I bought my first pair before lockdown but due to a fault returned them. Customer service was excellent. I’ve since bought at least 5 pair of trainers that are super comfortable. A pair of Bailey that... See more
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Review summary
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What people talk about most
Reviews shaping this summary
October 2024 I was looking for comfy Winter Boots in Leather saw Blizzard on Sole Bliss Website . I have a wider foot high instep ( no bunions) website stated wide toe box/ fit . Beautiful High Qua... See more
Company replied
The sandals are lovely and a great fit after my having hammer toes op. Unfortunately I had to pay €111 to Spanish Customs after filling in 3 different though similar forms requiring exact information... See more
Company replied
I’m disappointed that my cream Ingrid shoes make a loud noise each time the heel strikes the ground when walking on hard surfaces. Even my husband said “What a racket” when I was walking on a pavemen... See more
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Company details
- #195 of 216 best companies in Shoe shop
Information provided by various external sources
Stylish Shoes & Boots for Ladies with Bunions
Contact info
Unit D, Penfold Industrial Est, Imperial Way, WD24 4YY, Watford, United Kingdom
- 01923227400
- info@solebliss.com
- solebliss.com
3.5
Average
388 reviews
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Faulty boots
Bought several pair of these boots and trainers but the last pair I bought when wearing proved to be faulty. The boots rubbed my ankles badly. When I asked customer services for advice they said as it was past 30 days there was nothing that could be done. Very poor service for faulty boot and a poor way to treat a loyal customer. Will not purchase these again as the price does not match the service. £250 wasted!
12 October 2025
Unprompted review
Reply from Sole Bliss
Hi Daniel
Thank you for taking the time to share your feedback, and we're sorry to hear about your experience with the boots.
We understand your frustration, particularly as a loyal customer who has purchased several pairs from us. However, rubbing at the ankles is typically a fit issue rather than a manufacturing fault, as each person's foot and ankle shape is different. This is why we encourage customers to spend time trying shoes at home on a carpeted area during the 30-day period to ensure they are fully comfortable before committing to wear them outside.
We genuinely regret that this particular pair didn't work for you, and we hope you continue to enjoy the many other pairs of trainers and boots you've purchased and kept from us.
Kind Regards,
Team Sole Bliss
We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 3,800 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.
these are the most comfortable shoes-
these are the most comfortable shoes-
i have problem foot from surgery -wide too
comfortable and stylish right out of the box
fast shipping also
3 October 2025
Unprompted review
Reply from Sole Bliss
Hi Headley,
Thank you so much for your wonderful review!
We're absolutely delighted to hear the shoes are so comfortable, especially given your foot surgery and wide fit needs. It's fantastic that they were comfortable right out of the box!
We truly appreciate you sharing your experience.
Kind Regards,
Team Sole Bliss
Comfortable trainers for wide fit feet
Bought Pixi black and leopard print trainers for my hard to fit feet (eee ) Thay are so comfortable and light to wear Several people have complimented me on them because they look really good Thankyou Sole Bliss 😊
23 September 2025
Unprompted review
Reply from Sole Bliss
Hi Linda,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that the Pixi trainers are working so well for your wide feet and that you're receiving compliments on them. It's lovely to know they're providing both comfort and style!
We truly appreciate you sharing your experience.
Kind Regards,
Team Sole Bliss
Disappointed in the comfort! Not made for wide fit feet!
I ordered the miracle trainers which in the description, are the widest trainers they make. The trainers themselves when they arrived, are lovely looking, beautiful leather. I adjusted the laces to fit my feet and they felt comfortable, so i decided to keep them. But after wearing them for a day at work, they felt tighter across the width throughout the day and standing my bunion felt rubbed and were red and sore when i took them off, i did wear with socks, they gave me the same pain as normal fashion trainers that cost half the price. I am disappointed as i was really looking forward to having pain free feet whilst standing working all day. I will keep them as a fashion trainer for when i only wear them for an hour or so! I feel you need to be more detailed with your width description as if they are your widest fit they should be suitable for an E width foot!
