SOJO Reviews 

507
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing repairs and alterations, noting that garments return expertly fitted, meticulously finished, and looking brand new. People also genuinely appreciate the incredibly helpful staff and the quick, convenient service provided both in-store and online, making the entire customer journey smooth and enjoyable. Some reviewers were not happy with occasional quality issues, noting poor alterations, damaged garments, or even lost items during the process. A few individuals also mentioned minor inconveniences regarding return packaging or occasional mistakes involving specific inner waistband stitching details.

What people talk about most

Service

Clients share positive opinions on service, frequently praising the fast turnaround times, professional... See more

Product

Reviewers mention positive feedback about product, expressing deep satisfaction with expertly tailored... See more

Quality

People report positive experiences with quality, expressing high satisfaction with expert repairs and... See more

Staff

Consumers find staff to be positive, frequently expressing satisfaction with the skilled tailors who handle... See more

User experience

Users describe positive interactions with user experience, highlighting how the app was really easy to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing work - 2 pairs of favourite jeans threadbare and torn on inner thigh, would once have thrown out, now given new life. And a popper fixed and perfectly matched to others on a fleece. Cheaper... See more

Company replied

Rated 5 out of 5 stars

My (Levi) jeans were shredding at the inner thigh area (apparently the anatomical word is inappropriate!) but otherwise fine. I resented binning them and forking out for new ones. So I used SoJo to r... See more

Company replied

Rated 5 out of 5 stars

I trust the wonderful SOJO tailors with all my clothing alterations - from taking up trousers, taking in my skirts, trousers and dresses. They also tailored my sequin dress for my wedding to perfectio... See more

Company replied

Rated 5 out of 5 stars

Very happy with my experience all round, from the help from Rita in Selfridges who pinned/measured my clothes, to the work itself carried out by Gianni. The alterations are perfect and the prices were... See more

Company replied


Company details

  1. Clothing alteration service

Written by the company

SOJO is the clothing repairs and alterations platform dedicated to making your clothes work for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

507 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(507)

307 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great work

Great work, my knitted dresses had a moth hole in the worse spot. SOJO fixed it perfectly, both colour and texture wise.
Great value.

29 May 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Shula,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

An absolute dream

Such an incredible service! I bought a pair of Damson Madder barrel leg jeans that I was OBSESSED with, but they were far too long. I sent them to SOJO with my measurements and received them a week later. They fit perfectly (thank you Anca!).

28 May 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Nat,

Thank you so much for your review, we truly appreciate your support! We will happily pass this praise along to Anca too.

Kindly,
The SOJO Team ⭐

Rated 4 out of 5 stars

Loved the cashmere jumper repair

Loved the cashmere jumper repair, perfectly done.
However the elbow patches don’t look as good, they look a bit cheap and have strange edges that are already fraying. Wish I had had the repair done as I have on my other sweater. Would have helped to have the patches at the counter of your Selfridges store to see what they are like then I know wouldn’t have chosen them

19 May 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Wanda,

Thank you so much for your review, we truly appreciate your support!

Regarding your feedback on our elbow patches, we switched supplier recently, and based on this feedback we have decided to remain with our original supplier, as their patches have never had any complaints. We are very grateful to you for sharing this experience, and bringing this to our attention!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Incredible experience shortening trousers

Incredible experience! Just dropped in, got the fitting, had the length taken up, and picked up again all within 1 hour. Really friendly and helpful team, and the trousers look great. Thank you!

24 May 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

I get my t-shirts trimmed at SOJO

I get my t-shirts trimmed at SOJO, and every time I collect, it has been fantastic. I have full trust in them.

21 May 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Daphne,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Service from Sojo was brilliant

The service from Sojo was brilliant and the tailoring on a pair of Beyond Nine trousers is perfect! The fit is exactly what I needed. They took a lot of care to check with me what was needed and figured it out. I really appreciate the care they took. Thanks to Amy especially.

20 May 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Gemma,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Amy too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Effective, eco-friendly repairs

A really easy process from start to finish. Ayla did an absolutely brilliant job fixing a hole in my linen jumpsuit - I’m amazed that you can’t see the repair at all! Thank you x

15 May 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Anna,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Ayla too.

