Very easy to navigate website. Good filters to narrow down search and excellent products shipped at reasonable prices. An excellent website which I have have been using for many many years. Will defin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service once again. New phone arrived on day 2 and appeared in very good condition. Unfortunately have a minor tech issue with it which I’m hoping will be resolved soon - incoming calls can only... See more
Excellent service and product. Despite postal workers strike delivered in two days. Description on site classed phone as “very good”, on very close examination I couldn’t find a single blemish on it.... See more
First comment is that I’ve used the service for many years for many products and from my point of view this review is just par for the course… I’ve had my latest SmartFoneStore acquired iPhone... See more
Company details
- Mobile Phone Shop
- Cell phone recycling and unlocking service
- Computer & Accessories store
- Secondhand Shop
Information provided by various external sources
📲 Buy your sustainable smartphones, tabs, macs & watches with 5 ⭐ service
Contact info
3 Long Yard, WC1N 3LS, London, United Kingdom
- 02074046466
- sales@smartfonestore.com
- smartfonestore.com
4.3
Excellent
4k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Laptop arrived next day and as stated
Laptop arrived next day and as stated. Great price
25 October 2023
Great service
Great service, the phone arrived quickly and the staff are professional.
18 October 2023
Great service.
I have used SmartFoneStore a few times now. Their phones are in great condition and customer service is really helpful.
16 October 2023
Very poor
Very poor, just received my iPhone in a box no paperwork or invoice or statement or nothing! Not very professional at all
29 September 2023
Reply from SmartFoneStore
Hi there,
Glad to hear you received your order in a timely fashion. Quite what you think is unprofessional about not receiving paperwork in this day and age is somewhat perplexing to us as is the fact that you chose to take to Trustpilot to inform us of this considering a simple email would have sufficed and we'd have happily emailed you another copy of your receipt. (We've done this again for you now)
Please let us know if you need any more info or assistance.
Regards,
The SFS Team
Great Service and Products
The products I ordered were as described in the listing and although I had a little trouble with my initial order, it was quickly resolved and the customer service team were incredibly helpful.
26 August 2023
Good quality service
Super quick delivery. The description said Quality - Good but it does not have a scratch and battery last long for the amount of time it's been used
22 August 2023
The item received was perfect
The item received was perfect. Customer service was also helpfull but you may have to wait a coyple of days.
13 August 2023
Great service once again
Great service once again. New phone arrived on day 2 and appeared in very good condition. Unfortunately have a minor tech issue with it which I’m hoping will be resolved soon - incoming calls can only be heard with loudspeaker on - very low volume via ear route.
9 August 2023
Prompt service
4 August 2023
Excellent service
4 August 2023
Affordable refurbished phones
Affordable refurbished phones! The selection and prices at this store are great.
11 August 2023
Unprompted review
Great service with clear information…
Great service with clear information and products exactly as described. Thoughtful recyclable packaging.
20 July 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.