Ordered the Paula sofa and it is way better then expected. Very good quality and is beautiful. The sofa arrived expertly packaged. Simple and neat. The transport company had an issue with the del... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered the sofa via the shop in Antwerp, everything went very smooth. There was an item from my order which was not available. Until I asked the customer service , nobody informed me if i prefer pa... See more
Company replied
Lovely service and delivery. Inside the shop I received the right guidance and the samples helped a lot. Thank you.
Company replied
I am very satisfied with the purchase of the Elis 3 module sofa from SOFACOMPANY. Build quality is really solid and the sofa is comfortable. The delivery company chosen by them is also really good and... See more
Company replied
Company details
About SOFACOMPANY België
Written by the company
SOFACOMPANY | Deens design voor altijd lage prijzen
Bij SOFACOMPANY ontwerpen we al onze meubels zelf en verkopen we ze rechtstreeks aan jou. Dat betekent minder tussenschakels, betere prijzen – en meubels die gemaakt zijn om het dagelijks leven aan te kunnen. Daarom geven we ook 10 jaar garantie op al onze meubels.
Meer dan 1.000 klanten hebben ons beoordeeld op Trustpilot, en we zijn trots op de mooie feedback die we gekregen hebben. We lezen en beantwoorden elke review – omdat we waarde hechten aan jouw mening en voortdurend willen verbeteren om jouw ervaring zo goed mogelijk te maken.
Of je nu online aan het rondkijken bent of een van onze winkels bezoekt, we staan voor je klaar om je te helpen bij het vinden van jouw volgende zetel – en we kijken ernaar uit om je te verwelkomen.
Bij SOFACOMPANY ontwerpen we al onze meubels zelf en verkopen we ze rechtstreeks aan jou. Dat betekent minder tussenschakels, betere prijzen – en meubels die gemaakt zijn om het dagelijks leven aan te kunnen. Daarom geven we ook 10 jaar garantie op al onze meubels.
Meer dan 1.000 klanten hebben ons beoordeeld op Trustpilot, en we zijn trots op de mooie feedback die we gekregen hebben. We lezen en beantwoorden elke review – omdat we waarde hechten aan jouw mening en voortdurend willen verbeteren om jouw ervaring zo goed mogelijk te maken.
Of je nu online aan het rondkijken bent of een van onze winkels bezoekt, we staan voor je klaar om je te helpen bij het vinden van jouw volgende zetel – en we kijken ernaar uit om je te verwelkomen.
Contact info
Mechelsesteenweg 6, BE-2000, Antwerpen, Belgium
- +32 38 08 19 88
- info-be@sofacompany.com
- sofacompany.com/nl-be
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SOFACOMPANY België
Dear Linda,
Thank you very much for sharing your experience!
It is great to hear that our service was to your liking. We are also very happy that you are satisfied with your Dane.
We wish you a lot of (sitting) pleasure and a beautiful day!
Kind regards,
Nele - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Agoni,
Many thanks for the positive review. 😊
We are happy to read that you are so satisfied about our products, the service of our Antwerp team and the overall quality of our products. It surely brings a smile to our face.
Have fun with your new GLORIA and BABETTE and wishing you a very nice day!
Best regards,
Dorien - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Eleni,
Thank you very much for your lovely review.
How wonderful that you are satisfied with our service and of course the quality of your new lovely sofa.
We hope you enjoy your self-designed LEONORA and have a great day!
Kind regards,
Dorien - Team SOFACOMPANY
excellent sales advice
excellent sales advice, follow up of order very efficient, all furntiure arrived when it said it would. Only slight issue, I had to put the feet on the sofa which would have been difficult on my own
29 August 2024
Reply from SOFACOMPANY België
Chère Nicole,
Nous vous remercions pour votre commentaire positif.
Quel plaisir de lire que vous êtes satisfaite de notre service, de la livraison et de nos produits !
En effet, les pieds doivent toujours être montés soi-même, ce qui n'est pas idéal pour tout le monde. Nous cherchons des solutions pour améliorer ce point à l'avenir, merci pour votre commentaire !
Profitez de votre canapé Astha, de votre banc Charlie et de votre fauteuil judi et passez une très bonne journée !
