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sofabed.co.uk Reviews 

482
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the sofa beds, noting they are sturdy, beautifully designed, and fit nicely into various living spaces. People also highlight the helpful customer service and smooth delivery process, mentioning that staff are very pleasant and items arrive efficiently on time. Some reviewers were not happy with delivery delays or receiving incorrect sizing, noting that communication regarding orders could occasionally be lacking. Others mentioned occasional problems such as delivery items being left outside or minor difficulties during the overall purchasing and ordering experience.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting the excellent quality, sturdy build,... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting that items arrive on time and... See more

Quality

Consumers find quality to be positive, highlighting excellent craftsmanship, sturdy materials, and a... See more

Order

Reviewers express mixed feelings about their order experiences, often feeling initial worry or doubt when... See more

Service

People report positive experiences with service, highlighting prompt assistance and attention from helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with the customer service. We ordered in what should have been enough time to get our bed delivered the day before some friends came to stay over, but the delivery company booked us in for... See more

Company replied

Rated 5 out of 5 stars

Good communication with the delivery team ordered my bed and they arranged time and date with me straight away I was sceptical as I have seen so many negative reviews, so I was worried and scared. Too... See more

Company replied

Rated 5 out of 5 stars

Ordered a lovely sofa bed when arrived slight issue with the size. Spoke to the CEO Steve. Could not have done anything better. Made me new arms to my specific size. Fantastic customer service and gre... See more

Company replied

Rated 5 out of 5 stars

I always had a doubt whether I had done the right thing to order online without actually trying out this sofa bed first. The quality of the sofabed is wonderful. I do find it slightly too firm at the... See more

Company replied


Company details

  1. #19 of 24 best companies in Furniture maker
  2. #236 of 394 best companies in Home Furniture Shop
  3. #166 of 248 best companies in Home improvement shop
  4. #59 of 92 best companies in Sofa store
  5. #22 of 25 best companies in Upholstery shop

About sofabed.co.uk

Written by the company

Sofabed.co.uk - Genuine UK Manufacturers of Bespoke Sofabeds

*FACTORY PRICES direct to the public
*Over 130 fabrics
*Handmade gorgeous sofabeds
*UK wide delivery in 4 weeks or less
*PAY IN 3 INSTALMENTS with Paypal
*Rated Excellent on Trustpilot
*Hand crafted sofabeds direct from the UK manufacturer
*Buy Direct from the manufacturer
*aquaclean® fabric treatment available

Sofabed.co.uk makes every sofabed that we sell in our UK factory, so when you choose one of our sofa beds you know you are buying a quality piece of British Furniture. We do not use middlemen or have expensive retail shops we are simply a UK manufacturer with our own website. So when you buy from Sofabed.co.uk you are buying direct from the manufacturer so you know you are getting a great deal.

Our 2 seat sofabeds include contemporary designs such as the Chelsea sofabed and more traditional designs like the Chesterfield Sofabed. So whatever your personal preference sofabed.co.uk has a sofabed to suit you.

As well as traditional 2 seat sofa beds we have Box beds. The Cheshire Double Box bed is in the style of an Ottoman but cleverly includes a small double bed. The Sussex Single Box Bed does exactly what it says on the tin in that it contains a single bed in a pouffe. Finally, for those that like things a bit different to the norm we have the incredibly popular Chaise Longue Sofabed.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

482 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(482)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery was excellent the product is…

Delivery was excellent the product is well made and very comfortable, I had the sprung mattress.

8 April 2025
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Daphne

Thank you so much for the review of the the sofabed and of the delivery. Thank you again for your order.

paul
sofabed.co.uk

Rated 5 out of 5 stars

Customer service was second to none

Customer service was second to none with the added bonus of the product being exactly what was need and ordered. Thank you.

3 April 2025
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Sharon

Thank you for writing a review highlighting our customer service, it is something we pride ourselves on. Thanks also for your order.

paul
sofabed.co.uk

Rated 5 out of 5 stars

Purchased a double box sofa bed for my…

Purchased a double box sofa bed for my spare room
the structure is well built and is great for space saving in a small room
Material is great value
Easy to pull out and return when required

24 March 2025
sofabed.co.uk logo

Reply from sofabed.co.uk

Thank you so much for taking the time to write a review and for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Quick

Quick, excellent service and delivery

27 March 2025
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Audrey

Thank you very much for taking the time to write a review for us and for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Excellent service and excellent…

Excellent service and excellent product. Slight glitch on delivery times but it arrived on the day promised and the service was great. The sofa bed is excellent and having tried it myself very comfortable. Can't recommend Sofabed UK enough for quality of product and service.

