SOJO Reviews 

505
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing repairs and alterations, noting that garments return expertly fitted, meticulously finished, and looking brand new. People also genuinely appreciate the incredibly helpful staff and the quick, convenient service provided both in-store and online, making the entire customer journey smooth and enjoyable. Some reviewers were not happy with occasional quality issues, noting poor alterations, damaged garments, or even lost items during the process. A few individuals also mentioned minor inconveniences regarding return packaging or occasional mistakes involving specific inner waistband stitching details.

What people talk about most

Service

Clients share positive opinions on service, frequently praising the fast turnaround times, professional... See more

Product

Reviewers mention positive feedback about product, expressing deep satisfaction with expertly tailored... See more

Quality

People report positive experiences with quality, expressing high satisfaction with expert repairs and... See more

Staff

Consumers find staff to be positive, frequently expressing satisfaction with the skilled tailors who handle... See more

User experience

Users describe positive interactions with user experience, highlighting how the app was really easy to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing work - 2 pairs of favourite jeans threadbare and torn on inner thigh, would once have thrown out, now given new life. And a popper fixed and perfectly matched to others on a fleece. Cheaper... See more

Company replied

Rated 5 out of 5 stars

My (Levi) jeans were shredding at the inner thigh area (apparently the anatomical word is inappropriate!) but otherwise fine. I resented binning them and forking out for new ones. So I used SoJo to r... See more

Company replied

Rated 5 out of 5 stars

I trust the wonderful SOJO tailors with all my clothing alterations - from taking up trousers, taking in my skirts, trousers and dresses. They also tailored my sequin dress for my wedding to perfectio... See more

Company replied

Rated 5 out of 5 stars

Very happy with my experience all round, from the help from Rita in Selfridges who pinned/measured my clothes, to the work itself carried out by Gianni. The alterations are perfect and the prices were... See more

Company replied


Company details

  1. Clothing alteration service

Written by the company

SOJO is the clothing repairs and alterations platform dedicated to making your clothes work for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

505 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(505)

305 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Once again SOJO did a great job in…

Once again SOJO did a great job in replacing a skirt waistband that had stretched. It was a favourite garment that can now be worn again. The service was efficient and the turn around time was great.

25 March 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Anne,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Quick turnaround and beautifully sewn…

Quick turnaround and beautifully sewn by Ayle.
Thank you !

3 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Alison,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Ayla too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Amazing job

Super Quick, super helpful, super nice and an undetectable repair could not ask for more from Jawad at the shop counter at Selfridges!!

3 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Jessica,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Jawad too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Excellent

Excellent, friendly, top quality service from a gentleman named Jawad. I stopped by in between meetings as my blazer needed a little bit of work. He was able to help me instantly and I was on my way to the next meeting looking dapper thanks to him. Will definitely come back.

1 April 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Hikmat,

Thank you so much for your review, we truly appreciate your support! We will happily pass your praise along to Jawad too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Very quick turnaround

Very quick turnaround, 1 day, when I was prepared to wait a week.

26 March 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi David,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Fantastic service as ever

Fantastic service as ever. So neat and really quick turn around (under a week including a weekend and I only got the 48hr delivery both ways!)

25 March 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Fiona,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

3 pairs of jeans expertly tailored to…

3 pairs of jeans expertly tailored to fit me, received back within 2 working days. Cannot fault the service or the workmanship. Thankyou so much SOJO team you are all fantastic

24 March 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Suzanne,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Quick Service, new lease of life.

Easy, timely, well crafted repair of my jeans. Delighted.

20 March 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Ms Ralph,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Great job

Great job. Good timing and finishing
Thank you 🙏

21 March 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Arturo,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Amazing service ….so impressed

Amazing a very quick turnaround,easy to request on the site exactly what you want them to do to your clothing ! I am extremely impressed with the service from pick up by Royal Mail and item being returned with in a week! I would like to thank Gianni who cared for my item for such a wonderful job ! I’m so pleased with the alterations carried out to my specifications you wouldn’t even know they’d been altered the workmanship is superb ! I would definitely recommend this service very happy customer 😃

23 March 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Wendy,

Thank you so much for your review, we truly appreciate your support! We will happily pass this praise along to Gianni too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Great tailors!

Have fixed two of my jumpsuits now and it's perfect work and quick! Would definitely recommend to anyone.

20 March 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi there,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Brilliant job

Brilliant job. Fast efficient service . Value for money. Saved my favorite coat from the bin!!!
Thanks

17 March 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Philip,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Great all round !

From the online ordering process to the customer service and the finished product, I can’t fault Sojo.

I recently placed an order and mentioned that I needed the item returned by a specific date. To my surprise, the team delivered it much faster than expected. Little things like this really make their service stand out. I would highly recommend them to anyone!

13 March 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Kamran,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

I'm so impressed by SOJO as a service

I'm so impressed by SOJO as a service. I have a beloved wool coat and the lining was broken and wool wearing thin at the back. I feared it was beyond repair but SOJO communicated so well with me about the best methods to fix it and I'm so happy with the results. The threaded wool has been pulled back through and reinforced, so it'll last many more years, and the lining is brand new. Thank you so much to Inga who looked after it for me, and to Freya and Lucia who communicated so well via email, I'm really grateful!

11 March 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Hannah,

Thank you so much for your review, we truly appreciate your support! We will happily pass this praise along to Inga, Freya and Lucia too.

Kindly,
The SOJO Team ⭐

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. They went above and beyond to ensure the alteration was correct.

9 March 2026
Unprompted review
SOJO logo

Reply from SOJO

Hi Andrew,

Thank you so much for your review, we truly appreciate your support!

Kindly,
The SOJO Team ⭐

Rated 4 out of 5 stars

Fantastic but slight lack of attention to detail

They did a great job altering and repairing two pairs of trousers. Fantastic communication to make sure the job was submitted by me correctly and that the job was done correctly by the tailor. Only one star knocked off because they re-stitched one of the labels inside the waistband, wonky!

4 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look