Wandered in to the store knowing what we were looking for. Colour/style/fabric, etc. Approached by a staff asking if you need help don't hesitate to ask. No pressure on us. No following you around. On... See more
Company replied
Location
Switch locationWessex Gate Retail Park 4, BH15 3TE Poole, England, GB
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See what reviewers are saying
Helped by a lovely lady called Irena, very relaxed service and no pressure to buy. Made sure we were entirely sure on what we wanted, giving advice when required.
Company replied
Good experience selecting two new sofas. Good ranges and able to order in a large range of fabric finishes. Helpful staff, but allowed to browse without pressure.
Company replied
Excellent customer service. I didnt know what you could get with a sofa, the heated seat will definitely help my partner out. I did go into the store in poole at first but I did order the sofas o... See more
Company replied
Company details
- #25 of 91 best companies in Sofa store
- #14 of 52 best companies in Furniture Accessories
- #74 of 393 best companies in Home Furniture Shop
- #60 of 233 best companies in Homewares Shop
- #23 of 113 best companies in Living room shop
- #11 of 25 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Wessex Gate Retail Park 4, BH15 3TE, Poole, England, United Kingdom
4.8
Excellent
2k reviews
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Reply from Sofology - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Poole
Thank you for sharing Pat :-)
The sales people were very friendly and…
The sales people were very friendly and attentive.
15 May 2026
Reply from Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
The shop assistant new exactly what we…
The shop assistant new exactly what we wanted and we were in and out of the shop within 10 minutes
15 May 2026
Reply from Sofology - Poole
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Comfy sofa
Comfy sofa. Staff in Poole ran through all the options and showed different options
26 January 2026
Reply from Sofology - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Fantastic full of information and…
Fantastic full of information and decency and a damn nice person
10 May 2026
Reply from Sofology - Poole
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Excellent Service
Bernard( The sales person) was excellent. He listened to our requirements, understood his product range and helped us make the right decision. He was knowledgeable, polite and helpful throughout the process.
5 May 2026
Reply from Sofology - Poole
Hi there, thank you for your review. Another great review for Bernard, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - Poole
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Poole
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
This was our first time at sofology
This was our first time at Sofology. Found staff was very informative of the product we were interested in buying, found them to be very friendly and courteous. Would shop there again.
30 April 2026
Reply from Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Excellent customer service
Excellent customer service. I didnt know what you could get with a sofa, the heated seat will definitely help my partner out.
I did go into the store in poole at first but I did order the sofas online, as didnt have the time to go back in to order them.
Would like to say thank you to Stephen strickland aka Steve for helping us out
29 April 2026
Reply from Sofology - Poole
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Great service.
The staff were excellent. The choice of furniture suited our needs perfectly.
24 April 2026
Reply from Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Jason
Jason made us feel welcome and made the experience easy. It felt like talking to a friend. He got some colouring for our 2 year old to do and engaged with him unlike other places that ignored him. Will suggest any friends and family to Jason in Sofology Poole!
17 April 2026
Reply from Sofology - Poole
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Jason. Have a great day 😊
Confusing info regarding finance
Confusing info regarding finance , I ended up with option to pay in full instead of paying by finance . I m speaking about a business purchase . Disappointed
Otherwise very friendly staff, helpful but not aware about what is possible or not for business purchase or the procedure for business acquisition.
18 April 2026
Reply from Sofology - Poole
Hi there, thanks for your feedback - and we’re really glad to hear the team were friendly and helpful. Just to clarify, the finance options we offer are personal finance agreements rather than business finance. That means the credit is set up for individuals, so it requires personal details such as employment/self-employment information, along with standard credit checks. For business purchases, this would typically mean proceeding as a personal applicant (for example, acting as a personal guarantor), which can understandably feel a bit unclear if you’re expecting a business finance route. We appreciate you calling this out and will make sure the information is clearer moving forward.
Reply from Sofology - Poole
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Great service. Friendly staff
Took time to listen to my requirements. Great suggestions.
Great service.
18 April 2026
Reply from Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great dealing with this firm
It was great dealing with this firm. Their sales person Klaudia done an awesome job showing us what we wanted and answered all our questions regarding the furniture and the add ons. Well done.
20 April 2026
Reply from Sofology - Poole
Hi there, thank you for your review. Another great review for Klaudia, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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