Cordialement,
Dorien - L'équipe SOFACOMPANY
Highly recommended!
Very good website and support. I liked to be able to receive textile samples to make my decision. Great service in the showroom. Fast delivery with perfect communication. Fantastic after sales service.
I love my sofas. :-)
Highly recommended!
29 August 2024
Reply from SOFACOMPANY België
Dear Virginie,
Thank you for your positive review.
How nice to read that you are satisfied with the delivery and our products!
Enjoy your Herman and Vera sofa and have a very nice day!
Kind regards,
Nele - Team SOFACOMPANY
Great company
I am an architect who cares about details 😄
It was a great experience!
I will repeat it soon
Distinguished products with quality and elegance and high-end treatment by the work team.
29 August 2024
Reply from SOFACOMPANY België
Dear Magdeeb,
Thank you for your extensive and very positive review. This is what we do it for!
We are very happy to read that you are so satisfied with our sofas and service.
We wish you a lot of (sitting) pleasure with your Archie sofa.
Have a nice day!
Kind regards,
Nele - Team SOFACOMPANY
Process went as explained
Process went as explained. Long waiting time for custom piece but delivered on time with no issues
2 August 2024
Reply from SOFACOMPANY België
Dear Jennifer,
Thank you for your lovely review!
How incredibly nice to read that you are so pleased with your own chosen fabric for the Judi armchair. And that you experienced no problems with the long delivery time, this is what we love to read.
Enjoy your beautiful chair.
Have a nice weekend.
Kind regards,
Nina - Team SOFACOMPANY
The sent me damage sofa
1 July 2024
Reply from SOFACOMPANY België
Dear Ahmad,
Thank you for your review.
We have been in contact with you since you received the damaged sofa and exchanged it for another one 4 days later.
Mistakes can unfortunately happen, but as a respectable company we always look for a quick appropriate solution.
We will get back to you to see how we could serve you even better.
We hope you enjoy your new BABETTE seat!
Kind regards,
Dorien - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Belinda,
Thank you for your lovely review.
Great to read that you are so pleased with our sofa and delivery.
This makes us very happy and this is where we do our best.
Enjoy your new sofa!
With kind regards,
Joanna - team SOFACOMPANY
They changed the filling of the sofa…
They changed the filling of the sofa and it is hard as a rock. The sofa in the showroom is totally different. Complete drag
10 June 2024
Reply from SOFACOMPANY België
Dear Isabelle,
Thank you for your review. We are very sorry that the seating comfort for your sofa is not to your liking. We are already in contact with you to solve this matter with you. Of course we want to make sure you are 100% satisfied with your sofa.
Have a great day!
Kind regards,
Karen - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Pat,
Thank you for your positive review!
We are happy to read that you are satisfied with the fast delivery and quality of SOFACOMPANY. 😊
We hope you enjoy your new puff!
Kind regards,
Dorien - Team SOFACOMPANY
Because the products are beautiful…
Because the products are beautiful without spending a fortune and the Customer Assistance impeccable
22 April 2024
Reply from SOFACOMPANY België
Hello Maria Christina,
Thank you for your kind review!
We are happy to read that you are satisfied with SOFACOMPANY. 😊
We hope you enjoy your new SOFACOMPANY furntiture!
Kind regards,
Dorien - Team SOFACOMPANY
Design sofa with good value for money
Design sofa with good value for money
Good advices from shop assistant at Antwerp
Delivery on time
23 April 2024
Reply from SOFACOMPANY België
Dear Anne,
Thank you for your positive review.
How nice to read that you are satisfied with the value for money of our products and the great help in the Antwerp showroom!
We are also pleased that the delivery went smoothly.
Enjoy your CLILL sofabed and have a very nice day!
Kind regards,
Dorien - Team SOFACOMPANY
Great sofas
Very beautiful sofas, friendly and timely service for a good price. Great quality overall.
10 April 2024
Reply from SOFACOMPANY België
Dear Hadrien,
Many thanks for the positive review. 😊
We are happy to read that you are so satisfied about our products, service and quality. It surely brings a smile to our face.
Have fun with your new PAULA and wishing you a very nice day!
