Soopapets Reviews 40

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and suitability for dogs with various health issues, including allergies, kidney disease, IBD, and sensitive stomachs. Many appreciate the natural ingredients and the fact that even picky eaters enjoy these treats. However, some customers have noted inconsistencies in product quality, specifically mentioning that certain batches of treats, like the banana and pumpkin sticks, can be too hard for senior dogs despite being advertised as suitable. While these customers acknowledge that good batches are brilliant, the occasional hardness is a concern.

What people talk about most

Product

People report positive experiences with product quality. Many customers praise the treats for being suitable... See more

Quality

Consumers find the quality of the products to be positive. Many reviewers praise the use of only the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve been buying Soopa Coconut Dog Chews for our little toy poodle Milo for over a year and a half now, and he still gets just as excited for them as he did the first time. He absolutely love... See more

Company replied

Rated 5 out of 5 stars

These products really suit our rescue dog who, as well as being “senior”, came to us with IBD, so we have to be careful what he eats. He loves the small treats and loves the occasional chew. So ple... See more

Rated 5 out of 5 stars

Our poor pooch is suffering with Polycystic kidney Disease and we required to change his treats. After numerous attempts we manage to find him the perfect treats that won’t affect or make his conditio... See more

Company replied

Rated 5 out of 5 stars

Great to have a choice of tasty treats and chews for a dog recently diagnosed with stage 2 kidney disease. Don't think there is a purchase amount though that gives free delivery.

Company replied


Company details

  1. Pet shop
  2. Animal feed shop
  3. Pet Care Store

Written by the company

Soopa Pets is a small, family-run Irish brand on a big mission: to make dog treats that are every bit as healthy as they are tasty. Founded in 2013 by Barbara Hanly, Soopa began after years of seeing how additives and fillers in conventional treats were affecting the dogs she groomed. She wanted something better. Simple, plant-powered treats that dogs adore and owners can trust. Today, Soopa creates 100% plant-based, grain-free treats packed with superfoods. From vibrant dental sticks to training bites and naturally air-dried chews, every recipe is made with fruit and veg like pumpkin, coconut, kale, and sweet potato. No hidden nasties, no meat, no GMOs, just wholesome ingredients chosen for their natural vitamins and benefits. We’re proudly Irish but loved worldwide, with our “rainbow of flavours” now enjoyed by dogs across Europe, the USA, and beyond. Sustainability matters to us too, so our packaging is recyclable and our ingredients are sourced with care. Whether you’ve got a puppy, senior, or a dog with special dietary needs, Soopa offers a treat for every wagging tail. Healthy, hypoallergenic, and irresistibly tasty


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

40 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Yummy treats for our old dog.

These products really suit our rescue dog who, as well as being “senior”, came to us with IBD, so we have to be careful what he eats. He loves the small treats and loves the occasional chew. So pleased to have something yummy to give him occasionally.
Ordering is easy and delivery fast and efficient.

25 November 2025
Rated 5 out of 5 stars

Great dog chewies !

Great dog chewies loved by our two dogs when home from a walk. Prompt delivery.

29 October 2025
Soopapets logo

Reply from Soopapets

Thank you for taking the time to leave such a lovely review. We’re delighted to hear that your dogs are enjoying their treats and that everything arrived quickly. Your support really means so much to us!

Rated 5 out of 5 stars

All good thanks you

All good thanks you
Been using your products for over 4 years. My dog loves them
Happy to buy direct from now on

29 September 2025
Soopapets logo

Reply from Soopapets

Thank you so much for your kind words and for being a loyal customer over the years! We’re so happy to hear your dog loves Soopa, and we truly appreciate your continued support. It means a lot to us🐾

Rated 3 out of 5 stars

I have bought Soopa treats for my…

I have bought Soopa treats for my senior dog who has kidney issues. Overall, they are a wonderful brand and I'd be lost without them. However, there seems to be some inconsistency with the quality of the products- I mostly buy puppy/senior banana and Pumpkin sticks- on more than one occasion they have been really hard- there is no way my senior could eat them without hurting his teeth. The packaging is always in date, so i dont know why. Every time I have bought from Amazon- I am wondering if this is why I'm having the issue sometimes- i.e. fake sellers?? I really don't know what to make of it.
I would like to further state however, that when I have received a good batch, they have been brilliant- soft and so tasty for my Max. It's just that more often than not, I get a packet that is hard, which is such a shame.

