We’ve had an amazing journey with So Resi, every step of the way so far has been a breeze and everyone we’ve had the pleasure of dealing with has made the process much less nerve wracking! Huge shout... See more
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Review summary
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What people talk about most
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Klaudia at SoResi went above and beyond to help us with what became a troublesome purchase. She was knowledgeable and very helpful in all aspects of the process . Her calm can do attitude made it ea... See more
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Purchasing through SO Resi was a positive experience. Piers was fantastic during the viewing and decision-making process—he’s very informative and makes the complex parts of home buying easy to unders... See more
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So Rest is an excellent housing association. I am impressed and very happy with them. Heidi from So Resi is not only a high end professional but she has also a human approach and understanding of i... See more
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Company details
Written by the company
SO Resi is the brand for shared ownership homes by Metropolitan Thames Valley Housing that makes home ownership possible for more people. Find out how SO Resi can help you get on the ladder.
Contact info
52 London Road, TW1, Twickenham, United Kingdom
- 020 8607 0550
- sales@soresi.co.uk
- soresi.co.uk
4.8
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Nikolay is fantastic
Although we had a tricky start with the initial consultant and were not particularly impressed with the service pre offer, Nikolay absolutely turned the process around once we had a buyer. He has been fantastic at keeping us informed and getting us to exchange despite difficulties with our buyer's solicitor. We are really grateful for his help.
17 March 2026
Unprompted review
Reply from SO Resi
Hi Katy,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the initial stages of your journey didn’t meet expectations, but we’re delighted that Nikolay was able to turn things around and support you through to exchange — especially with the challenges involving your buyer’s solicitor.
We’ll make sure your kind comments are passed on to him. We’re really grateful for your patience throughout the process and pleased we could help you reach this milestone.
Wishing you all the best with your move.
Kind regards,
SO Resi Sales Hub Team
I had such a positive experience with…
I had such a positive experience with So Resi, and I truly wanted to take a moment to share my gratitude.
From the beginning of my journey, the process felt supported and smooth, which made a huge difference for me, especially as a single mother managing many responsibilities at once. Moving can be stressful, but this experience felt reassuring and well-guided.
I would especially like to highlight Piers and Heidi, who have both been absolutely amazing throughout. Their professionalism, patience, and kindness really stood out. They took the time to explain things clearly, answered my questions, and made me feel genuinely supported at every stage.
Thanks to them, I have now moved into my new home, and I am incredibly grateful and happy. This is a big milestone for me and my family, and I truly appreciate the role they played in making it happen.
Thank you again to So Resi, and especially to Piers and Heidi, for your dedication and support.
I would definitely recommend So Resi to anyone looking for a reliable and supportive team during their home-buying journey.
13 March 2026
Unprompted review
Reply from SO Resi
Hi Belly,
Thank you so much for your wonderful review. We’re delighted to hear that your experience with SO Resi was positive and that you felt supported throughout your journey.
Piers and Heidi will be thrilled to know their guidance and care made such a meaningful difference, especially during such an important milestone for you and your family.
We’re truly grateful for your recommendation and wish you every happiness in your new home.
Warm regards,
The SO Resi Team
Easy to use application form to buy SO…
Easy to use application form to buy SO property
16 March 2026
Unprompted review
Reply from SO Resi
Hi Jason,
Thank you for your feedback. We are really happy to hear that you have found our application form and buying process for a Shared Ownership easy.
We wish you the best in your new property.
Kind regards
SO Resi Sales Hub Team
Excellent service privded by Sylvana!
11 March 2026
Unprompted review
Reply from SO Resi
Hi George,
Thank you so much for your feedback. We’re really pleased to hear you received excellent service from Sylvana. We’ll make sure your kind comments are passed on to her.
Thank you for taking the time to share your experience.
Kind regards
SO Resi Sales Hub Team
We had a fantastic experience with SOresi
We had a fantastic experience with Soresi while purchasing our first flat in London. From start to finish, their team was incredibly supportive, responsive, and transparent, specially Nikolay (super professional and helpful) — making what could have been a stressful process feel easy and enjoyable. They patiently guided us through each step, answered all our questions, and kept us updated at every stage. We’re truly grateful for their professionalism and care, and we couldn’t have asked for a better team to help us buy our first home. Highly recommended!
16 March 2026
Unprompted review
Reply from SO Resi
Hi Kleberson,
Thank you so much for your wonderful review. We’re delighted to hear that your experience with SO Resi was so positive, especially as a first-time buyer in London.
It’s fantastic to know that Nikolay provided such professional, supportive and responsive service throughout your journey. We’re proud to have team members who go the extra mile to make the buying process as smooth and stress‑free as possible.
Your recommendation means a great deal to us, and we’re thrilled that you felt informed and supported every step of the way.
Wishing you all the best in your new home, and thank you again for choosing SO Resi.
