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Smilewindscreens Reviews 

191
•
TrustScore 5 out of 5

4.9

Vehicle Repair
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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, often highlighting the prompt arrival and quick completion of work. The staff members are frequently described as polite, friendly, and highly professional, contributing to a pleasant overall experience. Many also appreciate the excellent customer service, noting clear communication and helpfulness from the team, alongside competitive pricing that often proves more affordable than insurance options. Reviewers frequently express high satisfaction with the overall experience, often recommending the company for its reliability and the convenience of its service. People also highlight the ease of scheduling and the company's ability to accommodate their needs, leading to a smooth and hassle-free process.

What people talk about most

Service

Customers consistently report positive experiences with the service, highlighting its efficiency,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, politeness, and... See more

Price

People report positive experiences with price, consistently finding it to be great and good value. Customers... See more

Customer service

Users describe positive interactions with customer service, highlighting the ease of getting quotes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easily booked in over the phone the lady was nice and polite also very helpful Got a phone call approximately 1 hour before before the man turned up to replace the windscreen to let me know that he... See more

Rated 5 out of 5 stars

We phoned Smile windscreens on Monday to ask for a replacement windscreen, Stella offered me an appointment straight away for replacement & was absolutely wonderful. She was so easy to talk too as we... See more

Company replied

Rated 5 out of 5 stars

Great service. We had to postpone on a couple of occasions due to work commitments. We also had to change address last minute. Really professional. Nothing was an issue + windscreen was substantially... See more

Company replied

Rated 5 out of 5 stars

We've not used Smile windscreens before. They came out to our bodyshop, SMR, to do a distance sensor reset and ADAS re-calibration. Carried out the work perfectly and found them to be friendly and k... See more

Company replied

Company details

  1. #16 of 62 best companies in Vehicle Repair

Written by the company

We provide a mobile windscreen repair and replacement service in the Kent area of the UK. We are a family owned business established in 1991 and provide a quality service at a competitive price. We also provide a fully mobile Advance Driver Assist System (ADAS) Diagnostic, coding and calibration service.

Contact info

4.9

Excellent

TrustScore 5 out of 5

191 reviews

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4.9

All reviews

(191)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great experience and very reliable service.

Had a really good experience and the company was very patient with me as I had to reschedule a few times. Someone came initially to fix my windscreen but couldn’t due to another issue that I had to fix first and I was not charged a call out fee. I also loved that the service was mobile and they visit you at your address because my car was un drivable due to the glass damage.

1 March 2024
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Reply from Smilewindscreens

Thanks, we appreciate the feedback

Rated 5 out of 5 stars

Great service and great price!

Smile were on site changing my windscreen within 24 hours of my initial phone call. The job was done well and the price was excellent. Thoroughly recommended.

21 February 2024
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Reply from Smilewindscreens

Thanks, we appreciate the review

Rated 5 out of 5 stars

Amazing service

I spoke to Jade on the phone and she was incredibly helpful and polite. And then a lovely chap called Josh came and fixed the window who was also extremely polite and helpful l. I highly recommend Smile Windscreens

17 January 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

Excellent.

Quick and efficient, and knowledgeable.

8 February 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

Josh was very competent and efficient…

Josh was very competent and efficient and knew his business.

He was a pleasant chap.

But I would have preferred to have been addressed as Mr Edwards rather than ' mate'. As I am old enough to be his grandfather.

15 January 2024
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Reply from Smilewindscreens

Thanks for the review, we appreciate it. With regret the language used by the younger generation is embedded before we employ them.

Rated 5 out of 5 stars

GREAT 5* SERVICE

I highly recommend smile windscreens. They helped me source a windscreen for my 24 year old car and supplied and fitted around my busy work day. From the first call all the way up until fitting I could not fault them and I will recommend and be using them going forward thank you 👍

22 January 2024
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Reply from Smilewindscreens

Thanks for the review, we appreciate it

Rated 5 out of 5 stars

Excellent service

Once again they were on budget and on time fast reliable service thankyou

10 January 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

Great Service

Windscreens fitted without any issues 👍

10 January 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

Rated 5 out of 5 stars

"Exceptional Service

"Exceptional Service at Smile Windscreens!

Quick, efficient, and professional, Smile Windscreens exceeded my expectations. From easy scheduling to outstanding workmanship, they handled my windscreen replacement flawlessly. Their attention to detail and customer care is top-notch. Highly recommend for quality service at a great value!"

10 January 2024
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Reply from Smilewindscreens

Thanks we appreciate the feedback

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