I bought my first pair before lockdown but due to a fault returned them. Customer service was excellent. I’ve since bought at least 5 pair of trainers that are super comfortable. A pair of Bailey that... See more
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Review summary
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October 2024 I was looking for comfy Winter Boots in Leather saw Blizzard on Sole Bliss Website . I have a wider foot high instep ( no bunions) website stated wide toe box/ fit . Beautiful High Qua... See more
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The sandals are lovely and a great fit after my having hammer toes op. Unfortunately I had to pay €111 to Spanish Customs after filling in 3 different though similar forms requiring exact information... See more
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I’m disappointed that my cream Ingrid shoes make a loud noise each time the heel strikes the ground when walking on hard surfaces. Even my husband said “What a racket” when I was walking on a pavemen... See more
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Company details
- #195 of 216 best companies in Shoe shop
Information provided by various external sources
Stylish Shoes & Boots for Ladies with Bunions
Contact info
Unit D, Penfold Industrial Est, Imperial Way, WD24 4YY, Watford, United Kingdom
- 01923227400
- info@solebliss.com
- solebliss.com
3.5
Average
388 reviews
Replied to 83% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
I recently purchased the libra shoe through the Sole Bliss website. I purchased it for the purpose of having a good quality shoe that is comfortable for work. The sizing was perfect, however, it hurt the back of my upper heal and the shoe wasn’t for my feet. I emailed their customer service and they quickly responded and offered a refund immediately. Their shoe quality is great. From now on, I will reach out to customer service for advice to find the correct shoe for me as they offer a variety of styles.
22 February 2026
Unprompted review
Reply from Sole Bliss
Hi Martha
Thank you so much for your lovely review. We're sorry the Libra wasn't quite right for your feet, but we're pleased we could process your refund quickly. We appreciate your kind words about our quality and customer service, and we look forward to helping you find the perfect style for your needs!
Kind Regards,
Team Sole Bliss
Not suitable for everyone
I feel that the trainers do not suit everyone with bunions. For me, they are the most uncomfortable shoes that I have ever had. I even bought some shoe stretchers, which helped a bit, but the internal seam still rubs my bunion red raw. The toe box is supposed to be wide enough to accommodate bunions, sadly not mine (and it's not particularly big). I guess it depends on the length of your big toe/position of toe joint etc. Everyone is different. I really love the style, but sadly they're not comfortable for me.
10 February 2026
Unprompted review
Reply from Sole Bliss
Hi
Thank you for taking the time to share your feedback, and we're truly sorry to hear you didn't find this particular pair comfortable.
Our trainers are designed with bunion-friendly features including wide toe boxes and hidden stretch panels, but we recognise that everyone's feet are different and bunion size, position, toe length and overall foot shape all play a role in how shoes fit. This means that, unfortunately, not every style will work for everyone.
That's why we offer a 30 day period to try shoes on a carpeted area to ensure they are fully comfortable, and our Customer Care Team is always happy to provide personalised recommendations on which styles might work better for your specific foot shape, as every style fits differently. If a particular style isn't working during the trial period, we're always here to help with exchanges or advice.
We genuinely regret that this particular style didn't provide the comfort you were hoping for.
Kind Regards,
Team Sole Bliss
I wasted $200 on a pair of high heels…
I wasted $200 on a pair of high heels because they were apparently “on sale” so I had only 14 days to return them—and I had a good friend who also likes beautiful shoes and thought maybe they would fit her. Too big for me, too small for her, and because I was outside the window, when their “courtesy” exchange came back and was still too big for comfort, I was S.O.L. as far as any further exchange or refund. This put me off buying from this company online. When you are buying shoes and cannot try them on, on the spot, it’s hard to get the correct size within 14 days, especially if you happen to live in Hawaii. :) So I will never again shop this brand online, though I had high hopes for the quality and comfort.
10 February 2026
Unprompted review
Reply from Sole Bliss
Hi Wendy
Thank you for taking the time to share your feedback, and we're sorry to hear about your sizing experience.
