Very easy to navigate website. Good filters to narrow down search and excellent products shipped at reasonable prices. An excellent website which I have have been using for many many years. Will defin... See more
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Great service once again. New phone arrived on day 2 and appeared in very good condition. Unfortunately have a minor tech issue with it which I’m hoping will be resolved soon - incoming calls can only... See more
Excellent service and product. Despite postal workers strike delivered in two days. Description on site classed phone as “very good”, on very close examination I couldn’t find a single blemish on it.... See more
First comment is that I’ve used the service for many years for many products and from my point of view this review is just par for the course… I’ve had my latest SmartFoneStore acquired iPhone... See more
Company details
- Mobile Phone Shop
- Cell phone recycling and unlocking service
- Computer & Accessories store
- Secondhand Shop
Information provided by various external sources
📲 Buy your sustainable smartphones, tabs, macs & watches with 5 ⭐ service
Contact info
3 Long Yard, WC1N 3LS, London, United Kingdom
- 02074046466
- sales@smartfonestore.com
- smartfonestore.com
4.3
Excellent
4k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Phone arrived quickly and as described…
Phone arrived quickly and as described - very good condition, difficult to see any surface scratches.
25 April 2023
Cancelled order
Order was confirmed and then cancelled due to a problem on their website.
26 April 2023
Reply from SmartFoneStore
Hi there,
We are sorry to hear this.
Per our phone conversation at the time, before we cancelled - we did apologize for the inconvenience and offered you with an alternative and partial refund as a goodwill gesture.
This error with the site has been resolved, so if you ever wish to reorder once we get stock available, there shouldn't be any issues.
Any questions, please give us another call.
Kind regards,
SmartFoneStore
Excellent Company!
Excellent service, extremely prompt delivery, very reasonable pricing. Would certainly use again.
18 April 2023
Great condition phone delivered…
Great condition phone delivered quickly.. better than expected. Cheers!
17 April 2023
Pleasant and hassle free buying experience
Super pleased, great price and fab condition. Even though the phone condition was rated as fair, the two phones I bought were close to mint. Very happy with the price and the speed of delivery. The additional warranty was the icing on the cake. Overall, one happy customer (so far 🙂)
18 April 2023
used many times always good
27 March 2023
Great phone, great service!
The phone was in perfect condition, and delivery was very prompt and efficient. I have been using your website to buy pre-loved i-phones for about 6 years and have never been disappointed. Will continue to recommend you to friends.
3 April 2023
I have bought several phones from them…
I have bought several phones from them over the years and they’re are always in fantastic condition. Highly recommend.
2 April 2023
Very happy for the phone I received
9 April 2023
I ordered a macbook pro from 2015 and…
I ordered a macbook pro from 2015 and it crashes everytime i use it and after i did some research and seeing blogs of people with the same problem i found out it was a hardware problem. I didn’t even touch it!
10 April 2023
Unprompted review
Reply from SmartFoneStore
Hi there,
We are sorry to hear this.
We are unable to locate your order or find any previous form of contact you've had with us, so we've not had the opportunity to resolve this for you.
Please get in touch with us at sales@smartfonestore.com or 02074046466 with your order number and we can resolve this for you.
Kind regards,
SFS
The kit is always as good or better…
The kit is always as good or better than advertised. Swift service too. Only didn’t give 5 stars because they advertised a discount code and then it was tricky to put in soo missed the discount. Otherwise, excellent.
Since I wrote this review, smartfonestore have refunded the amount on the voucher that I struggled to apply. Thank you!
4 April 2023
Reply from SmartFoneStore
Hi Madeline,
We are sorry to find that had issues entering a discount code.
If you email us with code you had trouble using, we might be able to help you out with a small partial refund!
Kind regards,
SFS
Always cancel my orders
1 April 2023
Reply from SmartFoneStore
Hi there,
We are sorry to hear this.
For security purposes, we need to cancel any orders get flagged by our payment provider. This is to protect ourselves, our customers and is out of our control. However, it can often be resolved if the customer provides us with some information regarding the payment.
In your case, we can see you placed two orders that both got flagged. So, please feel free to reorder and let us know at our email address - sales@smartfonestore.com and we'll do our best to help.
Kind regards,
Benjamin
SFS
Quick and safe delivery
Transparent information before purchase, quick and safe delivery, product arrived as described. Great service so far!
23 March 2023
Order fulfilled promptly and excellent…
Order fulfilled promptly and excellent response from customer service to query.
15 March 2023
Great phone!
18 March 2023
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