SolaGarden Reviews 607

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 231 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting how the lights transform their outdoor spaces and are superior to other brands. The customer service is frequently described as exceptional, with many people appreciating the prompt, professional, and helpful responses from the staff. Reviewers are particularly impressed with the ease of resolving issues and the company's commitment to standing behind their products, often providing quick replacements without hesitation. However, some customers also noted instances where lights stopped working after a period, or arrived with missing parts. A few other people also felt that some products were not as bright as expected or were smaller than imagined, and in rare cases, some items were perceived as cheap or faulty.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the lights as amazing, beautiful,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products as high standard, durable,... See more

Customer service

Users describe positive interactions with customer service, highlighting the quick, professional, and helpful... See more

Service

Clients share positive opinions on service, consistently describing it as fantastic, professional, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their prompt, courteous, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After informing Paul,of Solar Garden, that some of my lights had the solar panel peeling off. His response was very fast, in one day, and he requested photos which I returned immediately. Again the r... See more

Rated 5 out of 5 stars

Everyone if you are looking to purchase solar lights for your garden, home, pergola, fence or stairs, please support SolaGarden. We have 2 sets of festoon lights. I could not remember when we had... See more

Rated 5 out of 5 stars

We have had two sets of festoon lights for years and love them, I recently purchased an out door sensor light which is bright however It got water in it and stoped working. I contacted management... See more

Rated 5 out of 5 stars

I purchased incorrect lights for my garden. I contacted Paul and explained I had made an error in my order. I asked if I would be able to exchange lights for correct ones. Response was almost immediat... See more


Company details

  1. Homewares Shop

Written by the company

SolaGarden is an Australian solar garden lighting brand trusted by over 130,000 customers nationwide and with 8,000 reviews. We design weatherproof, easy-install solar lights that charge by day and auto-light your garden, deck, pathway or outdoor space at night — no wiring, no electrician, no extra charges on your power bill. They're brighter and more durable than anything else on the market. Every order ships free from our NSW warehouse and comes with a 100-day risk-free trial plus a lifetime replacement guarantee. If they ever break, just email us and we'll replace them for free. We deliver carbon-neutral and put a portion of every sale toward reforestation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

607 reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Friendly and efficient support

I had a minor issue with my purchase and Paul was extremely helpful from start to finish. He took the time to understand the problem and made sure everything was resolved quickly. Thanks to his support, all the lights are now working perfectly for us. Really appreciate the great customer service!

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Have bought several boxes of these…

Have bought several boxes of these Solar lights , unfortunately 2 of the lights from last year stopped working
Contacted Sola garden and they immediately offered to replace
Didn’t even have to return the faulty two
Excellent customer service

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service and products.

The 12 in-ground lights i ordered were packaged and delivered promptly. Some of the lights delivered had a very slight imperfection, a short email with attached photos to Paul from SolaGarden and within a couple of hours I received a reply informing me that that replacements had been arranged and would sent asap. The lights that I did install look amazing, they switch on just as the sun starts to set and only switch off when it starts to get light the following morning. They create a wonderful ambience in our garden and along our pathways. Great product and service. Lastly a big thanks to Paul for the prompt and professional
service he provided.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Let there be light!!

Let there be light!!
Amazing lights, I just love them. You can time them, choose different settings in light that you want. They are solar powered and the only thing you need is someone who can put them up safely for you and the panel in the sun and you have beautified your night environment. I bought several for gift especially after discussing how other cheaper brands are just not worth it because they don't last. I highly recommend them. I have the festoon lights and fairy lights. I have had mine for over 12months and brought a 4 pack and gifted some. It feels like you're spending a bit of money but it's actually great value for money in the long run.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Good, prompt service

Had a small issue with my lights so made contact to address the issue. Received a prompt reply and was sent a replacement part with a minimum of fuss.
Hassle-free experience!

The lights themselves are great.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

SolarGarden have been amazing

SolarGarden have been amazing, their solar lights have had a lot of attention, so much so friends and strangers have wanted to know where i purchased the light's, a friend of mine who lives in the Blue Mountains saw my beautiful display of lights , that day he order them on line.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

This Company is amazing! The lights are amazing! Paul is amazing!3 years down the track I had a faulty light. The whole string was replaced, no questions asked! Paul literally replied to my emails within minutes, no matter what the time of day!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service experience

Amazing customer service experience. Bought a set of 12 lights. Unfortunately 2 were not lighting up as strong as the rest. Upon knowing about this, Paul immediately sent me replacement stock. Thank you so much. Great value. Will buy more!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Service and products that are second to none

Well to begin with the lights are fantastic. They look amazing and hold their charge well. On top of this the service is second to none. One of my lights was broken on delivery and the team were on it straight away and replaced it without any questions. Would highly recommend these guys to anyone.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Great to buy from

Sola garden is 100% legit company and I recommend it to any prospective buyer of garden lighting.
Unfortunately one of the solar lights I purchased failed to work, Paul replaced the faulty unit promptly and without question.
Great service and a pleasure to have an honest and efficient company to work with.

20 October 2025
Rated 5 out of 5 stars

The BEST customer service

This company takes,customer service to the highest degree. Fabulous dealing with Paul , fast and sorted quickly and easily . I highly recommend them . And the products are great with a fabulous warranty .

8 November 2025
Unprompted review
Rated 1 out of 5 stars

Cheap plastic landfill and poor customer service

The festoon lights stopped working after only 2 months and so did some of the small firefly lights. Big disappointment as the length and spacing was perfect for my space. It confirms what I suspected as I was opening the packaging - the products sadly look like cheap landfill made in China, rebranded and resold in Australia!

7 November 2025
Unprompted review
SolaGarden logo

Reply from SolaGarden

Please send us an email at hi@solagarden.com.au so we can further assist you.

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