Solace Health Reviews 

591
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 582 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, care, and dedication, finding advocates knowledgeable, effective in solving problems, and providing timely assistance. People appreciate the personalized and understanding approach, as the service offers valuable resources and guidance for navigating complex medical situations, making the overall process positive and reassuring. However, some customers noted difficulties with contact, experiencing missed calls, lack of follow-up, or advocates providing incorrect information or not performing promised tasks. Concerns were also raised regarding billing practices, with some suggesting services were overbilled or unnecessary.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many expressing satisfaction with their advocates,... See more

Customer service

Customers had positive experiences with customer service, often praising their advocates for being helpful,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the total care... See more

Customer communications

Consumers find contact to be ambiguous, with some reviewers praising the consistent communication and... See more

User experience

Clients share positive opinions on user experience, with many finding the overall process amazing, positive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am more than surprised to receive such meticulous care and attention from Sonia. She always offers to make calls, she does research for me.. anything I need to make my life livable. I feel so ble... See more

Company replied

Rated 5 out of 5 stars

My Husband had a pain pump for over a year and suddenly the pain management physician that inserted it decided to get out of treating patients who have them. We had two weeks notice to find another Dr... See more

Company replied

Rated 5 out of 5 stars

Solace Kidney Advocate, Erika, has. Een wonderful in guiding me through this new journey . Erika was able to get my records from a previous surgery so i would be accepted as a new urology patient. She... See more

Company replied

Rated 5 out of 5 stars

My advocate made appointments for me that I had been putting off. She provided information to get my advance directive certified. She contacted my doctor directly to talk about health issues I always... See more

Company replied


Company details

  1. Health consultant
  2. Health insurance agency
  3. Insurance agency
  4. Internet marketing service
  5. Life Insurance Agency

Written by the company

Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never  pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

591 reviews

5-star
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Asks customers to review

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4.5

All reviews

(591)

583 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My advocate is caring

My advocate is caring, engaging, and very involved in my care especially as it relates to my appointments and new services. She is on top of everything and keeps me updated on current status issues. I am grateful for her assistance and support.

11 July 2026
Solace Health logo

Reply from Solace Health

We are so pleased to hear about your positive experience and that your advocate is providing such dedicated and involved support. It's wonderful to know she keeps you updated and on top of everything.

Rated 5 out of 5 stars

My advocate is very thorough

My advocate is very thorough, kind, and on top of my health issues.

30 June 2026
Solace Health logo

Reply from Solace Health

We're so happy to hear that your advocate is providing such thorough and kind support for your health needs. We truly appreciate your positive feedback.

Rated 5 out of 5 stars

Best Customer Service

Natasha always delivers! She has gotten me excellent care, researches to find what doctors are covered under my insurance & calls me every two weeks to make sure everything is going well.

11 July 2026
Solace Health logo

Reply from Solace Health

We're so happy to hear about your excellent experience and Natasha's dedicated support. We appreciate you sharing your positive feedback!

Rated 5 out of 5 stars

Summer is the best

Summer is the best, she is on top of all of my needs

3 July 2026
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Reply from Solace Health

We are so happy to hear that our team member is providing you with excellent support and meeting all your needs. We appreciate your kind words!

Rated 5 out of 5 stars

I have an amazing advocate who listens…

I have an amazing advocate who listens to my needs and follows through. She is also knowledgeable, caring and kind.

8 July 2026
Solace Health logo

Reply from Solace Health

We're so glad to hear about your positive experience with our advocate! We appreciate your kind words.

Rated 5 out of 5 stars

I expected greater because of Miss Tina…

I expected greater because of Miss Tina Gods sent to me!!in Jesus Name I Pray Every Day!🙏🏿❤️😇🙏🏿

9 July 2026
Solace Health logo

Reply from Solace Health

We appreciate your feedback and are sorry to hear your expectations were not met. We are always working to improve.

Rated 5 out of 5 stars

The staff at Solace are very helpful…

The staff at Solace are very helpful and pay attention to your needs.
Tammy went right to work and started the ball rolling.

8 July 2026
Solace Health logo

Reply from Solace Health

We are so happy to hear that our team was helpful and attentive to your needs. We appreciate your kind words!

Rated 5 out of 5 stars

Julia My Advocate Has gone up and…

Julia My Advocate Has gone up and Beyond my expectations She is getting into my problems and helping me out tremendously She is a fantastic young lady and I appreciate everything she does

8 July 2026
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Reply from Solace Health

We are so glad to hear that our team member has exceeded your expectations and provided such tremendous help. Your kind words are truly appreciated.

Rated 5 out of 5 stars

Danielle Follen deserves a raise

Danielle Follen, is my advocate, and she is absolutely wonderful, helpful, kind, informative, I give Danielle 700 stars out of 10. Give that girl a raise! She deserves it!

9 July 2026
Unprompted review
Solace Health logo

Reply from Solace Health

We are so happy to hear about your wonderful experience and that we were able to exceed your expectations. Thank you for your kind words!

Rated 5 out of 5 stars

This experience has been amazing!!

This experience has been amazing!!! Ivy Large is my advocate and she is the nicest and most helpful peron!!! I am beyond happy about choosing Solace and for having Ivy as my advocate!!!! A+++++++

Pamela Koen

8 July 2026
Unprompted review
Solace Health logo

Reply from Solace Health

We're so happy to hear about your amazing experience and that our team member provided such helpful support. We truly appreciate your kind words!

Rated 5 out of 5 stars

My advocate Gina

My advocate Gina, she is very helpful and caring about me and my needs!
She is a wonderful friend!!!

1 July 2026
Solace Health logo

Reply from Solace Health

We are so glad to hear that our advocate was able to provide you with such helpful and caring support. Thank you for sharing your positive experience.

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