I visited the showroom, everyone was kind and helpful. My online purchase was straight forward. Delivery was done on time. The furniture is okay, average.
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See what reviewers are saying
Our initial visit to the showroom in Schoten was a very pleasant and informative experience. Karima was patient and knowledgeable and did not try to push us into something we did not want. She was v... See more
Company replied
Very helpful service in the store at Danseart Brussels. Deliver within the scheduled window with a company that kept me abreast of their progress. Great looking sofa. This is my second buy from this... See more
Company replied
I ordered the sofa via the shop in Antwerp, everything went very smooth. There was an item from my order which was not available. Until I asked the customer service , nobody informed me if i prefer pa... See more
Company replied
Company details
About SOFACOMPANY België
Written by the company
SOFACOMPANY | Deens design voor altijd lage prijzen
Bij SOFACOMPANY ontwerpen we al onze meubels zelf en verkopen we ze rechtstreeks aan jou. Dat betekent minder tussenschakels, betere prijzen – en meubels die gemaakt zijn om het dagelijks leven aan te kunnen. Daarom geven we ook 10 jaar garantie op al onze meubels.
Meer dan 1.000 klanten hebben ons beoordeeld op Trustpilot, en we zijn trots op de mooie feedback die we gekregen hebben. We lezen en beantwoorden elke review – omdat we waarde hechten aan jouw mening en voortdurend willen verbeteren om jouw ervaring zo goed mogelijk te maken.
Of je nu online aan het rondkijken bent of een van onze winkels bezoekt, we staan voor je klaar om je te helpen bij het vinden van jouw volgende zetel – en we kijken ernaar uit om je te verwelkomen.
Bij SOFACOMPANY ontwerpen we al onze meubels zelf en verkopen we ze rechtstreeks aan jou. Dat betekent minder tussenschakels, betere prijzen – en meubels die gemaakt zijn om het dagelijks leven aan te kunnen. Daarom geven we ook 10 jaar garantie op al onze meubels.
Meer dan 1.000 klanten hebben ons beoordeeld op Trustpilot, en we zijn trots op de mooie feedback die we gekregen hebben. We lezen en beantwoorden elke review – omdat we waarde hechten aan jouw mening en voortdurend willen verbeteren om jouw ervaring zo goed mogelijk te maken.
Of je nu online aan het rondkijken bent of een van onze winkels bezoekt, we staan voor je klaar om je te helpen bij het vinden van jouw volgende zetel – en we kijken ernaar uit om je te verwelkomen.
Contact info
Mechelsesteenweg 6, BE-2000, Antwerpen, Belgium
- +32 38 08 19 88
- info-be@sofacompany.com
- sofacompany.com/nl-be
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Disaster delivery
Dealing with staff in store - five stars
Dealing with staff by email - five stars
Delivery - be afraid, be very afraid.
Two failed delivery attempts:
1. They did not dispatch at all, delivery partner claimed they did not have the sofas on that date (why confirm a delivery date and time for that day?)
2. They did not arrive during the designated time slot, they did not approach the apartment door or press the call bell, drove away without communicating.
Successively delivered on third attempt although still filled with problems.
- Did not provide a designated time slot in advance, meaning I had to contact the sofa company and eventually the interim delivery partner to get confirmation.
- I waited at the door for two hours for the drivers to arrive.
- Once there, they claimed that my name was not on the door and this was the reason their second delivery failed. I was all too happy to show them my name on the door to prove them wrong.
Over all a bad experience.
13 January 2026
Reply from SOFACOMPANY België
Dear,
We are very sorry to hear that your delivery experience went this way. Please accept our sincere apologies for all the inconvenience this has caused.
We take situations like this very seriously and are continuously working on solutions to prevent them in the future. I am glad to see that you and my colleague have now reached a satisfactory resolution and that everything has been handled to your satisfaction.
Thank you again for your patience and feedback.
Wishing you a great day.
With kind regards,
Team SOFACOMPANY
Perfect !
The staff is really caring and paying attention to the client. Also the sofa's I've ordered suit perfectly to my needs. Thanks a lot SofaCompany !
28 January 2026
Reply from SOFACOMPANY België
Thank you so much for your kind review! We’re delighted to hear that our staff made you feel well taken care of and that the sofas you ordered suit your needs perfectly. Thank you for choosing SOFACOMPANY!
