BUMP 

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Rated 5 out of 5 stars

This fabulous delightful place has been an absolute God send and lifesaver for us in every way from reassurance and beyond. The level of care skill of the Sonographer is second to none. Brilliant and... See more

Rated 5 out of 5 stars

I sold an item and you have to ship within a certain amount of days. Ups kept messing up which meant that the package wasn’t collected for 6 days. Other apps would just cancel the sale and penalize yo... See more

Rated 5 out of 5 stars

Dr Bump repaired my car where l damaged the bumper Darren made a marvellous job looks like a new bumper l would recommend him to anyone with damage to their car and he was very reasonable thankyou Dar... See more

Rated 5 out of 5 stars

Bump support really helps & looks out for customers during bad situations. Have only bought items twice but I have gotten steals on dope authentic items both times! Just gotta watch for the scammers,... See more

Company details

  1. Online marketplace

Information provided by various external sources

Buy, Sell and Discover 100% Authentic Streetwear & Sneakers from brands such as Supreme, Yeezy, Off-White and more.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

,Like a new car

Dr Bump repaired my car where l damaged the bumper Darren made a marvellous job looks like a new bumper l would recommend him to anyone with damage to their car and he was very reasonable thankyou Darren

6 September 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous delightful place has been an…

This fabulous delightful place has been an absolute God send and lifesaver for us in every way from reassurance and beyond. The level of care skill of the Sonographer is second to none. Brilliant and Professional and totally transparent. Above and Beyond care and attention. Cannot recommend more to anyone. Worth every single penny on our pregnancy journey with twins on board. We thank you with all our hearts for everything you have done for us. Couldn’t have managed without.

7 July 2023
Unprompted review
Rated 5 out of 5 stars

Dmytro is a great agent

Sent an email on sunday afternoon, Dmytro replied within 30 minutes and kept responding promptly to help me with my questions. Thanks for the nice service man!

14 March 2021
Unprompted review
Rated 1 out of 5 stars

3 MONTHS. NO PAYOUT STILL!!!

It’s been 3 months since selling my shoes and I am yet to receive a payout because apparently UPS have delays “because of brexit”

Do not use bump if you want speedy selling.

Support is rubbish they just tell you what you already know..

I am not stuck with my package god knows where (maybe lost) with no payout.

Do NOT trust these people with your designer shoes.

What a waste of my resources and time 😪

5 March 2021
Unprompted review
Rated 1 out of 5 stars

Terrible support especially DYMTRO

This is probably one of the worst platforms to sell and buy sneakers. I sold a pair through the app and the shoes didn't even reach bump for authentication because their was probably something wrong with the shipping label they provided. Ups sent them back. Upon contacting support and specifically DYMTRO who is literally supposed to be support he said to me contact support again. HE IS LITERALLY SUPPORT. where are the brain cells?

I actually feel really sorry for the buyer who has been scammed as they bought the shoes through bump.

DON'T use Bump. STOCKX and GOAT have much better support and will actually care for their customers and sellers.

13 February 2021
Unprompted review
Rated 1 out of 5 stars

After trying to buy from 2 different…

After trying to buy from 2 different seller and the sneakers was fake .The problem was with the refund,2 times they refunded me less with 69 $ ,and the second time with 55 $ ,after they received the sneakers and failed verification ,still waiting to be refunded ,sent the photos with the payment and refunded money of paypal ,and still eaiting

3 January 2021
Unprompted review
Rated 1 out of 5 stars

Beware they will keep your item and send you a fake one back!

My first time using the app I received an email my item had sold so I send in my Retro Jordan 4. I then receive an email stating the sale was canceled because the item was worn. It’s not even my size but ok I wait for them to send my sneakers back after paying the $20 they charge you for shipping. A week later after locating my item they sent me a fake Jordan that was worn. No one responds to an email or chat or Instagram. So they just stole $180 from me. Never again!

22 December 2020
Unprompted review
Rated 1 out of 5 stars

I'm regular seller on different… Never again.

I'm regular seller on different websites... BUMP was the worst experience ever. "You will receive your money in 24 hours". After 1 month, I received my money (4500€).?? After 12 mails !!
Matthew said, your will receive a compensation...
But actually no answer.
No excuse, no answer. Never again !

18 December 2020
Unprompted review
Rated 1 out of 5 stars

They Restricted My Account

They Restricted My Account

My account was suspended for no reason

Please help me unblock my account

I never did any transactions or violated any terms and conditions

BUMP Username: Xxxxxxxxx
Your account has been suspended for breaching our terms and conditions.
Visit our Help Centre for more information.
Please ensure you fulfil any outstanding sales that may be on your account.
The BUMP Team

Am so disappointed about this I don’t recommend anyone to use this app

also their Customer Service don’t do anything

12 December 2020
Unprompted review
Rated 1 out of 5 stars

I bought supreme peach hoodie and they…

I bought supreme peach hoodie and they said its legit, but I found out evidence that the hoodie is fake. Also, the description said the seller only worn once, but the hoodie smells like weed and cigarette. They don't even check if the hoodie is worn once or not.

11 December 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY SNEAKERS ON BUMP.

DO NOT BUY SNEAKERS ON BUMP.
ALSO IF YOU JUST PAYED AND THE ORDER IS CONFIRMED, THEY CAN DELET YOUR ORDER IN ANY TIME IF IN THE MEANTIME THEY FIND AN HIGHER OFFICE.
SOSNEAKERS' PRICES ARE NOT CHEAPER THAN OTHER SITES.

24 November 2020
Unprompted review
BUMP logo

Reply from BUMP

Hey Valeria,

I am so sorry that your order was cancelled. We work hard to encourage our sellers always ship their products, and we will penalise them when they don't - but unfortunately sometimes we can't guarantee a seller will ship their product to us in a timely manner.

If one of our sellers requests cancellation of a sale we will try to locate a substitute item for the buyer, but when this isn't possible of course we will immediately issue the buyer with a full refund.

Please reach out to our Head of Support directly and he will see if there is a way we can resolve this for you, his email address is matthew@sobump.com.

Thanks,
Jack

Rated 5 out of 5 stars

Dmytro was very helpful & fast…

Dmytro was very helpful & fast response.

He could help me solve my problem within timely manners and get rid my concerns immediately.

This company is got a very productive team to supporting their customers.

I would love to use this app more frequently

💯 👍

22 November 2020
Unprompted review
Rated 5 out of 5 stars

excellent work

excellent service, customer service responses within minutes and goods are shipped immediately after verification.
nothing to claim.

19 November 2020
Unprompted review
Rated 5 out of 5 stars

Excellent platform, very responsive !!

Excellent platform with responsive and comprehensive customer service! S/o to Dmytro and Catalin who helped enormously and had to provide me with clear and precise answers to my questions.

10 November 2020
Unprompted review

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