Amazing work - 2 pairs of favourite jeans threadbare and torn on inner thigh, would once have thrown out, now given new life. And a popper fixed and perfectly matched to others on a fleece. Cheaper... See more
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Review summary
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Reviews shaping this summary
My (Levi) jeans were shredding at the inner thigh area (apparently the anatomical word is inappropriate!) but otherwise fine. I resented binning them and forking out for new ones. So I used SoJo to r... See more
Company replied
I trust the wonderful SOJO tailors with all my clothing alterations - from taking up trousers, taking in my skirts, trousers and dresses. They also tailored my sequin dress for my wedding to perfectio... See more
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Very happy with my experience all round, from the help from Rita in Selfridges who pinned/measured my clothes, to the work itself carried out by Gianni. The alterations are perfect and the prices were... See more
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Company details
Written by the company
SOJO is the clothing repairs and alterations platform dedicated to making your clothes work for you.
Contact info
London, London, London, United Kingdom
- support@sojo.uk
- sojo.uk
4.8
Excellent
508 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 45% of negative reviews
Typically replies within 1 week
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It would be 5 stars if I was just…
It would be 5 stars if I was just reviewing the alterations, which are perfect as always. However, I received the blazer and trousers back in a very creased condition. When I sent them they were in perfect, brand new condition, exactly as I received them from the retailer. Very disappointing that I will now have to pay to have them pressed.
16 September 2026
Unprompted review
Reply from SOJO
Hi Paul,
Thank you so much for your review, we truly appreciate your support! We're sorry your blazer and trousers arrived creased. Professional re-pressing isn't a service we're able to offer just yet, but we truly appreciate the feedback and will keep it in mind as we look at how we can improve.
Kindly,
The SOJO Team ⭐
Perfect cashmere repair
Inga has saved my cashmere scarf from the bin after the moths got it - the darning and yarn quality is excellent and I couldn't be happier with it.
Thank you Inga :)
14 September 2026
Unprompted review
Reply from SOJO
Hi Victoria,
Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Inga too.
Kindly,
The SOJO Team ⭐
Fast turn around and a beautifully…
Fast turn around and a beautifully repaired tear to my jumpsuit. Thank you so much you very talented superstar.
14 September 2026
Unprompted review
Reply from SOJO
Hi there,
Thank you so much for your review, we truly appreciate your support!
Kindly,
The SOJO Team ⭐
great website and perfect service with…
great website and perfect service with the best quality alterations - even for basic jean hems or really complex stuff - so much better than generic ones at dry cleaners etc
12 September 2026
Unprompted review
Reply from SOJO
Hi there,
Thank you so much for your review, we truly appreciate your support!
Kindly,
The SOJO Team ⭐
Shocking repair
Shocking repair! There was a tiny hole in my suit jacket. The stitching on the repair covers about 5 times the size of the hole, is raised and not an accurate colour match. They have ruined an expensive Paul Smith suit.
11 September 2026
Unprompted review
Reply from SOJO
Hi Lee,
Thank you for your review. We welcome feedback from our customers, so that we can constantly improve our services. We would love to explain our perspective of your booking, just for your clarity, and for the clarity of others.
When you booked your repair online, you selected our "Suiting Hole Repair" service with the "Machine Darning" subservice, for a single hole of 0-1cm on the right lower sleeve, which was exampled with imagery on our booking flow. This was completed exactly as specified and passed our quality check before being returned to you.
Machine darning is a mending technique that reinforces and closes a hole by stitching new thread densely on top the damaged area to prevent further damage. It's a strong, durable repair, and by its nature it does leave a visible texture. This is different from an invisible re-weaving service, which we have never offered on suiting at SOJO.
We can see how your repair might come as a surprise to you if invisible repair was what you were expecting, and we apologise for any frustration that's caused.
In response to your feedback, we are currently reviewing our imagery and descriptions around machine darning on suits, so that we can help future customers make even more informed decisions on their repairs before booking.
Thank you again.
Best,
The SOJO Team ⭐
Really good service all around
Really good service all around. I wanted my new trousers shortened slightly and Inga did a great job.
7 September 2026
Unprompted review
Reply from SOJO
Hi Mr Williams,
Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Inga too.
Kindly,
The SOJO Team ⭐
Absolute Heroes
Sent off a Paul Smith t-shirt with a hole in it with a heavy heart, thinking I may as-well send it but already thinking it was beyond salvation and would just sit in the back of my wardrobe miserably for years. I received it back and honestly am so thrilled with the work done by the tailor, Anca, who has tucked the hole neatly away. You wouldn't know it's there, it's just a tiny little dimple on my arm that I'm actually growing quite fond of. Got a compliment on the t-shirt yesterday while waiting for the train and my first instinct was to show off the superb repair on it :D Fantastic service with an admirable mission well worth supporting!
