Smania Reviews 3,678

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting that items exceed their expectations. Many people highlight the efficiency of the delivery service, with orders arriving quickly and on time. The overall purchasing process, from website navigation to customer service, is frequently described as excellent and reliable. However, some customers were not happy with the product quality, describing certain items as low quality or not as effective as advertised. A few people also felt that the products did not match their online descriptions or images. Additionally, some reviewers mentioned issues with customer service, including unresponsiveness to return requests and receiving unwanted promotional emails.

What people talk about most

Product

Clients share positive opinions on product quality and accuracy. Many reviewers are satisfied, noting that... See more

Quality

Consumers generally express satisfaction with product quality. Many reviewers praise the good quality of... See more

Delivery service

Users describe positive interactions with delivery services. Customers consistently praise the speed of... See more

Order

Reviewers mention positive feedback about their orders. Customers appreciate the timely delivery, even for... See more

Service

Reviewers highlight positive aspects of service. Many customers found the service to be very good, on time,... See more

Based on these reviews

Rated 4 out of 5 stars

de polyurea emulsion is good but thought its thicker and this is more fluid this is a pity ,elso i gived you five stars !

Company replied

Rated 4 out of 5 stars

Spray doesn't work on heavy mold dirt. Not even with prolonged time and scrubbing with brush. Obviously I'll have to order the gel for mold.

Company replied

Rated 5 out of 5 stars

Although the product has a minimal edge flaw, I don't mind because it serves its purpose perfectly. Price was good and delivery quick.

Company replied

Rated 5 out of 5 stars

Shipping was super fast and the items were of even better quality than I expected. Tracking was also simple as I was just preparing to go on vacation.

Company replied

Rated 5 out of 5 stars

I bought a toy excavator for my little boy. And some car cleaners for my partner. They are both really happy with the products. The package arrived quickly, quality is great. This wasnt the first time... See more

Company replied

Rated 5 out of 5 stars

Fast delivery, product was exactly as shown in the pics, very well packaged. I recommend it.

Company replied

Rated 5 out of 5 stars

Sve je bilo za pet, od brze dostave, do kvalitetnog proizvoda za povoljnu cijenu

Company replied

Rated 5 out of 5 stars

The service was very good, on time and reliable. The only problem is that the product promises to waterproof the windows but it doesn't. I used it on the windows but it didn't work. Then I poured it i... See more

Company replied

Rated 5 out of 5 stars

The product is exactly as they show in their website. Perfect customer service.

Company replied

Rated 5 out of 5 stars

Package received very quickly. The product was good. Pre and after service impeccable.

Company replied

Rated 5 out of 5 stars

I was surprised by the speed of delivery. I ordered on Saturday and it was delivered on time.

Company replied

Rated 1 out of 5 stars

low quality products, poore materials and execution, I don't recomend any of the products I bought a dog ramp that transforms into a stool, it is more dangerous for it to use it that the way he jump... See more

Company replied

Rated 1 out of 5 stars

The most spamming and annoying service. Once you buy their product you are in their database receiving random email about orders you didn't place. When trying to contact their support nothing happens... See more

Company replied

Rated 1 out of 5 stars

Sent very bad products and now wont answer for return instructions.

Company replied

Rated 1 out of 5 stars

They sell fake stuff. This promising product that shines cars it's almost a liquid shoap . Scams.

Company replied

Rated 2 out of 5 stars

I bought a camera, but I can't install it! I managed to install one, but after 5 minutes of operation, the connection was lost and it would no longer accept the installation!

Company replied

Rated 3 out of 5 stars

I dont like, that you not cooparate with Slovenia post, you cooparate with athers deliveres company.

Company replied

Rated 5 out of 5 stars

Great prices, quick shipping, and really friendly communication.

Company replied

Rated 5 out of 5 stars

Good quality, Patient without difficulty and fast delivery.

Company replied


Company details

  1. DIY Store
  2. Car accessories shop
  3. Childrens Toy Store
  4. Clothing Shop
  5. Kitchenware Shop
  6. Home improvement shop

Written by the company

Smania is a fast-growing ecommerce retailer active in 20 countries. We offer a large selection of products for all generations and interests, where quality is always in the forefront. Our catalogue of items is constantly being expanded, assuring that there is always something stimulating to be found on a daily basis. For us, customer satisfaction is an absolute priority, while our shipping policy ensures that deliveries are as fast and efficiency as possible. We also employ a 30-day return policy and there are no custom fees.

Write us and we'll help you!

