First the positive, the delivery driver was really nice. That's about it. The rest was pretty bad. Food came late and onebof the main items was missing, because the restaurant apparently was not su... See more
Company replied
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ordered and prepaid from mcdo an never received food. Got a reply to this review to try to regain reputation to the public. but never received a formal apology.hust appeasement. Seem that their image... See more
Company replied
Smood is TERRIBLE! I have been a customer since the beginning and they have been steadily declining. The majority of deliveries have all been between 1.5-2 hrs late with food missing most of the time.... See more
Terrible service. We looked forward to a wonderful meal which arrived an hour late . This is sad. The food was unpalatable. Not acceptable. We hope they can do the right thing by refunding our money.... See more
Company replied
Company details
Written by the company
Smood is the Swiss on-demand delivery app. Smood now offers thousands of products for delivery across several categories (shopping, florists, wine shops, parapharmacy and beauty, etc.), all in partnership with iconic local or national brands. With Smood, you can find everything you need and have it delivered in just a few minutes. Smood in figures: +1150 employees, including 1000 salaried delivery staff +25 towns and cities in Switzerland +2500 partner restaurants and shops +4.5 million smiles delivered
Contact info
Chem. du Pré-Fleuri 1-3, 1228, Plan-les-Ouates, Switzerland
- 0900 009 009
- marketing@smood.ch
- smood.ch
2.4
Poor
341 reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
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Very bad service
Very bad service, wrong order - they don't even answer when you call / write them. Worst company ever
10 May 2020
Unprompted review
Reply from Smood
Hello Nicklas ! We apologise for this order error. We will make sure that this does not happen again in the future and we assure you that we will do our best to solve the situation. Please do not hesitate to contact our service department at support@smood.ch with your order number and user name so that we can exchange information.
Worst company ever!
Worst company ever! I didn't get half of what I ordered and paid for.
The website is incorrect.
Our pizzas were cold when they arrived.
When I complained they didn't even offer compensation for the missing items! Do not give your money to this sad excuse for a company!
10 May 2020
Unprompted review
Reply from Smood
Hello Mikael ! We apologise for the omission in your order and assure you that we will do our best to respond to your request and the situation. Please feel free to contact support@smood.ch with your order number and username so that we can discuss the matter.
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