Our sale items do carry a 14-day return period due to their discounted nature, as opposed to our 30-day return period for full-priced items. We are normally unable to accept returns or exchanges after this period, however we understood your frustration in trying to find the right size from Hawaii, so we offered an exchange as a gesture of goodwill. We're genuinely sorry the second pair still didn't work out for you, but unfortunately we weren't able to offer further exchanges or refunds beyond that point.
We recommend contacting our Customer Care Team for detailed sizing advice before purchase, particularly for international customers where delivery times are longer. We also recommend ordering full-price items when possible, as these come with our standard 30-day return period which provides more time to find the perfect fit.
We appreciate you giving Sole Bliss a try and hope you'll reconsider in the future with the support of our team's sizing guidance.
Kind Regards,
Team Sole Bliss
I don't have bunions but I do have wide…
I don't have bunions but I do have wide and sensitive feet and Sole Bliss shoes have been a godsend. I can comfortably wear smart work shoes for 12-hour shifts without any pain for the first time in many years. Easy returns and helpful customer services. Thank you Sole Bliss - I'm a convert!
10 February 2026
Unprompted review
Reply from Sole Bliss
Hi
Thank you so much for your wonderful review. We're delighted to hear our shoes are keeping you comfortable throughout your 12-hour shifts. It's fantastic that we've been able to help with your wide and sensitive feet, and we're thrilled to have you as a convert!
Kind Regards,
Team Sole Bliss
Very nice boots
Very nice boots, love the height they give me and they are comfortable but they do feel big and heavy on my feet
22 December 2025
Reply from Sole Bliss
Hi Penny
Thank you so much for your lovely review. We're delighted to hear you love the boots and the height they give you. Platform boots do naturally have a slightly more substantial feel due to their construction, but we hope you continue to enjoy wearing them! For future purchases, our Customer Care Team would be happy to help recommend some of our more lightweight styles.
Kind Regards,
Team Sole Bliss
I can’t often afford sole bliss but…Welcome a sale on this boot
I can’t often afford sole bliss but welcome a sale on boots I really loved so thank you
22 December 2025
Reply from Sole Bliss
Hi Julie
Thank you so much for your lovely review. We're delighted to hear you found a pair of boots you love in our sale. Enjoy wearing them!
Kind Regards,
Team Sole Bliss
Very helpful communications
Very helpful communications. Good advice on shoes. Easy to return styles/sizes that were inappropriate. Shoes are beautifully made, and very comfortable. Ended up keepng a pair of black swirl trainers. (Size 6 - my normal size - I have a moderate bunion on my right foot and these accomodated it very well)
22 December 2025
Reply from Sole Bliss
Hi Diane
Thank you so much for your lovely review. We're delighted to hear the black swirl trainers are working so well for your bunion and that you found our team helpful in finding the right style and size. Enjoy wearing them!
Kind Regards,
Team Sole Bliss
"Pay no attention to the man behind the curtain"
Where do I begin? I've been buying from Sole Bliss for 5 or 6 years. I've noticed the quality decline every single time. Most recently I have had to send an order back twice for an exchange (placed after they sent me a £20 voucher because they apparently "missed me" as a customer) because they did not arrive in pristine condition. When I emailed them about this, they tried to gaslight me by saying this was fine and didn't affect the quality of the product. On what planet? How are you gonna charge £189 for a pair of shoes that don't arrive pristine? On top of that, it's been a whole week since my exchange was delivered and I've received no emails and no new product. It's also particularly funny to me that they reply to every review saying to check their website reviews instead which I can only guess they are able to edit and filter. "Pay no attention to the man behind the curtain!" Too funny honestly. Top-notch management.
12 January 2026
Unprompted review
Reply from Sole Bliss
Hi Lorelai
Thank you for your feedback, and we're sorry to hear about your experience.
We take quality very seriously, and when you raised your concerns we investigated thoroughly. With white leather and rubber products, very subtle variations in texture and tone are completely normal. These are simply natural characteristics of the materials rather than flaws, and would be completely invisible on darker coloured shoes but may be slightly more noticeable, upon very close inspection, on pure white products.
