Son of a Tailor Reviews 2,705

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent fabrics and craftsmanship. Many highlight the unparalleled fit of the garments, often describing them as perfectly tailored. The customer service also receives frequent commendation for being responsive, helpful, and efficient in resolving issues. People appreciate the company's commitment to ensuring customer satisfaction, especially with remakes and adjustments. However, some customers experienced initial issues with the fit of their orders, finding garments to be too long, tight, or not matching their expectations. A few people also reported problems with order accuracy, such as receiving items with incorrect customizations or experiencing significant delays in delivery.

What people talk about most

Product

Consumers find product quality and fit to be very positive. Many reviewers praise the high-quality fabrics,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high-quality... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the outstanding,... See more

Order

People report ambiguous experiences with order. While some customers praise fast delivery, receiving items... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the outstanding customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service!!! What a great experience in our European service desert... Our first order wasn't the perfect fit, so we were asked to take pictures from 3 ankles and a lovely lady got bac... See more

Company replied

Rated 5 out of 5 stars

Son of a Tailor uses high quality fabrics that feel soft and rich on your skin. The fit is unparalleled to anything you will find off the rack, and their commitment to delivering a quality product and... See more

Company replied

Rated 5 out of 5 stars

I received my first knit sweater after being an exclusive user of the HiNeck T-shirt over the past 5 years. My sweater did not fit very well, which was surprising with how well my T-shirts fit initial... See more

Company replied

Rated 5 out of 5 stars

I recently bought a few shirts via their store in Copenhagen. Couple of weeks later I got it by post. Two of them did fit perfectly but the third one didn´t. Reaching out to their customer support... See more

Company replied


Company details

  1. Men's clothes shop

Written by the company

We reengineer the clothing industry for the planet and people. With our made-to-order model, we reduce overproduction for the planet, and of course, offer perfect fit for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, great quality

I ordered two regular pattern shirts and received top quality. The fit was not perfect for me and I told myself to give it a try and use the customer support to see if there is any chance to adjust the fit and let me tell you I was genuinely overwhelmed with their customer service. Free refitting of my shirts, great and quick email exchange. I‘ll definitely recommend this company!

14 March 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Marius
Thank you so much for your kind words and feedback! We're thrilled to hear that you loved the quality of the shirts and that our customer service was able to assist with the fit. We always strive to provide a great experience, and it's wonderful to know we were able to meet your expectations. We truly appreciate your recommendation and look forward to serving you again in the future!
Sam and the SON Team

Rated 5 out of 5 stars

Excellent customer care!

Excellent customer care!

12 March 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Vassilis
Thanks for your review! We are so happy to hear that you had a nice experience with us!

Sam and the SON Team

Rated 5 out of 5 stars

Great quality and great service

I regularly order T Shirts from Son Of a Tailor and now I wont go anywhere else. The thick cotton shirts are great quality and the perfect fit- I'm not tall so it's great to wear something that finally fits. Just ordered a hoodie and used the free remake service and the final product was perfect. Service is excellent and I would highly recommend

28 February 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Andy,
Thank you so much for your kind review! We’re thrilled to hear our T-shirts and hoodies are the perfect fit for you, and that you enjoyed our remake service. It’s great to have you as part of the journey, and we really appreciate your recommendation!

Have a lovely weekend ahead!
Best wishes
Simon & the Son team

Rated 5 out of 5 stars

More than a T shirt

When I order the HI neck T shirt I wasn’t expecting to be perfect when I received and when I saw the details, the quality, the textile,,, the size,, every detail was really showing that it’s made with passion and professionalism
Thank you for the great experience from now on. Son of tailor is my favorite and preferred choice

10 March 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Wow, thank you very much for this beautiful review, Ramy!
We're so happy to hear that you have noticed our passion for clothing.

