Easily booked in over the phone the lady was nice and polite also very helpful Got a phone call approximately 1 hour before before the man turned up to replace the windscreen to let me know that he... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #16 of 62 best companies in Vehicle Repair
Written by the company
We provide a mobile windscreen repair and replacement service in the Kent area of the UK. We are a family owned business established in 1991 and provide a quality service at a competitive price. We also provide a fully mobile Advance Driver Assist System (ADAS) Diagnostic, coding and calibration service.
Contact info
21 Drewery Drive, ME8 0NX, Gillingham, United Kingdom
- 01634 393090
- support@smilewindscreens.zendesk.com
- smilewindscreens.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient and pleasant all round…
Very efficient and pleasant all round service. Would recommend to everyone. Many thanks.

Reply from Smilewindscreens
Quick response on my email enquiry
Quick response on my email enquiry, on time, polite and honest.

Reply from Smilewindscreens
I was kept well informed of the…
I was kept well informed of the progress and the windscreen was fitted at a place of my choice

Reply from Smilewindscreens
1st class service!
Wow, what a difference from the competition. The fitter notified us when he was on the way, carried out the work to the highest standard. Only then did we need to pay anything. They even turned up earlier than they estimated. Highly recommended.

Reply from Smilewindscreens
Have been using this company for so…
Have been using this company for so many years to remember, always great on price fantastic service , will go nowhere elsewhere Tim and all the family are so lovely to talk to.

Reply from Smilewindscreens

Reply from Smilewindscreens
Great service and communication
Great service and communication. Did what they said that would do.

Reply from Smilewindscreens

Reply from Smilewindscreens
Fitter contacted me when he was on his…
Fitter contacted me when he was on his way. Very tidy worker. Very happy with service.

Reply from Smilewindscreens
Good Service and Great prices
Good Service and Great prices staff are kind and professional 👍

Reply from Smilewindscreens
fantastic service
fantastic service booking in was so easy and availability of appointments was great. will do definitely use again.
the technician that came out was so polite and helpful. cant recommend enough.

Reply from Smilewindscreens
Helpful specification advice provided…
Helpful specification advice provided prior to the visit.
Choice of two windscreens (options) brought on the visit.
Installation went smoothly.

Reply from Smilewindscreens

Reply from Smilewindscreens
Screen Replacement
A great mobile service that got the job done in replacing the screen in good time, and with care.

Reply from Smilewindscreens
awful reflections and glare after replacement
Initially this was meant to be a remove and refit job to fix the seals. Unfortunately, the windscreen had to be changed instead at a higher expense. I was warned this could happen so I accepted it and the new windscreen was fitted fine. However, after the fitting, I started to notice the most awful reflections and glare from incoming vehicles.
When I asked if this could be fixed a technician came over to sit in the car and say he was not sure what to say. I was asked for more pictures (I wish I could attach here) and links and explanations were sent to simply say it is normal and it is your car's dashboard.
The fact that I had no issues at all before the new screen was fitted was explained by saying that a new windscreen will have more reflections. Well, they should not be this bad.
Apparently the new windscreen is an OE, AGC Automotive, and therefore should be of good quality. It is not however the original make - Saint-Gobain Sekurit. Smile Windscreen will not do anything therefore to try and solve the issue.
They had the cheek to tell me that I don't seem to accept and grasp the facts!

Reply from Smilewindscreens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