We can assure you that our manufacturing process has not changed and our shoes continue to be held to the same high quality standards. That said, we completely understand that at at the price point, customers expect perfection, and we were therefore happy to offer an exchange and subsequently a full refund.
Regarding the delay in response, our office was closed for the Christmas period, of which you were notified by automatic email. We apologise if this caused frustration.
We'd also like to reassure you regarding our website reviews. We use Reviews.io, a completely independent third-party platform, and we have absolutely no ability to filter, edit or moderate any reviews posted there.
We're genuinely sorry we were ultimately unable to meet your expectations, and we wish you all the best.
Kind Regards,
Team Sole Bliss
We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 4,000 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.
Fantastic organisation.
Sole Bliss have wonderful products , excellent customer support and simple and speedy returns policy. I highly recommend them.
7 January 2026
Unprompted review
Reply from Sole Bliss
Hi Diana
Thank you so much for your wonderful review. We're absolutely delighted to hear you're happy with our products and customer support. We truly appreciate your recommendation!
Kind Regards,
Team Sole Bliss
Not for Bunions!
Sole Bliss claim to cater for people with wide feet, specifically women with “bunions”! However, I found this NOT to be the case with myself, as I had to return two pairs of different sizes, the largest a size 8. Still too tight but crucially, the overlap and its leather/stitching on the inside of the shoe rubbed against my bunions. I loved the shoe style and was extremely disappointed. A re-think to cater for the likes of myself is required to satisfy the needs of women with bunions.
20 November 2025
Reply from Sole Bliss
Hi Angela,
Thank you for taking the time to share your feedback, and we're truly sorry to hear that neither size worked for your bunions.
Our shoes are specifically designed with bunion-friendly features including the Bunion Bed® stretch panel and wide toe boxes, developed in collaboration with podiatrists. However, we recognise that each person's foot shape and bunion severity is different, and unfortunately not every style will work for everyone. The styles within our range offer varying levels of accommodation, and our Customer Care Team is always happy to provide personalised recommendations on which styles might work better for your specific needs.
We genuinely regret that this particular style didn't provide the comfort and fit you were seeking, and we appreciate you giving Sole Bliss a try.
Kind Regards,
Team Sole Bliss
We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 4,000 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.
I have finally found shoes that work…
I have finally found shoes that work for me with Sole Bliss. I literally "suffer" from bunions and hammer toes and after years of buying shoes that really didn't work for me I spotted Sole Bliss online. And bought a pair of Hero shoes. I was hooked after that. I will probably never wear anything but Sole Bliss now. I have the Wonder Boots, and the loafers, three pairs of runner type shoes, two pairs of suede flats, a pair of sandsls and their knee high suede boots. It is such an absolute joy to walk without discomfort. Thanks Sole Bliss!!
27 December 2024
Unprompted review
Reply from Sole Bliss
Hello
Thank you so much for your wonderful review. We're absolutely thrilled to hear that Sole Bliss has transformed your experience after years of struggling with bunions and hammer toes. It's incredible that you've built such an amazing collection with us.
We're delighted to help you walk in comfort and joy, and we look forward to continuing to help you grow your Sole Bliss wardrobe!
Kind Regards,
Team Sole Bliss
I have tried a pair of their trainers…
I have tried a pair of their trainers and a pair of their boots in a larger size and both do not live up to being for wide feet. The trainers I could not get on and the boots were just so tight it was painful. I am a size 7.5 and chose the 8's. I can easily get into hotter wide fitting shoes in a size 8.
Great designs but extremely disappointed. Sargasso and Grey are also far better and suitable for wide feets, I have several pairs which fit well.
24 December 2025
Unprompted review
Reply from Sole Bliss
Hi Carol
Thank you for taking the time to share your feedback, and we're truly sorry to hear that the trainers and boots didn't work for you.
Our shoes are designed with wide toe boxes and bunion-friendly features, but we recognise that each person's foot shape is different and unfortunately not every style will work for everyone. Different styles within our range offer varying levels of width accommodation, and our Customer Care Team is always happy to provide personalised advice on which styles might work better for specific foot shapes.