Kind Regards,
Charlotte - Team SOFACOMPANY
because I was able to adjust the height…
because I was able to adjust the height of the sofa and the chairs. However, one side of the sofa is not stable and very weak.
20 January 2026
Reply from SOFACOMPANY België
Thank you for your feedback. We’re glad to hear you were able to adjust the height of the sofa and chairs. We’re sorry to learn that one side of the sofa feels unstable. That’s certainly not how it should be. Please feel free to contact us directly so we can look into this together and find a suitable solution for you.
Kind regards,
Charlotte - Team SOFACOMPANY
Great balance of contemporary and cosy style
Excellent sofas - good balance of modern and cosy. Also good value. We bought cushions and side tables and poufs too - we like it so much our entire living room is from the sofa company!
16 January 2026
Reply from SOFACOMPANY België
Thank you for the great feedback! We’re so happy to hear that you love the modern yet cosy feel of our sofas. The fact that your living room is fully furnished with our cushions, side tables and poufs really made our day!💛
Kind regards,
Charlotte - Team SOFACOMPANY
Buy your sofa here!
Very helpful staff in Antwerp when ordering my Daphne sofa. If you're looking for a beautiful, high-quality sofa, then this company is the way to go.
9 October 2025
Reply from SOFACOMPANY België
Dear,
Thank you very much for your kind review! We’re delighted to hear that our team in Antwerp was so helpful when ordering your Daphne sofa. Great to know you appreciate the quality and design we wish you many years of comfort and enjoyment, and hope to welcome you again in the future! 😊🛋️
Have a lovely day!
Kind regards,
Team SOFACOMPANY
The person in store was really helpful…
The person in store was really helpful to show me all of the couches that fit the dimensions of my space and my family's needs. I appreciated their attention to my questions and concerns.
7 November 2025
Reply from SOFACOMPANY België
We’re grateful for your kind feedback! It’s great to hear that our colleague could help you explore all couches matching your requirements and provide clear answers to your questions. Thank you for choosing us!
Kind regards,
Charlotte - team SOFACOMPANY 💛️
The staff member who assisted me at the…
The staff member who assisted me at the time of purchase was very kind and provided pleasant service. However, I was not able to specify the delivery time as I had been told, and the delivery person only brought the item to the entrance of my apartment building. I had to carry it to my home by myself.
5 August 2025
Reply from SOFACOMPANY België
Dear Takuya,
Thank you for your feedback. We're glad to hear you had a pleasant experience in-store, but we're truly sorry for the inconvenience during delivery. We’re addressing this internally and with our delivery partner to prevent this in the future.
Enjou your new Maison sofa!
Best regards,
ILSE - Team SOFACOMPANY
We had a great experience with the…
We had a great experience with the order and delivery. However for the assembly of the furniture more was needed than expected.
1 July 2025
Reply from SOFACOMPANY België
Dear Stoyana,
Thank you for your review!
We're glad to hear the order and delivery went smoothly. We appreciate your feedback and will definitely take this into account to improve our instructions and support.
Hopefully everything turned out okay? If not, you may certainly mail us so we can help you further.
Enjoy your Sigrid sofa and have a nice day!
Kind regards,
Margot - SOFACOMPANY
Reply from SOFACOMPANY België
Dear David,
So great to hear that you love the chair thank you for your kind review! We hope you enjoy it for many years to come. 😊
Have a lovely sunny day.
With kind regards,
Team SOFACOMPANY
Superb sofa
Superb sofa. Even better in my home than in the showroom. Outstanding quality. Highly recommend.
5 May 2025
Reply from SOFACOMPANY België
Dear Amanda,
Thank you so much for your kind words! We're thrilled to hear that the sofa looks even better in your home and that you're happy with the quality.
Your recommendation means a lot to us — enjoy your new sofa!
Warm regards,
The Sofacompany Team
Store in Brussels
I had a very good experience with Mme Viviane from the store in Brussels. She assisted me through the whole process.
28 April 2025
Reply from SOFACOMPANY België
Dear Tania,
Thank you for your positive review!
We are happy to read that you are satisfied with SOFACOMPANY. 😊
We hope you enjoy your new Anna seat!
Kind regards,
Nele - Team SOFACOMPANY
Great products and great customer…
Great products and great customer service
I ordered two personalised items. They arrived on time, and were gorgeous. Delivery was smooth. Customer service very reactive.
I can thoroughly recommend Sofa Company.
