Software Advice Reviews 674

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and communicative approach, often highlighting their ability to understand specific needs and provide tailored recommendations. The service is frequently described as excellent, efficient, and a significant time-saver, simplifying complex processes and making it easy to find suitable solutions. Many people appreciate the personalized support and the overall positive user experience. However, some customers reported dissatisfaction with the customer service and contact process. Issues included difficulty reaching support, slow response times, and instances where their scheduling preferences were not respected, leading to unwanted calls. A few people also found certain software features to be unintuitive or lacking in essential functionalities.

What people talk about most

Staff

Clients share positive opinions on staff, often highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often highlighting helpful and knowledgeable interactions.... See more

User experience

Consumers generally find the user experience to be positive, highlighting ease of use and helpfulness. Many... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the professionalism,... See more

Technology

Customers consistently note positive experiences with technology. Many reviewers appreciate the helpfulness... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers appreciated the initial outreach and fast... See more

Based on these reviews

Rated 4 out of 5 stars

Searching for EHR software was made easier as I could find a lot of information in one place. After somewhat disappointing initial recommendations, they got better with a little communication. I us... See more

Company replied

Rated 4 out of 5 stars

They gave good recommendations. Just keep in mind they will not suggest companies that do not pay them, so make sure you don't miss any major players in a respective field. Friendly as well.

Company replied

Rated 5 out of 5 stars

The team was helpful, communicative and took time to understand what we were looking for. We were given several options. A few were what we wanted, and some helped us discover other options that were... See more

Company replied

Rated 5 out of 5 stars

Software Advice was a true find. We were looking to contract with a CRM+ system for our performing arts non-profit that we could afford and found the choices daunting or too expensive. These folks hel... See more

Company replied


Company details

  1. Review site
  2. Media company

Written by the company

Software Advice simplifies software buying. Through 1-on-1 conversation and trusted insights, industry-specific advisors guide buyers to top software options in as little as 15 minutes (and it’s 100% free). Founded in 2005, Software Advice has helped nearly 900,000 businesses find the right software for their specific needs. Software Advice also features over 1.5 million verified user reviews to ensure people feel confident in their technology decisions. For more information, visit softwareadvice.com.


Contact info

4.1

Great

TrustScore 4 out of 5

674 reviews

5-star
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1-star

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

APS payroll

I am now using a program recommended by them. It has worked very well for us.

5 December 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Hi Kaye,

Thanks for leaving us such a wonderful review. We’re so happy you had a great experience with Software Advice, and we look forward to assisting you again whenever you need us.

Rated 5 out of 5 stars

It was great

It was great! Got what i was looking for and all setup with House Call Pro! Fantastic experience!

24 November 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Hi Shaun,

Your feedback made our day! We’re glad Software Advice could help you find the right solution. Thank you for your support—it inspires us to do even better.

Rated 5 out of 5 stars

Thanks for the is information to me I'm…

Thanks for the is information to me I'm very happy

4 December 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Hi Sesan,
We really appreciate you taking the time to share your review. It means a lot to us to know that Software Advice was able to support you in your journey. Thanks for trusting us!

Rated 5 out of 5 stars

Just the right fit for my practice…

James took the time to ask specific questions about my practice, gave me options with links to look at their websites and ratings and I knew before I even talked to RXNT that I would probably go with them.

10 November 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Hi Cynthia,

Your feedback made our day! We’re glad Software Advice could help you find the right solution. Thank you for your support—it inspires us to do even better.

Rated 5 out of 5 stars

Love for you

Love for you

3 December 2025
Unprompted review
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Reply from Software Advice

Hi Khalid,

We really appreciate you taking the time to share your review. It means a lot to us to know that Software Advice was able to support you in your journey. Thanks for trusting us!

Rated 3 out of 5 stars

Good Recommendations but Assertive Follow up

Based on some initial requirements gathering, they made suggestions of a few different vendors we could consider, and arranged for representatives from those vendors to reach out and begin the sales and demonstration process. My only drawback really was that our shopping and decision process for the new software was lengthy, and Software Advice sent numerous automated emails throughout that time span, asking for updates or if we'd made a decision. Even after telling individual reps that we had put things on hold until the next quarter, the automated follow up emails still came through. This was not a bad experience, but the number of emails was mildly irritating.

1 December 2025
Unprompted review
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Reply from Software Advice

Hi!
We really appreciate you taking the time to share your review. It means a lot to us to know that Software Advice was able to support you in your journey. Thanks for trusting us!

Rated 5 out of 5 stars

Listened to my needs and so friendly…

Listened to my needs and made appropriate recommendations. Did some of the legwork for me. Super helpful and great customer service!

27 October 2025
Unprompted review
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Reply from Software Advice

Hi Christina!

Your feedback made our day! We’re glad Software Advice could help you find the right solution. Thank you for your support—it inspires us to do even better.

Rated 5 out of 5 stars

They provided an excellent service

They provided excellent products, narrowed down to what categories I was looking for. Very helpful and professional!

1 October 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Hi Rob!

Your feedback made our day! We’re glad Software Advice could help you find the right solution. Thank you for your support—it inspires us to do even better.

Rated 5 out of 5 stars

I submitted a request and got a quick…

I submitted a request and got a quick response. I was given three relevant solutions and I chose one of them.

