The SMART Repair People Reviews 

3,964
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,047 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently appreciate the extremely efficient service, fair pricing, and the friendly attitude of the professional staff who consistently arrive on time to perform convenient doorstep repairs. Consumers note that vehicle dent and scratch repairs are completed quickly with impressive results that make cars look brand new and showroom ready. Some reviewers were not happy with communication issues, delayed appointments, or occasional problems regarding matching vehicle paint colors through third-party contractors. A few people also mentioned disappointing finish quality, such as surface bubbling or poor polishing, which ultimately required additional corrective work.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting professional and efficient... See more

Staff

Reviewers highlight positive aspects of staff, noting that engineers and technicians are consistently... See more

Quality

Customers had positive experiences with quality, noting that the work was carried out to a very high standard... See more

Price

Consumers find price to be positive and consistently report very competitive and reasonable costs for repairs... See more

Product

Reviewers mention positive feedback about product, expressing great satisfaction with the dent and bumper... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m really pleased with the dent repair and bumper scuff repair. The work was carried out to a very high standard, and the finish looks excellent — you can hardly tell there was ever any damage.... See more

Company replied

Rated 5 out of 5 stars

We can only describe Michael the engineer who carried out our wing mirror housing scuff repair as an absolute magician. I was so enthralled that I sat on a stool and watched the whole procedure... See more

Company replied

Rated 5 out of 5 stars

End to end process was really quick and easy. Ryan who completed tbe repair sent email when job accepted. Then a followup as a reminder. Then rang the day before to confirm time. Repair was amazin... See more

Company replied

Rated 5 out of 5 stars

What an first experience with Smart Repair. Super easy online system to get a quote which was then transferred to a local body mechanic for available dates. An early date and time became available so... See more

Company replied


Company details

  1. #8 of 60 best companies in Vehicle Repair
  2. #3 of 16 best companies in Car Body Shop
  3. #6 of 35 best companies in Vehicle repair shop

Written by the company

Scratch, scuff, and dent repairs at your door. Our nationwide network of repairers offers on-site vehicle repairs, bringing convenience to your doorstep.

High Quality Mobile Repairs

Written by the company

At SMART Repair People, we focus on delivering high-quality repairs while keeping costs manageable for customers. By streamlining our booking system and matching each job with a skilled, local repairer, we reduce travel and logistics costs. This efficient model allows us to offer competitive pricing without compromising on service. Additionally, we ensure fair pay for our repairers, valuing their expertise and dedication. Our approach provides customers with affordable, convenient repairs without sacrificing quality or fairness to our team.

We're Confident In Our Work

Lifetime Guarantee

We stand behind the quality of our work with a lifetime guarantee on all repairs. This commitment ensures that if any issues arise due to our workmanship, we'll make it right—giving you peace of mind and confidence in lasting results for as long as you own the vehicle.

Contact info

Convenient SMART Repairs

Get your car body repaired right at your door by our expert team.

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,964)

1,885 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

“Smart Repair” turned into “Nightmare Repair”

Booked repair far in advance, no one shows up on the day. Book a second visit and they don’t turn up the time originally stated.

Finally turn up (I’ve been cool, calm and accepting all the way)

The repair was of the far right hand corner of rear bumper. I come out when job is finished looks ok not what I was expecting but decide to sign it off.

Fast forward a day or 2 and notice black marks on the bumper away from the area they worked on (central) try to see if it runs off and paint feels like sandpaper all over the centre of my rear bumper (not where they worked)

Basically caused more damage to my bumper than it had to begin with and if only I knew I would have kept the original damage over what it is like now. I wish I could post photos of it!!!

Yes it is that bad absolute joke!!

I file a report stating I do not want the same person to come out and fix what they destroyed, guess what they do…. They did exactly just that. Are they serious? Why would I want someone that caused all this and with the potential of causing even further damage to my car.

I am out of pocket - my car is in worse a condition as it was before and now I’m looking at a full bumper respray on top to fix all this.

“Smart Repair” turned into a “Nightmare Repair”

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service ! I’m extremely happy with the work done on my car. The two gentlemen who carried out the work were both very professional, polite and helpful from start to finish. They did a fantastic job fixing my car, and the quality of the work is excellent. You can really see the care and attention to detail that went into the repair.

