Amazing service, slales Lady in the Poole store was fantastic, I dealt with the manager at Poole, he made everything fast and simple no messing around, this is the second time I've purchased a Sofolo... See more
Location
Switch locationWessex Gate Retail Park 4, BH15 3TE Poole, England, GB
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See what reviewers are saying
We came to view sofas first time a week before our purchase and we had a great experience with one of your staff, unfortunately cannot remember his name. Tall gentleman with dark skin - he showed us... See more
Company replied
We purchased a Great La-Z-Boy Chair, hopefully! Fortunately, I spotted the chair by accident in the showroom. I would have liked to have had more information on the range of available La-Z-Boy chai... See more
Company replied
Excellent choice of settees in the Poole showroom, blend of all styles. The lady (Sally Anne) that served us was first rate, not a pushy sales person like some, she was knowledgeable, even though she... See more
Company replied
Company details
- Sofa store
- also in
- Furniture Accessories
- Home Furniture Shop
- Homewares Shop
- Living room shop
- Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Wessex Gate Retail Park 4, BH15 3TE, Poole, England, United Kingdom
4.8
Excellent
3k reviews
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Excellent service.
2 July 2026
Reply from Sofology - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent service from start to finish…
Excellent service from start to finish nothing was too much trouble.
Everything explained through each step of ordering and delivery.
A shout out to Martin who helped us, what a great guy, asset to sofology at Poole.
28 June 2026
Reply from Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very helpful salesman
Very helpfulstaff. Plenty of choice. Nice welcoming showroom and a coffee included looking forward to receiving our new sofa and chair shortly.
Susan Hall nee Denton
27 June 2026
Reply from Sofology - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - Poole
Hi there, thank you for your review. Another great review for Martin; we will make sure to pass this on! Have a nice day.
Very helpful staff
18 June 2026
Reply from Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Helped by a lovely lady called Irena
Helped by a lovely lady called Irena, very relaxed service and no pressure to buy. Made sure we were entirely sure on what we wanted, giving advice when required.
13 June 2026
Reply from Sofology - Poole
Hi there, thank you for your review. Another great review for Irena, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Poole
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Reply from Sofology - Poole
Thanks for this review. We appreciate you sharing it with others!
Sofology Poole branch
Poole branch. Amazing service, no hard sell, super speedy delivery. Delivery lads were fantastic. No issues, cheerful.
Great communication re delivery.
21 June 2026
Unprompted review
Reply from Sofology - Poole
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Good customer service and help
7 June 2026
Reply from Sofology - Poole
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Reply from Sofology - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - Poole
Hi there, thank you for your review. Another great review for Martin, we will make sure to pass this on! Have a nice day.
Good experience selecting two new…
Good experience selecting two new sofas. Good ranges and able to order in a large range of fabric finishes. Helpful staff, but allowed to browse without pressure.
6 June 2026
Reply from Sofology - Poole
Thank you for awarding us 5 stars Melanie :-)
Very helpful staff and very informative.
8 June 2026
Reply from Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Everything I've had any queries or…
Everything I've had any queries or problems its been handled swiftly and professionally
6 June 2026
Reply from Sofology - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - Poole
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Browse Without Pressure - Questions Answered on Request
Wandered in to the store knowing what we were looking for. Colour/style/fabric, etc. Approached by a staff asking if you need help don't hesitate to ask. No pressure on us. No following you around. Once we found the sofas we wanted then we asked for more information which was given and our questions answered. We confirmed the sale and was given all the options available and lead time on delivery.
4 June 2026
Reply from Sofology - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Good quality sofas, helpful staff member.
Good quality sofas, helpful and knowledgeable member of staff.
3 June 2026
Reply from Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
I have already done this review
I have already done this review. The staff in the show room couldn't have been more helpful. All the times I called in and couldn't decide they were very patient.
2 June 2026
Reply from Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Poole
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
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