Son of a Tailor Reviews 2,705

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent fabrics and craftsmanship. Many highlight the unparalleled fit of the garments, often describing them as perfectly tailored. The customer service also receives frequent commendation for being responsive, helpful, and efficient in resolving issues. People appreciate the company's commitment to ensuring customer satisfaction, especially with remakes and adjustments. However, some customers experienced initial issues with the fit of their orders, finding garments to be too long, tight, or not matching their expectations. A few people also reported problems with order accuracy, such as receiving items with incorrect customizations or experiencing significant delays in delivery.

What people talk about most

Product

Consumers find product quality and fit to be very positive. Many reviewers praise the high-quality fabrics,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high-quality... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the outstanding,... See more

Order

People report ambiguous experiences with order. While some customers praise fast delivery, receiving items... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the outstanding customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service!!! What a great experience in our European service desert... Our first order wasn't the perfect fit, so we were asked to take pictures from 3 ankles and a lovely lady got bac... See more

Company replied

Rated 5 out of 5 stars

Son of a Tailor uses high quality fabrics that feel soft and rich on your skin. The fit is unparalleled to anything you will find off the rack, and their commitment to delivering a quality product and... See more

Company replied

Rated 5 out of 5 stars

I received my first knit sweater after being an exclusive user of the HiNeck T-shirt over the past 5 years. My sweater did not fit very well, which was surprising with how well my T-shirts fit initial... See more

Company replied

Rated 5 out of 5 stars

I recently bought a few shirts via their store in Copenhagen. Couple of weeks later I got it by post. Two of them did fit perfectly but the third one didn´t. Reaching out to their customer support... See more

Company replied


Company details

  1. Men's clothes shop

Written by the company

We reengineer the clothing industry for the planet and people. With our made-to-order model, we reduce overproduction for the planet, and of course, offer perfect fit for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great quality and service

Great quality and service in making sure I got the right fit - they made edits and tailored it to fit perfectly.

28 February 2025
Unprompted review
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Reply from Son of a Tailor

Dear Jason
Thank you so much for your fantastic feedback! We're thrilled to hear that you’re happy with the quality and that our team was able to tailor the fit perfectly for you. We always strive to provide a personalized experience, and it's wonderful to know we succeeded. Thanks for choosing us, and we look forward to serving you again in the future!
Sam and the SON Team

Rated 5 out of 5 stars

An Exceptional Custom Clothing Experience

Being 6'8" (2.03m), I've always struggled to find clothes that fit properly. When I discovered Son of a Tailor, I was intrigued but skeptical about their "Free Remake Guarantee" - it sounded too good to be true.

After my initial disappointment with the fit of my first order, I decided to try their guarantee. Their response was impressively quick, with the only delays coming from my end. They carefully analyzed my feedback and suggested precise adjustments. The new order arrived within weeks and everything fit perfectly. They didn't even ask for the original items back.

I'm now a hooked customer and highly recommend them to anyone struggling with ill-fitting clothes. Considering their exceptional service, quality, and selection, their prices are more than reasonable. For anyone with a unique body type, Son of a Tailor is absolutely worth trying.

12 February 2025
Unprompted review
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Reply from Son of a Tailor

Hey Jonathan!
Thank you so much for your wonderful review!

I’m really happy to hear that the Free Remake Guarantee worked out perfectly for you and wasn’t too good to be true. It’s great to know we got the fit just right on the second try! We truly appreciate your support and are so glad you’re enjoying your experience with us.

If you ever need anything in the future, we’re here for you!
Have a great weekend ahead!
Best wishes
Simon & the Son team

Rated 5 out of 5 stars

Best in Class Son of a Taylor!

I have been Purchasing and wearing Son of a Taylor T-Shirts for well over a year now. The Design, quality, and fit are impeccable. I highly recommend Son of a Taylor to anyone and everyone!

But it want until my last order that I realized what a fantastic Company these Guys have built! They are obviously passionate about their Product and their Brand. But it goes well beyond that.
Frederic, Simon & Son of a Taylor Team, have displayed honesty and integrity beyond any Company that I have done business with; EVER!
They are committed to Customer Service in a way that would cause any Customer to overwhelmingly, support these Guys!

I am thankful for finding Son of a Taylor to supply my clothing needs, but most importantly, I feel as though I have found new Friends!

Thank You, Guys!
God Bless You!

26 February 2025
Unprompted review
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Reply from Son of a Tailor

Hey Dr. Timothy!
Thank you so much for your incredible review! We're honored by your kind words and the nice conversation we had.

We’re grateful for customers like you, and it's wonderful to know you feel like part of the family - you're indeed.
Thank you again, and God bless you too!
Best wishes
Simon & Son team

Rated 5 out of 5 stars

The shirts are great

The shirts are great. My first delivery was too small but they contacted me and broke down the measurements and adjusted sizing. Then they sent me new shirts that fit great.

6 February 2025
Unprompted review
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Reply from Son of a Tailor

Hey Roy,
Thank you so much for the nice words and I'm happy to hear you enjoy the fit.

