Customer service is more than excellent! I had an issue with a product I needed to return for a refund, and the folks were empathetic and understanding, and I must emphasise that they went out of thei... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have written to customer service for a justification of having to Self-drop off the return item, having said that it does cause many inconveniences to have this DROP off for 30Km thru/forth, despit... See more
Ordered a pair of Oakley's that turned out not to be in stock to be shipped out in 3-7 days. Support team Ben helped address the situation to expedite the terrifying from the supplier to them ship it... See more
Usually when we make our purchases, warranty is probably the last thing we think of or if we ever need it. I am impressed by the team on how they handled my warranty replacement when I submitted my wa... See more
Company details
Information provided by various external sources
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
SmartBuyGlasses Singapore Details
Written by the company
- 180 Designer Brands For Less
- At SmartBuyGlasses, we have the largest selection of designer eyewear online with over 80,000 products and 180 brands.
- 100-Days Returns
- If you don't absolutely love your new eyewear, it's not a problem with our 100-days returns at SmartBuyGlasses.
- 24-Month Warranty
- Our exclusive 24-month warranty covers all manufacturer defects in all scenarios for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
- Buy One, Give One Charity
- When you buy a pair of glasses from us, we give a pair of glasses to someone in need.
Contact info
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Service is stead-fast
Service is stead-fast. Got my first frame purchase replaced without any problems and in good condition, within 1-2 weeks or so.
Would recommend the frames here as it's cheaper than the local market rates.
12 September 2024
Reply from SmartBuyGlasses
Hello there!
Reviews like yours make our day, because it makes all the hard work worthwhile. It's so fantastic that our product made such a difference and fulfilled your needs.
Thanks again for choosing SmartBuyGlasses and we can't wait to see you again!
Sincerely,
Elveen
Reply from SmartBuyGlasses
Hello there!
Thank you for your feedback. I recognize the issue and I heard you.
I'd like to help you more on this part. One of our phone representatives will call you within 1 hour. Please keep your lines open.
Sincerely,
Ellen
Fast and good deal.
12 August 2024
Great sunglasses
Great sunglasses, wonderful customer service, I can’t say the same for the courier service. Nevertheless l, the response time from SmartBuyGlasses was second to none. Thank you
13 August 2024
The promptness
The prompt response from you when I did not get any information about my purchase. Peace of mind that I was looked after. Thank you
13 August 2024
Great Price point and Fast delivery
Pricing is fantastic and shipping is fast. Great way to buy sunglasses. Thank you.
22 July 2024
Reply from SmartBuyGlasses
Hello Thomas,
I’m truly sorry to hear about the delays and inconvenience you’ve experienced with your order. I understand how frustrating this must be, especially when relying on these lenses for your daily needs.
I want to assure you that this is not the experience we aim to provide. I’m currently looking into the status of your shipment and will provide you with an update as soon as possible.
I'll contact you through email so we can discuss this matter further.
Sincerely.
Hannah
Great service
Great service. Immediate response to queries and continued update on status of order.
18 July 2024
Great vendor
Great vendor! Product received as described and delivery is fast. Thank you!
12 July 2024
Everything Great
Great selection. Great prices. Great customer service. What more can you ask for?
1 June 2024
Reply from SmartBuyGlasses
Hello Eric,
Thank you for your positive review! We're overjoyed to hear that our products, services and pricing made a positive impact.
We are looking forward to your next purchase.
Sincerely,
Ellen
awesome range at good price
wide range of designs and here i found a pair of frame i probably wouldn't be able to find in any stores in my country. downside is my glasses came misaligned and i have to adjust it on my own but it's still slightly off. delivery takes awhile but understandable and acceptable.
31 May 2024
Wish came true
I lost my favorite sunglasses and couldn't find that model for three years. I was delighted when I saw that they were in stock and I did not hesitate to order. They arrived identical to the ones I had. The package is well protected and the sunglasses came in the original case. Only flaw is waiting. They arrived in a month, but the wait was worth it. I definitely recommend the site
28 May 2024
Reply from SmartBuyGlasses
Hello Sandra,
We are incredibly grateful that you took the time to leave us this note. Our company’s top priority is making sure our customers are 100% satisfied. It's customers like you that make our job wonderful.
We look forward to seeing you again.
Sincerely,
Ellen
Good customer service
They didn’t had stock on everything I ordered but they offered alt options and I quickly received my refund for the out of stock product, after I didn’t found any replacement.
21 May 2024
Reply from SmartBuyGlasses
Hello!
Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next purchase.
As always, we are at your service!
Sincerely,
Ellen
Good secure packaging and well made lenses…
Good secure packaging (as usual) and lenses of spec was well made.
22 May 2024
Reply from SmartBuyGlasses
Hello!
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Come back and see us soon. Cheers!
Sincerely,
Ellen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.