I ordered the sofa via the shop in Antwerp, everything went very smooth. There was an item from my order which was not available. Until I asked the customer service , nobody informed me if i prefer pa... See more
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Ordered the Paula sofa and it is way better then expected. Very good quality and is beautiful. The sofa arrived expertly packaged. Simple and neat. The transport company had an issue with the del... See more
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I am very satisfied with the purchase of the Elis 3 module sofa from SOFACOMPANY. Build quality is really solid and the sofa is comfortable. The delivery company chosen by them is also really good and... See more
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Very happy with my order with Sofacompany. I had a problem with ordering the sofa online but the CS was very friendly and promptly help me to order it per invoice. The delivery was quicker than ex... See more
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Company details
About SOFACOMPANY België
Written by the company
SOFACOMPANY | Deens design voor altijd lage prijzen
Bij SOFACOMPANY ontwerpen we al onze meubels zelf en verkopen we ze rechtstreeks aan jou. Dat betekent minder tussenschakels, betere prijzen – en meubels die gemaakt zijn om het dagelijks leven aan te kunnen. Daarom geven we ook 10 jaar garantie op al onze meubels.
Meer dan 1.000 klanten hebben ons beoordeeld op Trustpilot, en we zijn trots op de mooie feedback die we gekregen hebben. We lezen en beantwoorden elke review – omdat we waarde hechten aan jouw mening en voortdurend willen verbeteren om jouw ervaring zo goed mogelijk te maken.
Of je nu online aan het rondkijken bent of een van onze winkels bezoekt, we staan voor je klaar om je te helpen bij het vinden van jouw volgende zetel – en we kijken ernaar uit om je te verwelkomen.
Bij SOFACOMPANY ontwerpen we al onze meubels zelf en verkopen we ze rechtstreeks aan jou. Dat betekent minder tussenschakels, betere prijzen – en meubels die gemaakt zijn om het dagelijks leven aan te kunnen. Daarom geven we ook 10 jaar garantie op al onze meubels.
Meer dan 1.000 klanten hebben ons beoordeeld op Trustpilot, en we zijn trots op de mooie feedback die we gekregen hebben. We lezen en beantwoorden elke review – omdat we waarde hechten aan jouw mening en voortdurend willen verbeteren om jouw ervaring zo goed mogelijk te maken.
Of je nu online aan het rondkijken bent of een van onze winkels bezoekt, we staan voor je klaar om je te helpen bij het vinden van jouw volgende zetel – en we kijken ernaar uit om je te verwelkomen.
Contact info
Mechelsesteenweg 6, BE-2000, Antwerpen, Belgium
- +32 38 08 19 88
- info-be@sofacompany.com
- sofacompany.com/nl-be
4.6
Excellent
2K reviews
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Highly recommended!
Very good website and support. I liked to be able to receive textile samples to make my decision. Great service in the showroom. Fast delivery with perfect communication. Fantastic after sales service.
I love my sofas. :-)
Highly recommended!
29 August 2024
Reply from SOFACOMPANY België
Dear Virginie,
Thank you for your positive review.
How nice to read that you are satisfied with the delivery and our products!
Enjoy your Herman and Vera sofa and have a very nice day!
Kind regards,
Nele - Team SOFACOMPANY
Great company
I am an architect who cares about details 😄
It was a great experience!
I will repeat it soon
Distinguished products with quality and elegance and high-end treatment by the work team.
29 August 2024
Reply from SOFACOMPANY België
Dear Magdeeb,
Thank you for your extensive and very positive review. This is what we do it for!
We are very happy to read that you are so satisfied with our sofas and service.
We wish you a lot of (sitting) pleasure with your Archie sofa.
Have a nice day!
Kind regards,
Nele - Team SOFACOMPANY
Process went as explained
Process went as explained. Long waiting time for custom piece but delivered on time with no issues
2 August 2024
Reply from SOFACOMPANY België
Dear Jennifer,
Thank you for your lovely review!
How incredibly nice to read that you are so pleased with your own chosen fabric for the Judi armchair. And that you experienced no problems with the long delivery time, this is what we love to read.
Enjoy your beautiful chair.
Have a nice weekend.
Kind regards,
Nina - Team SOFACOMPANY
The sent me damage sofa
1 July 2024
Reply from SOFACOMPANY België
Dear Ahmad,
Thank you for your review.
We have been in contact with you since you received the damaged sofa and exchanged it for another one 4 days later.
Mistakes can unfortunately happen, but as a respectable company we always look for a quick appropriate solution.
We will get back to you to see how we could serve you even better.
We hope you enjoy your new BABETTE seat!
Kind regards,
Dorien - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Belinda,
Thank you for your lovely review.
Great to read that you are so pleased with our sofa and delivery.
This makes us very happy and this is where we do our best.
Enjoy your new sofa!