Kind regards
SO Resi Sales Hub Team
It was a pleasure working with Sylvana…
It was a pleasure working with Sylvana Conroy who made my process easy and was always available to answer any questions. I would definitely recommend her
6 March 2026
Unprompted review
Reply from SO Resi
Hi Doreen,
Thank you for taking the time to leave us a review and sharing your positive experience with SO Resi. It's great to hear how Sylvana has supported you throughout the process.
Kind Regards
SO Resi Sales Hub Team
I had a good experience
I had a good experience. Klaudia was very helpful and kept on top of things. Chased things if needed and kept me up to date. She was also very contactable! Replied quickly to emails and easy to get on the phone.
4 March 2026
Unprompted review
Reply from SO Resi
Hi Grace,
Thank you for taking the time to leave us a review and sharing your positive experience with SO Resi. It's great to hear how Klaudia has supported you throughout the process.
Kind Regards
SO Resi Sales Hub Team
Weronika and Angela were very helpful…
Weronika and Angela were very helpful throughout my buying process. Highly recommend SOResi team!
13 March 2026
Unprompted review
Reply from SO Resi
Hi,
Thank you for taking the time to leave us a review and sharing your positive experience with SO Resi. It's great to hear how Weronika and Angela supported you throughout the process.
Kind Regards
SO Resi Sales Hub Team
I have ventured into shared ownership…
I have ventured into shared ownership not really knowing much about the whole process at all, Gordon & Vanessa were in charge of my case.
Gordon was my first point of contact and he always made sure to answer all questions and explain the process meticulously. Vanessa also helped with other legals/ paper work matters and to get everything signed off within the time frame.
As a whole they have been the most helpful during the process, so thank you!
13 March 2026
Unprompted review
Reply from SO Resi
Hi Davide,
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that your journey into Shared Ownership was made easier with the support of Gordon and Vanessa.
It’s wonderful to know that Gordon was able to guide you clearly through the process and answer all your questions, and that Vanessa provided helpful support with the legal and paperwork stages to keep everything on track.
We’re incredibly proud of the service they deliver, and your feedback means a great deal to the team.
Thank you once again, and we wish you all the best in your new home!
Kind regards
SO Resi Sales Hub team
Lovely experience
Lovely experience from start to finish. We were kept up to date. Questions were answered quickly and correctly.
Buying a house is stressful but we were very supported through the process.
Fran and Angela Thank you both.
9 March 2026
Unprompted review
Reply from SO Resi
Hi Kayleigh,
Thank you so much for your lovely 5‑star review.
We’re delighted to hear that you had such a smooth experience from start to finish. Buying a home can certainly feel overwhelming at times, so it’s wonderful to know you felt supported and well‑informed throughout the process.
We’ll make sure to pass your kind words on to Fran and Angela — they’ll be thrilled to hear the difference they made.
Wishing you all the best in your new home.
Kind regards
SO Resi Sales Hub Team
Great service
From my first enquiry with So Resi the service and care has been great, everyone is so friendly and helpful. Purchasing a shared ownership property is new to me but I have been kept well informed with everything I've needed to know. Thank you
9 March 2026
Unprompted review
Reply from SO Resi
Hi Emily,
Thank you so much for your kind review! We’re really pleased to hear that you found our team friendly, helpful, and supportive throughout your shared ownership journey. It’s great to know you felt well informed at every stage.
Kind regards,
So Resi Sales Hub Team
OUR FIRST HOME ❤️
We have been in contact with Francesca for a while now and she has just helped us to secure our first 2 bed home through a buying scheme!
Francesca has been fast and efficient!
Thankyou so much xxx
3 March 2026
Unprompted review
Reply from SO Resi
Hi Beth,
Thank you so much for your lovely review! We’re delighted to hear that Francesca has been able to support you and help secure your first 2‑bed home. It’s wonderful to know you found her fast, efficient, and helpful throughout the process.
Wishing you all the best as you move into your new home!
Kind regards,
So Resi Sales Hub Team
Amazing customer service from Sandhiya So Resi
Moving out for the first time can seem daunting however, Sandhiya has been nothing but accomodating and understanding. She has been absolutely fantastic! Her communication was absolutely 10/10. For a process that I thought would be stressful, she has made absolutely clear and easy. Customer service, communication, care and understanding has been top-tier.
6 March 2026
Unprompted review
Reply from SO Resi
Hi Marian,
Thank you so much for sharing your experience! We’re delighted to hear that Sandhiya made your first‑time move feel clear, easy, and completely stress‑free. Knowing that her communication, care, and understanding have been top‑tier truly means a lot to us.
We’re so pleased she was able to support you through every step of the process!
Kind regards,
So Resi Sales Hub Team
Excellent service from the beginning
Excellent service from the beginning, really chuffed with everyone’s help.