My car looks looks great, and I honestly couldn’t be happier with the result. It’s clear they take pride in their work and genuinely care about providing an excellent service.

I would highly recommend them to anyone looking for professional, reliable and high quality car repairs. Thank you both so much for doing such an amazing job

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Peugeot 3008…

Arrived on time the guy was very polite and professional the repair took around three hours and when finished the repair was perfect you couldn’t tell it had ever been damaged

27 August 2026
The SMART Repair People logo

Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

The SMART Repair People feedback

Eric contacted me the day before with a time for his arrival.
He arrived slightly early and acted very professionally throughout.
The final result was excellent and I am perfectly happy with the overall service.

27 August 2026
The SMART Repair People logo

Reply from The SMART Repair People

Thanks for your review!

Rated 1 out of 5 stars

Complete waste of time

Complete waste of time, I sent multiple pictures of a small dent with multiple angles but they kept asking for more and more photo photos which I couldn't provide as I was on holiday but I kept getting the same automated response.

I have had multiple quotes from other companies with the photos I had sent.

27 August 2026
Unprompted review
The SMART Repair People logo

Reply from The SMART Repair People

Thank you for taking the time to leave your feedback and for requesting a quote from us.

We’re sorry to hear that you found the quotation process frustrating. To provide as accurate a quote as possible, our estimations team will sometimes need to request photographs of the damage from several different angles. In certain cases, we may also ask for photographs taken from further back so that we can see the entire affected panel, understand the overall size and extent of the damage, and determine whether any surrounding or additional panels may be affected.

While we appreciate that other repairers may be able to provide an estimate from fewer photographs, we aim to ensure our quotations accurately reflect the work required. This helps to minimise the possibility of unexpected changes to the scope of the repair or cost when the technician attends the vehicle.

Our estimations team take pride in providing accurate and realistic quotations, which means that on some occasions further photographs or information will be required before we can confidently provide a price. When we do ask for this, if you do email in with a query, you will receive responses from our in-house team.

Thanks, The SMART Repair People

Rated 5 out of 5 stars

The Smart Repair People were very…

The Smart Repair People were very helpful it was Very easy very quick an Matas the guy who did my car was kind an very professional

25 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Car bodywork repairs …

I had my dent and paintwork repair done on my ford ecosport by David. The job was done at my doorstep which saved me the hassle of taken it to a garage. David done an excellent job and was extremely friendly, the price was great and I would highly recommend him for any repairs. Thanks again David

26 August 2026
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Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

Gavin did a great job with my repair on…

Gavin did a great job with my repair on my car. The car looks BRAND NEW!
Gavin worked tirelessly to make it right. What a great craftsman!
I am so pleased with the repair!
You can’t go wrong with this company

25 August 2026
The SMART Repair People logo

Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

I’m really pleased with the dent repair…

I’m really pleased with the dent repair and bumper scuff repair. The work was carried out to a very high standard, and the finish looks excellent — you can hardly tell there was ever any damage.

The service was professional, efficient and friendly from start to finish. He took care to make sure everything was done properly, and the car was returned looking great.

I would definitely recommend him to anyone needing dent or bumper repairs. Excellent workmanship and a great service!

26 August 2026
Unprompted review
The SMART Repair People logo

Reply from The SMART Repair People

Thanks for your review!

Rated 5 out of 5 stars

The Magician!

We can only describe Michael the engineer who carried out our wing mirror housing scuff repair as an absolute magician.
I was so enthralled that I sat on a stool and watched the whole procedure- fascinating!
Michael is also a really nice guy and nothing was too much trouble - his attention to detail was second to none.
The finished job is as if my car had just come out of the showroom.
This was really important to me as the car is brand new and we have only owned a few weeks.
If you are following our lead and need some remedial work doing to the paintwork (scuffs,chips, small dents etc)in and around Shropshire don’t hesitate to contact the Smart people and specify Michael.
You won’t regret it.

26 August 2026
Unprompted review
The SMART Repair People logo

Reply from The SMART Repair People

Thanks for your review!

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