11 Crabshell Heights-loved the apartment but in need of some tlc! Incliner not working-table covered in awful plastic table cloth and chairs look like they come from charity shop-nice to have two doo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This lovely annexe let by the perfect hosts, Zena and Mark, was like stepping in a piece of paradise. My wife and I fell in love with both the house and the stunning gardens. Watching shooting... See more
Company replied
Amazing location not far from York. The hostess Colette was wonderful so helpful and made my birthday stay so enjoyable and welcoming. We had everything we needed there. Loved the hot tub, the shower... See more
Company replied
I havn’t been on the holiday yet but the booking process was straightforward and easy to use. I had a follow up phone call to ask if I needed anything or to ask anything which I thought was very prof... See more
Company replied
Company details
- #25 of 34 best companies in Vacation rental
- #7 of 9 best companies in Cottage
- #10 of 10 best companies in Cottage Rental
- #6 of 8 best companies in Holiday Apartment Rental
- #1 of 2 best companies in Lodge
Written by the company
60,000 cottages from big-name partners, in one place. We have live availability and a painless booking process. Payments are taken by our professional cottage management partners but by booking via Snaptrip you'll pay the lowest price. As part of the Snaptrip family we also run Last Minute Cottages, Big Cottages and Dog Friendly Cottages.
Contact info
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, United Kingdom
- 0203 637 0812
- support@snaptrip.com
- snaptrip.com
4.4
Excellent
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Snaptrip
Hello,
Thank you for taking the time to leave a review. We’re really pleased to hear you found the site easy to use and were able to find a dog friendly holiday rental that suited your needs.
We hope you and your dog have a wonderful stay and look forward to helping you book again in the future.
Best wishes,
Rebecca
So easy to book and great choice and…
So easy to book and great choice and the best prices ever
11 February 2026
Didn't warn that booking was through Sykes.
Good search facility and easy booking but was using Snaptrip to avoid Sykes. Once booking made and deposit paid up popped a message that we had booked with Sykes! Would have expected warning of that - plus there was then a Sykes booking fee revealed as constituting part of the price.
9 February 2026
Reply from Snaptrip
Hi Vyvyan,
Thank you for taking the time to leave a review of Snaptrip.com. We’re glad to hear you found the search facility and booking process easy to use.
We’re sorry for any confusion regarding the booking partner. Snaptrip operates as a marketplace and some properties are fulfilled through partners, including Sykes Cottages. This information is displayed during the booking journey, but we appreciate your feedback that this could be made clearer.
We also understand your concern about the booking fee. Any partner-related fees are included in the total price breakdown, and we’re sorry if this wasn’t clear at the point of booking.
If you would like us to review your booking experience in more detail, please feel free to contact us at support@snaptrip.com and we’ll be happy to help.
Best wishes,
Rebecca
SCAM
Not sure is correct, however Albert Bridge Spacious room advertising is a scam, the link connects me to this page.
5 starts Trustpilot . Do NOT rent this room
6 August 2025
Unprompted review
Reply from Snaptrip
Hello Micaela,
Thank you for taking the time to leave a review.
Kindly note that we are not the owner of Albert Bridge Spacious Room and act solely as a listing agent.
As a marketplace with over 100,000 properties, we work exclusively with trusted property managers and rely on them to ensure that their listings are accurate and legitimate.
If you have any concerns about a property listed on our website, we would be happy to get in touch with you to understand and address them.
Therefore, I have requested further information via Trustpilot so that we can discuss this with you. If you could respond, it would be greatly appreciated.
All the best,
Katie
So easy and quick
7 February 2026
Easy to book
6 February 2026
Easy to navigate
31 January 2026
Booking enquiry
I am a young 82yrs old. I have a booking enquiry. Once you have secured payment you don’t want to know of any difficulties that I might encounter. I have spent hours trying to contact you but you won’t respond. Your service is the worse that I have ever encountered. I just don’t know what to do now. Disgusted.
2 February 2026
Reply from Snaptrip
Hello Janet,
I’m very sorry to hear that you’ve had trouble getting in touch with us, and I can imagine how frustrating this must have been for you.
We take feedback like this very seriously. I’ve checked our system but haven’t been able to locate any previous contact from you.
With that in mind, I’ll be reaching out to discuss this further so we can hopefully resolve the issue for you.
Thank you for sharing your feedback. Please rest assured that we never intend for any customer to have a negative experience with us, and we truly appreciate the opportunity to make things right.
All the best,
Katie
5 Star Web Site from Start to Finish
Had a great experience on this site, was looking for a suitable cottage for our holiday.Well what a lovely selection to choose from all reasonably priced, the area that is covered I was really impressed.
The information about the properties I wanted to know about was interesting, informative and helpful as regards the layout, how many steps, how many floors.
Really good website no matter how new you are to internet search, which I am, very easy to get around and then once you’ve made your decision on property.
the process of making payment was trouble free and straightforward.
There are phone numbers if you have problems, however such a great site will definitely be using again.
30 January 2026
Quick navigation- great choice and…
Quick navigation- great choice and price on calendar to help with selection
28 January 2026
Very quick booking procedure
28 January 2026
Fairly easy Not a full reviewto book can’t give a total…
Fairly easy to book can’t give a total review until we’ve stayed at the property and every thing goes well.
19 January 2026
High Wardneuk Cottage Ayrshire
Hi, I spent the weekend in High Wardneuk Cottage in Ayrshire (stunning location) and had a great stay, the owner made us feel very welcome, the accommodation was fantastic and absolutely spotless with every last detail taken care of including doggy towels, poo bags and biscuits.
We will definitely be booking again in the near future.
Stuart, Linda and Thomas 🐶
18 January 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.