I ordered the sofa via the shop in Antwerp, everything went very smooth. There was an item from my order which was not available. Until I asked the customer service , nobody informed me if i prefer pa... See more
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Ordered the Paula sofa and it is way better then expected. Very good quality and is beautiful. The sofa arrived expertly packaged. Simple and neat. The transport company had an issue with the del... See more
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I am very satisfied with the purchase of the Elis 3 module sofa from SOFACOMPANY. Build quality is really solid and the sofa is comfortable. The delivery company chosen by them is also really good and... See more
Company replied
Very happy with my order with Sofacompany. I had a problem with ordering the sofa online but the CS was very friendly and promptly help me to order it per invoice. The delivery was quicker than ex... See more
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Company details
About SOFACOMPANY België
Written by the company
SOFACOMPANY | Deens design voor altijd lage prijzen
Bij SOFACOMPANY ontwerpen we al onze meubels zelf en verkopen we ze rechtstreeks aan jou. Dat betekent minder tussenschakels, betere prijzen – en meubels die gemaakt zijn om het dagelijks leven aan te kunnen. Daarom geven we ook 10 jaar garantie op al onze meubels.
Meer dan 1.000 klanten hebben ons beoordeeld op Trustpilot, en we zijn trots op de mooie feedback die we gekregen hebben. We lezen en beantwoorden elke review – omdat we waarde hechten aan jouw mening en voortdurend willen verbeteren om jouw ervaring zo goed mogelijk te maken.
Of je nu online aan het rondkijken bent of een van onze winkels bezoekt, we staan voor je klaar om je te helpen bij het vinden van jouw volgende zetel – en we kijken ernaar uit om je te verwelkomen.
Bij SOFACOMPANY ontwerpen we al onze meubels zelf en verkopen we ze rechtstreeks aan jou. Dat betekent minder tussenschakels, betere prijzen – en meubels die gemaakt zijn om het dagelijks leven aan te kunnen. Daarom geven we ook 10 jaar garantie op al onze meubels.
Meer dan 1.000 klanten hebben ons beoordeeld op Trustpilot, en we zijn trots op de mooie feedback die we gekregen hebben. We lezen en beantwoorden elke review – omdat we waarde hechten aan jouw mening en voortdurend willen verbeteren om jouw ervaring zo goed mogelijk te maken.
Of je nu online aan het rondkijken bent of een van onze winkels bezoekt, we staan voor je klaar om je te helpen bij het vinden van jouw volgende zetel – en we kijken ernaar uit om je te verwelkomen.
Contact info
Mechelsesteenweg 6, BE-2000, Antwerpen, Belgium
- +32 38 08 19 88
- info-be@sofacompany.com
- sofacompany.com/nl-be
4.6
Excellent
2K reviews
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Store in Brussels
I had a very good experience with Mme Viviane from the store in Brussels. She assisted me through the whole process.
28 April 2025
Reply from SOFACOMPANY België
Dear Tania,
Thank you for your positive review!
We are happy to read that you are satisfied with SOFACOMPANY. 😊
We hope you enjoy your new Anna seat!
Kind regards,
Nele - Team SOFACOMPANY
Great products and great customer…
Great products and great customer service
I ordered two personalised items. They arrived on time, and were gorgeous. Delivery was smooth. Customer service very reactive.
I can thoroughly recommend Sofa Company.
10 March 2025
Reply from SOFACOMPANY België
Dear Georgia,
Many thanks for the positive review. 😊
We are happy to read that you are so satisfied about our products, service and quality. It surely brings a smile to our face.
Have fun with your new VERA and ENZO and wishing you a very nice day!
Best regards,
Dorien - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Gisele,
Thank you for your positive review!
We are happy to read that you are satisfied with SOFACOMPANY. 😊
We hope you enjoy your new LEONORA couch !
Kind regards,
Dorien - Team SOFACOMPANY
Very Disappointing Experience with Sofacompany
I’m extremely disappointed with my recent experience with Sofacompany. After ordering a specific sofa model and color, I received a completely different product, which didn’t match the description or what I had selected. Despite multiple communications with customer service, the issue has not been resolved to my satisfaction.
What’s even more frustrating is that the company was unable to provide an acceptable solution, offering only a limited selection of other sofas that I didn’t want, and no real effort was made to address the problem. They seem to have no regard for customer satisfaction, as I received a generic response without any acknowledgment of the inconvenience caused.
It’s incredibly frustrating to spend a significant amount of money on a product and then receive such poor customer service and lack of responsibility for the mistake. I would not recommend Sofacompany to anyone looking for quality service and products.
1 February 2025
Unprompted review
Reply from SOFACOMPANY België
Dear Sarah,
Thank you for sharing your experience with us, and I'm truly sorry to hear that you received a different model then asked for. Your feedback is valuable to us, and we deeply regret any inconvenience or frustration this may have caused you.
Rest assured, we take your concerns seriously, may I therefor ask you to contact our customer service by mail: info-be@sofacompany.com.