Have a lovely day!
Best wishes
Simon & the Son team

Rated 5 out of 5 stars

The perfect T-shirts

I have really enjoyed all of my purchases from Son of a Tailor. The quality of the clothes is unparalleled. The t-shirts are beautifully soft and very comfortable. The free re-make guarantee is very useful and has allowed me to get the perfect size for going forward. The staff are very responsive and courteous and have helped make any alterations needed seamless (pardon the pun).

I look forward to many more orders over the years.

27 February 2025
Unprompted review
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Reply from Son of a Tailor

Hey Peter,
Thank you so much for taking the time to write this beautiful review. We're happy to hear that you have enjoyed both the end product and being in contact with us.

Please just let us know if you need any help at all.
The best wishes
Simon & the Son team 👕

Rated 5 out of 5 stars

Excellent quality and great fit

Excellent quality and great fit. Customer service is superb. I will definitely order more pieces.

26 February 2025
Unprompted review
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Reply from Son of a Tailor

Thank you so much Jack! We're glad to hear the quality of the product and the service is superb!

Best, Frederik & the SON Team.

Rated 5 out of 5 stars

My favorite t-shirts and great service

The best quality t-shirts I've ever had, great cut, and longlasting despite the hundred wahsing machines they went through.

And the customer service is great : fast, efficient, honest. I got it wrong in one order and they sorted it out immediatly.

19 February 2025
Unprompted review
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Reply from Son of a Tailor

Hey Edouard,

Great to hear the quality and longevity of the shirts is the best you have ever had!

Best, Frederik & the SON Team.

Rated 5 out of 5 stars

I was sent a size large sample product

I was sent a size large sample product. I was asked to provide desired tapers. I replied with alterations and my order was returned with a tailored fit...for an undershirt. They make a top product along with top service. This is an excellent company

26 February 2025
Unprompted review
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Reply from Son of a Tailor

Hey there!

Great to hear you like the product and service! We look forward to helping you in the future - Please don't hesitate to reach out if there are any issues at all.

Best, Frederik & the SON Team.

Rated 5 out of 5 stars

Similar story to those written by…

Similar story to those written by others. Exemplary customer service added to a product that just stands out as unique in all the right ways.. I purchased the short sleeve crew neck and was so impressed by the fabric, style and tailoring. I had a small issue with the fit of one and the customer service to resolve unlike any I have encountered! Just the best!

12 February 2025
Unprompted review
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Reply from Son of a Tailor

Thank you for the kind words about both the service and the product, Ron! We're glad we can help you.

Best, Frederik & SON Team.

Rated 5 out of 5 stars

Excellent service

I have already bought several shirts from Son of a Tailor and am very satisfied with quality and fit. In my last order, I had the fit altered for my sweatshirt because I thought it might be a little wider, but it didn’t fit at all. I approached customer service who got back to me in no time and helped me create the right fit. After a few days I received the replacement, which fits perfectly. Many thanks to Sons of a Tailor for ecellent service and the great products.

21 February 2025
Unprompted review
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Reply from Son of a Tailor

Hey Juergen,

Thanks a lot for leaving a very kind review. It's nice that our remake guarantee helped you get the perfect fit!

Best, Frederik & the SON Team.

Rated 5 out of 5 stars

Great product and even better customer service.

I’ve purchased a few products and have been extremely satisfied with the quality and uniqueness of each item. My latest order had a slight issue with delivery and the friendliness, promptness and resolution the kind customer service agent provided went above and beyond my expectations. I’ll be using this company for the foreseeable and highly recommend to anybody.

26 February 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey James,

We truly appreciate the very nice words about both the products and the customer service we provide. Please don't hesitate to reach out if you ever need help with anything!

Best, Frederik & the SON Team.

Rated 5 out of 5 stars

100% Satisfaction - Guaranteed

I have bought a number of t-shirts and sweatshirts from SON over the years and I've always been delighted with the quality of fit and the superb customer service.

Their whole ethos of reducing waste in the production cycle really resonates with me too.

I used their conversion logarithm for the first time recently to purchase an Oxford shirt and the fit was not as I expected. I used the free remake service, also for the first time, and it worked a treat. That said, I felt the sleeves were still a little too short and in contacting SON again, they agreed and I was sent a further remade shirt. How about that for first class service.
This one fits like a glove and I'm delighted with it.

24 January 2025
Unprompted review
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Reply from Son of a Tailor

Hey Pete
Thank you so much for your thoughtful and detailed review! We're thrilled to hear that you've been consistently pleased with the quality of our products and that our vision on sustainability resonates with you. It’s also great to hear that you had a positive experience our Free Remake Guarantee. We truly value your feedback and are so glad we could get the fit just right for you! Your satisfaction is our top priority, and we're grateful for your continued trust in SON. Thank you again for sharing your experience, and we look forward to serving you in the future!

