Sock Stack Reviews 112

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their comfort and effectiveness, especially for specific needs like work or warmth. Many people also highlight the competitive pricing and the overall value for money. The ordering process is frequently described as easy, and the delivery service is often commended for its speed and reliability, with many items arriving promptly even during busy periods. However, some customers also noted issues with incorrect sizing, particularly with boxer shorts and briefs, leading to items being too small or having inconsistent dimensions. A few people experienced problems with missing items in their orders or received products that quickly developed holes, suggesting occasional quality control issues. There were also isolated reports of delayed deliveries, even when express shipping was paid for.

What people talk about most

Product

People report positive experiences with product quality and value. Many reviewers praise the good quality of... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the good quality of items, such as... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the quick and... See more

Price

Users describe positive interactions with price, consistently finding products to be well-priced and offering... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Based on these reviews

Rated 4 out of 5 stars

I placed an order for a pack of XL boxer shorts and a pack of sizes 6-11 men's socks. The order arrived on time and when stated and the pack of socks were exactly what I wanted. Unfortunately the... See more

Company replied

Rated 4 out of 5 stars

Obviously price of items have a lot to do with this but, the quality is also important . I find the items bought ( thermal short and long sleeved T shirts )very comfortable to wear , keeps me warm w... See more

Rated 5 out of 5 stars

Fantastic customer service Extremely quick delivery Great value for money Really good thick socks I will definitely purchase from here again and highly recommend anybody looking for girls school s... See more

Rated 5 out of 5 stars

Delivery was by Royal Mail (yahoo) Basically from order to delivery everything was flawless, found to be great quality for price. Can only say a big Thanks to all involved in this transaction.


Company details

  1. #414 of 626 best companies in Clothing Shop
  2. #45 of 60 best companies in Underwear shop

Written by the company

Hold onto your socks (and undies), folks, 'cause we've got a tale to tell! Picture this: a bustling cityscape, a spark of inspiration, and the birth of a brand-new British sensation right here in Manchester! Welcome to Sock Stack – your one-stop-shop for feel-good socks and snug-as-a-bug underwear that won't break the bank. Our motto? Quality without compromise! We're all about crafting affordable pieces from top-notch materials, because why settle for anything less? But wait, there's more! We're not just about keeping your toes toasty and your assets comfy. Nope, we're also in the business of spreading smiles with our personalized gifts fit for any occasion. From birthdays to graduations, we've got you covered! And here's the kicker – we don't just design for the masses. Oh no, we're in the business of self-love too! Each and every piece is crafted with our own comfort in mind, because if we wouldn't wear it, why should you? So, dive in and discover your new favourite pair – we've got a feeling you'll find something to adore. Oh, and did we mention the love and attention to detail that goes into every single order? Consider your package a little bundle of joy, carefully crafted and packaged just for you. Because at Sock Stack, we believe in spreading love, one cozy package at a time! But wait, there's more! We're not content with just keeping up – we're setting the trends too! Our in-house design team is constantly cooking up fresh styles and scouring the globe for the latest trends. So, rest assured, when you shop with us, you're not just buying socks and undies – you're investing in a slice of fashion-forward fabulousness!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

112 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not buy

I ordered 60 pairs of socks and there were terrible, did not match the description they quoted. The worse socks I’ve ever worn! I emailed them and they said I can only return if I had not opened but obviously I opened them to try on.
Do not buy from this company!!

9 November 2024
Unprompted review
Sock Stack logo

Reply from Sock Stack

Hey there,

We are really sorry to hear that. The team sent you the pre-paid returns link to return the items. As per our returns policy we would only accept unused items still in their original packaging. You may return the items that are unused and with original packaging. Please reach out out to us if you have any further queries or questions on email.

Take care,
Sock Stack

Rated 4 out of 5 stars

Christmas Presents

I can't give a full review as the items are for Christmas presents. But site is easy to navigate. Socks feel good and nice material. Ordering was easy and very fast delivery.

4 November 2024
Unprompted review
Rated 4 out of 5 stars

Socks are good

Socks are good. Knee length which is the first I have had since I was in school and they expanded and snapped a little but still remain up. Boxers I don't know as they were for my partner

29 October 2024
Unprompted review
Rated 1 out of 5 stars

Non delivery so far

Ordered on the 12th October, still not received it 22nd October. Seems like it is lost in the post. Company chasing it up, hopefully!

22 October 2024
Unprompted review
Sock Stack logo

Reply from Sock Stack

Hey there,

We are really sorry to hear that. It should've reached you by now and it seems like it might be lost.

We have just processed a refund back to the original payment method. It might take up to 10 working days to show up, but that can vary depending on your bank or payment provider.

Take care,
Sock Stack

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look