1 September 2026
Unprompted review
Reply from SOJO
Hi Joseph,
Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Anca too.
Kindly,
The SOJO Team ⭐
Brilliant alterations!!
Absolutely thrilled with my Damson Madder alterations. Finally my favourite clothes don't swamp me. This is such a wonderful initiative - exactly what we need in this wasteful world. Thank you so much!
4 September 2026
Unprompted review
Reply from SOJO
Hi Isabel,
Thank you so much for your review, we truly appreciate your support!
Kindly,
The SOJO Team ⭐
Friendly and competent Staff
Friendly and competent Staff, amazing alteration done in short time, highly recommend them
D.
23 August 2026
Unprompted review
Reply from SOJO
Hi Daisy,
Thank you so much for your review, we truly appreciate your support!
Kindly,
The SOJO Team ⭐
Great in store experience and speedy…
Great in store experience and speedy tailoring. Item was perfect when returned. Thanks Filiz who altered my damson madder top.
11 August 2026
Unprompted review
Reply from SOJO
Hi Rose,
Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Filiz too.
Kindly,
The SOJO Team ⭐
Perfectly tailored
Perfectly tailored! Send via post and they smashed it out the park! So happy i can wear my favourite skirt again!
And they gave me back my big gold safety pin back! Yay!
Thank you to my tailor Anet!
14 August 2026
Unprompted review
Reply from SOJO
Hi Millie,
Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Anca too.
Kindly,
The SOJO Team ⭐
Reply from SOJO
Hi Nicola,
Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Charlotte too.
Kindly,
The SOJO Team ⭐
Reply from SOJO
Hi Helen,
Thank you so much for your review, we truly appreciate your support!
Kindly,
The SOJO Team ⭐
I’m currently housebound so using time…
I’m currently housebound so using time to organise my clothes annoyingly now have curvature to spine and lost weight so I either sell clothes or have my favorites adapted. Once a month I will send and item to the weary team. Latest was a Blazer which I love I included my fussy instructions. When then received blazer I received a polite email along the lines of “you sure you want that done 😇 ? From Amy. Received the blazer back Marius had done the work. It was perfect.
10 August 2026
Unprompted review
Reply from SOJO
Hi Phil,
Thank you so much for your review, we truly appreciate your support! Please rest assured would never be weary of your orders. We will happily pass your praise along to Amy and Marius too.
Kindly,
The SOJO Team ⭐
Very happy with my zip repair through…
Very happy with my zip repair through Reformation as a FWB. Ayla at SOJO looks like she carefully replaced the zip and the repaired the snagged fabric (which was causing the zip to snag in the first place). Zip runs smoothly so very happy!
21 August 2026
Unprompted review
Reply from SOJO
Hi Gabriella,
Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Ayla too.
Kindly,
The SOJO Team ⭐
Absolutely first class!
Absolutely first class - expert work which completely restored my favourite suit trousers. I was delighted with the repair, and the turnaround time was great too, really quick.
19 August 2026
Unprompted review
Reply from SOJO
Hi Bryn,
Thank you so much for your review, we truly appreciate your support!
Kindly,
The SOJO Team ⭐
The service is so easy to arrange
The service is so easy to arrange, and repairs always come back with great attention to detail.
3 August 2026
Unprompted review
Reply from SOJO
Hi Anna,
Thank you so much for your review, we truly appreciate your support!
Kindly,
The SOJO Team ⭐
I’ve had the most incredible experience…
I’ve had the most incredible experience with SOJO. I ripped my favourite dress and found SOJO online - so simple, package up your dress, send it over and they do the rest. My dress has been fixed and looks brand new, and I received it so quickly! 1000% will use again!
17 August 2026
Unprompted review
Reply from SOJO
Hi Gabriella,
Thank you so much for your review, we truly appreciate your support!
Kindly,
The SOJO Team ⭐
Jawan
Jawan fixed three pieces of clothes and did a wonderful job for my trousers, slip, and a summer dress. He is skilled and professional and funny. I had a wonderful experience at SOJO Selfridges.
8 August 2026
Unprompted review
Reply from SOJO
Hi Fuyu,
Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Jawad too.
Kindly,
The SOJO Team ⭐
Thanks to Marius at sojo
Thanks to Marius at sojo who took up my Margaret Howell cords perfectly! Item was sent by post and returned within a week to my home in a very rural area. Very happy.
13 August 2026
Unprompted review
Reply from SOJO
Hi Karen,
Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Marius too.
Kindly,
The SOJO Team ⭐
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