2 October 2025
Unprompted review
Reply from Sole Bliss
Hi Antonia
Thank you for taking the time to share your feedback, and we're truly sorry to hear the trainers didn't provide the all-day comfort you were hoping for.
We understand how disappointing this must be, especially as you were looking forward to pain-free feet at work, but we recognise that each person's foot shape and bunion severity is different, and unfortunately not every style will work for everyone.
We offer 30 days, during which we recommend customers spend a good amount of time wearing the shoes inside on a carpeted area to ensure they are fully comfortable before wearing them outside. This allows time to assess the fit throughout the day and contact our Customer Care Team for advice if needed. Our team is always happy to provide personalised recommendations to help find the most suitable style and size for your specific foot type.
We genuinely regret that this style didn't provide the comfort you were seeking for full working days, and we appreciate you sharing your experience.
Kind Regards,
Team Sole Bliss
We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 3,800 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.
Not great or for wide feet in my experience
I ordered a pair of shoes believing that they would be wider (to accommodate bunions, which I don’t have) and more padded (for comfort) than ordinary shoes, hence the diagrams and price tag. I don’t have wide feet per se but they tend to swell over time in heels. I’m sorry to say I couldn’t even get my foot into the front part of the shoe to try them on! I am very disappointed. I realise now a lot of the reviews on here are actually praising customer service - but where a lot of people are actually returning the shoes. The refunds are also slow, given the price tag and there’s no returns updates. I emailed to see if they’d received them back and they told me to track the parcel myself! So if you are also reading these reviews looking for a wider shoe, I don’t think these are.
29 September 2025
Unprompted review
Reply from Sole Bliss
Hi Clare
Thank you for taking the time to share your feedback, and we're sorry to hear the shoes didn't work for you.
We're surprised to hear you couldn't get your foot into the shoes, as our designs feature wide toe boxes specifically to accommodate a range of foot shapes. However, this particular style is one of our highest heels, and naturally because of the height and angle, the fit can be slightly less generous than our other styles. We often recommend customers size up for our highest heels for this reason, and our Customer Care Team is always happy to provide personalised sizing advice.
Regarding your returns experience, we apologise if our response didn't meet your expectations. As the tracking information is on the postage receipt given when you drop items at the Post Office, we don't have access to this information – tracking the return yourself is the fastest way to see when it has reached us. Our standard refund process takes 3-5 working days from when the return reaches us, plus a further 7 working days for the funds to appear in your account depending on your bank. We're sorry if this felt slow to you, and we're working on improving our returns service with more frequent updated.
We appreciate you sharing your experience, even though these shoes weren't the right fit for you.
Kind Regards,
Team Sole Bliss
We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 3,800 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.
Stylish And Comfortable
I recently purchased two pairs of Sole Bliss trainers ( Track trainers) and they're so comfortable that I can wear them all day without any discomfort or soreness. I've been wearing these shoes for days now and finally my feet don't hurt anymore.
Amazing shoes and Excellent customer service! Thank you SB!
5 September 2025
Unprompted review
Reply from Sole Bliss
Hi Rodica,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that your Track trainers are providing all-day comfort and that your feet are finally pain-free.
We truly appreciate your kind words about our customer service team as well.
Kind Regards,
Team Sole Bliss
Shoes are uncomfortable
Delivery and returns etc were fine. I am around a UK 6.5, have moderate/severe bunions which are painful in most shoes. I ordered the Tread boots in size 6 which were the right size but not enough room for my bunion (no half size available), which defeats the whole point really, so returned. I also ordered the Luna flats in size 6.5 and kept them - bunions were actually accommodated but the shoes gave me very painful plantar fasciitis which I have never experienced before. My feet were sore and in pain for days after wearing the flats for a few hours. Wish I'd returned them as they're awful to wear and very expensive at £139!!! Such a regret. Would recommend New Balances (I size up), and Vibae to anyone looking for bunion-friendly shoes. Also tbh the designs at sole bliss are quite ugly IMO...
