I visited the showroom, everyone was kind and helpful. My online purchase was straight forward. Delivery was done on time. The furniture is okay, average.
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See what reviewers are saying
Our initial visit to the showroom in Schoten was a very pleasant and informative experience. Karima was patient and knowledgeable and did not try to push us into something we did not want. She was v... See more
Company replied
Very helpful service in the store at Danseart Brussels. Deliver within the scheduled window with a company that kept me abreast of their progress. Great looking sofa. This is my second buy from this... See more
Company replied
I ordered the sofa via the shop in Antwerp, everything went very smooth. There was an item from my order which was not available. Until I asked the customer service , nobody informed me if i prefer pa... See more
Company replied
Company details
About SOFACOMPANY België
Written by the company
SOFACOMPANY | Deens design voor altijd lage prijzen
Bij SOFACOMPANY ontwerpen we al onze meubels zelf en verkopen we ze rechtstreeks aan jou. Dat betekent minder tussenschakels, betere prijzen – en meubels die gemaakt zijn om het dagelijks leven aan te kunnen. Daarom geven we ook 10 jaar garantie op al onze meubels.
Meer dan 1.000 klanten hebben ons beoordeeld op Trustpilot, en we zijn trots op de mooie feedback die we gekregen hebben. We lezen en beantwoorden elke review – omdat we waarde hechten aan jouw mening en voortdurend willen verbeteren om jouw ervaring zo goed mogelijk te maken.
Of je nu online aan het rondkijken bent of een van onze winkels bezoekt, we staan voor je klaar om je te helpen bij het vinden van jouw volgende zetel – en we kijken ernaar uit om je te verwelkomen.
Bij SOFACOMPANY ontwerpen we al onze meubels zelf en verkopen we ze rechtstreeks aan jou. Dat betekent minder tussenschakels, betere prijzen – en meubels die gemaakt zijn om het dagelijks leven aan te kunnen. Daarom geven we ook 10 jaar garantie op al onze meubels.
Meer dan 1.000 klanten hebben ons beoordeeld op Trustpilot, en we zijn trots op de mooie feedback die we gekregen hebben. We lezen en beantwoorden elke review – omdat we waarde hechten aan jouw mening en voortdurend willen verbeteren om jouw ervaring zo goed mogelijk te maken.
Of je nu online aan het rondkijken bent of een van onze winkels bezoekt, we staan voor je klaar om je te helpen bij het vinden van jouw volgende zetel – en we kijken ernaar uit om je te verwelkomen.
Contact info
Mechelsesteenweg 6, BE-2000, Antwerpen, Belgium
- +32 38 08 19 88
- info-be@sofacompany.com
- sofacompany.com/nl-be
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Horrible delivery!
The service at the Brussels store was excellent. However, after the purchase at the store things went very wrong and our experience with the delivery was simply dreadful!
We did our share as requested and mesured our building well to make sure the sofa could be delivered and carried to the 3rd floor. As it was clearly possible according to the minimum mesurements given to us by Sofacompany, we chose for this delivery method and paid for it. On the first attempt the delivery company immediately refused to even try to carry the sofa upstairs and left with it instead. They also rough handled the package, letting it fall in a way that gave us every reason to believe the item was damaged. We immediately contacted the customer service of Sofacompany and they tried to put the responsibility on us claiming that perhaps we had measured our building wrong. They told us that they must trust the delivery company's estimate on whether the sofa fits or not. They therefore tried to make us pay for a delivery by lift and made a gesture to offer 50% of this extra cost. No other gesture was made at this stage. We refused, explaining that we had fullfilled our side of the purchase agreement and would therefore not pay any extra for the delivery. As the measures were according to the company's demands, we asked them to provide us with a free lift in case carrying the sofa would not be an option. We also asked for a new item due to the rough handling of the package. Sofacompany finally offered to organise a new delivery date promising to "put their best men on the job" to carry the sofa upstairs. However they were very ambiguous about whether the item would be a new one or the same one as before. The second delivery attempt also failed at first as the delivery men arrived but claimed this time that they didn't have the sofa with them at all. We called their supervisor who reached them en route. They then suddenly discovered that they did have the sofa in their van after all and returned with it. They then carried the sofa upstairs and there was absolutely no problem with the measurements, it fit perfectly, just as we had mesured to begin with.
Upon purchase at the store, we were promised a three hour delivery slot for the day of the delivery. This was not accurate as on both delivery days the time slot kept changing making us wait home the whole day. The delivery men also seemed very tired and my empathies are with them as I am sure they are overworked.
Finally, even though there is no way of knowing whether the sofa is a new one or the one that was rough handled during delivery, we are very happy with the item. It is a very beautiful design and a quality furniture!