With kind regards,
Joanna - team SOFACOMPANY
They changed the filling of the sofa…
They changed the filling of the sofa and it is hard as a rock. The sofa in the showroom is totally different. Complete drag
10 June 2024
Reply from SOFACOMPANY België
Dear Isabelle,
Thank you for your review. We are very sorry that the seating comfort for your sofa is not to your liking. We are already in contact with you to solve this matter with you. Of course we want to make sure you are 100% satisfied with your sofa.
Have a great day!
Kind regards,
Karen - Team SOFACOMPANY
Reply from SOFACOMPANY België
Dear Pat,
Thank you for your positive review!
We are happy to read that you are satisfied with the fast delivery and quality of SOFACOMPANY. 😊
We hope you enjoy your new puff!
Kind regards,
Dorien - Team SOFACOMPANY
Because the products are beautiful…
Because the products are beautiful without spending a fortune and the Customer Assistance impeccable
22 April 2024
Reply from SOFACOMPANY België
Hello Maria Christina,
Thank you for your kind review!
We are happy to read that you are satisfied with SOFACOMPANY. 😊
We hope you enjoy your new SOFACOMPANY furntiture!
Kind regards,
Dorien - Team SOFACOMPANY
Design sofa with good value for money
Design sofa with good value for money
Good advices from shop assistant at Antwerp
Delivery on time
23 April 2024
Reply from SOFACOMPANY België
Dear Anne,
Thank you for your positive review.
How nice to read that you are satisfied with the value for money of our products and the great help in the Antwerp showroom!
We are also pleased that the delivery went smoothly.
Enjoy your CLILL sofabed and have a very nice day!
Kind regards,
Dorien - Team SOFACOMPANY
Great sofas
Very beautiful sofas, friendly and timely service for a good price. Great quality overall.
10 April 2024
Reply from SOFACOMPANY België
Dear Hadrien,
Many thanks for the positive review. 😊
We are happy to read that you are so satisfied about our products, service and quality. It surely brings a smile to our face.
Have fun with your new PAULA and wishing you a very nice day!
Best regards,
Dorien - Team SOFACOMPANY
Reply from SOFACOMPANY België
Beste Elie,
Hartelijk dank om je ervaring te delen. Hier worden we blij van. 😊
Wat ontzettend fijn dat je tevreden bent met onze service en natuurlijk je aanwinst.
Wij wensen je veel plezier met je nieuwe poefjes en nog een hele fijne dag!
Met vriendelijke groeten,
Dorien - Team SOFACOMPANY
Great product, Terrible delivery experience
I have bought many products and always happy with quality and style- they are v good price/quality ratio but delivery service was absolutely terrible, unprofessional and total lack of communication and coordination and ultimately broken promises. I had to pay for 2 more hours of electric lift and labor who then actually gave up and left as late on Saturday evening and no sign of delivery, we were left to get the sofa in through windows with ropes and manual labour in pouring rain. I wrote to both companies together and still no response which is unacceptable also. Its disappointing because a great product is let down by such an important logistical aspect and would make you consider again on repurchase.
24 February 2024
Unprompted review
Reply from SOFACOMPANY België
Dear Eva,
Thank you for sharing your experience with us, and I'm truly sorry to hear about the challenges you faced with the delivery of your recent purchase. Your feedback is invaluable to us, and we deeply regret any inconvenience or frustration this may have caused you.
We understand how important a smooth delivery process is, and it's disheartening to hear that your experience did not meet our usual standards of professionalism and communication. Please accept our sincerest apologies for the inconvenience and disappointment you experienced as a result.
Rest assured, we take your concerns seriously, and we will be reaching out to you directly to address this matter and find a suitable resolution. Your satisfaction is our top priority, and we are committed to ensuring that your future experiences with us are nothing short of exceptional.
Once again, I apologize for the inconvenience and thank you for bringing this to our attention. We appreciate your continued support and hope to have the opportunity to regain your trust in the future.
Warm regards,
Keizy - Team SOFACOMPANY
Reply from SOFACOMPANY België
Beste Benoit,
Hartelijk dank voor het delen van jouw ervaring.
We zijn blij om te lezen dat je tevreden bent over onze service.
We wensen je veel plezier met je nieuwe SOFACOMPANY aanwinst en hopen dat de omruiling vlot mag verlopen!
Met vriendelijke groeten,
Dorien - Team SOFACOMPANY
On time delivery and perfect quality
27 December 2023
Reply from SOFACOMPANY België
Dear Zahra,
Many thanks for the positive review. 😊
We are happy to read that you had a good customer experience. It surely brings a smile to our face.
Have fun with your new SOFACOMPANY furniture and wishing you a very nice day!
Best regards,
Dorien - Team SOFACOMPANY
High quality products. Happy with service.
Purchased side tables and a futon. High quality products and good value for money. Very happy with both. One thing I might have appreciated was an estimate on delivery times. It was a few weeks delay and it would have been nice to have an estimate.
30 November 2023
Reply from SOFACOMPANY België
Dear Yvonne,
Thank you for your positive feedback!🌟
We're delighted to hear that you find our products to be of high quality and good value for money – your satisfaction is our ultimate goal!
