Always easy (too easy!!) online shopping and very fast international shipping. I find the website responsive and easy to navigate, with plenty of images of items. Shipping is expensive, but Australia... See more
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See what reviewers are saying
Ordered new Barbour Steve McQeen 9665 jacket for my son's belated Christmas present on a Sunday evening, chose standard delivery & jacket with us a couple of days later. Received confirmation order e-... See more
I spent a long time on the web trying to find a company that shipped the particular watch I wanted to Ireland. Finally found yours & it was very easy to purchase & complete the transaction I mu... See more
I ordered a Barbour jacket Friday afternoon, and the jacket arrived in Denmark Monday at noon. I could se that the jacket was dispatched just about one hour after I ordered! That is just quality s... See more
Company details
Information provided by various external sources
Smith and Morris Retail Ltd is a leading, award winning and independently owned Barbour supplier. We are proud to offer Barbour products online to our customers in the UK and Ireland.
Contact info
The Old School, Stone Road, ST5 5EG, Newcastle, United Kingdom
- 0844 844 8998
- customer.services@smithandmorris.co.uk
- smithandmorris.co.uk
5.0
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
barbour coat and service return for larger size
totally 1st class, kept me well informed alround and knew exactly were my delivery was and when it wceviould be delivered.
all the paper works clear and understandably.
excellent and clear see
31 January 2015
Unprompted review
Just great
The item I ordered was delivered very promptly, and when it turned out it didn't fit, they took it back just as promptly and refunded me my money.
30 January 2015
Unprompted review
Barbour jacket
Great service, good communication. Lovely jacket thank you
30 January 2015
Unprompted review
The best company I have ever dealt with !!
Nothing was too much trouble for them. My transaction wasn't straightforward but they were so helpful and courteous the whole time. I am looking forward to dealing with them again. Thank you Smith and Morris !
30 January 2015
Unprompted review
Excellent service, quick delivery
I couldn't fault this company for their service, very helpful on the phone, fast delivery and the whole purchase was easy. Would recommend them and I was very impressed with their service and helpful attitude.
30 January 2015
Unprompted review
General ordering
Brilliant seller cannot praise them enough for service quality of product and deliver definitely be ordering again
30 January 2015
Unprompted review
Great product and service
Order was delivered within two days and exactly as expected. Will use again.
30 January 2015
Unprompted review
Completely Satisfied
Swift delivery. Excellent service. Completely satisfied.
29 January 2015
Unprompted review
Refund
I bought a jacket ( Great price ), however it was to big and not suitable on... Full refund was issued, however for me to return the jacket cost me £12 recorded! I saved by buying from you as apposed to other sites ( won't name them ), actually worked out more expensive now with you as their returns are free post 😳
29 January 2015
Unprompted review
Reply from Smith & Morris (www.smithandmorris.co.uk)
Dear Keri,
Thank you for taking the time to write a review regarding your most recent order. I am sorry to hear that you paid £12 to return your jacket back to us.
For UK returns we do offer a ‘Peace of Mind’ Returns label for just £2.00. This label gives you the peace of mind to know you won’t have to pay hefty postal charges should you need to return items to us. If it is not used on that particular order it can be used on any other in the future. We do advise that if for whatever reason you did not purchase one of these labels, then to contact us prior to sending the items back so we can try and assist you with your return.
Again, please accept my apologies for any inconvenience this may have caused - we do value your custom so your comments have been take on board and will be fed back to the relevant departments. Should you need any further assistance now or in the future please do not hesitate to contact me directly.
Kind Regards,
Lauren Stone
Customer Services Manager
Recent purchases
The products were excellent quality and value and just as described and the service including postage, packing, speed and communication was all great. Highly recommended!
29 January 2015
Unprompted review
Excellent all round
I Bought a Franklin and Marshall coat,looked everywhere for it and found it on smith and Morris £40 cheaper than anywe else,speedy delivery and very happy with the product. Can't wait to buy again from smith and Morris
29 January 2015
Unprompted review
Excellent Service
Excellent service. Item delivered within 24 hours. Pleasure to deal with.
29 January 2015
Unprompted review
Excellent
My order was dispatched immediately and arrived the day after I ordered. Excellent customer service
29 January 2015
Unprompted review
Excellent service
I recommend this website 100%, excellent speedy delivery, hassle free returns and also when I made an inquiry by phone, the adviser was very friendly and helpful.
29 January 2015
Unprompted review
Very good service
I wanted to know more about the product that I saw online and the person I spoke to was very helpfu, knowledgeable and patient. I decided to make the purchase online as I live abroad and spelling everything would be a nightmare and that too was straight forward and easy. My package arrived one day earlier than expected. 5 star service. Thank you!
28 January 2015
Unprompted review
Great!
Superfast delivery, and awesome prices. Great Service.
Thank you, I will be back.
27 January 2015
Unprompted review
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