But someday shoes from here thinking that they would be high quality UA’s. They’re the worst fake I have ever seen. The quality of leather on the Jordan 1 lows was terrible. Not even close, the cut... See more
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See what reviewers are saying
Website says UA sneakers, but insole sock liner is supposed to be blue on the underside, not black. Also the toe box is distinctly replica shape. They are good reps, however. The netting is indi... See more
Company replied
I received 3 pairs of shoes and I'm absolutely in love! Far exceeded my expectations! The company provided fantastic & prompt customer service to all my queries over Instagram and kept me updated with... See more
Company replied
Customer Service Representative Jhon was amazing. He initiated a conversation with me about my order and guided me all the way through right up to and even after I received my kicks. This type of cust... See more
Company replied
Company details
Written by the company
solestate the mission to make your dream hype piece accessible. Stop paying ridiculous prices from resellers and start enjoying the hype without breaking your budget.
Contact info
2000 mcgill college, H3A3H3, Montreal, Canada
- info@solestate.co
- sneakerburger.ae
3.7
Average
523 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Orders take long
Overall friendly customer experience. Very responsive and nice through Instagram. My shoes came with pen marks on them and they gave me options to get it corrected
9 February 2023
Reply from soletate
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had an overall friendly customer experience and that our team was responsive and nice through Instagram. While we are sorry to hear that your shoes arrived with pen marks, we are glad that our team was able to offer you options to get the issue corrected. Our goal is to provide the highest level of customer service and quality products, and we are so pleased that we were able to deliver on that promise for you. Thank you again for your feedback and for choosing us for your footwear needs! 💓
Received my shoes 2weeks after
Received my shoes 2weeks after, but got a broken box. The pair is good quality but a bit expensive for a UA pair.
22 February 2023
Reply from soletate
Thank you for sharing your feedback with us. We are sorry to hear that your order arrived with a broken box and we apologize for any inconvenience caused. We understand that receiving damaged packaging can be frustrating, especially when you plan to gift the shoes to someone. While we always do our best to inspect every order before shipping them out, sometimes circumstances beyond our control can cause damage to the packaging during transit.
However, we are glad to hear that you are satisfied with the quality of the shoes. We take pride in offering premium quality products to our customers, and we appreciate your kind words.
Regarding the price, we understand that you think that our prices may be a bit higher but we believe our prices are reasonable and competitive. Furthermore, we would like to clarify that our prices are actually cheaper than many retailers who sell similar high-quality products.
Once again, we appreciate your feedback and thank you for choosing our brand. If you have any further concerns, please do not hesitate to reach out to us. 😊
Sneaker Burger is the real deal!
Sneaker Burger is the real deal! Top notch quality and very friendly customer service. I can’t wait to order again, thank you Sneaker Burger!
20 February 2023
Reply from soletate
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed the top notch quality of our shoes and our friendly customer service. We take pride in delivering a unique and memorable experience for all our customers, and we're glad that we could exceed your expectations. Looking forward in doing business with you in the future! 💓😁
Product is as advertised.
16 February 2023
Reply from soletate
👍 Thank you for taking the time to leave a review and for letting us know that our product lived up to its advertising! We appreciate your feedback and hope that you continue to enjoy our products in the future!! 🔥
Great quality material and services
Great quality material along with amazing comparison to the original pair. The only issues I’ve ever had was the box the product comes in might be damaged due to shipping from overseas but the product itself are stunning and always on point with the originals.
14 February 2023
Reply from soletate
👋 Thanks so much for leaving us a review! We're stoked to hear that you love the quality of our products and that they stack up well against the originals. 😎
We're sorry to hear about the box issues. 😕We always do our best to inspect every order before we ship them out, but sometimes it may happen that the box would come damaged due as it is passed down from one overseas courier to another. 😔 But don't worry, we've got your back! We'll make sure to pack your products with extra care to ensure they arrive in tip-top shape. 📦🕵️♀️
We're thrilled to have you as part of our crew! Thanks for choosing us and we hope to continue delivering the goods. 🙌
Delivery was slower than usual and the…
Delivery was slower than usual and the box came damaged
9 February 2023
Reply from soletate
We are very sorry to hear that the last box came damaged. We always do our best to inspect every order before we ship them out, but sometimes it may happen that the box would come damaged due as it is passed down from one overseas courier to another and to be honest this is something that we mention in our terms and conditions that could happen as we have no control over how the they handle the package. But we will ensure that the box is well packed. We take this feedback seriously and will work towards improving our delivery processes to ensure that our customers receive their orders in a timely and satisfactory manner. We hope to do business with you again in the future! 😊
There are multiple things wrong with…
There are multiple things wrong with this business. For a business that claims to be from Montreal, they ship everything from China. Shipping took well over a month which was way too long. They claim that their shoes are “ua” but they really are just knock offs. The lost and founds I ordered were covered in pen marks for where the leather needed to be cut. This are clearly just drop shipped products that are way over priced. You’re better off buying reps off a better site. Very unprofessional.