Your satisfaction is our top priority, and we are committed to ensuring that your future experiences with us are nothing short of exceptional.
Once again, I apologize for the inconvenience and thank you for bringing this to our attention. We appreciate your continued support and hope to have the opportunity to regain your trust in the future.
Warm regards,
Nele - Team SOFACOMPANY
All worked well.
3 February 2025
Reply from SOFACOMPANY België
Dear Jorundur,
Thank you very much for your nice review. This makes us happy😊
We wish you a lot of fun with your coffee table and a very nice day!
Kind regards,
Nele - Team SOFACOMPANY
Amazing service
Amazing service
Beautiful sofa for good price/quality, very fast delivery (5 business days) and easy to order
4 February 2025
Reply from SOFACOMPANY België
Dear Marie,
Thank you for your review. Good to see you have experienced our fast delivery and that you are happy with your sofa and the price.
Have a great day!
Kind regards,
Karen - Team SOFACOMPANY
Super!!!!!
3 February 2025
Reply from SOFACOMPANY België
Beste Noor,
Bedankt voor je korte maar krachtige review!
Fijn om te lezen dat je tevreden bent van onze diensten en de kwaliteit van de producten.
Geniet van je Daphne en nog een hele mooie dag gewenst!
Met vriendelijke groeten,
Nele - Team SOFACOMPANY
Super pretty sofa
Super pretty sofa! Got the Clara in blue for my new apartment and it is gorgeous! I love it!!!
The whole team at the showroom in Gent was also lovely, very kind and prepared.
13 January 2025
Reply from SOFACOMPANY België
Dear Marta,
Thank you for taking the time to write your review. We are so happy that you love your Clara and that your experience in our store was good.
We wish you all the best with Clara and a beautiful day!
Kind regards,
Karen - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Tony,
Thank you for your review!
Happy to see that you like your new Archie sofa.
We wish you a good day and lots of chill evenings with Archie. 😊
Kind regards,
Karen - Team SOFACOMPANY
Delivery was very poor
Delivery was very poor. I had to carry the sofa up the stairs myself.
20 November 2024
Reply from SOFACOMPANY België
Dear Ben,
Thank you for sharing your experience with us, and I'm truly sorry to hear about the challenges you faced with the delivery of your recent purchase. Your feedback is invaluable to us, and we deeply regret any inconvenience or frustration this may have caused you.
We understand how important a smooth delivery process is, and it's disheartening to hear that your experience did not meet our usual standards of professionalism and communication. Please accept our sincerest apologies for the inconvenience and disappointment you experienced as a result.
Your satisfaction is our top priority, and we are committed to ensuring that your future experiences with us are nothing short of exceptional.
Once again, I apologize for the inconvenience and thank you for bringing this to our attention. We appreciate your continued support and hope to have the opportunity to regain your trust in the future.
Warm regards,
Nele - Team SOFACOMPANY
Horrible delivery!
The service at the Brussels store was excellent. However, after the purchase at the store things went very wrong and our experience with the delivery was simply dreadful!
We did our share as requested and mesured our building well to make sure the sofa could be delivered and carried to the 3rd floor. As it was clearly possible according to the minimum mesurements given to us by Sofacompany, we chose for this delivery method and paid for it. On the first attempt the delivery company immediately refused to even try to carry the sofa upstairs and left with it instead. They also rough handled the package, letting it fall in a way that gave us every reason to believe the item was damaged. We immediately contacted the customer service of Sofacompany and they tried to put the responsibility on us claiming that perhaps we had measured our building wrong. They told us that they must trust the delivery company's estimate on whether the sofa fits or not. They therefore tried to make us pay for a delivery by lift and made a gesture to offer 50% of this extra cost. No other gesture was made at this stage. We refused, explaining that we had fullfilled our side of the purchase agreement and would therefore not pay any extra for the delivery. As the measures were according to the company's demands, we asked them to provide us with a free lift in case carrying the sofa would not be an option. We also asked for a new item due to the rough handling of the package. Sofacompany finally offered to organise a new delivery date promising to "put their best men on the job" to carry the sofa upstairs. However they were very ambiguous about whether the item would be a new one or the same one as before. The second delivery attempt also failed at first as the delivery men arrived but claimed this time that they didn't have the sofa with them at all. We called their supervisor who reached them en route. They then suddenly discovered that they did have the sofa in their van after all and returned with it. They then carried the sofa upstairs and there was absolutely no problem with the measurements, it fit perfectly, just as we had mesured to begin with.
Upon purchase at the store, we were promised a three hour delivery slot for the day of the delivery. This was not accurate as on both delivery days the time slot kept changing making us wait home the whole day. The delivery men also seemed very tired and my empathies are with them as I am sure they are overworked.
Finally, even though there is no way of knowing whether the sofa is a new one or the one that was rough handled during delivery, we are very happy with the item. It is a very beautiful design and a quality furniture!
