Snug Energy UK Reviews 

126
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Had new boiler fitted by them supposed to have free service but no one been in contact to do this and cannot contact them only had this fitted December 24 I think they must have gone into liquidatio... See more

Rated 2 out of 5 stars

The whole experience was spot on from the start until installation, very quick and clean. Thats where it ended…. No after care when we contacted the office for advice on the set up…. Zero respo... See more

Rated 5 out of 5 stars

You want solar panels then go with snug energy it’s a no brainer. Professional service from start to finish . Anthony came and did a survey and gave us a quote, then the team arrived Joe the electrici... See more

Rated 5 out of 5 stars

Snug just fitted solar PV and a battery for my parents. After getting numerous quotes from other companies we found Snug the most knowledgeable and trustworthy. So happy with the work. Job completed i... See more

Company details

  1. Solar Energy Company
  2. Gas installation service
  3. Solar Energy Contractor

Written by the company

We specialise in designing & installing Solar PV and Battery Storage. Our accreditations include: Gas Safe, MCS, RECC, Napit,Trustmark & Gas Safe. We offer a bespoke service to meet your own individual needs and budget. Please feel free to contact us to arrange a survey and quote tailored to you.


Contact info

3.1

Average

TrustScore 3 out of 5

126 reviews

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3.1

All reviews

(126)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Snug Energy.

We employed Snug Energy to supply and fit our new boiler and we have not been disappointed. The quote was very good, and the installers worked efficiently and skilfully, completing the job in around five hours. The new unit comes with a ten-year warranty so there is now no need for a maintenance contract, just an annual service for around £60. We thoroughly recommend this company.

12 August 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Helping the vulnerable and NHS Staff by continuing to work at this time. Thank you.

1 April 2020
Unprompted review
Rated 4 out of 5 stars

Eon not so much 👎 Snug energy 👍

Eon were the Company used for the purchase of a new combi boiler/radiator. Rebecca the engineer who came to quote us was fab and instilled in us confidence, a shame the Eon team who organised for the sub contractors to attend were so dire. I would recommend that the girls get training in customer service (the lad I spoke to was pleasant enough) and get their sense of over inflated self importance reduced somewhat....

Snugenergy the subcontractors were lovely, from the blokes who did the work to the engineer and office lady who helped when I had a couple of issues.

I would recommend though that the engineers who attend are given at least a day and a half to get the work done. One day is NOT realistic for either the chaps attending nor the homeowners. It was night 8ish( by the time it was finished from ten in the morning, not ideal for anyone involved.

My other comment would be for covers to be provided to cover the rooms being worked in as a basic must.

18 February 2020
Unprompted review
Rated 5 out of 5 stars

Boiler replacement

Boiler replacement. After my initial annoyance due to late start on the day, this to do with the installers Van being repaired, my annoyance soon turned to optimism when David Paul Gargett at 1500 finally made it to the house. A great affable guy, apologetic, didn't waste any time but first surveyed the job, unloaded the tools and swiftly started the job. He organised for an electrician for 6 o'clock and never stopped other than a quick slurp of chai (two sugars) the electrician, Simon Rattenbury, (black coffee no sugar) a very knowledgeable guy finalised the electrical part of the job including the smart thermostat connection. By now it was 2100 but no complaints from neither of them.
In conclusion. Brilliant workmanship by two technicians that, no doubt, are an asset to Snugenergy. The boiler works perfect, the price quoted by Snugenergy was honest and competative. The question 'would I recommend Snugenergy? Absolutely with no reservations.

15 March 2019
Unprompted review
Rated 5 out of 5 stars

Great work: Recommended.

Professional, trustworthy & quick. All the work was completed as promised, on time & to a fantastic standard. Friendly & reliable. Could not recommend highly enough.

8 October 2018
Unprompted review
Snug Energy UK logo

Reply from Snug Energy UK

Thank you for taking the time to review our services. We are pleased that you are satisfied and look forward to working with you in the future, should you need us. Please do pass on our details to friends and family.

Rated 5 out of 5 stars

Highly Recommended

Great communication from the initial call. Fast, friendly service. They even left the area tidier than it was before they started! Highly recommended!

24 September 2018
Unprompted review
Snug Energy UK logo

Reply from Snug Energy UK

Thank you for your positive comments. We are pleased you are happy the the product and service received and look froward to working with you again in the future.

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