SOJO Reviews 

508
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing repairs and alterations, noting that garments return expertly fitted, meticulously finished, and looking brand new. People also genuinely appreciate the incredibly helpful staff and the quick, convenient service provided both in-store and online, making the entire customer journey smooth and enjoyable. Some reviewers were not happy with occasional quality issues, noting poor alterations, damaged garments, or even lost items during the process. A few individuals also mentioned minor inconveniences regarding return packaging or occasional mistakes involving specific inner waistband stitching details.

What people talk about most

Service

Clients share positive opinions on service, frequently praising the fast turnaround times, professional... See more

Product

Reviewers mention positive feedback about product, expressing deep satisfaction with expertly tailored... See more

Quality

People report positive experiences with quality, expressing high satisfaction with expert repairs and... See more

Staff

Consumers find staff to be positive, frequently expressing satisfaction with the skilled tailors who handle... See more

User experience

Users describe positive interactions with user experience, highlighting how the app was really easy to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing work - 2 pairs of favourite jeans threadbare and torn on inner thigh, would once have thrown out, now given new life. And a popper fixed and perfectly matched to others on a fleece. Cheaper... See more

Company replied

Rated 5 out of 5 stars

My (Levi) jeans were shredding at the inner thigh area (apparently the anatomical word is inappropriate!) but otherwise fine. I resented binning them and forking out for new ones. So I used SoJo to r... See more

Company replied

Rated 5 out of 5 stars

I trust the wonderful SOJO tailors with all my clothing alterations - from taking up trousers, taking in my skirts, trousers and dresses. They also tailored my sequin dress for my wedding to perfectio... See more

Company replied

Rated 5 out of 5 stars

Very happy with my experience all round, from the help from Rita in Selfridges who pinned/measured my clothes, to the work itself carried out by Gianni. The alterations are perfect and the prices were... See more

Company replied


Company details

  1. Clothing alteration service

Written by the company

SOJO is the clothing repairs and alterations platform dedicated to making your clothes work for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

508 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(508)

309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shortened sleeve

Shortened sleeve, fits perfectly, looks like new, thanks H. at Sojo

29 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Dominic,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Incredible service, Highly recommend!

I am so grateful to Sojo, Ayla and Amy for their work on my dress! It needed a whole new zip urgently ahead of an abroad wedding and they both went above and beyond to help me. The dress looks brand new and was done quickly, being hand delivered so I had it on time (after the right colour zip took a little longer to come). Genuinely couldn’t recommend the company enough. Big thanks to Ayla for your amazing work and to Amy for your support, help and communication!! Thank you!! ✨

28 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Katie,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Ayla and Amy too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Just had a Margaret Howell mac fixed by…

Just had a Margaret Howell mac fixed by Marius at Sojo- got to say, when darning was suggested as the fix I was sceptical! But it looks amazing I am so impressed. TBF great communication from the team and I had confidence that they’d do a good job from the start - but it’s great to see and is a service i will use again. Thanks v much

27 May 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Kate,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Marius too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Great service

Great service. I sent two dresses to be shortened. One was a simple job but still done to perfection. The other was complicated but also done to perfection.

26 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Marie,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Absolutely brilliant

Anca did a fantastic repair job on my ancient Margaret Howell x Barbour jacket, and Lara was super helpful explaining what they proposed to do and sourcing appropriate fabric. It needed multiple repairs - some of which are visible due to the nature of the damage and the fabric, but they just look really cool, but the majority (rebinding hem, cuffs, pocket edges) look as though that's how it was when I bought it. Entirely new lease of life for my much-loved jacket.

24 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Vivienne,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Anca and Lara too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Perfect service once again with…

Perfect service once again with fantastic alterations on two pairs of trousers. Very speedy aswell! Would definitely recommend.

23 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Great service in-person and online

I was uncertain about which services I'd actually need to properly fit a new suit, so I over-booked multiple.
Jawad, the tailor who pinned me at Selfridges, was an absolute star. Got everything looking great, and didn't take advantage of my ignorance - sent me on my way only with what was needed. The online team then refunded me for the unused services. 10/10, will absolutely be sending them all my clothes for adjustments.

Prime example on how to get repeat business and recommendations to friends & family!

edit: quick thanks to Ayla for the adjustments!

23 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi CT,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Jawad too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Great job by Marius…

Great job by Marius shortening some trousers for me

20 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Emma,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Marius too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Absolutely fantastic job done on Nadine…

Absolutely fantastic job done on Nadine Merabi top and velvet waistcoat. SOJO never disappoints! Alterations to the highest standard!

16 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Anna,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Recommend!

Great communication, quick service and they did a great job tailoring my top!

18 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Jodie,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

5 Star Service

I've used SOJO several times before and they've always given 5 star service. Thanks very much for a great job, Inga. Best Wishes. Simone.

20 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Simone,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Inga too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

My go to for repairs and alterations.

My go to for repairs and alterations.
Tailors are always spot on. No complaints from me 😊
Highly recommend 👌

19 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Daljit,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Jawad did a great job of taking up my…

Jawad did a great job of taking up my trousers, they look and fit so much better, and he worked on them so quickly! Thanks so much :)

11 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Sarina,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Jawad too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Great quality and speedy service

I needed my jeans shortened and the quality of what I received was exceptional. The tailor even recreated the design that was originally on the bottom of my jeans, the jeans have an unusual design of a high hem line, and i was expecting to receive the jeans with a hem line in a low position but the tailor took an extra step and recreated the design. I can't recommend SOJO enough. It was a really quick and simple service to use. I would definitely recommend using SOJO. Thank you.

13 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Natalie,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Speedy service and the most friendly…

Speedy service and the most friendly staff!! Extremely grateful for them repairing my coat so well :)

12 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Beth,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

I used the tailoring service to take up…

I used the tailoring service to take up my damson madder dress
It has arrived back in just a week and I am really pleased with it.
The alteration is perfect the tailors have done an excellent job
So would recommend this service

13 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Sarah,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Very Impressive

What an experience from SOJO !!
I purchased a white playsuit from Reiss in Selfridges which needed alteration. I was not aware that a tailor service was available in house. From the minute I was escorted to the changing room to finish the attention I received was amazing. Filiz the tailor was so articulate with pinning my garment to size. He was patient, polite not to mention the professionalism.
The price charged was very reasonable and I received the item via Royal Mail in good time.
A very happy customer with the finished result. thank you Filiz!

16 May 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Filiz too.

Kindly,
The SOJO Team ⭐

Rated 1 out of 5 stars

Not sure £35 to shorten trousers but to…

Not sure £35 to shorten trousers but to still see the original hem and stitches is value for money.

Being completely honest, I may have been ok with their £20 shorten but didn’t want any discrepancies. I would expect them to inspect and refund if service not required

6 June 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

We are so sorry to hear our service did not meet your expectations.

Our trouser shortening services start at £20, and our £35 charge is specifically for our service to 're-attach the original hem', so that may be why you still see the original hem and stitching, as we have replicated it exactly as before.

Please get in touch with us via our support email, support@sojo.uk, as we would love to understand the miscommunication here, and how we can help.

We truly value the opinions of our customers, so we are looking forward to hearing from you!

Kindly,
The SOJO Team ⭐

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