SOJO Reviews 

508
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing repairs and alterations, noting that garments return expertly fitted, meticulously finished, and looking brand new. People also genuinely appreciate the incredibly helpful staff and the quick, convenient service provided both in-store and online, making the entire customer journey smooth and enjoyable. Some reviewers were not happy with occasional quality issues, noting poor alterations, damaged garments, or even lost items during the process. A few individuals also mentioned minor inconveniences regarding return packaging or occasional mistakes involving specific inner waistband stitching details.

What people talk about most

Service

Clients share positive opinions on service, frequently praising the fast turnaround times, professional... See more

Product

Reviewers mention positive feedback about product, expressing deep satisfaction with expertly tailored... See more

Quality

People report positive experiences with quality, expressing high satisfaction with expert repairs and... See more

Staff

Consumers find staff to be positive, frequently expressing satisfaction with the skilled tailors who handle... See more

User experience

Users describe positive interactions with user experience, highlighting how the app was really easy to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing work - 2 pairs of favourite jeans threadbare and torn on inner thigh, would once have thrown out, now given new life. And a popper fixed and perfectly matched to others on a fleece. Cheaper... See more

Company replied

Rated 5 out of 5 stars

My (Levi) jeans were shredding at the inner thigh area (apparently the anatomical word is inappropriate!) but otherwise fine. I resented binning them and forking out for new ones. So I used SoJo to r... See more

Company replied

Rated 5 out of 5 stars

I trust the wonderful SOJO tailors with all my clothing alterations - from taking up trousers, taking in my skirts, trousers and dresses. They also tailored my sequin dress for my wedding to perfectio... See more

Company replied

Rated 5 out of 5 stars

Very happy with my experience all round, from the help from Rita in Selfridges who pinned/measured my clothes, to the work itself carried out by Gianni. The alterations are perfect and the prices were... See more

Company replied


Company details

  1. Clothing alteration service

Written by the company

SOJO is the clothing repairs and alterations platform dedicated to making your clothes work for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

508 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(508)

309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service by Jawad and Charlene

Amazing service by Jawad and Charlene! Super helpful and very knowledgable, and I’m very happy with the end result

7 August 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Caroline,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Jawad and Charlene too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Fantastic service

Fantastic service!

I sent a Holland Cooper raincoat for a replacement press stud by post on a Monday, I received it back good as new by the Thursday. Will definitely use SOJO again.

6 August 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Vicky,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Gianni did a great job lengthening my…

Gianni did a great job lengthening my trousers and I’m very happy with the result.
Grazie mille!

6 August 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Kay,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Gianni too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Jacket needed sleeves shortening from…

Jacket needed sleeves shortening from the crown (shoulder)
The video consultation gave me the reassurance I needed.

Sending and receiving the jacket was straightforward

The work by Gianni (the tailor) was faultless, so impressed and grateful.

24 July 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Richard,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Gianni too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

The best service ever!

The best service ever!! Jawad is the kindest and most efficient person , so grateful to him !! He fixed my leggings perfectly, and now it’s like it was never torn. Thanks again

5 August 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Racheal,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Jawad too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

I snagged one of my favourite Navy Grey…

I snagged one of my favourite Navy Grey sweaters on a rose and made a hole at the shoulder. I asked for some spare yarn and sent the yarn and jumper to SOJO. It is a perfect repair and the jumper is as good as new. Thank you so much Inga for a fantastic job!

30 July 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi DJ,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Inga too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Received exceptional care and attention…

Received exceptional care and attention from Lara - thank you.
Would highly recommend the SoJo experience.

3 August 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Siobhan,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Lara too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Very happy with my experience all…

Very happy with my experience all round, from the help from Rita in Selfridges who pinned/measured my clothes, to the work itself carried out by Gianni. The alterations are perfect and the prices were affordable in comparison to other services in London. Having the option to have the clothes sent to my address at a small cost was a big plus too!

1 August 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Leoma,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Rita and Gianni too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

charlène dealt with my jeans perfectly

charlène dealt with my jeans perfectly

26 July 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Safi,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Charlène too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Excellent workmanship

I have used SOJO several times for straightforward tasks such as length alterations but this time they had to altered my three maxi dresses which were quite ‘billowy’ and to retain the pockets. I picked them up and today and was very impressed with their job!Thank you Ayla for your amazing work.
It wasn’t cheap but it was worth it.
Will use SOJO again.

26 July 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Ayla too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Great tailoring by Jawad

Great tailoring by Jawad. Always super helpful and an extreme attention to detail! Highly recommend!

25 July 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Saskia,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Jawad too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Great service

The staff in selfridges were very helpful advising me on my alteration. The process was quick and easy and they did a great job!

15 July 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to the Selfridges staff too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

high quality repair

excellent piece of repaire work on a knitted top by Inga.

A bit sad they no longer have the cyclist who picks up and drops off your gear, but the selfridges desk is concenient enough for me.

18 July 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support. Additionally, we are now using Royal Mail for home collections and deliveries if that is preferable for your use!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Thank you Marius for doing a great job…

Thank you Marius for doing a great job on my skirt and the turnaround time was much quicker than expected too! Excellent service all round!

16 July 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Carolyn,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Marius too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Ayla did a fantastic job

Ayla did a fantastic job altering both a dress and some trousers for me! It’s the second time I’ve used SOJO and wouldn’t go anywhere else for alterations - such a great, quick service!

16 July 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Elizabeth,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Ayla too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Invisible mend

Invisible mend , great communication and speedy service on two beloved jumpers. I will definitely use SOJO again, many thanks.

13 July 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Isabelle,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Exactly the alterations I needed

Exactly the alterations I needed, done exact as I asked for. Anca was very efficient and professional. The timing was also 5 stars! Thanks!!

12 July 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Ruth,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Anca too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Very happy with a repair to a nobody’s…

Very happy with a repair to a nobody’s child dress that I wasn’t sure could be repaired as it was a difficult seam. Would 100% recommend to anyone needing repairs or alterations.

30 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Katie,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Ayla and Amy too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

V happy - can actually wear them now!

Really happy with the alteration to my Scanlan Theodore trousers. 3rd time I've used Sojo and they've always done a great job. Would definitely recommend and will be using them again.

1 July 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Rebecca,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

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