Sam and the SON Team

Rated 5 out of 5 stars

Very Satisfied

I would not take the time for a review if it wasn't really worth it. I can not be happier about the service. I ordered 2 hi-neck tshirts. They were off by less than an inch on the length. I sent pictures of why I was unsatisfied. Customer service pointed out a few areas of improvement (shirt length & shoulders), adjusted my online profile, and sent 2 new shirts. They fit perfectly to me.

I recently cleaned out my closet. I probably donated 60-70 tshirts I've accumulated over the years. Some fit ok in the store, but not so much after wearing/washing. Others looked good online, but not in person.

I've worn these shirts regularly for over a month and have held up extremely well. I'm shaped weird and reg tshirt collars never fit quite right. The hi-neck's are exactly what I've been looking for. I stumbled on this site thru Instagram and glad I did. Not the cheapest tshirt, but really worth the price when you try it on. Def plan to buy more from them. Thank you.

24 February 2025
Unprompted review
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Reply from Son of a Tailor

Hey Drew
Wow, thank you so much for taking the time to share such a thoughtful and detailed review! We're absolutely thrilled to hear how happy you are with both the fit and durability of your hi-neck t-shirts. It's fantastic to know that our customer service team was able to make the adjustments necessary to ensure your shirts fit you perfectly, and that they’ve held up well after regular wear. We’re especially glad to hear that you’ve found a style that works for you. While we may not always be the cheapest option, it’s incredibly rewarding to hear that you feel the value is worth the price. We look forward to serving you again soon, and thank you again for your kind words!

Sam and the SON Team

Rated 5 out of 5 stars

great products

great products. top notch customer service. am a repeat customer!

24 February 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Jonathan
Thanks for your review! That's great to hear and we hope to continue serving you :)
Sam and the SON Team

Rated 5 out of 5 stars

Son of a Tailor is a rare company that remains focused on the customer!

Son of a Tailor is a rare company that has maintained the idea of being customer-focused. Offering a fit guarantee on their quality products cannot be easy or cheap to do. I imagine that it is needed only rarely. I am one of those unusual cases -- for whatever reason, my order did not fit quite right. They made it right without hesitation at zero cost to me.

I have to say, the remade garment (it was their 100% wool tee) is one of the best tee shirts I have ever owned. The fit is perfect, and the material is exceptional. I cannot recommend them highly enough!

1 February 2025
Unprompted review
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Reply from Son of a Tailor

Hey Brian
Thank you so much for your thoughtful review! We're incredibly grateful for your recognition of our customer-focused approach. We understand how important it is to get the perfect fit, and we’re so glad we could make things right for you. It’s fantastic to hear that the T-shirt turned out to be one of the best you've ever owned! Your recommendation means a lot to us, and we truly appreciate your trust in our products and service. We look forward to serving you again in the future!

Sam and the SON Team

Rated 5 out of 5 stars

Incredible quality and service

Incredible quality and service. Highly recommended!!!

21 February 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Michael
Thank you so much for the great review! We're thrilled to hear that you're impressed with both the quality of our products and the service you received. We look forward to serving you again soon.

Sam and the SON Team

Rated 5 out of 5 stars

Exceptional speedy friendly…

Exceptional speedy friendly service…..wonderful !!…thank you !!

5 February 2025
Unprompted review
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Reply from Son of a Tailor

Thanks so much for your review! Please let us know how we can help in the future :)

Sam and the SON Team

Rated 5 out of 5 stars

Promise was kept

The customer service was way beyond what I was expecting.
They really helped through a “wrong size” situation and even offered me an other article.
Nice, professional and great quality for the products.

15 January 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Francois
Thank you so much for your wonderful feedback! We're thrilled to hear that our customer service went above and beyond your expectations. It's always our priority to help our customers with any issues, and we're so glad we could assist with the sizing situation. We look forward to continuing to serve you in the future.

Sam and the SON Team

Rated 5 out of 5 stars

Just an amazing company and customer service

Just an amazing company! First set of shirts where slightly off off at the shoulder-without hesitation Son of a Tailor understood exactly my issue, suggested an immediate course of correction and 10 days later the new set was delivered. Amazing customer et service

AND-the quality of the product is amazing!! You absolutely get what you pay for-they are my go to now for proper T’s

21 February 2025
Unprompted review
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Reply from Son of a Tailor

Hey CB
Thank you for sharing such a fantastic review! We’re so glad we could quickly address the issue with your shirts and get you the perfect fit. It’s great to hear that our customer service made the process smooth and easy for you. We’re also thrilled that you’re loving the quality of the products! We truly appreciate your support and look forward to serving you again soon!
Sam and the SON Team

Rated 5 out of 5 stars

Just received my third set of products…

Just received my third set of products from them and their customer service, product quality and design are great. Their product is not cheap, but it is one of those experiences where you are paying for quality of design and material rather than a badge. Have already introduced friends to them and all are impressed.

17 February 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Stephen
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your items. It’s always our goal to provide high-quality designs and materials, and we’re so happy to know that it’s making a difference for you. We also appreciate you sharing your experience with friends—it means a lot to us. Thanks again for your continued support, and we look forward to serving you again soon!
Sam and the SON Team

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