Software Advice Reviews 673

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and communicative approach, often highlighting their ability to understand specific needs and provide tailored recommendations. The service is frequently described as excellent, efficient, and a significant time-saver, simplifying complex processes and making it easy to find suitable solutions. Many people appreciate the personalized support and the overall positive user experience. However, some customers reported dissatisfaction with the customer service and contact process. Issues included difficulty reaching support, slow response times, and instances where their scheduling preferences were not respected, leading to unwanted calls. A few people also found certain software features to be unintuitive or lacking in essential functionalities.

What people talk about most

Staff

Clients share positive opinions on staff, often highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often highlighting helpful and knowledgeable interactions.... See more

User experience

Consumers generally find the user experience to be positive, highlighting ease of use and helpfulness. Many... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the professionalism,... See more

Technology

Customers consistently note positive experiences with technology. Many reviewers appreciate the helpfulness... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers appreciated the initial outreach and fast... See more

Based on these reviews

Rated 4 out of 5 stars

Searching for EHR software was made easier as I could find a lot of information in one place. After somewhat disappointing initial recommendations, they got better with a little communication. I us... See more

Company replied

Rated 4 out of 5 stars

They gave good recommendations. Just keep in mind they will not suggest companies that do not pay them, so make sure you don't miss any major players in a respective field. Friendly as well.

Company replied

Rated 5 out of 5 stars

The team was helpful, communicative and took time to understand what we were looking for. We were given several options. A few were what we wanted, and some helped us discover other options that were... See more

Company replied

Rated 5 out of 5 stars

Software Advice was a true find. We were looking to contract with a CRM+ system for our performing arts non-profit that we could afford and found the choices daunting or too expensive. These folks hel... See more

Company replied


Company details

  1. Review site
  2. Media company

Written by the company

Software Advice simplifies software buying. Through 1-on-1 conversation and trusted insights, industry-specific advisors guide buyers to top software options in as little as 15 minutes (and it’s 100% free). Founded in 2005, Software Advice has helped nearly 900,000 businesses find the right software for their specific needs. Software Advice also features over 1.5 million verified user reviews to ensure people feel confident in their technology decisions. For more information, visit softwareadvice.com.


Contact info

4.1

Great

TrustScore 4 out of 5

673 reviews

5-star
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1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I am the Treasurer on the Board of a…

I am the Treasurer on the Board of a small HOA (less than 25 units), looking for a software solution for our accounting and Association records. I found Software Advice with their summary info and online ratings to be very helpful. But what really saved me hours and hours of additional research was talking to a Software Advisor who narrowed down my choices and helped me focus on just selected software that matched my needs and budget.

24 February 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Thank you for your feedback. We're glad we were able to help you narrow down options.

Rated 5 out of 5 stars

Software Advise quickly identified more options

Software Advise quickly identified 3-4 applications I wasn't aware of which helped us ensure we did a thorough review of available options.

15 November 2024
Unprompted review
Software Advice logo

Reply from Software Advice

Thank you for sharing your feedback.

Rated 5 out of 5 stars

I have nothing but good things to say…

I have nothing but good things to say about my experiences with Software Advice. We need to make a change in software but are very inexperienced. Our rep Ryan has spent a considerable amount of time explaining the software buying process and products. I feel like we are getting solid information that will allow us to make an informed decision, not just a stab in the dark.
Getting this type of support and followup is rare these days. Our team feels much more confident.

14 February 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Thank you for sharing your feedback. We’re excited to hear we're helping you make an informed decision.

Rated 5 out of 5 stars

What made my experience great was the…

What made my experience great was the quick response from this team and then I had multiple companies reaching out to me with offers without me having to type repeated information. These companies were solid and already had proposals ready because of the nature of their business but mostly because they were prepared after my one phone conversation with Software Advice.

3 February 2025
Unprompted review
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Reply from Software Advice

Thanks so much for your feedback. Glad we could help!

Rated 5 out of 5 stars

Extremely efficient and easy to use

Extremely efficient and easy to use! Received an immediate call from Ryan who was helpful, professional, knowledgeable in understanding my needs and getting me exactly what I was looking for! Had demos scheduled with a shortlisted group of softwares within 24 hours.

28 January 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Thanks for your feedback.

Rated 5 out of 5 stars

Great service

Great service. Very helpful. Very knowledgeable. Great follow up

30 January 2025
Unprompted review
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Reply from Software Advice

Thanks for your feedback.

Rated 1 out of 5 stars

requires verification which does not work

I wrote a review, after a day I get some email that i need to "identify my identity" which sends me to a website which loops from the question if I have a linkedin account to the page that i need to validate my identity. I think they have a deal with companies that they "review" to just publish positive reviews.

24 January 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Thank you for bringing this to our attention. At Software Advice, we ensure all reviews undergo a thorough QA process, regardless of rating. Our site contains both positive and negative reviews, and ratings do not influence whether the review will be published.