10 February 2023
Unprompted review
Reply from soletate
Hello Alex, thank you for letting us know about the situation. We take very seriously all concerns from our customers. I will personally send you an email to know more details about this situation. Thank you. 😊
The lack of communication over a shoe…
The lack of communication over a shoe that wasn't in stock when it showed it online, and also let me place the order.
6 February 2023
Reply from soletate
We apologize for any inconvenience you may have experienced with your recent order. It is our goal to provide an exceptional customer experience and it appears we fell short in your case.
Regarding the issue with the shoe not being in stock, we strive to have accurate inventory information displayed on our website. However, occasionally there may be discrepancies, and we are truly sorry that this happened in your situation.
We would like to clarify that our records show that we did communicate with you regarding the status of your order in a timely manner, and we are not sure what specifically led to this review.
If you could please reach out to us directly, we would be happy to address any further concerns and find a resolution for you. 😊
HORRIBLE shipping - great quality
Shoe quality.. awesome. But that’s it. Having to wait almost 8 weeks for the shoes is just ridiculous. Offer an express shipping option or don’t bother buying from here.
6 February 2023
Reply from soletate
🙏 Thank you for your feedback! We're sorry to hear that your wait time was so long. Unfortunately, we do not have control over the entire shipping process and we understand that can be frustrating. 🚛 However, we're always looking for ways to improve our customer experience and your suggestion for express shipping is much appreciated. 💼 Our team is working on ways to reduce wait times and make the process more efficient. Thank you again for your patience and for choosing our brand! 💯
Very satisfied overall
It took very long time to get to me, but they were very responsive and polite and professional customer service (s/o Jhon). The product finally came in and it is 👌
4 February 2023
Reply from soletate
Thank you for taking the time to share your feedback with us! 🙌 We apologize for any inconvenience caused by the delay in your order and are grateful for your understanding.
We're glad to hear that you had a positive experience with our customer service team, particularly with Jhon! 💪 We take pride in providing responsive and professional service to our customers and it's great to hear that Jhon was able to make a positive impact on your experience.
And we're thrilled to hear that you are happy with the product that finally arrived! 🎉👌 We work hard to ensure that all of our customers are satisfied with their purchases and it's great to hear that we were able to meet your expectations.
Thank you again for your business and for being a valued customer.
Sneaker Burger is the real Deal!
Sneaker burger is the real Deal! I got three pairs of J'1s from them on my first order, and one was absolutely free. Who doesn't love free stuff, right? The quality of the shoe is superb, and customer service is exceptional. The website is clean and easy to navigate, the prices are fair, and you can get a deal with a promo code for first-time purchases. I highly recommend Shoe Burger to anyone looking to buy a pair of sneakers without breaking the bank! Excellent Service and Happy customer here! It's a 5/5 star for sure. I will be back soon for more shoes! Thank you for the excellent service!
18 January 2023
Unprompted review
Reply from soletate
Thank you for your 5-star review! We're thrilled to hear that you're satisfied with your purchase of shoes from our store. Our goal is to provide the best shopping experience and quality products. We appreciate your business and look forward to serving you again soon! 😍🤘
Worth the wait.
Worth the wait.. i love my shoes😊❤️ thank you. Definitely buy another pair in the future🙏🏼 thanks again😊
26 January 2023
Unprompted review
Reply from soletate
Wow! Thank you so much for your 5-star review! We're thrilled to hear that you're happy with your purchase of our shoes. It means a lot to us to know that we've exceeded your expectations. We'll keep working hard to provide you with the best quality footwear. Thank you for choosing Sneaker Burger! 😃💓
The item got to me for almost 2 months…
The item got to me for almost 2 months when the shoe came out 2 items was in bad quality just another low quality replica. Better go directly from china. Their customer service is on point honestly but doesnt wanna gave an exchange or refund just a small discount,
5 January 2023
Unprompted review
Reply from soletate
Thank you for taking the time to leave a review regarding your recent purchase. We apologize that you were disappointed with the quality of the shoes and that you wish to replace them.
