Very happy with the customer service. We ordered in what should have been enough time to get our bed delivered the day before some friends came to stay over, but the delivery company booked us in for... See more
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Dierden Street, CW7 3DL, Winsford, United Kingdom
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I ordered a Sofabed which I was not 100% with.
The customer service team and MD, ensured that I would be happy and I had a replacement , which was the Winchester Sofabed.
The Winchester is fantastic, comfortable and solid quality, it is lovely to sit on, and the hotel bed action makes all the difference.
Great service, very personalised and professional. I would definitely recommend.

Reply from sofabed.co.uk
A very well made single sofa bed in a box. Extremely sturdy easy to set up and put away. Comfortable and a nice height to get up from.
Glad I picked the colour from the material sample. Fits in well with the other furniture. It is very comfortable to sit on, so very handy for an extra seat to.
Overall very happy.

Reply from sofabed.co.uk
Our sofa bed the chesterfield is absolutely perfect . The pre sent material, colour choice perfect, kept updated, arrived on time, and delivery team where great.

Reply from sofabed.co.uk
Ordered a lovely sofa bed when arrived slight issue with the size. Spoke to the CEO Steve. Could not have done anything better. Made me new arms to my specific size. Fantastic customer service and great product. True UK manufacturer that goes the extra mile. Thank you

Reply from sofabed.co.uk
After much searching across many websites for a sofa bed I came across this company and liked the idea of their compact Double Box Bed - basically a small double bed that folds away into a large ottoman-style unit.
The bed is handmade in the UK, comes in many colour ways, materials and also options for the mattress type.
The communication from the company was excellent and their estimated completion date was fulfilled (which I find a rarity these days with most companies!).
They used a very good company to deliver the bed (I’ve also rated them on this site).
The bed is very well made, sturdy and comfortable. It is for a guest bedroom-come-study so the bed-in-a-box idea is perfect as it not only saves on space but works perfectly as a very comfortable seating area!
I upgraded the mattress from foam to pocket sprung (extra £95) and in testing the bed out found it to be very comfortable. I’m a slim 5’8” and my husband a slim 5’10” and we fitted into the bed comfortably - I’d say anyone over 6’ would find the length a little short and certainly two overweight people sharing the bed would find it a tight squeeze!!
A great bed for guests / occasional use.

Reply from sofabed.co.uk
Good product, a bit lack in communication, maybe because they were moving factories.

Reply from sofabed.co.uk
Very happy with the customer service. We ordered in what should have been enough time to get our bed delivered the day before some friends came to stay over, but the delivery company booked us in for the day after! We rang the delivery company and they didn't want to know, but when I chased it up with sofabed they had a word and managed to get it rescheduled for a suitable time. Very happy with the product itself as well. Thoroughly recommend.

Reply from sofabed.co.uk
Very good service, pleasant and helpful staff both in the office and delivery team. Am pleased with the good quality sofa bed too

Reply from sofabed.co.uk
I always had a doubt whether I had done the right thing to order online without actually trying out this sofa bed first. The quality of the sofabed is wonderful. I do find it slightly too firm at the moment to sit on, but I'm getting used to it, but that said I did order the hotel action and upgraded mattress so it is bound to be firm. A phone number is available to ask any questions and answered by a person and not a computer. The only problem I found was choosing the fabric and colour. So many to choose from, but I'm extremely happy with my choice. Would I order again? Absolutely..

Reply from sofabed.co.uk
Purchased for my rental. Went with the hotel spec wider bed upgrade and matching foot stool. Arrived about 4 weeks later.
Super happy with the comfort and look and the fact that it needs minimal plumping of the cushions to look tidy and fresh.

Reply from sofabed.co.uk
Excellent service and attention from provision of material samples until delivery
The chaise Sofabed is perfect for my guest room and beautiful quality
The website is easy to negotiate and the delivery time of only 4 weeks was wonderful

Reply from sofabed.co.uk
This company is great , no problem ordering extremely helpful . Our sofabed was delivered quickly by a lovely delivery company. We are so happy with our sofabed looks fabulous 😍

Reply from sofabed.co.uk
Very easy to deal with Friendly and easily contactable. Sofa bed very good quality.

Reply from sofabed.co.uk
Prompt response to initial queries. Delivered on schedule and looks great

Reply from sofabed.co.uk
Right from the beginning of choosing Sofabed.co.uk, the service was brilliant. From the helpful lady at the end of the phone when querying the fabric, to the call to say it was ready, and I could choose delivery, it has made dealing with this company a feel good experience. Thank you.

Reply from sofabed.co.uk
Seamless service from ordering to delivery. Kept updated with when sofa bed would be delivered.
Quality of sofa bed excellent and British made. My choice of the hotel bed mechanism was well worth the extra cost. Good choice of colours and materials. Highly recommend the Sofabed company.

Reply from sofabed.co.uk
The sofa bed was delivered on a good schedule,
The delivery guys were great, polite clean and tidy, and chatty.
Good communication between driver and customer enroute.
Keep up the good work.

Reply from sofabed.co.uk
The sofa bed arrived within three weeks and looks great! I have a pocket spring mattress it looks quite thin so may need a mattress topper as well. I can’t say how comfortable it is because I haven’t slept on it. Looks great quality

Reply from sofabed.co.uk
Very well made and comfortable but had to put a topper and had Spring mattress upgrade . Looks nice as sofa under the window.paid for unpacking service which was very good and polite

Reply from sofabed.co.uk
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