Each reviewer is researched by our team of experts to confirm authenticity, and an email is sent if further identity proof is needed, such as a LinkedIn link. I’d encourage you to reach out to our team at reviews@softwareadvice.com so we can help ensure your review passes our QA check.

For more information on our requirements for reviews publication, please check our guidelines and FAQs (https://www.softwareadvice.com/legal-page/reviews-faqs/).

Rated 5 out of 5 stars

Personalized service

I was not expecting to receive a phone call and a list of personalized recommendations based on our company's needs, but it was a huge help. That alone saved me hours of time I would have spent researching and trying to find software solutions on my own. Within a few days I had already met with and seen demos for 3 different software packages that will work for our business. Thank you!

17 January 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Thanks for your feedback, we're glad you found our recommendations helpful.

Rated 5 out of 5 stars

Asked the right questions

I greatly appreciated the help that I received from Crystal. She knew what questions to ask me to help me understand the best software options, apps, and card readers for my church's upcoming fundraiser. She saved me so much time and energy. I can't thank her enough.

18 January 2025
Unprompted review
Software Advice logo

Reply from Software Advice

Thanks for your feedback!

Rated 5 out of 5 stars

Amazed

Housecall pro gives outstanding customer service. They want you to feel comfortable with their software, meaning that you know how to use all the cool features. They have a great response team in case you ever need anything or in case you're having trouble understanding their software. I totally recommend Housecall Pro for business starters.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Software Advice was invaluable

Software Advice was invaluable when I was not even sure what I was looking for!

16 December 2024
Unprompted review
Software Advice logo

Reply from Software Advice

Thank you for your feedback. It's great to hear you found our service invaluable.

Rated 5 out of 5 stars

The Software Reviewers are Excellent

The Software Reviewers were exceptionally helpful & took the time to review & compare several Electronic Medical Records (EMR) platforms based on my specific criteria. They then created a top 5 list of the platforms meeting our specific needs. They even arranged demos for the platforms, saving a ton of time. And this entire service was shockingly free!!! I would have willingly paid for the service given how much time & effort it saved me. We selected our new EMR, which was the one that was recommended as #1 by the Reviewers. We have since implemented it & so far we couldn't be happier with their recommendations & the choice we made based on that. If you are looking at implementing a new platform or software program, I would highly recommend using Software Advice. They will save you a ton of time & effort & select the best platform based on your specific needs & wants. I will absolutely use them again if I even need another platform. Thanks so Much!

28 October 2024
Unprompted review
Software Advice logo

Reply from Software Advice

Thanks so much for your feedback, Jeannie. I'm glad we saved you time and effort and you were able to find the best software for your needs.

Rated 5 out of 5 stars

Software Advice was extremely helpful

Using Software Advice made my job of selecting a new software easy. Software advice sent me great solutions for my use case. I only had to share what I needed once and all of the vendors I spoke to knew what I needed and when I was looking to have it launched.
The follow up from Software Advice made my company feel valued.
I would recommend using them for any software project.

4 November 2024
Unprompted review
Software Advice logo

Reply from Software Advice

Thanks so much for your feedback. Our goal is to match businesses like yours with relevant software solutions and I'm glad you found our service helpful.

Rated 1 out of 5 stars

Shady shady shady

"Enter this basic information to get a list of the software that suits your needs."

- proceeds to enter information, including email address.

"Great! Now schedule a call with us so our sales team can strongarm you into a purchase."

What a shady dealing tactic. I NEVER signed up to speak with your salesman, I signed up for a list to be sent to my email.

13 January 2025
Unprompted review
Software Advice logo

Reply from Software Advice

We appreciate your feedback. Our advisor service is set up to provide helpful introductions between software buyers and providers who best meet their needs. As a follow up to requesting a list of software, our advisors get in touch with buyers to understand their requirements and help them narrow down available options. We’re sorry if the experience didn’t meet your expectations.

Rated 1 out of 5 stars

SCAM - do not get roped in

Do not get roped into this dupe of a service. Over 90% of the leads we received were invalid. We requested a refund several times - they make it very difficult so you get worn down and move on. We tried for several months and invested thousands of dollars. I do not think one lead turned out for us. We tried to work with them and we were quire earnest in our attempt. End of day this is a well dressed scam. Please do not waste your money. You want leads this is not the way forward.

6 November 2024
Unprompted review
Software Advice logo

Reply from Software Advice

We appreciate your feedback and are sorry to hear you were unsatisfied with the quality of the leads received. We strive to match software providers with companies that would most benefit from their offering. This matter is being addressed internally, and our teams will be in touch with you shortly.

Rated 1 out of 5 stars

My review of a software was honest

My review of a software was honest, complete, respectful and helpful, but I haven’t heard back from them. So, if I didn't hear back, it's because they didn't publish my review. So, if they didn't, I can only assume that they are being paid by the software and they are not independent and unbiased. So, you will keep buying software you shouldn't because you cannot rely on those website to get honest reviews.

25 October 2024
Unprompted review

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