22 November 2024
Unprompted review
Reply from SOFACOMPANY België
Hi Anne,
Thank you for your review. We understand fully that this was a horrible experience. Our transport partner has been contacted and we are discussing internally how to improve, because this is not the quality we want to stand for.
We truly want to thank you for the nice words about your sofa. And that it's the wonderfull sofa that will be reminded, and not the bad delivery.
Hopefully our commercial gesture has soften the experience a bit, and we hope that you can enjoy your sofa from now on.
Again our sincere apologies.
Whishing you a wonderfull day, and many beatifull memories made in your new sofa.
Nele - Team SOFACOMPANY
Good sofa - but you have to put it together
The sofa is lovely, but at the price point, the fact that it comes like an IKEA sofa (in pieces that you have to put together) is a bit silly.
8 November 2024
Reply from SOFACOMPANY België
Hi Meredith,
Thank you for taking the time to share your thoughts with us. We’re happy to hear you like your sofa and appreciate your feedback about the assembly process.
Our designs are delivered in parts to ensure safe transportation and reduce the environmental impact of shipping. However, we understand that assembly isn’t for everyone, and we’re always looking into ways to improve the overall experience for our customers.
If you have any further questions or need assistance with your sofa, feel free to reach out to us. We’re here to help!
Wishing you a wonderful day.
Best regards,
Joanna - team SOFACOMPANY
Strongly recommended!
Their service is great, both at the store and online I received valuable information help about the product and the buying/delivery process. But most importantly, I’m enjoying my new beautiful and high quality sofa!
8 November 2024
Reply from SOFACOMPANY België
Dear Engin,
Thank you so much for your wonderful review!
We’re thrilled to hear that you had a great experience both in-store and online, and that our team was able to provide valuable assistance throughout the process. It’s even more rewarding to know that you’re enjoying your new beautiful and high-quality sofa—that’s what we strive for!
If there’s anything else we can assist you with in the future, don’t hesitate to reach out. Enjoy your sofa!
Best regards,
Nina - team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Sebastian,
Thank you for your kind review.
How great to read that you are satisfied with the delivery and our products!
Enjoy your pouf and have a very nice day!
Kind regards,
Dorien - Team SOFACOMPANY
Best customer experience ever
I bought the modular sofa Daphne in pasha dune and I am really happy with my choice. The design is great for a very competitive price. I received great advice in the shop and I appreciate a lot the patience of the staff in Brussels :) But the thing I am even more happy about is the really good customer service that I received after the purchase. There was a little issue with the couch and the shipping and I was assisted in the most efficient, friendly and professional way. I really could not recommend more. I will definitely buy again from SofaCompany and I really encourage everyone to do so, as you will not be left alone if you have issues as it happens in many places. Thank you so much!
16 October 2024
Reply from SOFACOMPANY België
Dear Angelica,
Thank you so much for this beautiful review!
We are happy to read that you are satisfied with SOFACOMPANY and that you would even recommend it to others. 😊
Very nice that you appreciate that we always do our best to put our customers and their needs first.
We hope you enjoy your great new DAPHNE seat and wish you an amazing day!
Kind regards,
Dorien - Team SOFACOMPANY
I'm very happy with my new sofa
I'm very happy with my new sofa. Delivery was good, to the room of my choice. It was easy to assemble the sofa
30 September 2024
Reply from SOFACOMPANY België
Dear Olga,
Thank you so much for your positive review.
How nice to read that you are satisfied with the delivery and our products!
Enjoy your beautiful LEONORA and have a very nice day!
Kind regards,
Dorien - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Linda,
Thank you very much for sharing your experience!
It is great to hear that our service was to your liking. We are also very happy that you are satisfied with your Dane.
We wish you a lot of (sitting) pleasure and a beautiful day!
Kind regards,
Nele - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Agoni,
Many thanks for the positive review. 😊
We are happy to read that you are so satisfied about our products, the service of our Antwerp team and the overall quality of our products. It surely brings a smile to our face.
Have fun with your new GLORIA and BABETTE and wishing you a very nice day!
Best regards,
Dorien - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Eleni,
Thank you very much for your lovely review.
How wonderful that you are satisfied with our service and of course the quality of your new lovely sofa.
We hope you enjoy your self-designed LEONORA and have a great day!
Kind regards,
Dorien - Team SOFACOMPANY
excellent sales advice
excellent sales advice, follow up of order very efficient, all furntiure arrived when it said it would. Only slight issue, I had to put the feet on the sofa which would have been difficult on my own
29 August 2024
Reply from SOFACOMPANY België
Chère Nicole,
Nous vous remercions pour votre commentaire positif.