Kindly,
The SOJO Team ⭐

Rated 1 out of 5 stars

Where are my trousers????

Sojo lost my brand new Damson Madder trousers. Royal Mail returned them to sender because Sojo incorrectly addressed the package to me. Now Sojo is saying it was delivered even though I have the Royal Mail reciepts saying it wasn’t! Where are my trousers please??? They are brand new unworn

13 May 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

We are so sorry to hear you have been dissatisfied with our services on this occasion.

We have looked into this order, and it appears that during your booking process on the Damson Madder site, your return address for Royal Mail was input incorrectly, hence why it bounced back to our main studio! We have now been able to correct this, and your order has been re-posted today.

We hope you will be delighted with the alterations to your lovely trousers, and thank you for choosing SOJO!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Amazing service and alteration

Amazing service and alteration

I've used Sojo a few times for alterations, and always found them to be great in terms of quality of work. On this occasion I sent a pair of trousers that had been garment dyed (which I hadn't realised). They got in touch, explained how the work would possibly expose some undyed fabric and checking if I was happy to proceed. In the end Marius did an outstanding job!. Literally not a thread out of place or a noticeable impact on the colour/seams or anything. Truly great job and much appreciated. Fast high quality service every time.

12 May 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Paul,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Marius too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Gianni thank you so much for an amazing…

Gianni thank you so much for an amazing work you done on my jacket! I never wore it and I have that jacket for about 10 years, but now I'll definitely will it looks great!

8 May 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Petra,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Gianni too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Detail and care

Such attention to detail. Sojo is not your usual alterations service at your dry cleaner. These people are experts who know how to work with silk and seams and expensive fabrics. I'm so impressed with their work. They are expensive, but if you want the job done properly, they are your people.

8 May 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Great job

Great job, fast turnaround

1 May 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Nick,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Please thank Harius for the fabulous…

Please thank Harius for the fabulous job he did in turning up my new Damson Madder jeans. Absolutely perfect.

1 May 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Joanne,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Marius too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Had the sleeves removed from a dress…

Had the sleeves removed from a dress and Anca did a great job, thank you! Feels like a new dress and I know I’ll be wearing it lots over the summer. It came back really quickly too! I’ve used SOJO to repair or amend quite a few pieces of clothing now and I’m always pleased with the service they deliver.

2 May 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi LL,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Anca too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Amazing service

So easy to use. I posted a top for repair and the turn around was incredibly fast, not to mention the alteration is exactly as I wished for. Such an easy process from beginning to end. I will definitely be using SOJO again.

1 May 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Lana,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Superb

Ordered a coat from Damson Madder, they offered a service of having it altered free of charge with Sojo. Easy enough ho arrange online, told them what I wanted, (shortened) and posted it (free of charge) to them. Received an email the next day to say it had arrived, and they would start work. 2 days later it is back with me Perfect. Really good service, and alteration is superb. So impressed with service. Would definitely recommend and would use again if necessary.

24 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Karan,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Amazing service

Amazing service. My trousers were returned exactly how I had requested and it’s impossible to tell that they’ve been tailored. Returned in really nice sustainable packaging. 10/10 experience.

29 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Hetty,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 1 out of 5 stars

The worst hemming job I have ever had…

The worst hemming job I have ever had on a pair of trousers. Way way too long and they charge £25 - that's even without sending it to you - that's another £15!

17 March 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

We are so sorry to hear our service did not meet your expectations. Please get in touch with us via our support email, support@sojo.uk, as we would love to understand what went wrong here, and how we can help.

We truly value the opinions of our customers, so are looking forward to hearing from you!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Amazing Experience

I had an amazing experience! I took my dress to Selfridges and they were able to recommend what alterations to make to make the dress fit better without impacting the design. I paid to have the dress posted back to me and it arrived within 5 days and the alterations were perfect!

20 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Sophie,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to the Selfridges team too.

Kindly,
The SOJO Team ⭐

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