Customer service is more than excellent! I had an issue with a product I needed to return for a refund, and the folks were empathetic and understanding, and I must emphasise that they went out of thei... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have written to customer service for a justification of having to Self-drop off the return item, having said that it does cause many inconveniences to have this DROP off for 30Km thru/forth, despit... See more
Ordered a pair of Oakley's that turned out not to be in stock to be shipped out in 3-7 days. Support team Ben helped address the situation to expedite the terrifying from the supplier to them ship it... See more
Usually when we make our purchases, warranty is probably the last thing we think of or if we ever need it. I am impressed by the team on how they handled my warranty replacement when I submitted my wa... See more
Company details
Information provided by various external sources
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
SmartBuyGlasses Singapore Details
Written by the company
- 180 Designer Brands For Less
- At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
- 100-Days Returns
- If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
- 24-Month Warranty
- Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
- Buy One, Give One Charity
- When you buy a pair of glasses from us, we give a pair of glasses to someone in need.
Contact info
4.7
Excellent
2k reviews
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Experience Gets Better from Order to Order!
I'm a returning customer having made several past purchases and SmartBuyGlasses has never disappointed, including the most recent order!
There is a wide variety of options to choose from, very fairly priced and the product detail provided allows a potential customer to have all the information needed to make an informed purchase (eg. if the glasses are suitable for progressive lenses).
Placed the order on Feb 19 and had it delivered on Feb 27. Appreciate the expeditious processing and dispatching of orders! It also came very well packaged so that is always appreciated.
Would confidently recommend to others to utilize their service. For myself, I'll definitely will be back for all my optical needs!
24 February 2024
Reply from SmartBuyGlasses
Hi there!
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I'm glad we were able to meet your expectations!
Sincerely,
Elveen
Item received on time in good…
Item received on time in good condition. Very responsive customer service
17 February 2024
Reply from SmartBuyGlasses
Hello there!
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I'm glad we were able to meet your expectations!
Sincerely,
Elveen
It is on time as stated delivery date…
It is on time as stated delivery date and quality of product is good.
6 February 2024
Reply from SmartBuyGlasses
Hello there!
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I'm glad we were able to meet your expectations!
Sincerely,
Elveen
This is the first time i'm buying from SmartBuyGlasses....…
This is the first time i'm buying through this website. The price was much² cheaper than purchasing off shelf or at my local store. I was very² sceptical at first but after reading alot of the good reviews from previous customer, i decided to proceed with my purchase. To my surprise the Oakley sunglasses came less than 2 weeks. I have check and confirm it is genuine and oirginal. Very² happy with my purchase and definitely this will not be the last time i buy through this website. Keep up the excellent work everyone. You all are doing a fantastic job and i appreciate it so much. Thank you and cheers. 🙏🍻
12 January 2024
Reply from SmartBuyGlasses
Hi Zulkifli,
We are incredibly grateful that you took the time to leave us this note. Our company’s top priority is making sure our customers are 100% satisfied. It's customers like you that make our job wonderful.
We look forward to seeing you again.
Sincerely,
Ellen
Excellent, exceeded expectations!
I really liked the sunglasses that I purchased! Took some time to deliver but it arrived all fine.
23 January 2024
Reply from SmartBuyGlasses
Hi C,
Reviews like yours make our day, because it makes all the hard work worthwhile. It's so fantastic that our product made such a difference and fulfilled your needs.
Thanks again for choosing SmartBuyGlasses and we can't wait to see you again!
Sincerely,
Ellen
Reply from SmartBuyGlasses
Hi Poh,
Thanks for the awesome review, Poh! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Come back and see us soon. Cheers!
Sincerely,
Ellen
Genuine Item but meh delivery
the item is genuine as the quality is the same as that of the same genuine item I bought from a local store. The delivery from Hong Kong to Singapore took about 2 weeks. They should have provided free shipment for my spending SGD 500+ cause we all know glasses have high margin.
30 December 2023
Reply from SmartBuyGlasses
Hello Victor,
Thank you for confirming the authenticity of the item. While pleased with the quality, I believe free shipment should have been offered for my SGD 500+ purchase, considering the perceived high margins in the glasses industry. The delivery time from Hong Kong to Singapore was approximately 3 to 6 working days.
I will now contact you through email so we can discuss this matter further.
If you do not prefer to be assisted through email, we can arrange a phone call as well.
Sincerely,
Hannah
UPDATE:
We've sent you an email. Please help to check your junk or spam folder as it may have been there.
Sizing not prominent.
It took me 2 returns and 3 delivery to finally get the correct size.
27 October 2023
Reply from SmartBuyGlasses
Hello Fabian,
Thank you for sharing your feedback. I am so sorry that you had disappointing experience with us. As I understand this concerns about the sizing of the product.
