SOJO Reviews 

506
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing repairs and alterations, noting that garments return expertly fitted, meticulously finished, and looking brand new. People also genuinely appreciate the incredibly helpful staff and the quick, convenient service provided both in-store and online, making the entire customer journey smooth and enjoyable. Some reviewers were not happy with occasional quality issues, noting poor alterations, damaged garments, or even lost items during the process. A few individuals also mentioned minor inconveniences regarding return packaging or occasional mistakes involving specific inner waistband stitching details.

What people talk about most

Service

Clients share positive opinions on service, frequently praising the fast turnaround times, professional... See more

Product

Reviewers mention positive feedback about product, expressing deep satisfaction with expertly tailored... See more

Quality

People report positive experiences with quality, expressing high satisfaction with expert repairs and... See more

Staff

Consumers find staff to be positive, frequently expressing satisfaction with the skilled tailors who handle... See more

User experience

Users describe positive interactions with user experience, highlighting how the app was really easy to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing work - 2 pairs of favourite jeans threadbare and torn on inner thigh, would once have thrown out, now given new life. And a popper fixed and perfectly matched to others on a fleece. Cheaper... See more

Company replied

Rated 5 out of 5 stars

My (Levi) jeans were shredding at the inner thigh area (apparently the anatomical word is inappropriate!) but otherwise fine. I resented binning them and forking out for new ones. So I used SoJo to r... See more

Company replied

Rated 5 out of 5 stars

I trust the wonderful SOJO tailors with all my clothing alterations - from taking up trousers, taking in my skirts, trousers and dresses. They also tailored my sequin dress for my wedding to perfectio... See more

Company replied

Rated 5 out of 5 stars

Very happy with my experience all round, from the help from Rita in Selfridges who pinned/measured my clothes, to the work itself carried out by Gianni. The alterations are perfect and the prices were... See more

Company replied


Company details

  1. Clothing alteration service

Written by the company

SOJO is the clothing repairs and alterations platform dedicated to making your clothes work for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

506 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(506)

307 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Charlotte !

Thank you Charlotte for fixing my dress. You did a wonderful job

20 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Nella,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Charlotte too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

So good I couldn't tell it had been altered.

Opened the package and wondered if they had altered it at all. It looked just like the original stitching. Tried it on at it absolutely has been perfectly altered. Absolutely thrilled with the job Ayles did. Thank you!

21 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Christie,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Ayla too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Amazing work

Amazing work - 2 pairs of favourite jeans threadbare and torn on inner thigh, would once have thrown out, now given new life. And a popper fixed and perfectly matched to others on a fleece.

Cheaper - and quicker! - than replacing. 10/10 would recommend.

22 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Paul Smith Suit

I had a Paul Smith suit which I wore at my wedding a decade ago. The moths enjoyed some of the collar too!!

Sojo replaced the collar and have given the suit a new life.

Thankyou xxx

22 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

More holes than a Swiss cheese.

There were so many holes in my treasured Barbour jumper I wasn’t sure of the outcome of repairing it, until it arrived back.
Inga, a star in my view, made them all disappear almost invisibly! Very pleased with the obvious care taken and turn-around time.

21 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Michael,

Thank you so much for your review, we truly appreciate your support! We will happily pass this praise along to Inga too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

ONCE AGAIN..

Another excellent repair at a fair price. It's a brilliant service available to Londoners.

9 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Malcolm,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Great service at Stratford

From going to the shop at Stratford and getting measured, to receiving the finished clothes back everything was excellent. Really great service. Thank you, Gianni.

13 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Andrew,

Thank you so much for your review, we truly appreciate your support! We will happily pass this praise along to the team in Stratford, and Gianni too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Brilliant service

Brilliant service! I bought a dress that was way too long for me (I’m 5’2) and requested it to be hemmed shorter. There was a lovely detail at the bottom that I didn’t want removed, and they listened carefully to my request. Delivery was quick, and I received tracking updates throughout. I also loved the thoughtfulness of the paper packaging. Amazing, and I would definitely recommend 🫶🌸

17 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Emily,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Brilliant care done on numerous tricky…

Brilliant care done on numerous tricky repairs of jumpers, jackets,.. barely visible, hugely impressive craftwork and also very reasonably priced

13 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Ian,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Extremely quick turnaround and the…

Extremely quick turnaround and the requests i made were executed very well. i also appreciate that it was ironed (or steamed) before being sent back!

11 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Casey,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

The company took care of me by Filie

The company took care of me by Filie, told her was travelling and needed it back on time. She made it happen!thanks sojo.

8 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Ireti,

Thank you so much for your review, we truly appreciate your support! We will happily pass this praise along to Filiz too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

What an amazing service

What an amazing service. I was updated on my repair throughout. This service was very quick. My item is immaculate. Very pleased with this service.

10 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Jane,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Filiz did a great job with shortening…

Filiz did a great job with shortening my skirt. Really impressed with the service and turnaround time. I wasn’t sure which hem option to choose and the web chat was super helpful.

10 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support! We will happily pass this praise along to Filiz too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Excellent service

I went to Sojo to have two holes repaired in some very expensive cashmere jumpers. The quality of the repairs excellent; completely invisible, you would never know there were holes there.

The price at £20 per was more than reasonable given the skill involved. Of course repairing cheap clothes for this price wouldn’t seem cost-effective, but this is highly skilled human labour.

Sojo‘s communication throughout was excellent.

The tailor who worked on my jumpers was Inga. Thankyou Inga, and thankyou Sojo. I hope Sojo is a growing success, I for one would love to see repair services become much more mainstream in the next few years as (hopefully!) more people get a conscience about clothes waste and fast fashion.

2 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Simon,

Thank you so much for your review, we truly appreciate your support! We will happily pass this praise along to Inga too.

Kindly,
The SOJO Team ⭐

Rated 3 out of 5 stars

Overall a very quick and easy service but not worth the cost

Overall a very quick and easy service. However, I was expecting the tiny hole in my trousers to be repaired and it appears that they have just stuck a tiny patch over it which isn’t even a complete colour match. When I turned the leg inside out the hole is still open on the other side. I sent it to SOJO as I thought they’d do a better job than me, I’m regretting it now as I could have done it myself and saved the money. I would have appreciated a message to say what they were going to do before they did it.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Passed by Sojo was so helpful today

Passed by Sojo was so helpful today, really appreciate their time and effort they put in. A huge thanks to Tasha and Jawad for just sorting out my day!!! 😊

8 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Zii,

Thank you so much for your review, we truly appreciate your support! We will happily pass this praise along to Tasha and Jawad in Selfridges too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Amazing job🫶

Thanks Ayla you’ve done an amazing job❤️

8 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Teresa,

Thank you so much for your review, we truly appreciate your support! We will happily pass this praise along to Ayla too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

A new lease of life for my Levis

My (Levi) jeans were shredding at the inner thigh area (apparently the anatomical word is inappropriate!) but otherwise fine. I resented binning them and forking out for new ones. So I used SoJo to repair them. Great service. Easy to order and to post. Returned very quickly with great invisible repair that would have been beyond me.

4 March 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Becky,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

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