22 November 2024
Unprompted review
Reply from SOFACOMPANY België
Hi Anne,
Thank you for your review. We understand fully that this was a horrible experience. Our transport partner has been contacted and we are discussing internally how to improve, because this is not the quality we want to stand for.
We truly want to thank you for the nice words about your sofa. And that it's the wonderfull sofa that will be reminded, and not the bad delivery.
Hopefully our commercial gesture has soften the experience a bit, and we hope that you can enjoy your sofa from now on.
Again our sincere apologies.
Whishing you a wonderfull day, and many beatifull memories made in your new sofa.
Nele - Team SOFACOMPANY
Good sofa - but you have to put it together
The sofa is lovely, but at the price point, the fact that it comes like an IKEA sofa (in pieces that you have to put together) is a bit silly.
8 November 2024
Reply from SOFACOMPANY België
Hi Meredith,
Thank you for taking the time to share your thoughts with us. We’re happy to hear you like your sofa and appreciate your feedback about the assembly process.
Our designs are delivered in parts to ensure safe transportation and reduce the environmental impact of shipping. However, we understand that assembly isn’t for everyone, and we’re always looking into ways to improve the overall experience for our customers.
If you have any further questions or need assistance with your sofa, feel free to reach out to us. We’re here to help!
Wishing you a wonderful day.
Best regards,
Joanna - team SOFACOMPANY
Strongly recommended!
Their service is great, both at the store and online I received valuable information help about the product and the buying/delivery process. But most importantly, I’m enjoying my new beautiful and high quality sofa!
8 November 2024
Reply from SOFACOMPANY België
Dear Engin,
Thank you so much for your wonderful review!
We’re thrilled to hear that you had a great experience both in-store and online, and that our team was able to provide valuable assistance throughout the process. It’s even more rewarding to know that you’re enjoying your new beautiful and high-quality sofa—that’s what we strive for!
If there’s anything else we can assist you with in the future, don’t hesitate to reach out. Enjoy your sofa!
Best regards,
Nina - team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Sebastian,
Thank you for your kind review.
How great to read that you are satisfied with the delivery and our products!
Enjoy your pouf and have a very nice day!
Kind regards,
Dorien - Team SOFACOMPANY
Best customer experience ever
I bought the modular sofa Daphne in pasha dune and I am really happy with my choice. The design is great for a very competitive price. I received great advice in the shop and I appreciate a lot the patience of the staff in Brussels :) But the thing I am even more happy about is the really good customer service that I received after the purchase. There was a little issue with the couch and the shipping and I was assisted in the most efficient, friendly and professional way. I really could not recommend more. I will definitely buy again from SofaCompany and I really encourage everyone to do so, as you will not be left alone if you have issues as it happens in many places. Thank you so much!
16 October 2024
Reply from SOFACOMPANY België
Dear Angelica,
Thank you so much for this beautiful review!
We are happy to read that you are satisfied with SOFACOMPANY and that you would even recommend it to others. 😊
Very nice that you appreciate that we always do our best to put our customers and their needs first.
We hope you enjoy your great new DAPHNE seat and wish you an amazing day!
Kind regards,
Dorien - Team SOFACOMPANY
I'm very happy with my new sofa
I'm very happy with my new sofa. Delivery was good, to the room of my choice. It was easy to assemble the sofa
30 September 2024
Reply from SOFACOMPANY België
Dear Olga,
Thank you so much for your positive review.
How nice to read that you are satisfied with the delivery and our products!
Enjoy your beautiful LEONORA and have a very nice day!
Kind regards,
Dorien - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Linda,
Thank you very much for sharing your experience!
It is great to hear that our service was to your liking. We are also very happy that you are satisfied with your Dane.
We wish you a lot of (sitting) pleasure and a beautiful day!
Kind regards,
Nele - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Agoni,
Many thanks for the positive review. 😊
We are happy to read that you are so satisfied about our products, the service of our Antwerp team and the overall quality of our products. It surely brings a smile to our face.
Have fun with your new GLORIA and BABETTE and wishing you a very nice day!
Best regards,
Dorien - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Eleni,
Thank you very much for your lovely review.
How wonderful that you are satisfied with our service and of course the quality of your new lovely sofa.
We hope you enjoy your self-designed LEONORA and have a great day!
Kind regards,
Dorien - Team SOFACOMPANY
excellent sales advice
excellent sales advice, follow up of order very efficient, all furntiure arrived when it said it would. Only slight issue, I had to put the feet on the sofa which would have been difficult on my own
29 August 2024
Reply from SOFACOMPANY België
Chère Nicole,
Nous vous remercions pour votre commentaire positif.
Quel plaisir de lire que vous êtes satisfaite de notre service, de la livraison et de nos produits !
En effet, les pieds doivent toujours être montés soi-même, ce qui n'est pas idéal pour tout le monde. Nous cherchons des solutions pour améliorer ce point à l'avenir, merci pour votre commentaire !
Profitez de votre canapé Astha, de votre banc Charlie et de votre fauteuil judi et passez une très bonne journée !
Cordialement,
Dorien - L'équipe SOFACOMPANY
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