27 July 2025
Unprompted review
Reply from Sole Bliss
Hello
Thank you for taking the time to share your feedback, and we're truly sorry to hear these shoes didn't provide the comfort you were hoping for.
We understand how frustrating this must be, especially given your experience with painful bunions. Our shoes are designed with features like the Bunion Bed® stretch panel and wide toe boxes, but we recognise that each person's foot shape and bunion severity is different, and unfortunately not every style will work for everyone. Our Customer Care Team is always happy to provide personalised advice on which styles will work best for your foot type.
We're particularly sorry to hear that the Luna flats caused plantar fasciitis discomfort – this is the first time we've heard of this issue with these shoes. We offer a 30 day returns window, during which we recommend customers spend time wearing the shoes inside on a carpeted area to ensure they are fully comfortable before wearing them outside.
We genuinely regret that these styles didn't work for you, and we appreciate you sharing your experience.
Kind Regards,
Team Sole Bliss
We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 3,800 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.
Handbag faulty and replacement handbag also faulty. Then no replacement available. Left with faulty bag
Bought two pairs of shoes and a matching handbag. All looked nice so threw away order/returns form. After first use of bag I noticed that the leather had a cut in it that I hadn’t initially noticed. I was concerned that with time this would worsen. So I asked to return the faulty handbag and get a replacement. This took many phone calls and emails as the customer service team couldn’t understand that I needed a copy of the order/returns form. Finally o was sent one. Returned handbag. Received replacement which was also faulty. Pointed this out. They had sold out so couldn’t send a replacement and they thought the indentation on all of one side of the bag would disappear with time. It hasn’t. I wanted the style/colour of handbag as it matched the 2 pairs of shoes I’d ordered and kept. So left with faulty bag. A waste of a purchase. I asked for it to at least be reduced to the sale price. They refused but offered a gesture of goodwill. I just wanted a non faulty bag. Reading other reviews I can see that this incident or similar has happened before. A big waste of time and a summer spent without a light coloured handbag as I was either waiting for delivery or returning faulty goods
20 May 2025
Unprompted review
Reply from Sole Bliss
Hi Claire
Thank you for taking the time to share your feedback.
We're very sorry that the original bag had a cut in the leather, and we completely understand your frustration when the replacement had a minor indentation. While this was a cosmetic imperfection rather than a fault, we recognise it wasn't the perfect product you deserved.
We genuinely regret that we were out of stock and unable to send another replacement, especially as you wanted the bag to match your shoes. We offered a gesture of goodwill to reflect the imperfection, and we're sorry this didn't fully resolve your disappointment.
We do hope you've been happy with the two pairs of shoes you kept.
Kind Regards,
Team Sole Bliss
We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 3,800 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.
Ordering was easy
Ordering was easy
Quality is second to none
Very happy
Would recommend product and company
Thanks Sole Bliss !
20 May 2025
Reply from Sole Bliss
Hi Maria,
Thank you so much for your wonderful review!
We're delighted to hear that you're happy with your shoes and that you found the ordering process easy. It's always lovely to hear when customers are pleased with both the quality and their overall experience with us.
We truly appreciate your recommendation and look forward to helping you find your next pair!
Kind Regards,
Team Sole Bliss
I am so very disappointed as I thought…Trainers
I am so very disappointed as I thought I had finally found shoes that would be comfortable. I purchased a pair of trainers that were depicted as bunion friendly and after the first wear came home with rub marks and blisters on both feet. Unfortunately due to the companies policy on returns they were unable to offer me any recourse. I know I am in the minority here but unfortunately will not be ordering any more.
6 August 2025
Unprompted review
Reply from Sole Bliss
Hi Hilary,
Thank you for taking the time to share your feedback, and we're truly sorry to hear the trainers caused discomfort on your first wear.