10 March 2025
Reply from SOFACOMPANY België
Dear Georgia,
Many thanks for the positive review. 😊
We are happy to read that you are so satisfied about our products, service and quality. It surely brings a smile to our face.
Have fun with your new VERA and ENZO and wishing you a very nice day!
Best regards,
Dorien - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Gisele,
Thank you for your positive review!
We are happy to read that you are satisfied with SOFACOMPANY. 😊
We hope you enjoy your new LEONORA couch !
Kind regards,
Dorien - Team SOFACOMPANY
Very Disappointing Experience with Sofacompany
I’m extremely disappointed with my recent experience with Sofacompany. After ordering a specific sofa model and color, I received a completely different product, which didn’t match the description or what I had selected. Despite multiple communications with customer service, the issue has not been resolved to my satisfaction.
What’s even more frustrating is that the company was unable to provide an acceptable solution, offering only a limited selection of other sofas that I didn’t want, and no real effort was made to address the problem. They seem to have no regard for customer satisfaction, as I received a generic response without any acknowledgment of the inconvenience caused.
It’s incredibly frustrating to spend a significant amount of money on a product and then receive such poor customer service and lack of responsibility for the mistake. I would not recommend Sofacompany to anyone looking for quality service and products.
1 February 2025
Unprompted review
Reply from SOFACOMPANY België
Dear Sarah,
Thank you for sharing your experience with us, and I'm truly sorry to hear that you received a different model then asked for. Your feedback is valuable to us, and we deeply regret any inconvenience or frustration this may have caused you.
Rest assured, we take your concerns seriously, may I therefor ask you to contact our customer service by mail: info-be@sofacompany.com.
Your satisfaction is our top priority, and we are committed to ensuring that your future experiences with us are nothing short of exceptional.
Once again, I apologize for the inconvenience and thank you for bringing this to our attention. We appreciate your continued support and hope to have the opportunity to regain your trust in the future.
Warm regards,
Nele - Team SOFACOMPANY
All worked well.
3 February 2025
Reply from SOFACOMPANY België
Dear Jorundur,
Thank you very much for your nice review. This makes us happy😊
We wish you a lot of fun with your coffee table and a very nice day!
Kind regards,
Nele - Team SOFACOMPANY
Amazing service
Amazing service
Beautiful sofa for good price/quality, very fast delivery (5 business days) and easy to order
4 February 2025
Reply from SOFACOMPANY België
Dear Marie,
Thank you for your review. Good to see you have experienced our fast delivery and that you are happy with your sofa and the price.
Have a great day!
Kind regards,
Karen - Team SOFACOMPANY
Super!!!!!
3 February 2025
Reply from SOFACOMPANY België
Beste Noor,
Bedankt voor je korte maar krachtige review!
Fijn om te lezen dat je tevreden bent van onze diensten en de kwaliteit van de producten.
Geniet van je Daphne en nog een hele mooie dag gewenst!
Met vriendelijke groeten,
Nele - Team SOFACOMPANY
Super pretty sofa
Super pretty sofa! Got the Clara in blue for my new apartment and it is gorgeous! I love it!!!
The whole team at the showroom in Gent was also lovely, very kind and prepared.
13 January 2025
Reply from SOFACOMPANY België
Dear Marta,
Thank you for taking the time to write your review. We are so happy that you love your Clara and that your experience in our store was good.
We wish you all the best with Clara and a beautiful day!
Kind regards,
Karen - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Tony,
Thank you for your review!
Happy to see that you like your new Archie sofa.
We wish you a good day and lots of chill evenings with Archie. 😊
Kind regards,
Karen - Team SOFACOMPANY
Delivery was very poor
Delivery was very poor. I had to carry the sofa up the stairs myself.
20 November 2024
Reply from SOFACOMPANY België
Dear Ben,
Thank you for sharing your experience with us, and I'm truly sorry to hear about the challenges you faced with the delivery of your recent purchase. Your feedback is invaluable to us, and we deeply regret any inconvenience or frustration this may have caused you.
We understand how important a smooth delivery process is, and it's disheartening to hear that your experience did not meet our usual standards of professionalism and communication. Please accept our sincerest apologies for the inconvenience and disappointment you experienced as a result.
Your satisfaction is our top priority, and we are committed to ensuring that your future experiences with us are nothing short of exceptional.
Once again, I apologize for the inconvenience and thank you for bringing this to our attention. We appreciate your continued support and hope to have the opportunity to regain your trust in the future.
Warm regards,
Nele - Team SOFACOMPANY
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