8 October 2025
Unprompted review
Soopapets logo

Reply from Soopapets

Thank you so much for your review and for sharing your experience with us. We’re so happy to hear that Max enjoys his Soopa treats.

We’re really sorry to hear about the inconsistency you’ve noticed with the Banana & Pumpkin Sticks. That’s not the Soopa experience we want for you or your pup. We’d love to look into this further and make sure you’re getting the best quality every time. Could you please reach out to us at sales@soopapets.com with the batch details or a photo of the packaging? Our team will be happy to help :)

Wishing you and Max a truly Soopa day 🐾

Rated 5 out of 5 stars

Excellent product

Straightforward ordering process
Good selection of items available
Excellent product- much enjoyed by my best friend

24 September 2025
Soopapets logo

Reply from Soopapets

Thank you so much for your paw-some review! We’re thrilled to hear your pup is loving their Soopa treats and really appreciate your feedback on our ordering process and selection. Your support means the world to us - wishing you and your furry friend a Soopa day! 🐾

Rated 5 out of 5 stars

Renal friendly treats

Our poor pooch is suffering with Polycystic kidney Disease and we required to change his treats. After numerous attempts we manage to find him the perfect treats that won’t affect or make his condition worse

29 September 2025
Soopapets logo

Reply from Soopapets

Thank you so much for sharing your feedback! We’re over the moon to hear you’ve found treats that work for your pup. Nothing makes us happier than knowing your dog can still enjoy the treats he truly deserves🐾

Rated 5 out of 5 stars

Brilliant treats

Brilliant treats, the dogs love the variety!
The flavours sound good enough for me to eat haha! Grain free is a plus for my dog also as he has allergies! Paws up from us!

24 September 2025
Soopapets logo

Reply from Soopapets

Thank you so much for the wonderful review! We’re delighted to hear your pup is loving Soopa and that they’re suitable for his allergies. Your support means so much to us! We hope you have a Soopa day🐾

Rated 5 out of 5 stars

Fantastic treats

They are very expensive but well worth buying for my buddies because there is natural ingredients in them

15 September 2025
Soopapets logo

Reply from Soopapets

Thank you so much for your review! We are delighted to hear that you feel our treats are worth it. Knowing they are enjoyed by your pets means the world to us :) We really appreciate your support, it means so much to us! We hope you have a Soopa Day!

Rated 5 out of 5 stars

Fabulous product

Fabulous product
Value for Money

15 September 2025
Soopapets logo

Reply from Soopapets

Thank you so much for your paw-some review! We're thrilled to hear you’re happy with our product and find it great value for money. We truly appreciate your support and wish you a Soopa day🐾

Rated 5 out of 5 stars

Excellent service!

Thank you for being so reliable and speedy. My little dog loves your products. Thank you so much.

15 September 2025
Soopapets logo

Reply from Soopapets

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our service and that your dog loves our products. It means the world to us to know we’re making tails wag, and we’re so grateful for your support. Wishing you a Soopa day! 🐾

Rated 5 out of 5 stars

Products are pure brilliance

Products are pure brilliance, wonderful flavours, top-notch ingredients, thoughtfully & ethically created . Cater for a myriad of diets, allergies & sensitivity issues . You definitely get what you pay for 🐾👍

15 September 2025
Soopapets logo

Reply from Soopapets

Thank you so much for the amazing 5-star review! We’re delighted to hear you love Soopa. We really appreciate your support, it means so much to us! We hope you have a Soopa Day!

Rated 5 out of 5 stars

Great products and reliable supply

I’ve been a customer of Soopapets since one of my dogs was diagnosed with early stage kidney failure three years ago and they have always provided excellent products reliably, both suitable for one of my dogs health condition and eagerly anticipated and consumed by both dogs!

12 September 2025
Soopapets logo

Reply from Soopapets

Thank you for your lovely review! We’re thrilled our products are a hit with your dogs and grateful for your continued support. Wishing you and your pups a Soopa day! 🐾

Rated 5 out of 5 stars

Perfect for dogs with chronic kidney/renal disease

Order was delivered promptly. These are the only dental sticks I could find that specify good for dogs with chronic kidney disease
and the percentage of protein, carbs, fat is perfect. On top of that both my dogs love them and they smell wonderful. Sure they are more expensive, but well worth it for the quality and ingredients when your best friend can't eat standard food any more.

24 November 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look