Customer service is more than excellent! I had an issue with a product I needed to return for a refund, and the folks were empathetic and understanding, and I must emphasise that they went out of thei... See more
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Review summary
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Have written to customer service for a justification of having to Self-drop off the return item, having said that it does cause many inconveniences to have this DROP off for 30Km thru/forth, despit... See more
Ordered a pair of Oakley's that turned out not to be in stock to be shipped out in 3-7 days. Support team Ben helped address the situation to expedite the terrifying from the supplier to them ship it... See more
Usually when we make our purchases, warranty is probably the last thing we think of or if we ever need it. I am impressed by the team on how they handled my warranty replacement when I submitted my wa... See more
Company details
Information provided by various external sources
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
SmartBuyGlasses Singapore Details
Written by the company
- 180 Designer Brands For Less
- At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
- 100-Days Returns
- If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
- 24-Month Warranty
- Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
- Buy One, Give One Charity
- When you buy a pair of glasses from us, we give a pair of glasses to someone in need.
Contact info
4.6
Excellent
2k reviews
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The product arrived in good condition
11 February 2025
They arrived quickly and in excellent…
They arrived quickly and in excellent condition. Love the glasses! Everyone has been complimenting them!
4 February 2025
Quality of specs and clarity of lens
Quality of specs and clarity of lens. There was some time waiting for specs to arrive so no updates then. After that the updates were timely.
4 February 2025
Great product.
21 January 2025
Great service
Great service! I managed to get the out-of-production frame via SmartBuyGlasses! Really appreciate it!
8 January 2025
I got them wrong
So i wrote a negative review of this company ( me delivery was late) i finally received my order a few days after posting the review and to my annoyance my prescription was wrong. I do love a moan and was prepared to write another scathing review. But to my embarrassment, I had put the wrong prescription details down. I put a + instead of a - on my prescription details. At this point, I thought I was screwed. I would have to pay for a new pair of lenses and to be fair was prepared to, as it was my fault. But to my utter surprise when I reached out to the company, they informed me of their 28 day guaranteed return policy. Asked me to send a hard copy of my prescription and said they were more than happily sorted it out. Just 15 days later, I am writing this wearing my new shiny glasses.
I think a good indication of the quality of a company is how they rectify faults. Even more so when the fault isn’t theirs and in this respect I have definitely got a five star service from them. I will be using them again and I will recommend to anyone who buys glasses online to use them. Okay, they’re obviously a busy company and some stuff arrives a bit late. But the very fact of how they rectified my mistake at their cost and not mine goes to show their commitment to customer service thanks guys. I will be using you again.
5 January 2025
Unprompted review
Keep up with Good Bargain and Quick…
Keep up with Good Bargain and Quick Delivery with Quality Product. Thanks again
24 December 2024
Been buying my sunnies from them a long…
Been buying my sunnies from them a long time, always good
24 December 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from SmartBuyGlasses
Hello Karel,
Thank you for sharing your feedback. I understand how frustrating it can be when glasses don’t fit as expected. I’ll be reaching out to you via email shortly so we can discuss this matter further and explore options to resolve this for you.
Looking forward to assisting you!
Sincerely,
Hannah
"Fantastic Glasses
"Fantastic Glasses – Style Meets Comfort!"
I recently purchased these glasses, and I couldn't be happier! The design is sleek and stylish, perfect for both casual and professional settings. The fit is incredibly comfortable—I can wear them all day without any discomfort. The lenses are crystal clear, offering excellent vision, and they handle glare beautifully.
What impressed me the most is the quality; they feel sturdy and well-made, yet lightweight. I’ve received so many compliments since wearing them! If you’re looking for glasses that combine style, comfort, and durability, I highly recommend these. A great purchase!
18 December 2024
Repeat Satisfied Customer
Easy process. BIG catalog including rare, hard to find models. Competitive prices. Shipping took longer than expected but they managed to track one down for me in the New World. Good thing we were kept informed with regular updates.
19 May 2024
Goods received as advertised!
Well, the frame I received is as per advertised and I m able to install my prescription glass on it without any issue.
27 November 2024
Relaible service and products with close support
20 November 2024
Wasn’t sure on purchases of sunglasses…
Wasn’t sure on purchases of sunglasses online and contacted the customer service. Was assured that if the fit was poor, a return can be easily done. I went ahead and made my purchase. I am happy with the product.
5 November 2024
Good quality
Good quality. Only issue is the long wait and the aftercare -fitting where u need to adjust your glasses yourself or find a store which will do for you - should ideally partner with a reputable store where u can go to for fitting/aftercare.
25 October 2024
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