SOJO Reviews 

505
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing repairs and alterations, noting that garments return expertly fitted, meticulously finished, and looking brand new. People also genuinely appreciate the incredibly helpful staff and the quick, convenient service provided both in-store and online, making the entire customer journey smooth and enjoyable. Some reviewers were not happy with occasional quality issues, noting poor alterations, damaged garments, or even lost items during the process. A few individuals also mentioned minor inconveniences regarding return packaging or occasional mistakes involving specific inner waistband stitching details.

What people talk about most

Service

Clients share positive opinions on service, frequently praising the fast turnaround times, professional... See more

Product

Reviewers mention positive feedback about product, expressing deep satisfaction with expertly tailored... See more

Quality

People report positive experiences with quality, expressing high satisfaction with expert repairs and... See more

Staff

Consumers find staff to be positive, frequently expressing satisfaction with the skilled tailors who handle... See more

User experience

Users describe positive interactions with user experience, highlighting how the app was really easy to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing work - 2 pairs of favourite jeans threadbare and torn on inner thigh, would once have thrown out, now given new life. And a popper fixed and perfectly matched to others on a fleece. Cheaper... See more

Company replied

Rated 5 out of 5 stars

My (Levi) jeans were shredding at the inner thigh area (apparently the anatomical word is inappropriate!) but otherwise fine. I resented binning them and forking out for new ones. So I used SoJo to r... See more

Company replied

Rated 5 out of 5 stars

I trust the wonderful SOJO tailors with all my clothing alterations - from taking up trousers, taking in my skirts, trousers and dresses. They also tailored my sequin dress for my wedding to perfectio... See more

Company replied

Rated 5 out of 5 stars

Very happy with my experience all round, from the help from Rita in Selfridges who pinned/measured my clothes, to the work itself carried out by Gianni. The alterations are perfect and the prices were... See more

Company replied


Company details

  1. Clothing alteration service

Written by the company

SOJO is the clothing repairs and alterations platform dedicated to making your clothes work for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

505 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(505)

305 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sojo in Paris la Defense

The team at the sewing workshop in Paris La Défense is very professional and friendly. They did a great job on a pair of pants and a shirt.

Thank you very much !

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Can not speak highly enough of my experience using sojo for alterations. The service was incredibly fast, and the turnaround time exceeded my expectations. The app was really easy to use and I don’t claim to be a whizz with tech at all. Most importantly, the quality of the alterations was exceptional — very neat and precise . I wouldn’t hesitate to recommend Sojo to anyone looking for reliable, high-quality alterations with an outstanding speedy service. Thank you to Fliz who tailored my dress. I had a fantastic experience with Element. The service was incredibly fast, and the turnaround time exceeded my expectations. Most importantly, the quality of the alterations was exceptional — precise, neat, and perfectly tailored to fit. The attention to detail really shows in the finished result. I wouldn’t hesitate to recommend Element to anyone looking for reliable, high-quality alterations with outstanding service.

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Very Bad Experience

First of all, I have to say that I was very disappointed. I had the trouser leg length shortened. Even though I specifically wanted it to have invisible stitching, it was hand stitched and visible from the outside. I wanted to fix it again and they did machine sewing, but this time they damaged the fabric and unfortunately it is not possible for me to wear my new trousers like this. Unfortunately, the friend on duty was not helpful at all. The funny thing is that I spent half of the money I bought my trousers for, but this alteration turned out to be trousers that I will never wear. I am really sad. I never recommend it. Unfortunately, I cannot accept such a careless renovation and such an expensive service inside Selfridges. Unfortunately, the worse a trouser leg can be repaired, the worse it can be.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Great quality service

Very happy with the service and the quality of the alteration. Inga did an amazing job. I had a skirt shortened and hemmed, the colour match of the thread was perfect and the stitching/hemming extremely neat and well done.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Speedy, efficient, and well done

Had a couple of brand new jackets where the sleeves needed shortening, one from the cuff, and the other from the shoulder (due to buttons). Dropped them off at Selfridges, and received them in the post less than a week later. Great service!

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Very cool nice talented people doing a great job 💥

Very cool nice talented people doing a great job.
In a World of over promising and under delivering - SOJO bucks the trend.
I am sure he's not unique with the organisation, but Eden did an amazing job 🙏.
I would have no problem in wholeheartedly recommending this company that has a concession within Selfridges on Oxford Street, London and in the Westfield Centres.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Flawless

As always, very impressed with the standard of care from SOJO. Immaculate tailoring and fast turnaround, no notes!!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

I should have returned the Damson…

I should have returned the Damson Madder coat, but I really liked it. My local alteration shop said it was too difficult with being reversible. So I sent it to Sojo, as soon as they received, they gave me the options.
Although expensive the service was brilliant and the jacket has come back perfect. I would definitely use this service again.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

My coat zipper was repaired by Anka.

My coat zipper was repaired by Anka.
Really quick service, was kept up to date of when my coat had been received with Sojo & when it was on its way back to me.
Repair is perfect, you can’t even tell.
Thank you :)

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Trouser zip replacement

I was referred by Beyond Nine for a zip repair. The zip was replaced neatly and the service was simple to use and very efficient.
Thank you Curtis

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very impressed. Had adjusted a brand new jacket, sides and sleeves. Measurements taken in Selfridges and Marius did a fabulous job on the garment. Would highly recommend service.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service, really high quality work

Really good filling of holes with solid material and unintrusively, I really had to search where the work had been done because it was so good. Really convenient to have it collected from our door and then shipped back. I had another pair of trousers go through on the day things got returned and I'll definitely be using them again!

There were a couple of hiccups on the way (minor things) but their customer service was SO GOOD that I always felt like I knew what was going on and I was in safe hands.

12 February 2026
Unprompted review

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