13 December 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi John

Thank you so much for taking the time to write a review for us and for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

had a bit of a rush job doing my front…

had a bit of a rush job doing my front room needed a sofa bed within a couple of days,called me back on a sunday, arranged it...suberb, sofa does a great job well done to you guys

3 November 2024
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Reply from sofabed.co.uk

Hi Mr Clarke

Thank you very much for the review detaining our service and thank you for your order.

Paul
Sofabed.co.uk

Rated 4 out of 5 stars

Excellent customer service

Excellent customer service. I ordered my new sofa bed beginning of December 24 and they did advise I wouldn't get it before Christmas. I did chase up after 28 days as they clearly state orders received within that time period. They did all they could to get my sofa to me ASAP after the new year. I would have given 5 stars had I received it within 28 days and if a cushion cover had been on the right way. Took me days figuring out why one cushion looked different to the other 😄. However great customer service and the sofa is lovely and very well made. Definitely recommend this company.

8 January 2025
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Reply from sofabed.co.uk

Hi Tracey

Thank you very much for the detailed review and for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Beautiful, comfortable chaise longue sofabed

I was very excited to see that sofabed,co,uk had a chaise longue style sofa bed. I was nervous to order one however without trying it. The vendors spent an hour on the phone with me, even a video call to make sure the bed would fit in my tiny cottage. They sent swatches rapidly. They also made an extra bolt on piece for it so it would fit in the space. The final product is so stunning. It is incredibly comfortable and the bed is so easy to set up. The fabric I chose was even more beautiful than the swatch. It is wonderful !!

13 November 2024
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Reply from sofabed.co.uk

Hi Anna

Thanks very much for the detailed review and your order, it is appreciated.

Paul
Sofabed.co.uk

Rated 4 out of 5 stars

Great customer service

Great customer service, prompt delivery. Sofabed certaily appears solid and well made, hopefully will last many, many years.

12 November 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Rohan

Thanks very much for the review and the order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Extremely well made at the fraction of…

Extremely well made at the fraction of the cost. Nice hard wearing fabric.
Great storage, nice height to put your feet upon. Really good if you need extra seating.
Customer service excellent.

10 November 2024
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Reply from sofabed.co.uk

Hi Dawn

Thank you very much for your review and for highlighting our customer service.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Comfortable sofa bed for our guests.

Our sofa bed is for our guests. Our recent family guests thought it was comfortable.
We upgraded the mattress and got a comfy mattress topper. This makes a difference for comfort so I highly recommend upgrading.
When making our decision, I telephoned the company and happened to speak with the Managing Director who answered the phone and patiently answered all of my questions. This closed the deal for me. We are happy with the look of our sofa and the comfort of the bed.
Delivery was well coordinated and timely. I recommend using this company and buying British.

19 October 2024
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Reply from sofabed.co.uk

Hi Melissa

Thank for writing a detailed review for us, including your dealings with our MD Steve. Thanks also for the recommendation.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Fantastic company

Fantastic company. Great customer service and they were super helpful in achieving the short lead time I needed. And the sofabed is amazing! Fabulous quality, really comfortable both as a sofa and a bed. Can’t recommend them enough.

9 October 2024
Unprompted review
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Lucie

Thanks very much for your order and for the recommendation.

paul
Sofabed.co.uk

Rated 5 out of 5 stars

Great sofabed for a good price

Great sofabed for a good price. We love it.

9 November 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Dave

Thank you very much for the order of your sofabed and for writing a review. Thanks again for your order.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

A pleasurable shopping experience …

From start to finish the whole shopping/ordering/delivery experience has been an absolute pleasure. I highly recommend sofabed.co.uk the quality of the sofa is first class and would most definitely use them again.

3 November 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Amanda

Thank you very much for the review and for the rcommendation.

Paul
Sofabed.co.uk

Rated 5 out of 5 stars

Satisfied Customer

Customer service was excellent - answered all my queries - my chaise longue arrived on time - I was extremely pleased with it and have now slept on it so can report a comfortable night - completely recommend this company and their product

5 November 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Sheila

Thank you very much for the review and the recommendation. Thanks also for the order.

Paul
Sofabed.co.uk

Rated 3 out of 5 stars

Nice sog

When our sofabed was delivered the delivery guys left it in the garage having decided that they could not get it into the 'room of choice', which was pretty disappointing as they did not try very hard!
The sofabed itself ( now that we have put it into our room of choice) looks great. As with most sofa beds, the cushions to sit on are very firm, but overall I am happy with the purchase.

27 October 2024
sofabed.co.uk logo

Reply from sofabed.co.uk

Hi Catherine

Thank you very much for the order and for writing a review. I am glad to hear that the sofabed looks great, but obviously disappointed to learn that the carriers did not do their job properly. We will be raising this with the carrier. Thanks again for your order.

Paul
Sofabed.co.uk

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