We take customer satisfaction very seriously and it is not our intention to disappoint. We understand that the quality of our products is of the utmost importance to our customers, and we apologize that we did not meet your expectations on this occasion.
We would like to assure you that we would be more than happy to assist you further with this matter. Please don't hesitate to contact us and we will do our best to resolve this issue as soon as possible. ☺️
Shoes came in after two weeks but was…
Shoes came in after two weeks but was truly worth the wait. It looks so similar to legit ones. Always be updated for discounts!! 100% recommend everyone to shop here.
23 January 2023
Unprompted review
Reply from soletate
Thank you so much for taking the time to leave such a positive review about your recent experience with our company. We are thrilled to hear that you were completely satisfied with our products and services. 🤗
It is our goal to provide our customers with the best possible service, and we are delighted to know that we have exceeded your expectations. We truly appreciate your kind words and are grateful for your continued support. 💯
We hope to have the pleasure of serving you again in the future!! 💓💓💓
I’ve ordered over 10 pairs from them
I’ve ordered over 10 pairs from them. Customer service is stellar; very communicative and the quality of the product is top notch. I’ll be ordering a few more pairs soon.
30 November 2022
Unprompted review
Reply from soletate
Thank you for your positive review and for being a loyal customer! We appreciate your continued support and are glad to hear that you are satisfied with our products and services. If there's anything else we can do to enhance your experience, please let us know. We value your feedback and strive to provide the best possible service. Thank you again for choosing our company. 💖
Great customer service
Great customer service, reply fast and answer all of your questions. Items are as described in the description. Shipping is fast and reliable. Prices are fair.
11 January 2023
Reply from soletate
Thank you for your positive review and for taking the time to share your experience with us! We are glad to hear that you had a great experience with our products and services. We take pride in providing high-quality products and excellent customer service, and it's rewarding to know that our efforts are appreciated. If there's anything else we can do to enhance your experience, please let us know. We value your feedback and are always looking for ways to improve. Thank you again for choosing Sneaker Burger, and we look forward to serving you again in the future.😁
Great variety and prices, shipping takes too long
Online store had great variety for selection and unbeatable prices but shipping times were way too long. I placed my order more than a month in advance so I would get them before Christmas and it didn’t arrive until well after the new year. Would buy from them again but now I know to place orders knowing wait times will be long.
28 December 2022
Reply from soletate
Thank you for taking the time to leave us a review. 😊We apologize for the delay in your delivery. We strive to get our products to our customers as quickly as possible, but unfortunately, we have no control over shipping times. Our standard shipping time is 10-20 business days, and we do our best to get orders out as soon as possible.
We are glad to hear that you were happy with the quality of the shoes. We hope you will continue to shop with us in the future!
Sneaker Burger
I would give 3.5-4 for my experience buying from SneakerBurger. I ordered 3 pairs of shoes on 11-26-22. I received 2 pairs on 01-6-23. I first emailed the company on 12/15 and received a reply on 12/21 regarding my order and that one pair may be delayed. I have emailed the company back to check on the 3rd pair. The quality of the shoes is very impressive but the turnaround time not so much. I would buy again depending on what happens with my third pair.
6 January 2023
Reply from soletate
Thank you for taking the time to leave us a review and for your patience with the time frame for your order. We're glad to hear that you were generally satisfied with your experience, and we appreciate your feedback. While we always strive to deliver the best service possible, we understand that there may be times when things don't go as smoothly as we would like. We're sorry for any inconvenience you may have experienced, and we appreciate your understanding. Thank you again for your business, and we hope to have the opportunity to serve you again in the future. 😁💞
Reply from soletate
Thank you for taking the time to leave us a review. 😊We apologize for the delay in your delivery. We strive to get our products to our customers as quickly as possible, but unfortunately, we have no control over shipping times. Our standard shipping time is 10-20 business days, and we do our best to get orders out as soon as possible.
We are glad to hear that you were happy with the quality of the shoes. We hope you will continue to shop with us in the future!
Very quick service and shoes are…
Very quick service and shoes are unreal!!
2 January 2023
Unprompted review
Reply from soletate
Thank you for taking the time to leave a 5-star review for our company. We are delighted to hear that you had a positive experience with us. Your satisfaction is our top priority and we are thrilled that we were able to meet your expectations.
Thank you for your kind words and for choosing to do business with us. We hope to have the opportunity to serve you again in the future. 😉
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