We genuinely regret that these styles didn't provide the fit you were seeking, and we appreciate you giving Sole Bliss a try.
Kind Regards,
Team Sole Bliss
We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 4000 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.
30 days not 3
Ordered 11/20/25. As of 12/10/25 no delivery. Emails to solebliss or FedEx simply apologize but do nothing to help
Update More-received shoes eventually and a $75 credit - BUT - SoleBliss fails to mention they originally did not submit proper customs paperwork. I found out from FedEx logistics and had to reach out to solebliss to correct. Took many many days of writing emails to get them to submit paperwork.
18 November 2025
Unprompted review
Reply from Sole Bliss
Hi Rene
Thank you for your feedback, and we sincerely apologise for the delay you experienced with your order.
We understand your frustration regarding our Customer Care Team's responses, however your parcel was held at customs due to the new tariffs, which unfortunately was completely outside of our control. While we were monitoring the situation closely, there was nothing we could physically do to expedite the customs clearance process, which is why our team could only provide updates and apologies during this time.
We can confirm from the tracking that your order has now been delivered. We have also issued a gift card as a gesture of goodwill to apologise for the extended wait and inconvenience caused.
We genuinely hope you're very happy with your shoes, and we appreciate your patience throughout this process.
Kind Regards,
Team Sole Bliss
I recommend Sole bliss.
I recommend Sole bliss.
I have 3 pairs of shoes and a pair of sandals.
My bunion is quite big and these shoes are the answer to my pain.
Definitely worth the money to be able to wear fashionable shoes and walk without pain.
20 October 2025
Reply from Sole Bliss
Hi Carol
Thank you so much for your wonderful review. We're absolutely delighted to hear our shoes have relieved your bunion pain and that they are worth the investment. It's fantastic that you can wear fashionable shoes comfortably again!
Kind Regards,
Team Sole Bliss
Fashionable and great fit
I had to return my boots because of a mark on the leather and a replacement pair was sent without delay. I love the boots. They fit snugly and look great. They’re trendy & I especially like the burgundy colour. I definitely recommend them.
22 September 2025
Reply from Sole Bliss
Hi Ann
Thank you so much for your wonderful review!
We're delighted to hear you love the boots and that we were able to sort out the replacement quickly for you. It's fantastic that they fit snugly and look great on you.
We truly appreciate your recommendation!
Kind Regards,
Team Sole Bliss
So comfortable even with osteoarthritis problem
I honestly thought I would never be able to wear heels again due to osteoarthritis in my big toe. I can’t believe how amazing these shoes are (went for ones that suit a wider foot). So comfortable, I can walk quite a way in them. Thank you so much for making them! They are a lot more expensive than I usually buy but worth every penny. When I need another pair of boots or trainers, I’m coming here!
22 September 2025
Reply from Sole Bliss
Hi Claire,
Thank you so much for your wonderful review!
We're absolutely thrilled to hear that you can wear heels again despite your osteoarthritis. It's feedback like this that makes what we do so rewarding – knowing we've helped you feel comfortable and confident is exactly why we design these shoes.
We're so pleased they're worth the investment for you, and we look forward to helping you find your next pair of boots or trainers!
Kind Regards,
Team Sole Bliss
Prompt delivery
The prompt next day delivery service is fabulous.
The clear guidelines regarding shoe size has always been spot on for me. My recent purchase was for a wedding.
Whilst others were resorting to flip flops on the dance floor. My Sole Bliss heels danced the night away. My feet felt great.
Thank you
22 September 2025
Reply from Sole Bliss
Hi Pauline
Thank you so much for your wonderful review!
We're delighted to hear you danced the night away in comfort! That's exactly what we love to hear. It's also great to know our sizing guidelines have been consistently helpful for you.
We truly appreciate you sharing your experience and hope your Sole Bliss heels get many more outings!