We appreciate your suggestion regarding providing estimated delivery times. We understand the importance of transparency in this regard, and we apologize for any inconvenience caused by the delay. We'll definitely take this into consideration to enhance our service.
We wish you continued enjoyment with your side tables and futon. May they bring comfort and style to your space.
Wishing you many cozy moments and a radiant day ahead!
Best regards,
Keizy - Team SOFACOMPANY
The sofa was fantastic but the delivery…
The sofa was fantastic but the delivery service was terrible, lack of communication and coordination, I had to pay for 2 more hours of electric lift and labor since they never notified me of the time with the necessary time and this caused me absolute discomfort
2 November 2023
Reply from SOFACOMPANY België
Dear Maria,
Many thanks for the positive review and for the time and effort you have put into this.
We are glad to read that the product delivered is of good quality. Off course it is our number 1 priority to deliver high quality goods to our customers.
We apologize for the inconvenience you have experienced with the delivery. It is not the experience we want to provide. We will do our best to improve our communication to avoid unexpected situations like this. I will contact you to discuss the issue further.
We wish you a great day and lots of (seating) fun with your new addition!
Best regards,
Dorien - Team SOFACOMPANY
Super happy with our new sofa, but the delivery process was a disaster
Great customer experience at the Antwerp showroom, the staff really took their time to accompany us in our choice and was very accommodating. We are happy with our purchase, the pieces look great, of good quality, the sofa is comfortable and really changes our room for the better! The quality price ratio was also satisfactory.
I gave it only 4 stars because the delivery aspect taken care of by their contractor (49 euros charge on your bill, so this is not even included) was NOT good. The first link they sent to indicate when we would like to be delivered was broken, so the client service of SofaCompany had to step up and arrange the date of the delivery by email. Then, we waited the entire day at home from 7:00 am to 8:00 pm with no indication of the exact range they could come by (though they tell you the link gets updated the day before around 6pm to give you a 2 hour window, not true or simply not done). The page then said that the delivery failed because we weren't home, although no one tried to call us on the mobile number we provided or ring the door bell. We had to follow up ourselves and reschedule a new delivery date, the next day was not possible so it was the day after. Once again, the page did not get updated the evening before so we had no idea when the delivery staff would drop by. When they arrived, they took out the packages from the truck to the lobby of our building (my husband helping and carrying some packages as well), and although we had a lift, they did not bother bringing any package upstairs to our floor. The biggest package (the sofa) was not fitting, though we knew from the sofa dimension that all we had to do was to remove the sofa from the box, they did not bother to help us and remove the sofa from the box. They claimed that they were not allowed to do so. We had to take another 45 minutes on our day to do it ourselves and complete the delivery that we paid money for. And of course it perfectly fit the lift as we had expected.
SofaCompany offered an in-kind compensation for the annoyance of the delivery, which was appreciated. I truly hope they change delivery contractors who left a sour note to what would otherwise be a perfectly smooth and seamless transaction.
5 October 2023
Reply from SOFACOMPANY België
Dear Charlotte,
Thank you for taking the time to share your experience with us.
We are absolutely delighted to hear that you are over the moon with your new sofa and that your visit to our Antwerp showroom was a positive one.
We sincerely apologize for the issues you encountered during the delivery process. Your experience certainly falls short of the service we aim to provide. It's disappointing to hear about the challenges you faced with scheduling, communication, and the delivery itself. Please know that we take your concerns seriously, and we are actively working to improve our delivery process to prevent such issues in the future.
We appreciate your understanding and patience, and we're glad to hear that you found our in-kind compensation to be a helpful resolution. We will certainly take your feedback regarding the delivery contractor into consideration as we continue to enhance our services.
Wishing you lots of comfortable moments with your sofa and a fantastic weekend!
Warm regards,
Keizy - Team SOFACOMPANY
Beautiful new shop in Brussels with a…
Beautiful new shop in Brussels with a very good service.
Delivery on time.
The sofa of good quality and easy to 'build'
A conseiller!
29 September 2023
Reply from SOFACOMPANY België
Dear Gosia,
We extend our heartfelt thanks for your glowing review. 😊
Your satisfaction with our products, service, and quality truly warms our hearts. We couldn't be happier.
May your new chair bring you immense joy, and we wish you a splendid day ahead!
Warm regards,
Keizy - Team SOFACOMPANY
Vlotte levering en communicatie.
5 September 2023
Reply from SOFACOMPANY België
Beste Julie,
Bedankt voor je korte maar krachtige review!
Fijn om te lezen dat je blij bent met onze diensten en de vlotte communicatie.
Geniet van je ROSE bank en nog een hele mooie dag gewenst!
Met vriendelijke groeten,
Dorien - Team SOFACOMPANY
Top,service .
31 July 2023
Reply from SOFACOMPANY België
Beste Hich,
Hartelijk dank voor je beknopte en toch krachtige beoordeling!
We zijn verheugd te horen dat je tevreden bent over onze service.
Veel plezier met je HOLDER en nog een fijne dag toegewenst!
Met vriendelijke groeten,
Keizy - Team SOFACOMPANY
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