If you ever need any help at all, we are not more than an email away,
Best wishes
Simon & the Son team 🌟

Rated 5 out of 5 stars

Great company with a fantastic customer service

Finding shirts off the rack has always been almost impossible due to my body type, so I was thrilled to learn about Son of a Tailor. I ordered a T-shirt through their Perfect Fit algorithm, but unfortunately, it wasn't a great fit. Their customer service was very prompt and happy to send me a new one, which was much closer, but still not quite something I would enjoy wearing daily. Almost embarrassed, I got in touch with their customer service again, fully expecting a decline on a third try, but once again they were happy to keep trying and determined to find a fit for me. The third shirt was perfect, and I couldn't be more happy with my purchase. Highly recommended! :)

9 March 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Dear Aapo
Thank you so much for sharing your experience! We’re thrilled to hear that our Perfect Fit algorithm and customer service team were able to work with you to find the perfect shirt. We truly believe that everyone deserves a great fit, and it’s wonderful to know we were able to make that happen for you. Your recommendation means a lot to us, and we’re so happy you’re satisfied with your purchase! If you ever need anything else, don’t hesitate to reach out—we’re always here to help. :)
Sam and the SON Team

Rated 5 out of 5 stars

They did three iterations until my…

They did three iterations until my shirt fit seamlessly

7 March 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Adrian
Thanks for your review! We alway do what we can to make sure you get the fit and product you want! Please let us know if there's anyway we can help in the future.
Sam and the SON Team

Rated 5 out of 5 stars

Amazing product and excellent customer…

Amazing product and excellent customer service.

I have ordered 7 t-shirts from them at this point, and have been very satisfied. Two t-shirts didn't fit as well as I had hoped and they were happy to re-make them and send them over quickly. Super satisfied!

2 March 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Alex,
Thank you so much for your kind words and continued support! We’re thrilled to hear you’ve had such a positive experience with both our products and customer service. We’re always happy to make sure you get the perfect fit, and we appreciate you letting us assist in getting everything just right. If you ever need anything else, don’t hesitate to reach out. We’re here for you! :)

Sam and the SON Team

Rated 5 out of 5 stars

First time ordering from Son and when…

First time ordering from Son and when the shirts arrived they were a bit big even after washing and also were accidentally of different lengths.

I reached out about the remake option and got an amazingly fast customer service response and trouble shooting advice to correctly measure for adjustments to my size.

The shirts were remade and sent to me and they fit great!
Love the look/ feel and material!
And impressed with there standards regarding customer satisfaction!

18 February 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Peter,
Thank you so much for sharing your experience! We’re thrilled to hear that our customer service team was able to help resolve the sizing issue and get you the perfect fit. It’s always our goal to make sure you’re completely satisfied with both the fit and the quality of our products, and we’re so happy to know that we met your expectations. Your kind words mean a lot to us, and we appreciate you choosing Son. If you ever need anything else, don’t hesitate to reach out—we’re here to help! :)
Sam and the SON Team.

Rated 5 out of 5 stars

SON Made it Perfect

I live in Florida and wear a t-shirt almost every day. For several years, I have been buying all my t-shirts from another high-end brand. I became interested in SON and bought one t-shirt to try it out. I was very happy with everything except the fit was a bit too tight. I told SON this and sent them the photos requested. They made some specific changes and I now have my own personally tailored profile. My free replacement t-shirt fits perfectly! I am now a serious fan of SON and will be buying more.

25 February 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Dwight,

Thank you so much for the kind words regarding the remake guarantee we offer. It's great to hear they now fit perfectly!

Best, Frederik & the SON Team.

Rated 5 out of 5 stars

Son of a Tailor designs clothing just for me!

Son of a Tailor designs and manufactures clothing just for me! How amazing is that? I love the way the fabrics they use feel (so soft, so comfortable) and look on me, and that the company delivers on its promise that its custom sizing fits perfectly or they’ll remake it at no charge. Perfect is a word I’d use for SOAT, too, from its beautifully designed products to its innovative and ethical manufacturing process that eliminates clothing waste, and its amazing customer service.

5 March 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Thank you for the kind words, Spencer! I'm glad to hear we can accommodate your custom size and that the products are designed beautifully! :-)

Best, Frederik and the SON Team.

Rated 5 out of 5 stars

Amazing service

Amazing service , T-shirt was a little tight so i ordered another free of change through their amazing replacement service, fits beautifully

5 March 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey John,

Great to hear you like the service and that the remake guarantee worked wonders!

Best, Frederik & the SON Team.

Rated 5 out of 5 stars

Great t-shirts, even better customer service

First of all, I'm a big fan of the quality and style of the t-shirts. They really are custom made to fit you and even the process of getting fitted was top notch. On top of that, when one of the t-shirts I ordered didn't fit me, I experienced the best customer service I could have possibly asked for.