We understand how disappointing this must be, especially when you were hoping to finally find comfortable footwear. Our trainers are designed with a Bunion Bed® stretch panel and wide toe box, but we recognise that each person's foot shape and bunion severity is different, and unfortunately not every style will work for everyone.
This is why we encourage customers to spend time trying shoes at home on a carpeted area to ensure they are the right pair before wearing them outside. During this trial period, our Customer Care team is always happy to provide personalised recommendations to help you find a better fit within our range.
We genuinely regret that this particular style didn't provide the comfort you were seeking, and we appreciate you giving Sole Bliss a try.
Kind Regards,
Team Sole Bliss
We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 3,800 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.
Pain-Free and Stylish? Yes, Please!
Finally, my feet don’t hurt anymore!
I have bunions on my left foot, and breaking in new shoes used to be a nightmare. I had to wear them gradually until they moulded to the shape of my feet.
But with Sole Bliss shoes? I slipped them on and boom, I walked around the city for an entire evening without the slightest pain.
Bonus: they look really stylish too! 😊
7 July 2025
Unprompted review
Reply from Sole Bliss
Hi Marco,
Thank you for your 5-star review! We are so glad you have found comfort in our shoes!
Best wishes,
Team Sole Bliss
Order came fast and very good quality
Order came fast and very good quality, so nice I purchased another for my daughter-in-law.
20 June 2025
Reply from Sole Bliss
Hello,
Thank you for your kind review! We're thrilled to hear you were happy with the quality and speed of your order. It means a lot that you came back to purchase another for your daughter-in-law!
Best wishes,
Team Sole Bliss x
Warning
Warning. I ordered shoes with a matching handbag £318. I need a size larger so check on line for stock. Returned shoes. Post on Wed and the following Thursday after chasing the company - was told they were out of stock. I ask for label to return the matching handbag and told I had used my free return and I had to pay for return. It’s not the cost it’s the principle. Very bad customer service.
24 July 2025
Unprompted review
Reply from Sole Bliss
Hello,
Thank you for your feedback and we're truly sorry to hear about your experience. We completely understand your frustration, especially when an item goes out of stock.
We advise that all returns and exchanges can take up to 5 working days to process, and based on our records, your return was handled within this timeframe. However, as we weren’t made aware that you intended to exchange the shoes for a different size, we were unfortunately unable to reserve the stock in advance.
Regarding the second return, we do state on both our website and returns form that only the first return per order is free. We are very sorry for any inconvenience this caused.
Kind Regards,
Sole Bliss
We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 3,800 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.
STYLISH AND COMFORTABLE
My new pair of shoes are amazing ! I have struggle for years to find shoes that I can comfortably walk around in and these are perfect.They are not only practical but stylish which can be incredibly hard to find.It was not only the product that I was impressed by but the customer as well which was excellent.They were always happy and quick to respond to any queries that I had.
23 July 2025
Unprompted review
Reply from Sole Bliss
Hi Francesca,
Thank you for your 5* review! We're delighted to hear that you've finally found shoes you can walk comfortably in!
We're pleased that our customer service team was able to help with your queries quickly and efficiently too. Your comfort and satisfaction are exactly what we're aiming for!
Thanks again and very best wishes from Team Sole Bliss
I’m so happy I discovered Sole Bliss
I’m so happy I discovered Sole Bliss! These shoes are incredibly comfortable and have been a game-changer for my bunions. For the first time in years, I can wear stylish shoes without pain. Just purchased my 6th pair. The quality is excellent—you can tell they’re made with care—and the shipping was fast. I also had a quick question for customer service, and they were friendly and super helpful.
12 July 2025
Unprompted review
Reply from Sole Bliss
Hi Doreen,
Thank you for your kind review! We're thrilled that our shoes have helped with your bunions and that you can wear stylish shoes comfortably again.
It's great to hear you're happy with the quality and that our customer service team was able to help when you needed it. We really appreciate you taking the time to share your experience, as it helps other customers know what to expect.
Thanks again for choosing Sole Bliss!
Bliss
Easy, fast ordering/delivery. Birthday treat to myself, the shoes are so very comfortable!