Kind Regards,
Team Sole Bliss
Uncomfortable despite many tries
I was really excited to find a company selling shoes for people with bunions that want to wear trainers that look good. I started ordering the Feather in green, but it was too tight, so I went up a size, but found it was still uncomfortable. I phoned their customer service and was advised to try a style beginning with H, so I tried the Hero in cherry red. It fitted better, and after testing it for a few hours at home I walked about half a mile and found that it had started to dig into my foot, causing it to bleed. Feeling inside the shoe there is clearly a sharp edge on the big toe where the soft suede meets the harder leather the laces go through. I contacted customer services again, but this time they were less helpful and although I returned the shoes they said they found no fault and could not refund for any shoes worn outside as per their policy.
I am left very disappointed that the shoes they recommended caused such pain despite me having done everything they suggested (phoning for advice, testing on carpet) I should to check the fit.
27 October 2025
Unprompted review
Reply from Sole Bliss
Hi Philippa
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience with the Hero trainers.
We understand how frustrating this has been, especially as you sought guidance from our Customer Care Team. We're particularly sorry to hear that the shoes caused discomfort during your walk.
Our team thoroughly inspected the returned shoes and compared them with a new pair of the same style and size, however were unable to identify any manufacturing fault or sharp edge. The area where the suede meets the leather is part of any standard trainer's construction. We recognise that this didn't work for your particular foot shape, and we genuinely regret that this style caused you discomfort.
We recommend making full use of the 30 day window to try the shoes on a carpeted area for an extended time to ensure they're fully comfortable before wearing them outside. As the shoes were worn outside and were no longer in a resaleable condition, we were unable to process a refund.
Kind Regards,
Team Sole Bliss
We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 3,800 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.
The shoes came with a very smooth sole…
The shoes came with a very smooth sole which can be a hazard on tiled or laminate flooring. When I contacted Sole Bliss they told me that they would get more grip once I wore them outside. I am reluctant to try them outside in case I slip over. My only option is to have new soles fitted at a cobblers as an extra cost on top of already expensive shoes.
After wearing them around the house for 2 hours the balls of my feet were burning like they do with cheap shoes despite claims of extra cushioning. The only positives is they didn't hurt my bunion and are really pretty.
24 October 2025
Unprompted review
Reply from Sole Bliss
Hi Chegsy
Thank you for taking the time to share your feedback. We're so pleased to hear they accommodated your bunion and that you find them pretty!
We're sorry to hear about your concerns with the soles. Some of our heels have resin soles which can feel slippery at first, especially when wearing on carpet indoors. However, they naturally develop more grip when worn outside as the soles develop texture from use. Alternatively, many customers score the soles themselves to create more grip, or have a cobbler add a rubber sole protector. We're also currently working with our factory to develop soles with better grip from the start.
We're sorry to hear about the discomfort you experienced on the balls of your feet. Our shoes feature triple-layer cushioning, but we recognise that comfort is very individual and not every style will work for everyone. We offer a 30 day period, during which we recommend customers spend time wearing the shoes inside on a carpeted area to ensure they are fully comfortable. Our Customer Care Team is always happy to provide personalised recommendations if a particular style isn't working.
Kind Regards,
Team Sole Bliss
We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 3,800 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.
So disappointed
Loved the shoes but very disappointed that they don’t cater for small feet. They start at 3.5 and I am a 3 with a bunion on one foot. Tried insoles and heel grips in the beautiful Carmen but were slipping off. Keeping the Cecelia as it has a strap across and with a half insole in the ‘good’ foot I can just about get away with it.
24 October 2025
Unprompted review
Reply from Sole Bliss
Hi Kim
Thank you for taking the time to share your feedback. We're glad that you loved the shoes but sorry to hear the sizing didn't work perfectly for you.
We do actually offer size 3 in many of our styles, though we appreciate that finding the right fit can still be challenging. The Cecilia and Carmen styles are both quite generous in their fit, which may have contributed to the slipping you experienced. Our Customer Care Team is always happy to recommend alternative styles in size 3 that might work better for smaller feet and specific needs.
We appreciate your feedback and hope you were happy with the returns process and the full refund provided when you later returned both pairs of shoes.
Kind Regards,
Team Sole Bliss
We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 3,800 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.
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