Written by the company

We're comitted to make you feel good in our products.
Our mission is to make you, our customer, feel happy and entertained using our products. We value your feedback so we can improve our offer.
Facebook
https://www.facebook.com/smania.si/
Instagram
https://www.instagram.com/smania.shop/
TikTok
https://www.tiktok.com/@smania.shop/
YouTube
https://www.youtube.com/@smaniaofficial/

30-day return policy

Hassle-free returns for satisfied customers

Not completely satisfied with our product? With our 30-day return policy, you can send it back with no questions asked! However, we would love to know why you decided to return the product so your next Smania purchase can meet all your expectations.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Odlično

Super zadovoljan

22 January 2026
Smania logo

Reply from Smania

Hvala vam puno! 😊
Drago nam je da ste super zadovoljni. Vaše zadovoljstvo nam jako puno znači! 🌟

Rated 5 out of 5 stars

Ok super

Qulity and super

22 January 2026
Smania logo

Reply from Smania

Thank you! 😊
We’re glad you’re happy with the quality. Super to hear! 🌟

Rated 5 out of 5 stars

Good description of product.

Good description of product.

22 January 2026
Smania logo

Reply from Smania

Thank you! 😊
We’re glad you found the product description clear and helpful. Your feedback means a lot to us! 🌟

Rated 5 out of 5 stars

great services

Very good for me and you

22 January 2026
Smania logo

Reply from Smania

Thank you! 😊
We’re glad everything was very good for you. We appreciate your feedback! 🌟

Rated 5 out of 5 stars

Quick and reliable

Quick and reliable, that are the two words which stand out with this store. Great customer service.

20 January 2026
Smania logo

Reply from Smania

Thank you so much for your wonderful feedback! 😊
We’re delighted that you found our store quick and reliable, and that our customer service stood out. Your satisfaction truly means a lot to us! 🌟

Rated 5 out of 5 stars

Product ok

As described and delivered on time.

13 January 2026
Smania logo

Reply from Smania

Thank you for your feedback! 😊
We’re happy to hear everything was as described and delivered on time. Your satisfaction is very important to us! 🌟

Rated 5 out of 5 stars

Fast delivery

Fast delivery, product is great!

13 January 2026
Smania logo

Reply from Smania

Thank you so much! 😊
We’re glad to hear the delivery was fast and that you’re happy with the product. Your satisfaction means a lot to us! 🌟

Rated 5 out of 5 stars

Good product

Good product

12 January 2026
Smania logo

Reply from Smania

Thank you! 😊
We’re glad to hear you’re happy with the product. Your feedback is much appreciated! 🌟

Rated 5 out of 5 stars

Vrlo profesionalni, brzi i odlični

Sve je bilo za pet, od brze dostave, do kvalitetnog proizvoda za povoljnu cijenu

14 January 2026
Smania logo

Reply from Smania

Hvala vam puno na izvrsnoj ocjeni! 😊
Drago nam je da je sve bilo za pet — od brze dostave do kvalitetnog proizvoda po povoljnoj cijeni. Vaše zadovoljstvo nam je najveća nagrada! 🌟

Rated 4 out of 5 stars

Good experience

Nice website, quick responce, quick delivery.

12 January 2026
Smania logo

Reply from Smania

Thank you very much! 😊
We’re happy you liked the website and appreciated our quick response and fast delivery. Your feedback means a lot to us! 🌟

Rated 5 out of 5 stars

Prompt

Prompt, good communication and updates on delivery times and dates.

13 January 2026
Smania logo

Reply from Smania

Thank you for your kind feedback! 😊
We’re glad you appreciated the prompt service, good communication, and clear updates on delivery times and dates. Your satisfaction means a lot to us! 🌟

Rated 5 out of 5 stars

Easy & fast delivery

Easy & fast delivery

12 January 2026
Smania logo

Reply from Smania

Thank you so much! 😊
We’re happy to hear the delivery was easy and fast. Your satisfaction means a lot to us! 🌟

Rated 5 out of 5 stars

They are great

They are great, fast and kind

8 January 2026
Smania logo

Reply from Smania

Thank you so much! 😊
We’re really happy to hear you found us great, fast, and kind. Your kind words mean a lot to us! 🌟

Rated 5 out of 5 stars

All great

All great! Thx

2 January 2026
Smania logo

Reply from Smania

Thank you so much! 😊
We’re happy to hear everything was great. Thanks a lot! 🌟

Rated 5 out of 5 stars

All as expected.

31 December 2025
Smania logo

Reply from Smania

Thank you very much! 😊
We’re glad everything was as expected. Your satisfaction means a lot to us! 🌟

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