20 May 2025
Reply from Sole Bliss
Hi Judith
Thank you for your lovely review!
We're delighted that you find the shoes so comfortable. It's wonderful to hear that our ordering and delivery process was easy and fast for you too.
Happy birthday and thank you for choosing Sole Bliss to celebrate!
Kind Regards,
Team Sole Bliss
I have just received my first pair of…
I have just received my first pair of Sole Bliss shoes and cannot recommend them highly enough. I have Morton’s Neuroma in my left foot and find most rigid shoes extremely painful after a short while. Not these however! I wore them on the underground and all day at work and not a twinge! A miracle. The only problem is which new model I should choose next. The website is so full of tempting possibilities!
7 July 2025
Unprompted review
Reply from Sole Bliss
Hi
Thank you for your fantastic review!
We're delighted to hear that your first pair provided such relief for your Morton's Neuroma and that you were able to wear them all day without any pain. It's wonderful when our comfort technology makes a real difference to someone's daily life. We're pleased you're already considering your next pair!
Our Customer Care team would be happy to help you choose your next style based on what worked well with your first pair.
Thank you for taking the time to share your experience and for recommending us.
Kind Regards
Team Sole Bliss
Walker sandals like walking on air!
Just received my second pair of Sole Bliss Walker sandals. They are the most comfortable sandals ever. It’s like walking on air. The leather is butter soft. I have them in cream and chocolate brown. The whole experience of shopping with Sole Bluss is efficient and easy. My feet are in love with their new shoes.
8 July 2025
Unprompted review
Reply from Sole Bliss
Hi Carol
Thank you for your lovely review - it's wonderful to hear that your Walker sandals feel like walking on air. And we're delighted that you love them so much you've now got your second pair!
We appreciate you taking the time to share your experience and for being such a valued customer - it means so much to our team!
Kind Regards
Team Sole Bliss
Love my trainers
I bought my first pair before lockdown but due to a fault returned them. Customer service was excellent. I’ve since bought at least 5 pair of trainers that are super comfortable. A pair of Bailey that are soft and a pair of the Walker design (great with dress, skirt or trousers). I also have boots that are comfortable too. They will be coming into their 3rd winter this year. Although not padded, I like the option to wear thicker socks. The Layton shoes haven’t been worn in, as yet, so unfortunately find them still uncomfortable after the first couple of wears. I’m hoping that’ll change.
2 July 2025
Unprompted review
Reply from Sole Bliss
Hi Mrs Cinders
Thank you for your wonderful review and for being such a loyal Sole Bliss customer!
We're very pleased to hear how much you love your trainers and that our customer service team provided excellent support when you needed to return your first pair. We're delighted that you've found so many styles that work perfectly for you too!
Regarding the Layton shoes, some of our leather styles do need a bit of time to soften and mould to your feet, so they should become more comfortable with a few more wears.
Thank you for taking the time to share your experience and for being such a valued customer over the years.
Kind Regards
Team Sole Bliss
The sandals are lovely and a great fit…
The sandals are lovely and a great fit after my having hammer toes op.
Unfortunately I had to pay €111 to Spanish Customs after filling in 3 different though similar forms requiring exact information on the make up of them, as well as my family history!! So unfortunately l won't be buying them again!
20 June 2025
Reply from Sole Bliss
Hi Geraldine
Thank you for your lovely review and we're delighted to hear the sandals are a great fit for you, especially after your hammer toe operation!
We're very sorry about the unexpected customs charges and complicated paperwork you encountered with Spanish Customs. We completely understand how frustrating and expensive this must have been for you.
Unfortunately, customs duties and import taxes are determined by each country's regulations and are beyond our control, but we genuinely regret that this has affected your experience with us.
We appreciate you taking the time to share this feedback, as it helps us understand the challenges our international customers may face.
Thank you for choosing Sole Bliss and we're glad the sandals are working well for your feet!
Kind Regards,
Team Sole Bliss
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