sneleentaxi Reviews 

Avoid using their airport pickup service.The driver will simply leave, claiming they're only supposed to wait for a specific period. They never communicate the meeting point and don't answer calls. The customer service department allows this behavior and refuses refunds, even when the service isn't provided. They provided inaccurate timestamps to support their case, ignoring my attempts to contact the driver (with all the baggage being picked up) within the 70-minute timeframe from the flight landing. The driver left before the cutoff time, despite my multiple calls before that. I shared with the customer service department all the screenshots as well, but they did not take that into consideration.

It's clear the intention was never to provide the expected service. Additionally, Sneleentaxi's customer service uses illogical reasoning like "would you have been able to reach the exit of Schiphol even though you called before the cutoff time with all your luggage?" This shows they're more focused on exploiting fine print to make money than delivering service. Please don't make use of their service. I was travelling with 2 kids and luggage + baby strollers and had a terrible time to get another taxi. The driver and the customer service are quite insensitive and do not care about providing good customer service

They reference a gesture of good will in the response below. When it costed me more than 60 euros for booking the taxi, adding 8 euros as credit for a service not rendered is not a gesture of good will, but a mere formality, hiding / covering up their unreliable, poor service

On time, polite driver, took care of the lugagge.

The driver was flexible and friendly for our request of changing the pickup time earlier in the very early morning.

Very poor, taxi didn't show but got our money so they must be very proud of themselves, well done fantastic service keep it up. Excellent at taking your money but service very poor, be careful when booking.

Harold provided an exceptional taxi service to the airport. He was punctual, courteous, and drove safely throughout the journey. His vehicle was clean and comfortable, making the ride enjoyable. Harold's professionalism and friendliness made for a stress-free trip, and I would highly recommend his services to anyone in need of reliable transportation.

Amazing service, competitive pricing, on time, and awesome on line assistance via live chat.

Very professional. On time and friendly.

Taxi was there on time and ride was smooth

So happy to have been in your hands.
The service is absolutely brilliant.
I recommend you very highly.
Thank you so much for looking after me.
Tot de volgende keer.
Wilhelmina

Everything went as expected. We used them for a corporate event and were satisfied with the service.

Perfect, everything on time , comfort car and good driver 👌

Excellent service, Driver waited even though plane was delayed

Careless, neglecting drivers! 20 minutes Late from time pick up, then stop for personal needs, the driver went to pee on an hour long drive. Then we would have missed the plane, the only reason not because the plane was delayed. No customer appreciation! No compensation!

It was perfectly on time! Good service for a reasonable price! Happy to have used it!

Avoid at all costs! Booked and prepaid online. The driver was late and then refused to take the fare as we had IKEA bags instead of suitcases. The company refused to issue a refund, only offering a 7 euro credit after we paid 47 euro for the service. Awful, rude and deceitful. I am in the process of taking them to small claims court.

I'm satisfied with the provided service and behaviour of the driver

This was our first time in Netherlands and so had not used this company before. In England, most taxis you book will wait at the taxi pick up point right outside the airport, and sometimes stand with a sign for the customer at arrivals. This is NOT the case here. Our taxi was waiting at a totally different location which we had not been told. They expect you to ring the individual taxi (who is a different person and company than them) beforehand to arrange a location, which we weren't told!

Our flight was running 40min late due to fuel problems, and I sent a msg to them to please tell our driver as this was not our fault we would be late. They did not do this! In fact we find out later from the driver that they told him to leave after waiting 10min, and let us pay €150 to get another taxi!

They claimed I gave them the wrong phone number, but their website didn't have an option for UK numbers, so it added extra numbers on to mine! I was msging them via WhatsApp so they had my real number. I have seen other UK customers complain of the same thing with phone numbers. They need to make sure their website accepts other country phone numbers!

We waited at what we thought was the pick up point but the taxi wasn't there. They then gave me the number for the driver, who had a go at me down the phone! He tried to charge us an extra €50 for making him wait, even though this was not our fault that our plane was late and the company had not told him! I had even given the company my flight number details so that they could keep an eye on the flight times beforehand. The taxi driver was irate from waiting and losing money because the company had not told him what time my flight was coming! This was not my fault and it wasn't the drivers fault, this was all on the company.

I am physically disabled and also suffer from PTSD and anxiety too, so this was really stressful and upsetting for me, giving me a panic attack. I can't walk very far or fast, and can't stand for long, but I had to walk a long way from the terminal and then again had to walk to a different pick up point.

This whole thing has caused lots of upset and pain. We will not be using this service again, in future we will directly talk to the Taxi drivers for a better deal.

Good service, on time, good price

Horrible service. The driver never came, I was not refunded.