12 February 2026
Unprompted review
Reply from SO Resi
Hi Jo,
Thank you so much for your kind review! We’re thrilled to hear you received excellent service from the very beginning and that you’re pleased with all the support you’ve had.
Kind regards,
So Resi Sales Hub Team
Francesca was amazing
Francesca was super helpful throughout the whole process of our rent to buy house. This is our first house so everything was new to us but I couldn’t imagine a more knowledgeable and helpful person to guide us through from enquiring to our move in date! She made us feel at ease and was quick to answer any questions no matter what it be!
6 March 2026
Unprompted review
Reply from SO Resi
Hi Ellie,
Thank you so much for taking the time to leave us a wonderful 5‑star review.
We’re delighted to hear that your experience with our Rent to Buy process was such a positive one, and that Francesca was able to support you every step of the way—especially with this being your first home.
Knowing she made the journey feel easy, reassuring, and well‑guided truly means a lot to us.
We’ll be sure to pass your lovely feedback on to Francesca; she’ll be thrilled to hear how much her help meant to you.
Wishing you all the best as you settle into your new home.
Kind regards
SO Resi Sales Hub Team
Excellent Service and advice by Piers and Amber.
It was first time getting into a shared ownership property. I was quite confused about a lot of things. But everything was eventually quite smooth with the help of everyone at So resi, especially by Piers Garnham. He would always pick up our phone, was present and reliable for every step of the way. Always reassured if I had any doubts and problems.Beyond grateful for everything he helped us with. Followed by Amber-Leigh Brown who helped us with our onboarding process. Would definitely recommend So resi for your next home chapter! :))
11 February 2026
Unprompted review
Reply from SO Resi
Thank you so much for your wonderful review! We’re delighted to hear that your first shared ownership experience went smoothly and that Piers and Amber‑Leigh were able to support you every step of the way. Your kind words mean a lot to the team. We’re thrilled to have been part of your new home journey and truly appreciate the recommendation. Wishing you all the best in your new chapter!
Kind Regards,
The SO Resi Team
Anna made our new journey as painless…
Anna made our new journey as painless as possible for our new home.
With difficult circumstances,Anna was always on hand to assist
Highly recommend Anna and the Soresi team
27 February 2026
Unprompted review
Reply from SO Resi
Hi Craig,
Thank you so much for your wonderful feedback! We’re delighted to hear that Anna was able to support you throughout your journey and help make the process as smooth and stress‑free as possible, even with the challenges you faced.
Your recommendation means a great deal to Anna and the whole SO Resi team!
Kind regards,
So Resi Sales Hub Team
Falon was very supportive and assist me…
Falon was very supportive and assist me in getting completion done
6 February 2026
Unprompted review
Reply from SO Resi
Hi Jagdish,
Thank you for sharing your feedback!
We’re really pleased to hear that Falon was supportive and helped you through to completion. We’ll be sure to pass your kind words on to her — feedback like this is always appreciated.
If we can assist you with anything further, please don’t hesitate to get in touch.
Kind regards
SO Resi Sales Hub Team
Amazing Service!
Me and my husband have had a fantastic experience with Anna and felt it was worth sharing. From the very beginning, the service was professional, responsive, and genuinely helpful.
Anna was always quick to respond to any questions we had and kept us well informed throughout the entire process and made everything straightforward and stress-free, explaining each step clearly and ensuring all paperwork and arrangements were handled efficiently.
What stood out most was the friendly and approachable attitude. Always willing to go the extra mile to help, whether it was arranging viewings, answering queries promptly, or assisting with small details that made a big difference.
Overall, the level of customer service was excellent and made the whole renting experience smooth and pleasant. I would definitely recommend SO Resi to anyone looking for a reliable and professional service.
4 March 2026
Unprompted review
Reply from SO Resi
Hi Yamikani,
Thank you so much for taking the time to share this wonderful feedback.
We’re delighted to hear that you and your husband had such a positive experience with Anna. Providing a professional, responsive, and supportive service is incredibly important to us, so it’s great to know she made your journey smooth and stress‑free.
Your comments about her clear communication, friendly approach, and willingness to go the extra mile truly mean a lot. We’ll be sure to pass your kind words on to Anna and the team — feedback like this really makes a difference.
Thank you again for your recommendation and we hope you continue to enjoy your new home.
Kind regards
SO Resi Sales Hub Team
So quick to respond to my email give me…
So quick to respond to my email give me guides, tell me what to do. He is so very helpful. And then I do appreciate it.
3 March 2026
Unprompted review
Reply from SO Resi
Hi Mohammed,
Thank you so much for your kind review! I'm really glad to hear that the responses have been helpful and that you’ve felt supported throughout. Your feedback truly means a lot to us. If there’s ever anything more you need, we’re always here to help.
Kind regards
SO Resi Sales Hub team
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