My Husband had a pain pump for over a year and suddenly the pain management physician that inserted it decided to get out of treating patients who have them. We had two weeks notice to find another Dr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Solace Kidney Advocate, Erika, has. Een wonderful in guiding me through this new journey . Erika was able to get my records from a previous surgery so i would be accepted as a new urology patient. She... See more
Company replied
My advocate made appointments for me that I had been putting off. She provided information to get my advance directive certified. She contacted my doctor directly to talk about health issues I always... See more
Company replied
I have been having trouble walking any real distance without pain and shortness of breath. I have Medicare and Medicaid but I think they make the paperwork difficult on purpose so that it is very... See more
Company replied
Company details
- Health consultant
- Health insurance agency
- Insurance agency
- Internet marketing service
- Life Insurance Agency
Written by the company
Healthcare is confusing, exhausting, and nearly impossible to navigate. Solace provides you with an advocate—covered by insurance—who takes on the toughest parts of the system, so you don’t have to do it alone. Solace advocates find doctors, keep providers coordinated, fix insurance issues, and handle the endless paperwork that gets in the way of care. We’ll pair you with a dedicated advocate who supports you one-on-one for as long as you need help. Our advocates bring an average of 16 years of experience, and they’ve already helped over 200,000 patients and families nationwide. Solace is covered by Original Medicare and many Medicare advantage plans. You’ll never pay anything beyond your standard deductible or coinsurance. Most patients pay $0 or a small amount per month. All it takes to get started is a quick intake call. One of our licensed physicians will get to know your healthcare challenges and pair you with an advocate who’s the right fit for your care.
Contact info
United States
- support@solace.health
- solace.health
4.5
Excellent
585 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Life changing
Solace is the best thing I ever did for my self. My avacate is amazing. Very kind and caring. She working on getting things for me that is much needed.
20 June 2026
Reply from Solace Health
How lovely! We are so glad to hear about your positive experience and that your advocate is providing such excellent support. We appreciate your kind words! 💚💚💚
My Solace journey
It’s going ok. Still trying to find the proper help for my condition. Just following the trail. Otherwise Kala is very helpful.
20 June 2026
Reply from Solace Health
We appreciate your kind words. We are here to support you in finding the right help.
Reply from Solace Health
That is so wonderful to hear. Thank you for sharing!
My advocate...
My advocate, April Taylor is wonderful. April is very caring, empathetic, helpful, kind, all the attributes that make her truly wonderful. She has, and continues to be a trusted and valued friend.
21 June 2026
Reply from Solace Health
We're so glad to hear such wonderful feedback! We truly appreciate you sharing your positive experience with April. 💚💚
The company has been extremely helpful
The company has been extremely helpful. My advocate has always kept in contact with me and very informative.
20 June 2026
Reply from Solace Health
This is so great to hear and staying in contact and keeping you informed is exactly what every patient deserves. We are so glad your advocate has been showing up for you consistently and thank you so much for taking the time to share this 💚
Solace billed for services never received
Solace billed my insurance $1,000 for what they called a "consultation" which never happened. This company is a Fraudulent Scam! Because patients have no co-pay, they have no idea how much or how often Solace is billing for what, in reality, is a phone service with a nurse you never meet. I am reporting them to the Better Business Bureau. The irony? My insurance company provides an online nurse advocate for FREE with no insurance billing. If you need a patient advocate, contact your insurance company, not a scam you found on Facebook!
22 June 2026
Unprompted review
Reply from Solace Health
We are so sorry to hear about your experience and we take billing concerns extremely seriously. Solace is a fully legitimate HIPAA compliant service and any concern about billing for services not rendered is something our leadership team needs to look into right away. We are going to request more information from you to get this resolved as quickly as possible.
The staff is very compassionate and…
The staff is very compassionate and helpful. I really need them to help me with confusing insurance matters, etc. Brittany is my advocate and is excellent.
20 June 2026
Reply from Solace Health
We are so happy to hear this and compassionate and helpful is exactly what we strive to be every single day. Insurance matters can be incredibly confusing and we are so glad Brittany has been there to help you navigate it all. Thank you so much for sharing this 💚💚💚
Kristen Standley is very professional
Kristen Standley is very professional, well prepared, and efficient. I really appreciate her kindness and encouragement. Thank you, Solace.
15 June 2026
Reply from Solace Health
This is so wonderful to hear. Professional, prepared, kind, and encouraging is exactly the standard every patient deserves. Thank you so much for taking the time to share this with us!
Helpful
My advocate gives me great ideas, she always follows through and communicates honestly which is good.
20 June 2026
Reply from Solace Health
We are so happy to hear you have such a great relationship with your advocate. Thank you for sharing!
Keeping in contact with me frequently…
Keeping in contact with me frequently and up dating my information seeking what medical benefits I have with my insurance through Medicare & Tricare for Life.
20 June 2026
Reply from Solace Health
We're so glad to hear we've been helpful in updating your information and clarifying your medical benefits. Thank you for your kind words!
Jamaa is the best
Jamaa is the best. He does so much for me. I couldn’t do all of this without him. I believe that he is definitely looking out for my best interest. So 5 stars for JAMAA!!!
13 June 2026
Reply from Solace Health
Five stars for Jamaa is right and we could not agree more! Knowing that he is showing up for you every single day and that you feel truly cared for and supported means everything. Thank you so much for sharing this 💚
A need for medical advocacy
with all the pitfalls, and layers of requirements in todays medical world,
I believe there is a real need for this advocacy service. Unfortunately, when I signed with Solace, I was assigned an advocate that after few phone calls with me, developed a medical problem herself. I never heard any more from Solace. It is a shame. there is a need.
I have a need for an advocate.
13 May 2026
Unprompted review
Reply from Solace Health
We are truly sorry this happened to you. That is not the experience you deserved, we should have been more on top of this- we are going to request more information so we can have the customer service team reach out to you as soon as possible.
Advocate was very helpful and helped me…
Advocate was very helpful and helped me in anyway she could . Valarie is very nice
18 June 2026
Reply from Solace Health
We're glad your advocate was helpful! Thank you so much for sharing, Cindy!
Williams‘s been very helpful with me
Williams‘s been very helpful with me. I have trouble communicating on computers. She’s made it easy for me to understand I would not know what to do without her help and hopefully everything will pay off and I’ll get the assistance. I’m trying to get again. Thank you for having such a great employee.
20 June 2026
Unprompted review
Reply from Solace Health
We are so happy to hear about your positive experience and that Williams was able to provide such helpful assistance. Thank you for sharing your kind words. 💚💚
Seems to be much talk but no results
Seems to be much talk but no results, sorry to say.
19 June 2026
Reply from Solace Health
Paul, we are sorry to hear that this was your experience. Please give us a call at (240)693-3281 and our customer service team will make sure you are connected with the right person right away to get things actually moving for you 💚
Reply from Solace Health
We love to hear that, Linda! 💚
Reply from Solace Health
We appreciate your feedback! 💚
I am very comfortable with the help I…
I am very comfortable with the help I am receiving. I feel I am being listened to. I am getting feedback from her so I know she is listening to me she understands me. I have been thru so much for so long and she is my light.
17 June 2026
Reply from Solace Health
We're so glad to hear you feel listened to and supported. Your comfort and well-being are our top priorities. Thank you for sharing your positive experience with us. 💚💚💚
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.