Quel plaisir de lire que vous êtes satisfaite de notre service, de la livraison et de nos produits !
En effet, les pieds doivent toujours être montés soi-même, ce qui n'est pas idéal pour tout le monde. Nous cherchons des solutions pour améliorer ce point à l'avenir, merci pour votre commentaire !
Profitez de votre canapé Astha, de votre banc Charlie et de votre fauteuil judi et passez une très bonne journée !
Cordialement,
Dorien - L'équipe SOFACOMPANY
Highly recommended!
Very good website and support. I liked to be able to receive textile samples to make my decision. Great service in the showroom. Fast delivery with perfect communication. Fantastic after sales service.
I love my sofas. :-)
Highly recommended!
29 August 2024
Reply from SOFACOMPANY België
Dear Virginie,
Thank you for your positive review.
How nice to read that you are satisfied with the delivery and our products!
Enjoy your Herman and Vera sofa and have a very nice day!
Kind regards,
Nele - Team SOFACOMPANY
Great company
I am an architect who cares about details 😄
It was a great experience!
I will repeat it soon
Distinguished products with quality and elegance and high-end treatment by the work team.
29 August 2024
Reply from SOFACOMPANY België
Dear Magdeeb,
Thank you for your extensive and very positive review. This is what we do it for!
We are very happy to read that you are so satisfied with our sofas and service.
We wish you a lot of (sitting) pleasure with your Archie sofa.
Have a nice day!
Kind regards,
Nele - Team SOFACOMPANY
Process went as explained
Process went as explained. Long waiting time for custom piece but delivered on time with no issues
2 August 2024
Reply from SOFACOMPANY België
Dear Jennifer,
Thank you for your lovely review!
How incredibly nice to read that you are so pleased with your own chosen fabric for the Judi armchair. And that you experienced no problems with the long delivery time, this is what we love to read.
Enjoy your beautiful chair.
Have a nice weekend.
Kind regards,
Nina - Team SOFACOMPANY
The sent me damage sofa
1 July 2024
Reply from SOFACOMPANY België
Dear Ahmad,
Thank you for your review.
We have been in contact with you since you received the damaged sofa and exchanged it for another one 4 days later.
Mistakes can unfortunately happen, but as a respectable company we always look for a quick appropriate solution.
We will get back to you to see how we could serve you even better.
We hope you enjoy your new BABETTE seat!
Kind regards,
Dorien - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Belinda,
Thank you for your lovely review.
Great to read that you are so pleased with our sofa and delivery.
This makes us very happy and this is where we do our best.
Enjoy your new sofa!
With kind regards,
Joanna - team SOFACOMPANY
They changed the filling of the sofa…
They changed the filling of the sofa and it is hard as a rock. The sofa in the showroom is totally different. Complete drag
10 June 2024
Reply from SOFACOMPANY België
Dear Isabelle,
Thank you for your review. We are very sorry that the seating comfort for your sofa is not to your liking. We are already in contact with you to solve this matter with you. Of course we want to make sure you are 100% satisfied with your sofa.
Have a great day!
Kind regards,
Karen - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Pat,
Thank you for your positive review!
We are happy to read that you are satisfied with the fast delivery and quality of SOFACOMPANY. 😊
We hope you enjoy your new puff!
Kind regards,
Dorien - Team SOFACOMPANY
Because the products are beautiful…
Because the products are beautiful without spending a fortune and the Customer Assistance impeccable
22 April 2024
Reply from SOFACOMPANY België
Hello Maria Christina,
Thank you for your kind review!
We are happy to read that you are satisfied with SOFACOMPANY. 😊
We hope you enjoy your new SOFACOMPANY furntiture!
Kind regards,
Dorien - Team SOFACOMPANY
Design sofa with good value for money
Design sofa with good value for money
Good advices from shop assistant at Antwerp
Delivery on time
23 April 2024
Reply from SOFACOMPANY België
Dear Anne,
Thank you for your positive review.
How nice to read that you are satisfied with the value for money of our products and the great help in the Antwerp showroom!
We are also pleased that the delivery went smoothly.
Enjoy your CLILL sofabed and have a very nice day!
Kind regards,
Dorien - Team SOFACOMPANY
Great sofas
Very beautiful sofas, friendly and timely service for a good price. Great quality overall.
10 April 2024
Reply from SOFACOMPANY België
Dear Hadrien,
Many thanks for the positive review. 😊
We are happy to read that you are so satisfied about our products, service and quality. It surely brings a smile to our face.
Have fun with your new PAULA and wishing you a very nice day!
Best regards,
Dorien - Team SOFACOMPANY
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