4 November 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Hi Kelley!

Your feedback made our day! We’re glad Software Advice could help you find the right solution. Thank you for your support—it inspires us to do even better.

Rated 5 out of 5 stars

It was a pleasure to work with Ibi.

It was a pleasure to work with Ibi.
He did a good job qualifying the software most aligned with my company's needs. Very responsive and saved me time doing my own research. I was familiar with only one of the five he recommended. Turns out there are several of the five that we are now actively considering. Good job Ibi and Software Advice.

18 November 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Hi Kevin,

We really appreciate you taking the time to share your review. It means a lot to us to know that Software Advice was able to support you in your journey. Thanks for trusting us!

Rated 5 out of 5 stars

Great company without all the sales gimmicks.

As the new QA Manager for a small MRO,we needed a new QMS software program. Software Advice was instrumental in locating the perfect fit for our company. This company provides the perfect support and does not try to sell you on products you don't need. They gave us three companies and glad to announce that all 3 were legit and actually have just signed a partnership with one. I would have never found the one without Software Advice's assistance. The follow up was also very professional.

20 November 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Hi Robert!

Your feedback made our day! We’re glad Software Advice could help you find the right solution. Thank you for your support—it inspires us to do even better.

Rated 5 out of 5 stars

Software Advice very helpful…

Software Advice help us narrow the field with useful tools and information to evaluate our options. They even scheduled interviews with out top selections. EZ and very helpful.

18 November 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Hi Linda,

Thank you so much for your kind words! We’re thrilled to know you had a positive experience with Software Advice. Your feedback keeps us motivated to keep improving and helping customers like you.

Rated 1 out of 5 stars

Huge mistake. Avoid like the plague

Our experience with this company has been deeply disappointing. We paid a significant amount of money for their e-prescribing services, specifically to support DEA-required features. Despite repeated requests and multiple attempts to resolve the issue, they never provided the necessary components for us to issue controlled substance prescriptions as promised.

We reached out many times seeking clarification and support, but the problems were never fixed. Ultimately, we had no choice but to switch to another provider in order to meet our clinical and legal responsibilities. Even after the service was never delivered as contracted, we were informed that we could not receive a refund.

This has been a costly and frustrating experience, and I cannot recommend this company to other practices seeking reliable e-prescribing support.

18 November 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Hi Melanie,

Thanks for taking the time to share your feedback. However, it seems like this review might be intended for another business. Software Advice does not make or sell any software; we offer a service to people who are looking to narrow down their options when shopping for software.

We encourage you to direct your feedback to the appropriate company on Trustpilot to ensure it reaches the right audience.

Rated 5 out of 5 stars

You outline what you are looking for…a CRM solution

You outline what you are looking for and they search the market and offer recommendations

6 November 2025
Unprompted review
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Reply from Software Advice

Hi Philip,
Thanks for leaving us such a wonderful review. We’re so happy you had a great experience with Software Advice, and we look forward to assisting you again whenever you need us.

Rated 5 out of 5 stars

Software Advice Made my Search easy!

Software Advice provided my organization with several softwares to review when we were searching for a replacement for Donor Express. They were available to provide assistance and made a stressful task easy! We chose one of the softwares they had suggested!

5 November 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Hi Melissa,
Thank you for sharing your feedback. We’re excited to hear that you find our partnership valuable. We hope to serve you again!

Rated 2 out of 5 stars

Very glitching and at time very slow to respond

This software has so much potential, if it was not for it being so glitching and slow to respond at times. Support is quick to respond, but there is very rarely a solution to the problems.

Very frustrating and disappointing.

3 November 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Hi Rick,
Thanks for taking the time to share your feedback. However, it seems like this review might be intended for another business. Software Advice does not make or sell any software; we offer a service to people who are looking to narrow down their options when shopping for software.
We encourage you to direct your feedback to the appropriate company on Trustpilot to ensure it reaches the right audience.

Rated 5 out of 5 stars

Software Advice gives great recommendations.

Software Advice collected info on my needs and made great recommendations on software to review.

16 October 2025
Unprompted review
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Reply from Software Advice

Hi Fred!

Thank you for sharing your feedback. We’re excited to hear that you find our partnership valuable. We hope to serve you again!

Rated 5 out of 5 stars

Great Customer service and help!

Adam at Software Advice was very helpful, thorough, listened to what our firm needed and gave me the best options for us.

17 October 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Hi Kristen,
Thank you for sharing your feedback. We’re excited to hear that you find our partnership valuable. We hope to serve you again!

Rated 5 out of 5 stars

Lightning Step and Team are awesome

Our experience with Lightning Step has been exceptional. The platform is user-friendly, efficient, and designed with behavioral health providers in mind. Their customer support team is responsive and knowledgeable, always going the extra mile to ensure smooth implementation and daily operations. Lightning Step has truly streamlined our workflow and improved our ability to serve clients with excellence. Highly recommend to any organization looking for an all-in-one solution.

14 October 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Hi Emily,
Thanks so much for taking the time to share your positive experience with us. We're thrilled to hear that you find it easy to share your thoughts about the software you used.

Rated 1 out of 5 stars

Nonsense service

On festival session all support team gone to holiday marg ERP
Can't recieve call

20 October 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Hi Yogesh,
Thank you for your feedback. We apologize for the inconvenience during the festival period. We’re working to improve our support availability. Please contact us at followup@softwareadvice.com and give us a chance to assist you.

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