But someday shoes from here thinking that they would be high quality UA’s. They’re the worst fake I have ever seen. The quality of leather on the Jordan 1 lows was terrible. Not even close, the cut... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Website says UA sneakers, but insole sock liner is supposed to be blue on the underside, not black. Also the toe box is distinctly replica shape. They are good reps, however. The netting is indi... See more
Company replied
I received 3 pairs of shoes and I'm absolutely in love! Far exceeded my expectations! The company provided fantastic & prompt customer service to all my queries over Instagram and kept me updated with... See more
Company replied
Customer Service Representative Jhon was amazing. He initiated a conversation with me about my order and guided me all the way through right up to and even after I received my kicks. This type of cust... See more
Company replied
Company details
Written by the company
solestate the mission to make your dream hype piece accessible. Stop paying ridiculous prices from resellers and start enjoying the hype without breaking your budget.
Contact info
2000 mcgill college, H3A3H3, Montreal, Canada
- info@solestate.co
- sneakerburger.ae
3.7
Average
523 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The shoes is fake and im sure 100/100
31 December 2022
Reply from soletate
Hello Firas, thank you for letting us know about the situation. We take very seriously all concerns from our customers. I will personally send you an email to know more details about this situation. Thank you.
Service client excellent!!
Service client excellent!!
Shipping un peu long mais ça vaut l’attente 🤙
22 December 2022
Reply from soletate
Merci beaucoup de nous avoir laissé un commentaire à 4 étoiles et d'avoir pris le temps de nous faire part de votre expérience avec notre service clientèle. Nous sommes ravis d'apprendre que tout s'est bien passé et que notre équipe a pu vous aider efficacement. Nous nous efforçons toujours de fournir le meilleur service possible à nos clients, et nous sommes ravis de voir que nous avons pu répondre à vos attentes.
Merci encore pour vos aimables paroles et nous espérons avoir l'occasion de vous servir à nouveau à l'avenir. Continuez à briller comme l'étoile que vous êtes !💓😁
The customer service on instagram was…
The customer service on instagram was so reliable and helpful.
22 December 2022
Reply from soletate
Thank you for your kind words and for taking the time to leave a 5-star review of our customer service. We are thrilled to know that your experience with us was positive and that our team was able to assist you effectively. At Sneaker Burger we strive to provide the best possible service to our customers and it's great to see that we were able to meet your expectations. We hope to have the opportunity to serve you again in the future! 💓
Great customer service!
Great customer service even after I forgot to add the free pair!
25 November 2022
Reply from soletate
Hi Danny! Thank you so much for your kind words and for taking the time to leave a 5 star review! We are thrilled to hear that you had a positive experience with us and that you are satisfied with the product or service that you received. Your satisfaction is our top priority and we are glad that we were able to meet your needs. We hope to have the opportunity to serve you again in the future. Thank you for your business and for choosing us! 💓
DO IT !
Great products, amazing customer service, and prices that will make you laugh at resellers !
20 December 2022
Reply from soletate
Thank you so much for your 5 star review and for your kind words about our products, customer service, and prices! We are thrilled to hear that you had a positive experience with us and that you are happy with the products and service that you received. We take pride in offering great products at fair prices and in providing excellent customer service, so we are glad that these efforts have paid off for you. We hope to have the opportunity to serve you again in the future and we appreciate your business. Thank you for choosing us!
I bought a pair of shoes from you and…
I bought a pair of shoes from you and they were amazing fit for my daughter and I.
23 December 2022
Unprompted review
Reply from soletate
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon! Much love! 😁💓
great quality and excellent customer service!
my dad got me 3 pairs and i could not be happier with how they turned out!
25 December 2022
Unprompted review
Reply from soletate
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime! 😍
Reply from soletate
Thank you so much for taking the time to leave us a 5-star review! You are the reason why we are doing this! 💓😁
Good quality
Good quality good looks just abit smaller than expected also took a while to get here but that’s alright
18 December 2022
Reply from soletate
This review made our day! Rest assured that we will do our best to serve you better in the future!! 💓
OMG!
HOLY!! Absolutely speechless... Customer service. PERFECT! Delivery time. PERFECT! Quality of shoes PERFECT! This is by far the best company I have ever purchased anything off. Their customer service helps you every bit of the way and are not just their cause they want your money, they truely want to give you the best experience possible. And then the shoes... amazing quality, my jaw dropped when I opened the package. Will defiantly be buying more shoes from their website again!!
10 December 2022
Unprompted review
Reply from soletate
Awesome! 😍 Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Your feedback helps us to improve service for everyone!! 😉
Exceptional Experience
I ordered a pair of sneakers for my daughter for Christmas that would normally be out of my price range! The order was smooth, and whenever I wanted an update and couldn’t see it on the tracking number, I sent an email, and a very friendly man name Jhon was always very quick to answer me, usually within the same day, with updated tracking, so I never had to worry! The sneakers are perfect and I know my daughter is going to be sooo happy, without sneaker burger, there’s no way I would have been getting the smile in going to see on Christmas Day seeing my daughter get the sneakers she’s been asking for all year!! Thanks so much for making this an easy process and a great Christmas!! I will highly recommend this place and will definitely be buying again
27 October 2022
Unprompted review
Reply from soletate
Hi Michelle, thanks so much for taking the time to leave us a 5-star rating. We’re so happy you enjoyed your experience and the product. It is great to see our efforts reflect on you as our customer. Surely, we will pass on the good news to our colleagues.😉
Reply from soletate
Hello,
Thank you for your feedback. Unfortunately, shipping delays are out of our control. The average delay is around 10-18 days depending on the region. Please reach out to us so we can discuss the issue. 😊
Great Shoe nicely down
6 December 2022
Reply from soletate
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! 💓
Love the product,
2 December 2022
Reply from soletate
Wow!! Thank you so much for taking the time to leave us feedback. We really appreciate it. 😍
I ordered Jordan 11 jubilee 25…
I ordered Jordan 11 jubilee 25 anniversary. It said it will come 3 days but it’s the 7th day and i still didn’t get it
26 November 2022
Unprompted review
Reply from soletate
Hello,
Thank you for your feedback. Unfortunately, shipping delays are out of our control. The average delays is around 10-18 days depending the region. Please reach out to us so we can discuss the issue :)
Reply from soletate
This review made our day! 😍 Thank you so much for sharing your experience with us!
Their fairness is really awesome..My…
Their fairness is really awesome..My order got delayed for some reason and they gave some items for free..😊
14 November 2022
Reply from soletate
We’re so happy you enjoyed your experience and the product. It is great to see our efforts reflect on you as our customer. Surely, we will pass on the good news to our colleagues.
We would be grateful if you would leave a review on our social media accounts as your insights could help others that are in your new shoes. Thanks again and feel free to contact us if there's anything else we can help you with. 💖
Bought from them again and they never…
Bought from them again and they never disappoint
1 November 2022
Reply from soletate
We’re glad that you enjoyed your sneaker. We hope to see you again soon!
Reply from soletate
We’re really grateful and appreciate you taking the time to share your rating with us. It is a pleasure doing business with you. :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.