Best regards,
Dorien - Team SOFACOMPANY
Reply from SOFACOMPANY België
Beste Elie,
Hartelijk dank om je ervaring te delen. Hier worden we blij van. 😊
Wat ontzettend fijn dat je tevreden bent met onze service en natuurlijk je aanwinst.
Wij wensen je veel plezier met je nieuwe poefjes en nog een hele fijne dag!
Met vriendelijke groeten,
Dorien - Team SOFACOMPANY
Great product, Terrible delivery experience
I have bought many products and always happy with quality and style- they are v good price/quality ratio but delivery service was absolutely terrible, unprofessional and total lack of communication and coordination and ultimately broken promises. I had to pay for 2 more hours of electric lift and labor who then actually gave up and left as late on Saturday evening and no sign of delivery, we were left to get the sofa in through windows with ropes and manual labour in pouring rain. I wrote to both companies together and still no response which is unacceptable also. Its disappointing because a great product is let down by such an important logistical aspect and would make you consider again on repurchase.
24 February 2024
Unprompted review
Reply from SOFACOMPANY België
Dear Eva,
Thank you for sharing your experience with us, and I'm truly sorry to hear about the challenges you faced with the delivery of your recent purchase. Your feedback is invaluable to us, and we deeply regret any inconvenience or frustration this may have caused you.
We understand how important a smooth delivery process is, and it's disheartening to hear that your experience did not meet our usual standards of professionalism and communication. Please accept our sincerest apologies for the inconvenience and disappointment you experienced as a result.
Rest assured, we take your concerns seriously, and we will be reaching out to you directly to address this matter and find a suitable resolution. Your satisfaction is our top priority, and we are committed to ensuring that your future experiences with us are nothing short of exceptional.
Once again, I apologize for the inconvenience and thank you for bringing this to our attention. We appreciate your continued support and hope to have the opportunity to regain your trust in the future.
Warm regards,
Keizy - Team SOFACOMPANY
Reply from SOFACOMPANY België
Beste Benoit,
Hartelijk dank voor het delen van jouw ervaring.
We zijn blij om te lezen dat je tevreden bent over onze service.
We wensen je veel plezier met je nieuwe SOFACOMPANY aanwinst en hopen dat de omruiling vlot mag verlopen!
Met vriendelijke groeten,
Dorien - Team SOFACOMPANY
On time delivery and perfect quality
27 December 2023
Reply from SOFACOMPANY België
Dear Zahra,
Many thanks for the positive review. 😊
We are happy to read that you had a good customer experience. It surely brings a smile to our face.
Have fun with your new SOFACOMPANY furniture and wishing you a very nice day!
Best regards,
Dorien - Team SOFACOMPANY
High quality products. Happy with service.
Purchased side tables and a futon. High quality products and good value for money. Very happy with both. One thing I might have appreciated was an estimate on delivery times. It was a few weeks delay and it would have been nice to have an estimate.
30 November 2023
Reply from SOFACOMPANY België
Dear Yvonne,
Thank you for your positive feedback!🌟
We're delighted to hear that you find our products to be of high quality and good value for money – your satisfaction is our ultimate goal!
We appreciate your suggestion regarding providing estimated delivery times. We understand the importance of transparency in this regard, and we apologize for any inconvenience caused by the delay. We'll definitely take this into consideration to enhance our service.
We wish you continued enjoyment with your side tables and futon. May they bring comfort and style to your space.
Wishing you many cozy moments and a radiant day ahead!
Best regards,
Keizy - Team SOFACOMPANY
The sofa was fantastic but the delivery…
The sofa was fantastic but the delivery service was terrible, lack of communication and coordination, I had to pay for 2 more hours of electric lift and labor since they never notified me of the time with the necessary time and this caused me absolute discomfort
2 November 2023
Reply from SOFACOMPANY België
Dear Maria,
Many thanks for the positive review and for the time and effort you have put into this.
We are glad to read that the product delivered is of good quality. Off course it is our number 1 priority to deliver high quality goods to our customers.
We apologize for the inconvenience you have experienced with the delivery. It is not the experience we want to provide. We will do our best to improve our communication to avoid unexpected situations like this. I will contact you to discuss the issue further.
We wish you a great day and lots of (seating) fun with your new addition!
Best regards,
Dorien - Team SOFACOMPANY
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.