SoftMall Reviews 1,229

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the purchase process to be seamless and easy, with instant delivery of instructions and download links. The instructions provided were often clear and easy to follow, allowing users to get their software up and running quickly. Reviewers consistently praised the customer service for being responsive, helpful, and providing excellent support, especially when issues arose. However, some people experienced difficulties with product activation or found that the product they received was not suitable for their needs, sometimes due to incorrect product descriptions. A few customers also reported slow response times from customer service or a lack of communication, leading to frustration.

What people talk about most

Product

Consumers find the product to be ambiguous, with some reviewers expressing satisfaction with its... See more

Customer service

Customers had positive experiences with customer service, with many praising the prompt, helpful, and... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers praising prompt and helpful... See more

User experience

Clients share ambiguous opinions on user experience, with many reviewers expressing satisfaction with the... See more

Instructions

Reviewers highlight positive aspects of instructions, with many finding them crystal clear and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great value for money, purchased 5 copies of MS Office 24, one of which was for Mac. All installed easily and worked fine. Did get a problem with one of them after about 3 months when it suddenly de... See more

Rated 5 out of 5 stars

After spending lots of time researching Softmall and thinking was I about to be scammed, I couldn't have been any more wrong. I purchased Office 24 pro edition. The whole process was seamless and ve... See more

Rated 5 out of 5 stars

Been looking to replace aging office version. Was sceptical of too good to be true prices. However, decided to give them a try on basis of money back offer. Purchase was easy, download instructions v... See more

Rated 5 out of 5 stars

I had downloaded & installed Office 2024 that I had just purchased online from SoftMail, but I was struggling to activate it. I had tried to follow the online instructions, but came to a dead end. Aft... See more


Company details

  1. #17 of 33 best companies in Computer Software Shop

Written by the company

Software Kingdom Ltd is an established registered UK company where we specialize in selling computer parts and software. The company was founded in 2015 and during this time we have built up a solid foundation of knowledge and a reputation for high quality service within the computer industry.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good price for software

I purchased Microsoft Office for Mac but couldn't get it to install. I emailed and was sent instructions to install the apps and then product key. Now all working.

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Windows 11 Pro (2nd purchase from SoftMall)

Returning customer after great support following a previous purchase. Purchased Windows 11 Pro this time but experienced difficulties registering the product due to a Microsoft error message. Contacted SoftMall, who promptly sent replacement key that activated immediately. Great support and keen price. Thank you Paul for your speedy resolution.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and good value for money

Out of several MS Office software outlets available on the web, this one provides an excellent price and reliable service. Last but not least the installation and licencing instructions plus URLS were, for once, easy to follow. Indeed they worked first time.

23 March 2025
Unprompted review
Rated 1 out of 5 stars

Useless

Useless! Can't install - customer service no help!
Brought a key via Groupon for Office 2024 on a Mac. Couldn't install it, went to the online chat who said they would be in-touch via email. Has been 2 and a half weeks - heard nothing. Been on chat again with the same response. Called the support number which is automated so didn't help either. Waste of money! I don't usually leave bad reviews, but this has been such a bad experience.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

I hesitated to buy this as it’s a lot…

I hesitated to buy this as it’s a lot cheaper than most suppliers but it worked out just fine. I’m not that IT literate but with a bit of lateral thinking I managed to install Microsoft Office and got it working without too many problems, I was well chuffed!

2 March 2025
Rated 5 out of 5 stars

Simple and straightforward

Got the Groupon coupon. Easy to redeem. Instant response from SoftMall with fully detailed instructions. Followed these and a few minutes later the software was installed

1 March 2025
Rated 5 out of 5 stars

I installed the software and had…

I installed the software and had trouble activating it, following the online help from Paul (who was very understanding and patient) I solved my problem on a Windows 10 machine, I followed the same instructions on a Windows 11 machine and no problems. Highly delighted.

28 February 2025
Rated 5 out of 5 stars

⭐️ 10/10 Service from Paul – Fast, Helpful & Patient!

I was really stressed about getting Microsoft Office set up on my Mac, but PAUL was incredibly helpful from start to finish. He responded so quickly to every question, guided me through the entire process step by step, and made sure everything was working perfectly in the end. His patience and clear instructions made a huge difference, and I truly appreciate his support. I highly recommend SoftMall.co.uk, especially thanks to Paul’s outstanding customer service!

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I had an issue with my new PC which had to be returned to Lenovo for a replacement motherboard. On re-installing Office once repaired I encountered an activation error. I contacted Paul who had me back up and running within a couple hours. Customer service far beyond expectation, highly recommend.

7 February 2025
Unprompted review

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