I placed an order on Monday 25th May, the website did not say the item was out of stock. Sent an email chasing no delivery on Thursday 28th May, no replay. Phoned Friday 29th and was told I would rec... See more
Location
Switch locationStourbridge Road, The Heritage Building, WV15 6AP Bridgnorth, England, GB
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See what reviewers are saying
Straightforward, easy order and transaction, no delays for parts, fast shipping. Couldn’t ask for more!
I had a fair idea what I needed for my Jaguar XJ6, however a pal gave me the wrong part number. I emailed 📧 and asked about the OEM part and Tom Rochelle was brilliant. Tom went above and bey... See more
I find your postage and packaging could do with review. If a very small part like a seal, clip, nut, washers, particularly if the item has a lesser value than £6.99, it could save cost to pop them int... See more
Company replied
Company details
- #20 of 31 best companies in Car Parts Manufacturer
- #37 of 61 best companies in Vehicle Parts Shop
- #8 of 19 best companies in Vehicle Parts Market
- #59 of 98 best companies in Auto parts shop
- #80 of 132 best companies in Car accessories shop
- #1 of 1 best companies in Jaguar dealer
Written by the company
Classic and Modern Jaguar Parts Specialist. The world's largest independent manufacturer and supplier of parts and accessories for Jaguar cars.
Contact info
Stourbridge Road, The Heritage Building, WV15 6AP, Bridgnorth, England, United Kingdom
- 01746765432
4.6
Excellent
112 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always helpful and pro-active in…
Always helpful and pro-active in helping me with my parts needs - restoring a 1973 Series III E-Type
28 April 2025
Reply from SNG Barratt - UK
Glad to hear, and we hope the resto is coming along nicely!
Great service
Swift professional decision. Customer at the core of the transaction. Brilliant.
31 March 2025
Reply from SNG Barratt - UK
Many thanks for the kind review
Reply from SNG Barratt - UK
Thanks for the review
Been using SNG for 40+ years
31 March 2025
Reply from SNG Barratt - UK
Thanks for the review, glad we've been able to help you over the years
Helpful and fast delivery
Helpful, knowledgeable staff, easy to order and quick delivery. Very Happy
31 March 2025
Reply from SNG Barratt - UK
Thanks Helen, pleased we could help!
Reply from SNG Barratt - UK
Very kind of you! Glad you found the website easy to use
Well trained sales staff who know their products
The sales people have always given me very good service and delivery has been fantastic
26 February 2025
Reply from SNG Barratt - UK
Thanks Keith we've got some great Jaguar knowledge in this office!
After over a week waiting to hear…
After over a week waiting to hear something about my recent order and several emails enquiring as to what’s happening I’ve had no response whatsoever!
I have done business with this company before but never been ignored like this. So I’ve requested a cancellation of my last order and really can’t say I will bother with them again. Life is too short !
7 March 2025
Unprompted review
Reply from SNG Barratt - UK
Hi Stuart,
I've contacted you and we got to the bottom of the issue you experienced (beware of donotreply@ email addresses!!) Hopefully you will give us another chance and this misunderstanding doesn't put you off using us again in the future.
Kind regards
Thomas
Reply from SNG Barratt - UK
Thanks Martyn, I'll send Steve your regards!
Quick delivery
Quick delivery, good delivery cost and always accurate stock picking. Plus great help on the end of the phone if required
2 January 2025
Reply from SNG Barratt - UK
Thanks for the review Ian! Happy to help
Fast courteous service
2 January 2025
Reply from SNG Barratt - UK
Many thanks for your kind words Mr Halliwell
Reply from SNG Barratt - UK
Thanks for the kind review!
Good customer service and reliable order process
I always get very consistent and reliable service from SNG BARRATT. Good choice of parts and stock seems good. Any questions I have had are quickly replied to and overall a very good company to deal with.
2 January 2025
Reply from SNG Barratt - UK
Thanks for such a positive review! We're very grateful
Kind regards
Tom
Helpful customer service agent who…
Helpful customer service agent who confirmed that the parts I wanted to order were correct for my car and in stock. Parts arrived the following day and have resolved what had been an ongoing issue. Pricing was also competitive.
28 November 2024
Quick shipping
28 November 2024
Fully recommend this company!
I spoke to Tom at Holden's on the 21/11/24. He was extremely helpful and polite. He did everything he said he would and the turnaround for the parts, coming from Holland was excellent. Definitely on my list of preferred suppliers now!
21 November 2024
A puchase that was perfect.
Rapid delivery, good price, well packed. Just wish all purchases made on the net went so well, Thank you.
28 November 2024
Reply from SNG Barratt - UK
Thanks for the kind review!
Excellent friendly and helpful customer…
Excellent friendly and helpful customer service
29 October 2024
Reply from SNG Barratt - UK
We're really pleased we were able to help!
Great experience
Great experience, courteous service, very quick dispatch and a great product at a good price. Thank you so much for making my custom feel valued.
30 October 2024
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