feedback, and your suggestion will be taken into consideration for future product development. We apologize for any inconvenience caused by the current cord length.

If you have any further feedback or questions, please don't hesitate to reach out to us. We're here to assist you and ensure your satisfaction. Thank you for choosing our fan, and we appreciate your business.

Smafan.com

Reply from smafan.com

May 15, 2023

Hello Ted.

Thank you for your review! We're delighted to hear that the installation of your fan was easy and that you're satisfied with the quiet motor. We understand the importance of a peaceful and comfortable environment, and we're glad our smart ceiling fan meets your expectations in that regard.

We apologize for the inconvenience caused by the missing screws, but we're glad to hear that you had spare screws available to complete the installation. If you like, we can send the screw kit replacement to you.
If you encounter any further issues or need assistance in the future, please don't hesitate to reach out to our customer service team. We're here to ensure your satisfaction with our products.

Thank you for choosing our smafan.com and taking the time to share your feedback. We appreciate your business and hope to continue providing you with high-quality products and excellent service.

Reply from smafan.com

Updated May 13, 2023

Hello Danny.

Sorry for the such awful experience. I sincerely apologise for this.

We understand how frustrating it can be when there are discrepancies in shipment dates, and we sincerely apologize for any inconvenience caused. We strive to provide accurate and reliable shipping information to our customers, and we're sorry if there was a miscommunication in this case.

We always aim to deliver orders as promptly as possible, but occasionally, unforeseen circumstances can cause delays. We apologize for any disappointment or frustration this may have caused.

According to your review, it was courier company that called get the shipment early but it delivered on the original day. We promise to ship within 12-24 hours after receipt of the order (except weekends and holidays).

But we can't guarantee when it will be delivered, because it depends on the Courier company(FedEx). If there is any shipment exception, we will try to contact the FedEx to follow up, and be sure to ask them to deliver the products to customers in time.

What you talked about shipping early, shipping on the original day, these mean the packages were arriving at the FedEx local facility (early/on time), instead of your location. Hope you will understand this is not our mistake.

Thank you for your understanding, and we appreciate your patience. We value your business and hope to have the opportunity to serve you better in the future.

Regards,
Hugo
Smafan.com

Reply from smafan.com

May 10, 2023

Hello Michael.

Thank you for your review! We're pleased to hear that your order of 5 fan remotes was shipped correctly and arrived within a good shipping time. We take pride in accurately fulfilling orders and ensuring timely delivery.

We're also glad that the product matched the listing and met your expectations. At smafan.com, we strive to provide accurate product descriptions and deliver on our promises.

Thank you for choosing us for your fan remote needs and for taking the time to share your positive experience. If you have any further feedback or questions, please don't hesitate to reach out to us. We appreciate your business and hope to serve you again in the future.

Reply from smafan.com

Apr 25, 2023

Hello Dianne.

Thank you for your review! We're delighted to hear that you were impressed with the technology of the smart ceiling fan, even though it was a new experience for you.

At smafan.com, we strive to provide our customers with innovative and advanced technology that enhances their overall fan experience. We understand that new technology can sometimes be intimidating, but we're always here to help and answer any questions you may have.

Thank you for choosing us for your fan needs and for taking the time to share your positive experience with others. If you have any further feedback or questions, please don't hesitate to reach out to us. We appreciate your business and hope to serve you again in the future.

Reply from smafan.com

Apr 25, 2023

Hello Donna.

Thank you for your review! We're so glad to hear that you love your two ceiling fans and that you had a great experience with our customer service team. We apologize for any inconvenience caused by the shipper, but we're pleased that our team was able to promptly correct the issue for you.

We take pride in providing exceptional customer service and we're happy to hear that we met your expectations. We look forward to serving you again in the future and providing you with the higher level of quality and service that you've come to expect from us.

Thank you for choosing smafan.com for your fan needs and for taking the time to share your experience with others. If you have any further feedback or questions, please don't hesitate to reach out to us. We appreciate your business and hope to continue to be your go-to source for high-quality fans.

Reply from smafan.com

Apr 24, 2023

Hello Phila

Thank you for your kind review! We're thrilled to hear that you found our ordering process easy and reliable, and that you were able to take advantage of our unbeatable prices on two fans.

We're glad that you found our shipping process to be super fast and that our tracking updates were helpful to you. We understand how important it is to stay up-to-date on your delivery status, and we're committed to providing our customers with a seamless and stress-free shopping experience.

Thank you for choosing us for your fan needs and for taking the time to share your positive experience with others. If you have any further feedback or questions, please don't hesitate to reach out to us. We appreciate your business and hope to serve you again in the future.

Reply from smafan.com

Apr 18, 2023

Hello Frank.

Thank you for taking the time to share your experience with our product and service! We're glad to hear that the smart ceiling fan fan arrived on schedule and that you found it to be a high-quality unit. We take great care in designing and manufacturing our products to ensure that they meet our customers' high standards.

We're also thrilled to hear that your electrician was able to install the ceiling fan successfully and that it works great. Our goal is to provide our customers with products that not only look great but also perform well.

If you have any further feedback or questions, please don't hesitate to reach out to us. Thank you again for your support and for choosing smafan.com