I will now contact you privately via email to help you address this concern.
Sincerely,
Ellen
--
UPDATE: We have emailed you to assist you with your concern. Please check your spam/junk email if you cannot find it in your inbox.
Update:
Please note that I have sent you an email regarding your concern. In case you did not receive it, kindly check your spam/junk box.
Exceeded Expectations
Exceeded Expectations - Swift Response by customer service, taking care of additional requirements and prompt shipment & delivery.
30 December 2023
Good quality products
30 December 2023
Bough this to replace my old frame
Bough this to replace my old frame. Thr glasses fit perfectly as it suppose to
30 December 2023
2023/12/03 Terrible shopping experience
To add to the comments, the service manager professionally followed up on my issue and also provided several follow-up options to remedy the problems caused previously. However, my choice was completed as quickly as possible, which gave me a pleasant feeling!
Representative services can still be very positive.
The correct date I received the product was December 29th. After I opened the outer box on the 30th, everything inside was in good condition, which is a happy thing. The original comment was mistakenly written as 12/31 and the items have not been received yet. This is my personal negligence. I would like to apologize again!
The order purchased on 2023/12/03 has not been received by 12/31. Does a pair of glasses have to be shipped by ship? I responded to customer service through emails. Each email reply only said that I need to confirm with the freight forwarder. A total of 5 emails were sent to me, but there was no clear answer or result! Customer service is just wasting each other's time again, it's a really bad website shopping experience, future shoppers need to think about this!
3 December 2023
Unprompted review
Reply from SmartBuyGlasses
Hello there,
I sincerely appreciate your honest feedback regarding your most recent experience with our company. I do agree that this is not the best experience or the experience we want to give to our customers.
I truly apologize for any inconvenience this has caused and entirely understand your dissatisfaction. Your feedback has been acknowledged, however because we genuinely value your business with us, I will get in touch with you immediately via private message and will help you in effectively resolving this issue.
Sincerely,
Katherine
-Update-
Hello G,
I have sent you an important email about this order. Please check your spam / junk emails if you cannot find it in your inbox.
I hope to hear from you soon!
Sincerely,
Ellen
Absolutely useless customer service
Absolutely useless customer service. Could not find my prescription despite it being on my profile. I even showed them the prescription I had used just a few months earlier. I forwarded them an email they had sent to me confirming my prescription. Gelica just seemed to make things harder with each email. So poor.
20 December 2023
Unprompted review
Reply from SmartBuyGlasses
Hello Phil,
Thank you for sharing your feedback. I am so sorry that you had disappointing experience with us and I apologize for all the inconveniences caused. As I understand, the issue was about the prescription to apply on your recent order with us.
I will now contact you privately via email to help you address this concern.
Sincerely,
Ellen
-Update-
Hello Phil,
I have sent you an important email about this order. Please check your spam / junk emails if you cannot find it in your inbox.
I hope to hear from you soon!
Sincerely,
Kristel
Terrible they can’t give my same…
Terrible they can’t give my same prescription I’ve been using for years SG0723882022G I’m waiting for your recovery
1 December 2023
Unprompted review
Reply from SmartBuyGlasses
Hello Armando,
I'm sorry to hear about the inconvenience you've faced. I understand the importance of your prescription, and we sincerely apologize for any lapse in our service.
Please provide your order details, and we'll do our utmost to address and rectify the situation promptly.
Sincerely,
Hannah
UPDATE: Thank you for providing your order ID, I will now contact you through email so we can discuss this matter further.
Thank you.
UPDATE
Hello :) We have sent you an important email regarding your recent order. Please check your spam/junk email box and respond as soon as possible.
Update:
Hello there! An important email concerning your recent order has been dispatched to you. Kindly review your spam/junk folder and reply at your earliest convenience.
Production is as seen in the pic
Production is as seen in the pic. No deviation. Delivery however takes sometime longer than expected.
29 November 2023
Reply from SmartBuyGlasses
Hello Wong Sin Kong,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
We hope to welcome you again to SmartBuyGlasses.
Sincerely,
Ellen
Reply from SmartBuyGlasses
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I'm glad we were able to meet your expectations!
Convenient
Convenient, wide range of options to choose from, affordable price. Efficient delivery and service.
16 November 2023
Reply from SmartBuyGlasses
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I'm glad we were able to meet your expectations!
Outstanding customer service
First time buyer and was a little apprehensive. But the level of customer service was top notch. Love the sunglasses. Would highly recommend buying from here.
19 October 2023
Your customer service staff were very…
Your customer service staff were very prompt in answering my queries and detailed in their explanations which impressed me grèatly!
16 October 2023
from ordering to delivery it was a…
from ordering to delivery it was a smooth transaction.
25 September 2023
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