The team worked with me and the pictures are sent them to figure out exactly what measurements needed to be changed and then immediately sent me not just one but two replacements for the t-shirt that didn't fit to make sure that I was a satisfied customer. I highly recommend this company and brand to anyone looking for great quality, stylish t-shirts.

4 March 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Rahul,

Thanks a lot for the kind words regarding both the products and the service. We're happy to hear the guarantee worked and that you now how well-fitting shirts :-).

Best, Frederik & the SON Team.

Rated 5 out of 5 stars

Great service!

Fantastic service!

4 March 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Robin
Thanks for your review! We hope to see you back soon!
Sam and the SON Team

Rated 5 out of 5 stars

I love SOAT

I love SOAT! Frequent customer and have been buying from them for years. Great fit and they are very accommodating with their remake guarantee, even fixing a few garments with reorders beyond the normal period that I didn’t get around to trying on.

Can’t recommend them enough. Great quality, great product and great mission. Thanks team!

4 March 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Cameron
Thanks for your review! We appreciate your feedback and hope to continue to provide great service and products to you in the future :)

Sam and the SON team

Rated 5 out of 5 stars

Stellar customer service

Stellar customer service. I love the T-shirt quality. Very good guys. Best Steffen

3 March 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Steffen
Thanks for your review! We are happy to hear that you have had a great experience and hope to continue to provide quality products and service to you :)
Sam and the SON Team

Rated 5 out of 5 stars

Amazing Shirt

First shirt I ordered fit poorly.

I emailed support, and they asked me to take a few pictures with the shirt on to understand the required adjustments.

I was a bit upset initially I had to do this. I just wanted a refund at that point.

But that changed when I received customer supports email back. They listed 2-3 paragraphs of changes they recommend they make, and encouraged me to try it out.

The shirt fit flawlessly. It is the best fitting shirt I ever put on. Customer service is fantastic, and quality is exceptional.

I wish the styling was better on the website, because I'd order a lot more!

25 February 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Dear Patrick
Thank you so much for sharing your experience! We're thrilled to hear that the adjustments worked out and that the shirt now fits. We always aim to provide the best customer service, and we're glad we could turn your initial frustration into a positive outcome. We also appreciate your feedback on the website styling — we'll definitely keep that in mind as we continue to improve. Thanks again for your support, and we hope to see you order more from us soon!

Sam and the SON Team

Rated 5 out of 5 stars

Absolutely brilliant service at all…

Absolutely brilliant service at all levels; perfect fit perfect delivery.

28 February 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Mark
Thank you so much for your kind words! We're delighted to hear that everything met your expectations, from the fit to the delivery. We always strive to provide top-notch service, and it's fantastic to know we hit the mark for you. We truly appreciate your feedback and look forward to serving you again soon!
Sam and the SON Team

Rated 5 out of 5 stars

Amazing service and quality products

Amazing service and quality products. Amazing fit

28 February 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Thank you so much for your wonderful feedback! We're thrilled to hear you're happy with both the service and the fit of our products. Your satisfaction is our top priority, and it’s great to know we’re meeting your expectations. We can’t wait to serve you again soon!
Sam and the SON Team

Rated 5 out of 5 stars

Helping me look great.

I’ve ordered a number of garments from Son of a Tailor and had great service every time. The website fitting system works really well and after your order, they keep you well informed of your order status. Just once, a sweater I ordered did not fit to my liking and I used the perfect fit guarantee. The team at Son of a Tailor helped me refit a new sweater and I received a new sweater shortly that fit perfectly. Overall, a great company with great quality clothing.

28 February 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Dear Kevin
Thank you so much for taking the time to share your experience! We're thrilled to hear that you've consistently had great service with us and that our fitting system works well for you. We're also really happy that our Perfect Fit Guarantee was able to resolve the issue with your sweater and that we could provide you with a replacement. Your satisfaction is our priority, and we're grateful for your continued support. We look forward to providing you with even more high-quality clothing in the future!
Sam and the SON Team

Rated 5 out of 5 stars

The customer service and ordering…

The customer service and ordering process was superb and they resolved an issue very quickly

21 January 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Dear Timothy
Thank you for your kind words! We're so glad to hear that you had a great experience with our customer service and ordering process. It's always our goal to resolve any issues as quickly and efficiently as possible, and we're happy we could meet your expectations. We truly appreciate your feedback and look forward to serving you again soon!
Sam and the SON Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look